Get the Home
you Deserve

Sean was very knowledgeable of the whole process. He was also very responsive to any questions we had. We were very pleased with the end result.

Dedication to duty Follows up Pleasant with great.customer service Has great business acumen Realist Listens Great analytical skills Would give my business again

Owen Donahue was very courteous and professional from the first encounter to the last. His knowledge and recommendations/ suggestions were very helpful. He gets my highest recommendation for Mortgage Loan Officer of the year.

Very quick and easy. Gregory was always available to assist.

Tom was a nice, accommodating loan officer and has a great personality

David was great to work with! He answered any questions I had and is very quick to respond. He works hard and truly cares about helping you. I would recommend David to anyone!

N/A

Thanks for the call back on the first day we spoke. You found the great deal even after we hung up.

Rebecca was a pleasure to deal with. She was always willing to address any question that I may have had and in a timely also.

Easy experience all the way until closing. Alex got back to me immediately each and every time I had a question.

When I had questions, she was quick to respond.

Very professional and great communication throughout process. Thank you for all you have done!

Good customer service, he will always return calls , and answer any questions. Over all loan process went well and fast.

Matthew was so personable and friendly. He was also very helpful and informative. His support team never dtopoed the ball during my loan process.

He was nice and replied quick.

The communication with Caleb, anytime I called or had a question, he always got right back to me or his team. Very professional experience.

Hunter was friendly, yet professional. He listened to my “wants” and fulfilled them. Totally pleasant experience working with Hunter. Already referred people to him. Thanks Hunter and all the best in the future.

Bob is Great!!! I have dealt with him on a business level the last few years and he always so helpful!!!

It as a great experience throughout the whole process. Anytime that I had any questions, David was quick to get back to me with the answers. I would recommend him and the ICG to everybody.

Owen communicated thoroughly every step of the way. He was a pleasure to work with.

Brian was very helpful, knowledgeable, accurate/detailed, friendly. Perfect experience.

Jordan and his team were transparent and accurate in their statements. The entire process exceeded my expectations, from the submittal of Refinancing request to the Closing at my home.

Robert answered all my questions well. He responded quickly and courteously.

Received constant updates from Peter. His communication with us was superior. Would recommend him highly

Alex adapted his solution portfolio to my needs and adjusted up to closing to ensure we can comfortably go through the refinancing process - thanks Alex!

matthewhess

The whole process was excellent service.

I had a very good experience with Carolina, process was really easy and quick . They kept me on the loop at all times and closed when they said they would . Definitely recommend.

The process took much longer than anticipated. I was under the impression that it could take up to 6 weeks to refinance my loan.. it took well over 3 months. Though the loan officer/processor were great.

The time it took to finalize the loan and the paperwork organization was lacking.

Really ON TOP of her game, amazing professional, great energy and a beautiful person. Súper recomendable!

Ron was always quick to respond back to any question that I had

Very easy and no problems

Bethany Did a great job helping me along the whole process. I've recommended my best friend to get his VA loan rate reduced. Thanks again B

Great experience

Everything was handled in a very professional manner. I had no idea that this would be so easy.

Through Fast call backs Moved refi quickly Set closing date to my schedule

The whole process was painless and simple. Filled out some paperwork and everyone else did the work. Thanks.

Availability to contact her with my concerns

Once again, from beginning to closing, the communication from Chris was excellent. Questions was answered timely. I dealt with Chris before and had excellent overall experience, so I went with him again for our refi. Highly recommended.

We were kept well informed of the process and Christopher made everything easy.

Christopher made the process very easy and answered all the questions that we had.

Amber Lynn was great throughout the whole process and made refinancing a breeze.

QUICK AND EASY

Matthew was very prompt in his response to any questions I had

Owen was easy to work with. He was very patient with me and kept me informed!

Was a lot more paperwork in this process than normal, but he was there along the way to help and facilitate. Very easy to reach out to at anytime. Always eager to help the client.

easy to work with; great communication

My representative, Tyler was fantastic. He was always available to answer any questions. He also had a great ability to explain things so I could understand them. Very knowledgeable, and helpful.

Jonathan was not at all pushy, was kind and helpful through the entire process, responded to emails and phone calls in a timely matter, and was accurate when discussing our cost breakdown. It was a pleasure doing business with him.

Great experience, Ryan was very professional and knowledgeable.

great communication

Debra was knowledgeable and courteous of our objectives.

Good communication throughout the deal.

Process was smooth and easy.

Steve did a great job every step of the way especially during difficult times with the pandemic. Thank you Steve for all of your help.

I never directly dealt with Mr. Sassano so I cannot give him much of a rating.

Timely and professional advise.

Matthew made my life so easy ! So helpful throughout the entire process! thank you !!! would highly recommend his expertise. Communicated with you and made sure that you were very well taken care of.

I have not been told if the new loan was completed.

The smoothest housing transaction I’ve ever had from start to finish!

Communication was great throughout the Loan process! Always professional!

His patience to explain .

Jordan is an asset to your firm, i have already referred a few people to him

Alann truly took the time to explain everything to me and answered all my questions He never lost patience even when I was not the best customer thank you Alann!!

Communication and follow up was terrific.

Brian was great to work with. Very friendly and professional. Would definitely recommend to friends and family for their home purchasing needs.

Easy and painless refinance process.

lots of help good

It was great to work with Jordan Cash. He was extremely knowledgeable and having a great patience. It was breeze to work with Jordan and he was spot on answering the questions. I would recommend to work with Jordan. I will give him 5 out of 5.

He was very professional answered all my questions very excellent service

Amazing staff. Very through and helpful with Refinance process.

Very Professional and Knowledgeable. I would recommend him highly!!!

Well I had no intention of refinancing until calling ICG back. They made a deal for me that was an absolute no brainer to go forward with. Kevin seemed genuinely invested and excited to do what he could for me. Great job all around!

Every Company has its short comings. But having the right people in place can make up for it. I would recommend Daniel any day of the week! Thank you, Ruben Rios Jr.

I had an awesome experience with Krikor and he kept us updated. He is courteous and went above and beyond to address any concerns.

Everything that was promised was fulfilled. However the process was long and drawn out.

Melanie made it simple and seamless. No complaints at all. Would recommend Melanie and ICG in a heartbeat.

David was so great walking me through the entire process. He answered all of my questions and concerns immediately. I will (and have) recommended him to my friends and family!!

He always returned my calls and emails . Always with kindness and cheerful attitude.

Daniel always promptly responded to our questions and/ or comments. Friendly, cordial, professional.

My experience with ICG have been great so far. My questions and concerns were always addressed and the customer service was generally highly favorable.

Jason was very communicative and answered any questions I had.

The process was simple. The timeline was t great. The one thing was sometimes the response was a little slow to phone calls but email were quicker. I’ll refer her to other veterans. Trevor W

none

Jordan was always a pleasure to work with, always available to answer any of my questions, an asset to your company.

Excellent service and communication throughout the process. Brian and the rest of the team were great to work with!

If people would of kept in the loop of what was going on.in

Brice was very patient and efficient. He was always checking in and on top of everything, we felt like we were his only clients!

George answered all our questions and responded promptly.

Process went smoothly from start to finish with no surprises

Owen was in constant communication and he was continuously providing updates. He was quick to answer any questions and concerns, and he worked hard to get the loan closed in a timely manner. Many thanks to Owen.

No human is perfect. However I felt Paul gave his absolute all in every way. That’s all any of us can ask for in any business transaction.

Easy to work with We knew it would take some time and it did but he let me know that up front and did not throw in the towel.

Will went above and beyond to provide excellent service!

Devin was easy to work with. She answered any questions I had and was patient. Very kind and professional. She was efficient and stayed on top of things

Everything went great from start to finish.

Drew was very responsive and supported me through the process all the way through.

It was a friendly and smooth process. Melanie made it clear was were the next steps and reminded us of upcoming paper work. She answered all my questions concerning the whole process.

Howard Litwak professionalism

Extremely professional honest and knowledgeable

Chris was timely in getting back to my emails and questions, even though the loan took a long time to get through the process. Your portal is easy to use and made the process simple.

The concern that Karen has for the client and making sure that all aspects of the process was professional and right for the borrower, me. THANK YOU KAREN

Nick was knowledgeable and walked me through everything. He made it very easy to refinance with ICG,

Over all the personal and quick response to any question. or concern.

.

Quick and easy process due to great communication and follow ups.

Even though our refinance took longer than expected, Tyler communicated with us every step of the way. That made the process worry-free.

Took great care of us and was available anytime we needed him thru the process. Great guy and honest. Would use Yehuda again in the future.

Best loan experience ever! Nathan is someone I will be recommending to friends and family.

George was great to work with , he was always available to answer my questions !

Communication

Michael was very responsive, and quickly answered any questions I had. In addition, he was very transparent about the rates and how our credit scores might help us or hurt us in what rates we were eligible for. I'd recommend him to anyone!

Jason was great at replying to my email. And if I didn’t understand something. He was quick to explain and reply.

Jordon was fine, unfortunately we had a processor in training, and the process took much longer than it should have. Jordon to the rescue to get things handled once we told him what was happening.

Luke is an excellent personal and very good at what he do. He was a great help all the way from first contacting him to the day of closing. Answered all my questions and explained each and ever question I have.

The best

David Stelzl, was very professional, friendly, and quite knowledgeable he made time to ensure that the process was easily achievable thank you.

Paul was clear and direct throughout the entire process.

Caytee always responded to my questions in a timely manner and she was knowledgeable in her profession. Great job!

Great rates and low overhead costs. It was a great overall experience. Everyone I dealt with was very nice and professional. Thanks so much!

Always there for us to talk to him and answer all of are questions and make us .comfortable Great job thank you

I am please it is done and we got everything we needed. It has placed us in a much better position to go forward. Thank you!

Excellent to work with, very responsive, and Very knowledgeable!

Clear, easy process with very responsive support.

Communication is key and she kept me informed and eased a lot of fears. Thank you so much.

He was very thorough. Explained everything. Showed us how to use the portal and how to e sign. Kept us up to date thru the whole process. We really appreciated all Aaron did for us.

.

Cameron was patient and always answered or returned my calls.

Friendly, professional, helpful, responsive

Communication, attitude, and friendly.

Robert made it great. Doing things online can be confusing but he made himself available to phone calls to clarify things.

Great service. Nice document portal. Good feedback of questions.

Alexis was very compassionate and eager to help us. Her professionalism and knowledge were an asset to our refinance. Thank you very much Alexis. Pleasure doing business with you.

Great team and easy to work with. Second time working with the company and will be working with them again in the future.

Keeping me posted on everything and making sure things went the way it was supposed to.

Professionalism courteous and always available

We had a great experience with Dan! He checked in and followed up

Chris was friendly and took my needs into consideration. He was easy to reach whenever I had questions or concerns.

Pain and stress free, 10/10.

The mission was accomplished in a very professional manner, with Chris always calling with concern that was appreciated. Every0ne that contacted me was very nice and I thank all.

N/a

Devin was amazing! Extremely happy with the work she did. She was a great pleasure to work with. Always answered either my phone calls or emails quickly with answers. ICG should be proud to have her on staff. Great job!

Nicole communicated well and answered all my questions. She gave us confidence during our refinance. Thank you, Nicole!

The overall process went reasonably smooth; Danny kept to his word on lender credits, etc.

G

Easy process, good communication, great follow up

Hooward and his team went over and beyond service to make sure I was satisfied and everything was explained completely and done with efficiency.

Shane was patient, informative and prompt. His entire team was great to deal with and the process was smooth. I’ve already referred a friend to Shane and I believe they are working on a refi.

Derron was very responsive to my phone calls, emails and texts. He also made a weekly call to inform me of progress with the refi.

The whole process team was great

I made contact with Ryan Spanich regarding options for refinancing our home. Once we got started the process was easy. Communication was fairly easy and the needs of our loan officer were easy met. It was a simple process.

I was well informed all along, received prompt responses from each team member assigned to me.

I liked the way Stacy introduced herself and that she was responsive to my questions and helped me through the mortgage application process.

Best rate ever. Gary worked hard to get it d

Being more informed through out the process.

Jason Jackson at Intercontinental Capital Group was professional, prompt and knowledgeable. He went out of his way to ensure I understood everything I needed to know in order to move forward in a timely manner.

Mr. Chadwell was great! He understood how a VA refinance works and helped me and my family save so much money! Thank you so much!

Good communication.

Alex is doing great job for buyers and he is very active and quick response .

Everything looks good. Excellent communication skills and prompt attention .

Harry kept us notified during all aspects of the refi process. Great customer service skills.

Ms. Harris kept me well informed of the process! She was friendly and knowledgeable.

After I submitted required documentation, Jared and company did all the work for closing. Easy

Lack of communication as I had to follow up, and it took too long to close the loan.

John made sure he was available for any questions and went out of his way to ensure his client was taken care of. Quick responses and updates along the way.

Chris was very accessible and always quick to respond.

It is hard to determine where the fault lies, but the time from application to closings so long that the original submissions had to be updated twice, and took several months.

BEN WAS GREAT. VERY GOOD AT WHAT HE DOES. HAS THE ANSWERS TO YOU QUESTIONS. HE MAKES IT HAPPEN!!

Great service , he got e a very good loan with a least amount of delay

Thanks for an easy process!

Lots of contact, always returned my call when I had questions. Always kept me updated on where we were in the process. Great service!

Mike did a great job and kept us informed.

Tamera was very responsive and helpful on all aspects of the process. She always either answered her phone or called me back ASAP. If she didn't know the answer, she researched it and got back to me in short time. Tamera was awesome.

to long to close

Devin was helpful in every way. She would call me back or answer my text messages every time I tried contacting her. Devin has great customer service.

Brian made the process easy to complete. Brian was always available to answer any questions.

My name is Marie Desamours, EJ has a very nice personality, he always on time, patience and very helpful...He deserves five stars in my book...🙏🏾👍🏿

Great service from an exceptional professional

The quick responses and Mark always followed up.

👍👍👍👍👍👍

Mortgage process was simple!

Chris was great to work with. He was responsive and knowledgeable about the loan process and returned calls and e-mails almost immediately.

Tatiana responsiveness and willingness to help and answer questions and move things along

Muy profesional de su parte..

Very responsive. Great communication. Very knowledgeable. Got me a great deal saving me a ton of money over time!

Lisa was very helpful and kept us informed throughout the process. Wonderful customer service. Very professional.

Very smooth and painless process with Matthew. Answered all questions and concerns, plus very available when I needed to speak with him.

Russ did an outstanding job answering questions and getting us to closing in just a few weeks. Thank you!

Justin was very informative and always made sure he answered my question whenever I had one. Very understanding and very straight forward. Highly recommended.

Very good communication and speed of the process.

Luke guided us through the refinancing process with his knowledge and experience!

The process was slow and took to long

Daniel was very professional and attentive at all stages of the process

Dalen is a true professional who was prompt and precise. All ways on point to guide and consult throughout the process. It was a pleasure working with him.

Great customer service.

Brandon communicated with me through out the process and I knew exactly what to expect. The process with quick and easy.

Thank you.

Dave along with everyone I tried to contact by phone in your company right up to and including your corprate phone number all had voice mails that were full so no message can be left

Nicholas communicated with me during every step of the refinancing process. He and his associates were professional. I will definitely recommend Nicholas to others for their mortgage needs.

I was treated very kindly by Jason. He was patient and so helpful in answering my questions and very prompt on his responses.

Cotie made all of this super easy and efficient for us! He was quick to respond to any questions we had, he always let us know next steps, and got our refinancing done in a timely fashion. Definitely recommend him and his services!!

Erik, Sara and Daisy worked together to make this process smooth and painless. Many thanks!

Was always available to answer my questions and received quick responses.

Fast, easy and best rate out the door. No hassle to get a better deal and kept his word.

Lack of communication with the people processing the loan and it took entirely to long to close. We started in October and finally closed the middle of February only after we threatened to cancel the loan.

Clay was always accessible and was a pleasure to work with! Gave us great advice and I have already recommended friends and family use him. I will certainly go through Clay next time around!

Smooth streamlined process.

Luke did a great job overall! However the time it took to close and get CD was way to long. I had a friend started a loan and closed within 20 days! I was ready to go to another loan officer, the only reason i didn't was because of Luke.

Jeremy is very quick and helpful to answer my questions.

Really great experience. Only issue we had was the phone number for contact didn’t always seem to work. But email was always a go

Quick and easy. I received answers when I had questions.

Tonya was great - she was super responsive, answered my questions and calmed my nerves!!

Bob was on it. He was responsive any day of the week and any time of night. He gently encouraged us to get him what he needed. He closed our loan within 30 days amd we received a great rate. I would not hesitate to recommend him.

Peter was quick to respond and explained a process arcane to most of us. The process was extremely slow coming to completion, I suppose, because of the pandemic.

Robert helped us get our refi quickly during the covid hysteria. He stayed in touch often and helped every step of the way!

Daniel was so easy to talk to and always answered may questions no matter how dumb they where.

Tina is just a very personable person to work with.

Ryan was great with my refinance. He was very responsive and tried to help me find the best product. I would recommend.

Richard was always in communication with me. Always responded quickly to my inquires too.

Accurate information that was timely.

Krikor is very professional. The entire process went as promised. Thank you for a great experience.

Your Rep is a gentleman and scholar

Daniel was so professional and very helpful for us. We Highly recommend Daniel and his professional staff.

Judah and his team were very responsive and courteous to work with!

Alexis Miller was very educated and so helpful. She made the process go so smooth. Thank you

Good communication, responded to email-text-calls timely, kept me informed of status throughout process.

Casey was very helpful from start to finish. I laid out my expectations and he was able to deliver what I was looking for at the best deal available. Very happy with how everything shook out!

Shane, Christina and Elisha were all so amazing. They all answered my emails promptly. Kept me updated with everything. The whole team were all so friendly and very easy to talk to. Thank you so much for all your help!

We closed and received credits to close with very little to close

Communication between customer should be give more emphaasis. I've been calling so many times leaving a voicemail but no answer and return call has been made.

They way Kyle said things would happen were exactly how they happened. He was always available to answer my questions. Thank you

Always a quick response to questions and sending updates.

Gary was very helpful and professional with our refinance

Chris, Stayed in contact with me through the whole process. Would call and give me updates and ask if I had any questions. Good job Chris

Ryan was great to work with.

Great and easy experience.

Steve always responded to my questions quickly with productive answers that showed productive results.

Great service from Daniel

He is a go getter. He is on top of everything. I would highly recommend him to all of my family and friends.

Always available and always gave clear explanations. I couldn’t have asked for a better experience.

I don’t think it was David’s fault but it took much longer to close than expected and some things had to be done twice like getting the payoff.

Good communication.

Chris was a pleasure to work with from start to finish. Our process was complicated by our self employed status during Covid times but Chris patiently worked through it with us and explained every step along the way.

Great and simple refinancing

Ryan was very personable and had an answer for just about anything. He made the whole process very easy and as painless as possible.

I would give Tina and Pamela a grade of A+ for work with me. Many thanks

Communicating the process every step of the way

Mr. Boroughs and Jordan Golob were excellent, they stayed in touch and made this experience very easy. Both were very professional and helpful.

Professional and communicative throughout the process

Nicholas was responsive to every question I had. I really appreciated that.

All the people I spoke with reallly seemed to care even though there were some mistakes made.

Justin was great, kept us informed and we closed prior to the original date. I would recommend asking for him personally

When I had questions she got back to me very quickly and in a timely manner .

Everyone that I worked with was down to earth and willing to help you with things you did not know about everything

Took a long time - late in the game asking for documents that should have been asked for in the beginning. Sometimes communication was not there- I had to reach out to them. Overall good tho

Good communication and keeping me informed every step of the way. Gave me options and responded quickly with items needing follow up. Easy process with everything online.

Jon Adwar was very professional and honest. He made the refinance process seamless. I would definitely refer friends and family to Jon Adwar

Greg excels in customer service by being promt, courteous and very responsive. He made the loan process easy and smooth and would highly recommend him.

Communication

Communication was spot on, based on my schedule. When I needed information, direction and support, Daniel was accessible. He even responded when on time off!

Great service, friendly, communicative

Great communication.

Gregory was very knowledgeable about the process, and very timely with his response to my questions and concerns. Overall Gregory made the whole process pleasant.

Daniel did a fantastic job managing the loan process. He was thorough and always communicated well. He even was able to get a last minute structural survey completed in time the day before closing due to a miss by underwriting.

Luke was excellent from beginning to end!

I had a great experience, Dan was always there to answer all my questions promptly. He exceeded my expectations. He was pleasant and knowledgeable about the whole process.

Very responsive and knowledgeable on officer.

Love the fact that Harry was available 24/7. For all my questions and assistance. ♥️♥️♥️

Very nice and professional. We received quick responses back when we had questions.

Dalen is very professional and has been a great experience working with him through the entire refining process he explained everything and was always step ahead of whatever needed to be completed .

Alex is very knowledgeable about the process and explained everything and answered all my questions. Even when there was a hiccup in the numbers he researched the issue and explained it to me. He did a great job.

Chris was helpful and very courteous.

Ed was very helpful, walked me through every step keeping me informed along the way!

My experience with Chris was AWESOME! He was very prompt with responding to all of my questions. Chris went above and beyond by responding to text messages I sent late at night. He was available whenever I reached out to him. GREAT customer service!!!!

Easy to work with

Great

Christopher kept us on top of things every step of the way. He let us know ahead of time what to expect and who would be contacting us. He helped make our refinance so simple!

Matt was very professional! He led us through ever step of the way. It was a stress free experience. We would highly recommend him and his team!

-

It was great

Matt was very easy to work with. We found him completely engaged, very proactive and informative. He helped at every step along the way.

I was able to quickly converse with Nick, which was very helpful. He was insightful and candid, both much appreciated.

Stayed in touch with good status updates!

Easy to work with, very good communicator. Thanks Kevin

Brian communicated well.

Thank you for your help. Very smooth and easy experience on my Refi

Our experience with Kameron was excellent. He was friendly, knowledgeable and very helpful.

Process was nerve racking and the final numbers was not what we were expecting. And we had thoughts of being scammed. Was relieved that it was over. Thank you that it was not a scam. Hoping that our business with you was not a mistake.

Matt was a great help throughout the entire process 👍Thank you

The hole process was smooth and very informative

David was thoughtful and helped us through any obstacles we had. He took calls when it was convenient for us after hours which helped the process move forward more smoothly.

She kept me updated every step of the way and alway was very prompt in getting all my paper work turned in. Even if it was 8:00 at night, every time I reached out I received an immediate response answering any questions I had. Thank you Kristina!!!

Very helpful in answering any questions during the process

Chris is very responsive and kept us well informed of the whole refinance process. Great sense of humor and excellent knowledge on the entire process.

Professional, courteous, and knowledgeable

The loan rate was very good. Keeping me informed in every step of the process was very important to me and Mr. Drew Dixon did that. I'm very grateful.

Very knowledgeable, personable, responsive, works with you, and makes it so you don't have to shop around your loan.

He was timely on getting information to me.

Casey was great. Answered all questioned

Getting in touch with him is very difficult. Did not get response in time for my text messages and always never able to connect with him directly. always have to leave voice mail. even then he did not call back many times.

Great work overall, I was always kept in the loop and well informed of where we were at in the process.

Slow loan processing.

Communication was very good. Loan closing was delayed from December to February so that was the only concern we had overall. Had 2 late fees on previous mortgage because of the delays.

Steve pinello was great too

Very informative and answered all of my questions

John was very personable

Jordan was very clear with documentation needed and always relayed the cost and fees as we went through the process.

Bethany handles business, no question! Easy refinancing process. Even after work hours, she responded in a heartbeat to my emails about any random questions I had. I’m VERY thankful to have worked with Bethany!

Explained everything and called back when any questions arose.

Alann was able to answer all my questions throughly and provided guidance throughout the whole process. It was easy to get in contact with him whenever I had a question about anything that was going on. Alann was always 100% with me about everything.

Everything and Eveyone

The availability of the loan officer. The knowledge he had for all our questions.

How easy the process was and the helpful staff.

Good communication, good support from loan processing, good follow up response on last minute issues, courteous friendly replies to all my questions.

Great experience

Christopher Chang made me laugh and he really helped me with my refinance.

Everything went as promised, rate was great, seamless transition

Kept good communication through the whole process

The process was smooth and Russell answered any questions we had

Alexis was very quick to respond and very honest about everything. If I had any questions, she was always willing to make me feel like a priority and get what I needed done. She kept me well informed through the whole process as well.

Better communications and the estimate was much higher than agreed. I get it is an estimate but it was much higher. This process was way too long.

Cody kept me up to date throughout the process and it just made everything easy. Cody was also available anytime for questions related to the process, which was helpful.

Bryan went above & beyond and was available at anytime we needed him. He guided us through every step & made a daunting process as seamless as possible. I would definitely work with him again and recommend him to anyone!

Stacie and her group kept me upto par with the entire loan process. They took the time to explain what things are, and next steps to be taken.

Christian was awesome.. He needs a pay raise!! If it wasn’t for his great customer service and communication, I might have left. A company is only as strong as their employees, Christian embodies that statement.

Everything was accurate, good communication, and processed in a good time frame

The team worked very quickly, and went above and beyond to accommodate us on our refinancing.

Nicole responded every time I emailed or called. If she didn't know the answer she would get back to me within reasonable time.

Dave was easy to talk to and understood my needs.

Casey was great. The process was too slow, causing unnecessary updates. Also you insisted on keeping my Feb HOA payment even though it was paid by me via ACH the same day. Also had trouble matching the Title quote that I secured from Stuart Title.

N/A

Christopher Chang...Professional, knowledgeable and quick. I will recommend Chris to family, friends, and strangers.

Overall, I got a good rate and the process was smooth.

The quality of customer service that Chris Chang provided was phenomenal and as soon I am able to reduce my rate again I will be calling him!

Ryan was great explain everything that i needed to know and kept me inform of the whole process. Ryan made this process easy. Thx you Ryan !

Ed was pleasure a to work with and I am happy with rate received.

You made it easy to navigate through the whole process. The loan officer was available to answer all questions that I had or didn't understand.

Mr. Chang was a great communicator from start to finish. He explained all the points that needed to be explained, and he always returned calls for all my concerns.

Informative and professional

Jason was very helpful in navigating the FHA streamline process. The information that he initially provided me with (i.e, new payment amount, cash to close, etc.) was the same as the information at closing.

It was very efficient and he answered all of my questions quickly. John

Although the process was long, and at times more than zealous at requesting info, Dalen was courteous, helpful, and responsive!

Ryan was the best agent we have ever dealt with. He was always available and very professional.

I've done a lot of mortgages, none were better than Travis. I would recommend Travis and most likely will try to hire Travis at some point so I'd suggest a promotion quickly.

Real easy to deal with from start to finish. Thank you

Kyle was amazing! He was professional, friendly, and very efficient. He made the entire loan process go smoothly and always answered our questions quickly.

Very simple process.

Amber was very pleasant to work with and very knowledgeable. She was available when needed for additional questions.

Amazing service, with outstanding communication

X

It was actually the best, did everything on line or in the convenience of my home, thanks to Laura for making it a great experience, I've actually already told people how easy this was and recommended Laura!

Awesome to work with

Christopher make the process of refinancing 2 of my properties so easy and straightforward. Front beginning to end, he made everything go so smooth that we ended up signing papers in less time than expected.

Communication with Vilas was easy. Anytime I had a question he was available.

Great communications. Great service. Called me back whenever I had questions.

Michael was awesome on a very difficult loan... Stuck with it the whole time. Chapeau!

It was a very smooth process with great communication.

Good person and lots of help

Although, we had a few hiccups during the ReFi Process, Mr. Smidt and his Staff displayed excellent Customer Service and Care "Skill Sets" with regards to promptly resolving the effecting issue!

Everything was handled easily through emails and secure messaging. Closed within scheduled time frame. Joshua kept me up to date on the process, and everyone I worked with was great.

As far as I know, this had nothing to do with Daniel, but our loan took FOREVER to close

.

Karen was timely and friendly. She also made us feel very comfortable with the whole process.

Kept informed at every step of the process.

Casey was so responsive with all our questions and putting us at ease. He would follow-up even on the weekends to make sure we got a quick response. Even though the process was lengthy, he made sure we knew what was going on every step.

The information provided was good. The process was a bit rocky with unexpected costs but overall the experience was good.

Quick and efficient communication, best rate by a long shot compared with other lenders.

Very professional and timely. The staff was very knowledgeable and personable. Very pleasant and courteous all the way. Great company to work with!!

Brendan was always available to us. He was very patient with us. Held our hands along the way.

Rebecca and all involved kept me in the loop all along and I thank them all very much.

My scheduled closing was not done when originally scheduled..without notification.

You Did A Great Job For Us.Thank You Casey Corn.

Great communication

All the people we worked with were very efficient

I've closed on 3 homes and 1 refinance with major banks in the past. None compared with Nicole...she was amazing with communicating with us and ensuring everything was completed on-time!

excellent communication! Very friendly!

Sean was a great guy who clearly communicated the whole process with me.

Karen was very thorough to make sure everything was flowing properly for our refinance. She updated us regularly on the progress and was quick to respond to any questions we had along the way. I'd recommend her in a heartbeat!

Personalized dependable service!

Ryan kept us informed all along the way. When we had some unforeseen circumstances that impacted our date of closing, Ryan helped us to make a plan to close successfully. I would recommend Ryan to everyone.

We found that the paper work and questions that were asked was a little over the top! Example 1-how many houses we owned how long we lived in them etc!,,,

Danny J.

It was very simple and to the point with Communications and paperwork.

Mr Mouzakis was extremely helpful to us, was always available to answer questions, and made us feel like people, as opposed to a file number... Mr Mouzakis has my highest recommendation...

Ryan was available and very responsive throughout the whole process. I appreciated his quick responses and helpfulness.

Good job

David was always communicating with us and very clear/concise in the info he provided. Super easy process and he helped facilitate the whole thing. I’d totally recommend him to others.

Greg was always keeping me in the loop. Even when things weren't moving he'd let me know which step in the process we were at. Greg went up and above in helping me.

Efficient process with great communication

Travis was always eager to help and answer questions.

Alan Braun did a fantastic job communicating details to us and being patient with our questions. It was complicated to us since we were refinancing from a construction loan with some anxiety. Thanks to your team for excellent assistance!

Sara was excellent to work with. She kept us informed all along the way and was so personable. We actually enjoyed the process!

I was very happy with the level of service and support. I was always able to get an answer to my questions in a timely fashion. I was able to get Joe on the phone when needed.

Great communication quick close and lower payment than quoted.

The whole process took way too long and different people kept asking for the same documentation which had already been given. Loan processors were great but somewhere the process broke down. Maybe a communication problem.

The process went smoothly and questions were answered in a timely manner.

Jason was thorough, knowledgeable and responsive as we went through this process. This was all knew to us and we were grateful for his understanding.

Quick and simple. Jason was easy to get in contact with for any questions I had.

Thank you!!

Mr. Grafton is a true asset to the company he works for and I am very fortunate to have been able to conduct business with him. I have and will continue to recommend friends and family to him specifically.

Great experience!! And great working with Michael as always.

Fast, efficient, professional and responded to emails immediately. What more could I ask for?

I really appreciate how quickly Chris would respond to my emails. No matter what time, if he was awake he would respond! LOL. He made sure all my questions and concerns were taken care of.

Our loan representative Samantha Duckworth is the BEST! Samantha was courteous , professional and explained the loan process easily and understandable . It was such a pleasure working with Samantha. Thank You Samantha!

Always kept in touch. Even on weekends if I had questions he would call me. He was very quick to check the emails I sent. Responded in a few minutes. I would definitely recommend him to family and friends.

NA

Jordan was great to work with, very easy to communicate with and very forthright with information.

Matthew Lesley kept me informed during the entire process as he had promised from our first contact. I believe your company delivered as promised.

Daniel is very personable and great to work with! I already recommended him to another family member because of the level of service that Daniel brings. I would be willing to work with him again in the future!

Eric was always available and he gave us good transparency into the process and where we were. The loan processor Diane was also very good: letting us know when she received documents and what she did with them.

Thank you Derron. You were able to help me, as a senior, to work through some challenges that could have prevented me from getting a good rate that has enabled a monthly savings I needed to fit my retirement budget.

Russell, is not only knowledgeable in his business, but he also takes the time meet and socialize with his customers. Great service.

Dalen was extremely responsive to my requests. He always followed through in a timely manner.

Fast and pleasant

Na

He tried his best to get the mortgage through I got a good rate for a sampler number of years so I am happy

He kept us well informed and was always available when needed, pleasant personality.

Matt was extremely professional. He made everything easy and stress free. He completed tasks in a timely manner. We had an amazing experience and would highly recommend Matt and his team!

Dalen was very easy to work with. We are not computer literate so he helped us at every turn. He never got frustrated with us, even though we asked him to explain things over and over. Good man and good person. You’re lucky to have him

My experience with Lauren was great! She answered all of my questions and was there for me throughout the whole process.

Jared picked up with us half way through our refi process. He jumped in, communicated effectively, and got us closed. Great resource and have recommended him to 3 friends.

Very friendly

Very responsive and clear explanation

Great and prompt communication.

Routine communications kept me up to date as to the status of the loan.

Easy as pie. The whole process was a no brainer. Tina was there for us any time we felt the need to call. She immediatly took care of any concern we had. Highly reccomended!

Communication, professional persistence and patience.

He was a great guy and really friendly. Got everything done well.

I was very pleased with all aspects of my loan experience

Byron was a very communicator. He kept us informed and responded to all questions immediately. He was also willing to make our requested changes without objection. It was fun talking to someone from Manchester, Ohio!

Dan was very responsive and extremely knowledgeable.

Amber stayed in contact with us through each step of the process. She made me feel comfortable doing business with ICG. I’m recommending them to my friends and family.

Everything

She is trust worthy, giving you the facts and a excellent communicator. Thank you so much.

good people, helpme get the loan ,thanks

Great communication all the way through the process. Very quick to return email 24x7! Thank you!

I ranked Dylan Head as GREAT! However I rate ICG very poor to abysmal. You advertise closings in 45 days, whereas it took me over 90 days.

M

Great communication and awesome customer service!

It's complete.

Robert made it great!

Great

Great overall experience.

Fast friendly service Bethany was right on top of every stage of the paperwork process and was always available to help

Pleasant experience

Great customer service. Joel will work with you through the process.

Peter was great. He was always available when I had questions about my loan, and was very personable.

Working with Judah on a refinance was a great experience for the following reasons, he's professional, easy to talk to - no pressure, knows his job well, responsive to messages, easy to get ahold of, just a pleasurable experience. Thank you Judah!

Mr. Phillips and Ms. White were very attentive and supportive. I even received Saturday phone calls from Mr. Phillips to check on our progress with the required paper work. It was a very positive experience.

Although the process was much longer than expected, Devon was on top of communication to keep us informed along the way and did everything he could to ensure the process kept moving forward.

Robert and the rest of the team made the entire process very smooth and hassle free and they were very professional.

Ryan was very professional and courteous. I spoke with approximately a dozen other individuals before deciding on closing with him based on his knowledge & no pressure style. Beyond his expertise...it took way too long to close this loan.

Always answered my questions extremely quickly and was very helpful during the whole process.

Jason was a great communicator throughout the entire process. I never had to ask what the status was, he was always in contact and kept me in the loop the entire way!

This was the best loan experience i have ever had. Christian was transparent and kept his word with honor. I have referred him due to his excellent work, to family and friends.

SHE IS AWSOME

Fast & easy, Thanks again

She responded to my request very quickly. The process took longer than expected, but it was not her fault, but delays in underwriting. She always got the information I needed.

John was a pleasure to work with for our refinance. He was very responsive and knowledgeable. I have already reccomended John to friends and family alike.

Keeping me informed.

Very helpful and informative.

He was quick to respond to to questions and if he didn’t know the answer, he’d follow up after researching or have someone look into and respond to me directly. Thank you!

Good communication and great job

Was more than happy dealing with Gary he was very patient and informative in answering any question we had, if unavailable for a call he always called back in a timely manner.

just was prompt n smooth

The only problem was that it took almost three months, and even that my loan officer was always there to answer question the entire process stress me out. I know he did everything to accelerate the process.

Alex was very helpful throughout the loan process, and really was a critical part of our buying process. He has exceeded my expectations, and was able to help answer the many questions I has as a fist time home buyer.

Krikor always answer the phone and my emails right away. He also went well above and beyond making sure I received the best deal possible! I’ve already recommended 2 people that I work for in the Military to him.

Robert was great. Always responded in a timely manner and addressed any concerns we had.

Emily was responsive and kept the process on track.

She game me the interest rate that I was hopping to get. She always answered all of questions and concerns and she always returned my phone calls. Thanks so much Devin, and your kindness will always be remembered.

Karen responded to every question and concern we had. She always responded quickly. We felt that she was very honest and fulfilled every promise. Best loan experience we have ever had.

I found engaging and pleasant as well as very helpful in keeping it clear what was the next step.

The overall experience with Christopher Chang was awesome. He actually made it smooth, he was reassuring, knew what he was talking about and was genuine.

Very professional, friendly and responded to emails in a timely manner. The numbers did not change from what was originally quoted.

Great work with my VA refinance! Cool guy, also a veteran so we got along perfectly. Thank you for making this process that much easier for me.

Very helpfull in providing and explaining options.

Great comunication and answering

Joseph was professional, friendly and very easy to deal with. He made himself available by email, call or text and I would highly recommend him.

Karen was very responsive. She answered all of our questions. We could trust her.

Very helpful great to do business with

Karel was amazing and so helpful!!! He was great with explaining everything and he made it was easy to understand all of our options. We felt like he really tried to get us the best deal and he was with us throughout the whole process!

Communications were always prompt and questions were answered quickly.

Richard was responsive to all of my request. He answered and explained all questions. Very pleased!

Freddy was great with communication and explaining things. He was also great at being patient and helping you understand the process and why any delays occurred.

Easy transaction with plenty of open communication!

Daniel kept us updated on everything under his control and followed up with others on changes and current status. We trust his advise.

I received all communication timely throughout the process and Owen always explained what was going on.

Luis is a great communicator, always willing and able to answer any and all questions. Very knowledgeable and has made this process STRESS FREE. The man is the BEST..

Tina was very communicative and was able to assist the best she could.

Megan did a phenomenal job. She is dedicated and professional.

Jennifer went over and above in supporting and guiding ne through the process. She transformed a typically painful process into a great experience. Day or night- she was available to answer my questions despite the difference in zones.

He was very helpful

Brody Jones is a great loan officer and communicator. Fantastic customer service and very knowledgeable about all aspects of the loan process. Brody became our friend and our experience was A plus!!!

Luke was very knowledgeable and easy to talk to. Very discriptive and punctual.

process took way too long. documents had to be resent several times.

k

accurate information

William is very knowledgeable and very patient. We had the pleasure of meeting an individual who cares about the people and the process

The whole team was very professional and courteous. The feeling was that of care and commitment. Jonathan got us an incredible rate with out being pushy and salesy. His approach and demeanor are very much appreciated.

The ease of the whole process. The time and patience Cam took with us.

Communication, Rate, How quick was able to complete.

He was very responsive and addressed any calls immediately.

That it was handled by ICG and I didn't lose any of my own time.

Tom was very helpful and professional. Would highly recommend!

Great communication and responded to my question timely

Kevin and Lindsay were a joy to talk to.

She communicated every step of the way. She is very friendly.

Consistent communication and the ability to provide a competitive loan.

Josh was professional, knowledgeable, and courteous. He always quickly responded to my emails, texts, or phone calls. I felt like he had the best intentions for me in regards to the business I needed to conduct.

Ray made it easier than I thought it would be. Kept me very informed of how the process went and made sure it was all done. His follow up is next to none.

Cassandra's around the clock availability and transparency kept us doubt free and reassured.

Responsiveness and ability to answer all questions and provide explanations for scenarios. (Example: Escrow refund from previous loan)

Responsive and available to answer questions. She had the ability to update me on my progress whenever needed.

Her genuine desire to make sure we understood all aspects of the transactions.

Great

Shelly always being helpful and available

The load process was very smooth and proficient.

We thought the process was straight forward. Sara provided great instructions. It felt like she was with us during the entire application process and provided updates as needed. However, the underwriting process seemed too long, time wise.

George as the first person I spoke with, and the person who stepped in to guide the process when needed.

Wonderful customer service from out Loan Officer and Processor! Will definitely be recommending them to friends.

Michael was always available even when the loan in closing stages. He was great.

Emily was a good communicator

The customer service

Faith based....excellent team...

Kyle's personality and he did what he promised.

How smooth the process went.

good customer service.

Jared was great but the length of the process to long.

Quick response times he kept me informed and got me a great rate with 0 closing would highly recommend!

Luke made it great. Hands down.

We received all the information we needed and she always answered our questions.

Got a great rate

Ease with clear communication; complete in confidential timely manner.

Refinanced my home loan to a lower rate. Overall the process took about 30-45 days. Communication from Dan and his team was great. Definitely would recommend using Dan. Very pleasant experience.

Great customer service

Arnold was very detailed, explained what was needed and answered all my questions. Not only did he help me save on my monthly payment, he also made the process very simple for me. I appreciated his assistance from start to finish.

No games, great rates, prompt and efficient service!

I saved money.

Luke was professional and helped me to make this happen. Thank you so much! I look forward to doing business with you again.

very informative loan officer - called you back immediately with answers - gave you the feeling of trust -

Noah was a great representative for ICG.

Josh is knowledgeable, personable and responsive. He made the start of the refi process easy. He answered my questions timely. Cheers to Josh!

Peter Gildea simply got the job done. He answered my questions and kept the process moving through to success.

Michael walked me through the whole process. He was honest, forthcoming, and professional. Thanks for an outstanding experience in this refi!!!

Russel was amazing and very helpful, thanks for everything!

Everyone I dealt with especially Sara and Megan were awesome keeping me posted on what was going on through the whole process.

The Closing of the loan!!

Since the first moment I spoke with Justin, he gave me confidence to work my refinance with him. The process was quick and no surprise when closing

Kept me informed on every step of the process. Professional and friendly. Great person to work with. Highly recommend him!!!

Sara made the process as good as refinancing can be. Having someone who listens and addresses your concerns helps the process move much smoother.

Professional and friendly!

The whole process was very easy for us.

Tatiana overall is a great person, she walked us through all the steps and explained everything in a timely manner. It was a pleasure to work with Tatiana.

IT WAS THE TIMING -- IT TOOK OREVER

Always very helpful & efficient!

I have financed many homes in my life and this was one of the best and most effortless experience I have ever had. I will definitely recommend Michael Lederman and Intercontinental Capital Group to any one that needs a home loan.

Your staff was always very professional and kept me informed every step of the process. They were always available via text of phone to respond to any of my concerns. I am extremely pleased with the results. Thank you.

Josh was very proactive in my refi. He truly cares about his clients and I can recommend him to my family and friends. Keep up the good work. howard hollister

The loan finally closed

Chris explained the process in the beginning, and always answered my questions in a timely manner.

The service was excellent

z

Streamlined refi from start to finish. Great customer service!

Kraig Smith displayed a high level of professionalism, knowledge, and communication skills which allowed for a comfortable and seamless journey through the refinancing process I went through.

Very good job thanks

Sara is the only reason i am working with your company. She owns the process and works hard for the cutomer

Caleb was amazing. Very helpful. Answered all of my questions. Will definitely recommend him to friends and family!

Alice would keep me up to date with the process of my loan. She would follow up with any questions i had and made it so easy and simple through out the loan process.

Smooth and easy loan process - and a great rate!

Great to work with. Answered all my questions in an impressive timely manner.

Got it done under difficult circumstances

Ryan very personable and knowledgeable. Would highly recommend him!

James was very easy to work with, responsive and knowledgeable. As an HR Manager I also found him to be pleasant, friendly and very positive.

Dalen is great person to work with very respectful , professional and respectful of your needs he explained every step of the loan refinance processing , thank you so much for everything

Lauren was always available and very helpful!!! At times when I was frustrated with the loan company, she guided me into a better frame of mind!!! Thanks Lauren!!!

Went well, only hesitation was negotiating final terms, which Karen did very well and won the deal.

I can only say positive things of the experience. He held my hand throughout the process, day or night he responded and clarified the process for me. This was a very satisfying experience. he is a rock star in this business.

The process was smooth and accurate. Go Ben!

Andrew was on top of things and very responsive. Other parts of the process were less efficient but got done.

Stacy was great, the elapsed time was was no satisfactory

The ease of doing everything online is great.

Would recommend Daniel. Stuck to his word and worked out any issues we came across with. Will reach out to him again.

Megan was very responsive.

Very easy. Didn't have to provide life history.

With all of the pandemic going on and other issues, David Marseilles was there to answer all of my questions when I needed them answered! It was such a pleasure working with him and his team!

VIRGINIA G was great to deal with exceptional follow-through and communicator...

Owen was very knowledgeable and quick to respond. It’s so hard to find that in any company these days. Very much appreciated. I’ve already recommended him!

Very professional and always responded to me quickly and with patience. With ten years past real estate agent experience this has been the best experience I have had with a deal.

Alex was always very prompt in responding to my emails and phone calls.

Great experience!

Alex and his team were great. They communicated every step of the way. When there was a delay in scheduling an appraisal, interest rates dropped and Alex got me a lower rate without any prompting.

Loan processor was helpful, knowledgeable, courteous, caring and constantly keep us posted as to the progress of the loan.

Melanie did an amazing job!! She made refinancing so easy! She guided me through the process smoothly and I am very happy with my outcome! I would definitely recommend her!

Chris Gore did an OUTSTANDING job explaining the entire process step by step. The entire process was very easy and informative. I would HIGHLY recommend him to my family, friends and co-workers.

No

It is not the first time that I/we have worked with Daniel. His professionalism and ease to work with returns us to him time and time again.

Rich was terrific.

Brendan was very helpful in explaining the process and was available for questions. Very responsive

James, my loan processor was professional, knowledgeable and most importantly he responds to phone calls and emails promptly. Smooth process! Thanks

The clear and consistent communication throughout the entire process was great and put me and my family at ease.

Stacey was patient, informative and responsive.

Mathew was a great person to work with. He had the answers to all my questions, kept me updated and walked me through this entire process.

Bobbie Graves provided excellent customer service. However the Loan Processing team delayed the whole process and brought down to the wire to close the loan. This is not an experience any customer should undergo considering the busy timelines.

David stayed right on top of the loan Thankd

Excellent experience.

We could call Jeremy or email with any questions abd had great response time.

He was very friendly

Karel was exceptionally very professional and made refinancing very easy kept me informed of everything that was going on.

Excellent service and communication! Would definitely recommend!

You need to allow more choices. It was better than "just OK" ,it was very good, just not great. One complaint is my being unable to review the closing documents in advance

NA

We were pleased the first time we worked with David. He worked hard to get us the best interest rate he could. We have recommended others to him and they took advantage of using David’s expertise, as well.

IT WAS FAST AND EASY. THANK'S

John was very attentive and made sure that any question I had was answered in a timely manner.

Being able to refinance and get a low low rate

Professionally and efficiently handled.

Amber Lynn was great. She communicated well with the problems of the pandemic. My wife and I were very happy with her service.

From cradle to grave, the process was painless. Open communication with John and Bailey made a very smooth refinance.

Devin was always willing to help. Professional, dedicated and a real “go getter”. She made sure all our needs were taken care of. I appreciate her enthusiasm. David and I highly recommend her!

Robert made our refinance experience super fast and easy!

Nick remained accessible during the entire process and answered my questions in detail and sufficient accuracy.

Kept me well informed during the process. Overall experience was professional and pleasant.

This is the second time I've worked with Clay, that's how much I trust him!

Good communication.

Joshua stepped in for a previous LO and wrapped it up tight with a bow. Nice job.

Eric was patient and responded quickly to any questions i had.

Ryan has simply been exemplary. His advice, his thoroughness, his professionalism.... and he's sincere wish to help out. Outstanding.

The first think we want to do is thank you Jing For your time,your knowledge, and professionalism. We will not hesitate to recommend you in the future to the people we know

Chris was always available to address my questions or concerns. He stayed on top of the process for me. He made the process smooth and stress free.

Very long time until closing with no real idea of the time frame it would take to close.

Andrew has always been easy to work with. He is very knowledgeable about the process and is always available to answer any questions.

Joshua Dominguez was clear with all of the facts and figures that we needed. His articulation over the phone was clear and his wonderful attitude took the experience over the top. Thanks, Joshua!! We appreciate your service.

Joshua was very attentive and was able to explain to me exactly what expected from me. He was very patient with me and explained the process in a way I could understand. Thank you, Joshua!

Aaron stayed on top of my case and kept me in the loop every step of the way. I appreciated his diligence in seeing the loan move along in each phase of the transaction.

.

I would like to recommend Devin Kirk for the best person whose doing refinance. She just finish refinancing my house. She's approachable and do her best to make you happy and lower down your Apr. I would say excellent job. Thanks, Romeo

She answers my questions and returned my call promptly. Very pleasant person to talk to.

The ease of the application process and the constant communication were a huge plus and made the process very pleasant.

Great service! Very professional will definitely refer friends and family!!

Gary was extremely patient, knowledgeable and very friendly. I have already referred several people to Gary and this company because of his support.

Communicative, friendly, knowledgeable, professional, and transparent.

David was very personal able, yet professional at the same time. Additionally, he went the extra mile in getting important matters addressed, especially during the closing process.

Jason is very responsive and was willing to assist us with everything. He updated us with the process as we proceeded and provided timely information. It was a pleasure to work with him. Carlos Gonzalez

Mr Donahue became a friend. Kept us informed of the whole process and helped us search for the items we needed.

Dan is a pleasure to work with. His top notch communication, flexible thinking and diligent work ethic makes him a stand out in his industry. I would utilize Dan for any lending needs over and over.

Karen buck and Jodi McPherson made my refi possible. They were highly responsive to my inquiries.

Quickly answered all questions and provided updates

None

Bobbie made himself readily available to answer any questions throughout the entire process. He was very knowledgeable on the mortgage process, and was supportive and accommodating through each stage

communication and speed

Quick communication and great organization.

Rick was always available to answer any of my questions. He was very professional. I would definitely use him again, if I need to refinance.

I really like the modeling Casey did at the beginning to show, over time, how much I would save with the re finance. He was a super nice guy to work with. I was disappointed at how long it took to close, which wasn’t Casey’s fault.

Responsiveness and providing pertinent information whenever I have inquiries.

Brian did a wonderful job explaining the process and communicated with us every step of the way.

We kept having to sign new papers, closing date kept changing, signing forms multiple times, signing forme fore one rate then making a mistake and having us sign forms for a higher rate.

Rebecca was good and accurate at providing information. The updates could have been more frequent and informative. This may not have totally been.under her control.

Debra responded to all of my questions very quickly through email.

Very professional to guide a customer going through every steps. Extremely friendly personnel with a customer

.

Even though we were delayed in closing because of the volume of people trying to refinance we still kept our same rate. Everything went smoothly and we closed two weeks later than expected.

Service.

Very easy to communicate with, kept me up to speed on what was going on. Always answered my questions and got back to me in a timely manner.

Luke is amazing!!!! Very personable, looked for options for our specific needs and VERY responsive and stayed on top of things!! HIGHLY recommend!!!

Greg made the entire process simple and answered all of my questions. Thank you.

Dan provided all the pertinent information and explained to my satisfaction whenever I had any question about it.

David was easy to work with and helped make our refinance process go so smooth!

Good service

Dealing with people who knows what really knows to what their doing!!! 😊

Jacqueline was pleasant to work with. She is professional, knowledgeable, and helpful. Prompt in her response to our questions questions and concerns. Always accessible.

No Comments

Additional communication channel other than email (phone call, texting or messenger reminder) to prevent clients miss the important email would be be really helpful.

100% professional.

Schedule conflicts were a serious issue on my families end and Charles and his team were extremely helpful and patient and made sure everything was done.

Requested too many documents. Had to resubmit documents they already had. The whole process took around a year which caused me to have to update some documents.

Friendly, Good communication, executed the loan in a timely fashion

.

Good communication, good service

Thanks to Bill and his staff we are the proud owners of a brand new home. We are both in our 60's and this is the first and last home for both of us. You guys made it all possible. We thank you from the bottom of our hearts.

Staying updated

Devin did such a great job, I’m having her help me with my second home!

.

Overall the experience was pleasant. Took a little longer than expected but that was ok on a refi. Ryan was tentative and responded quickly to all my questions. The signing process was also smooth.

Rick made the refi process very smooth. Closed a little later than I expected, but it seemed the bottleneck was volume related..... Thank you Rick for all you did to get me a great interest rate!

Kindra was very informative. She answered any questions that I had and took the time to ensure I understood any items that were of concern to me.

Team was great and stayed on top my loan processing. Always answered all my questions professionally and effectively.

Greg kept me informed throughout the process and always quickly replied to any questions I had. He was a pleasure to work with and made sure I had a solid understanding of the process from the beginning to end. He knows his job at a high level.

Kevin and the closing team took all the anxiety out of the process by making themselves readily available, even after hours, which is huge during the latter stages. I appreciate Kevin's candor and professionalism.

Both Ray and Jodi were so good to work with. They made the process easy.

Aaron is awesome guy to work with. response on time and have everything clearly explained. His rate is also unbeatable

Laura was extremely responsive and timely. Even after the loan had moved on to other areas she continued to assist as the process slowed to a crawl. Laura however was always quick and accurate in her responses.

Got the job done..

Fast return call times! honest and thorough with the process.

Jordan did a great job navigating us through the refinance process. We look forward to working with him again in the future and highly recommend him.

.

Mat is very responsive, and he will make sure you understand everything; and most importantly, he will give you the best rate you can ever get.

I appreciate that communication and transparency about the entire process was a priority. Any delays were addressed with me in a timely manner. Russ and the team were professional, diligent and knowledgeable!!

Caytee was very friendly and helpful and we felt completely confident with the entire process. Other than a lengthier closing than we expected, we're happy we chose Intercontinental to work with.

Justin and his team were personally invested in the process. Thank you for you hard work.

Austin was great. He explained my options and walked me through everything. Any questions I had he responded to quickly and helped answer them in a clear way. I would use Austin and ICG again in the future.

The entire process was easy and the communication was excellent!!!

Brendan is an excellent loan processor! Very knowledgeable, always kept me informed Android able to address any concerns I had promptly.

Delays due to my orig loan advisor quitting.

Prompt responses to queries, and a pretty streamlined service.

Tina was was very professional, personable, friendly informative and made the process very easy.

Smooth process with Steve and all the other workers I was involved with. Easy communication. Fast responses.

All Online

Tonya was great to work with - always willing to hop on the phone and was flexible to work with my schedule. I was so impressed that I referred two other friends to her before we even closed!

Nick was informative, great communication and was quick with his responses and follow up. Thank you Nick!

A lot of experience and one treats it like a friend ,and anytime you need help His there

Jason has been such a great mortgage Broker that works good the Veterans and he really help them and I referred him to my mother and he's working with her on her mortgage

N/A

Daniel and his staff were responsive, professional and very pleasant to work with. I will recommend them to friends and family.

It took much too long to process this loan. But in all fairness, I do not blame Daniel. I think the bank was the holdup.

Daniel killed it! Excellent service. He was attentive, informative, and followed up consistently.

I like everything about her she is very profesional, she answered ever question we asked, she always there for us when we had questions, thank you very much for the work you do, and I’m looking forward to working with you in future projects

Timely response. Anytime I had a question, he followed up immediately and or within 24 hours.

Stacy's persistence enabled me to get a loan at a great rate. She always responded to my questions and concerns. I would highly recommend Stacy as a kind, professional loan representative!

Honest and reliable. If I could hire her to work only for me, I would.

Muy amable y se preocupa por los intereses de sus clientes altamente recomenda ojalá uviera más personas como ella Muchas gracias por su ayuda

The honesty and getting the job well done!

Aaron was attentive, proactive and persistent - thank you!

Great responses to questions and very helpful in walking us through the process.

Very friendly, informative and responded quickly to all of my questions.

Mr. Castellano provided excellent service. He was the only one to respond to emails and call immediately. He provided information requested by us within minutes . Thanks to his communication with us we remain with your bank and went to closing .

Excellent communication.

She made sure the loan details were correct. Mainly those entailed no escrow and the fees.

Caytee Lee

Streamlined process even through the holidays. This is my second time going through a refinance process and it was definitely more enjoyable.

Great interest rate and excellent communication.

Michael Viores was great to work with. He was professional, pleasant, and answerd all of my questions. I would work with him anytime.

The process was easy and David answered all emails very quickly.

Mr. Hernandez was very professional. He kept us informed throughout the loan process.

The loan process took way to long other loans I’ve had closed much faster she was very helpful in advice though my only complaint is the process took way to long

It was a pleasure to work with John from the beginning to the end. Whenever we had a concern or question, John had immediately responded and answered our questions and addressed our concerns professionally.

christina still

Nicole was wonderful and always communicated wonderfully. I leaned on her more than her position required because the closing side wasn't very communicative.

Andrew and especially Luke Hetrick are great to work with. Luke explained the entire loan process and was communicating with me all long until the closing is done. Great team and great company to work with.

It's our pleasure to work with Arnold and his team on the refinance our house. thank you very much Arnold for the help.

Getting more accurate numbers at the beginning. The numbers at the end were completely different especially regarding closing cost. And the amount I was suppose to receive. Wasn’t happy about that.

Great feedback and communication. You knew what to expect and Chelsea kept you informed.

Very professional and great attention to detail. Worked diligently to ensure best rate and loan.

Alexis and her team made it happen when other lenders failed.. Thanx Alexis!!

The Attention to handling our case he was Always very Prompt Answering. Question s spoke with Clarity. Expedited anything that we Needed.

Kevin was very personable, communicated often, and answered my questions. He also ensured I understood the benefits of refinancing with a lower interest rate.

Very pleasant to deal with, very informative and knowledgeable always available

The accuracy in witch Mr.Jackson has can not ever go unnotice.

Easy process and very smooth

Daniel did great but the process was horrible.

Everything went perfectly! He was always reachable, even evenings and weekends!

Great guy, easy refi.

Responsiveness and clear communication

The process was fast and easy.

Everything went smoothly. Great communication.

Excellent communication. We always knew where we were in the loan process.

Supported our refinance application all the way to closing.

Easy to talk to agent to resolve my questions

Carlos is a constant communicator. He is very knowledgeable about mortgages. Carlos delivers what he promises!

Professional, friendly, quick response to emails

The expertise,professionalism and attention given in detail was way better than expected ! I would seek his service again, if need be.

Michael was responsive to my calls and gave us a realistic scenario from day one which was very much appreciated

Good communication!! And my loan was not the easiest to close

Great service, answered all my questions quickly. Overall very satisfied with my experience.

Stacie, you're amazing, patience, compassion, understanding always here for any time. Today's I should thank her for every thing, she's done for my family.

Noah explains the process. Noah provides support through entire process Noah returns calls and e-mails on all occasions and in a very timely manner Noah works tirelessly on behalf of his client and customer to achieve best rates

Laura is an experienced and cooperative loan officer, who helped us in every step of refinancing process. She was able to get us good rates and I would definitely recommend her.

Great professional service.

Everything went smoothly, I got a great rate. Going to save a lot of money on my house payment I can put to other uses thanks to my new loan.

I enjoyed working with Brandon Muchmore

Form the time I first spoke to Jonathan to the time we closed it took way too long. The process started in late September early October and we did not closed until the beginning of January.

Shelly and ICG team were very helpful through the whole process, making a dedicated effort to ensure we had a clear understanding of the terms and all the required steps. Thank You

Mats customer service

Excellent service and I highly recommend using their services.

Luke was very professional. He answered all my questions and responded to all my calls and email in a timely matter. He was great to work with on this.

It was our first home, we didn’t know what to expect, He was communicated with us on what we need to do.