Get the Home
you Deserve

Communicative, friendly, knowledgeable, professional, and transparent.

David was very personal able, yet professional at the same time. Additionally, he went the extra mile in getting important matters addressed, especially during the closing process.

Jason is very responsive and was willing to assist us with everything. He updated us with the process as we proceeded and provided timely information. It was a pleasure to work with him. Carlos Gonzalez

Mr Donahue became a friend. Kept us informed of the whole process and helped us search for the items we needed.

Dan is a pleasure to work with. His top notch communication, flexible thinking and diligent work ethic makes him a stand out in his industry. I would utilize Dan for any lending needs over and over.

Karen buck and Jodi McPherson made my refi possible. They were highly responsive to my inquiries.

Quickly answered all questions and provided updates

None

Bobbie made himself readily available to answer any questions throughout the entire process. He was very knowledgeable on the mortgage process, and was supportive and accommodating through each stage

communication and speed

Quick communication and great organization.

Rick was always available to answer any of my questions. He was very professional. I would definitely use him again, if I need to refinance.

I really like the modeling Casey did at the beginning to show, over time, how much I would save with the re finance. He was a super nice guy to work with. I was disappointed at how long it took to close, which wasn’t Casey’s fault.

Responsiveness and providing pertinent information whenever I have inquiries.

Brian did a wonderful job explaining the process and communicated with us every step of the way.

We kept having to sign new papers, closing date kept changing, signing forms multiple times, signing forme fore one rate then making a mistake and having us sign forms for a higher rate.

Rebecca was good and accurate at providing information. The updates could have been more frequent and informative. This may not have totally been.under her control.

Debra responded to all of my questions very quickly through email.

Very professional to guide a customer going through every steps. Extremely friendly personnel with a customer

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Even though we were delayed in closing because of the volume of people trying to refinance we still kept our same rate. Everything went smoothly and we closed two weeks later than expected.

Service.

Very easy to communicate with, kept me up to speed on what was going on. Always answered my questions and got back to me in a timely manner.

Luke is amazing!!!! Very personable, looked for options for our specific needs and VERY responsive and stayed on top of things!! HIGHLY recommend!!!

Greg made the entire process simple and answered all of my questions. Thank you.

Dan provided all the pertinent information and explained to my satisfaction whenever I had any question about it.

David was easy to work with and helped make our refinance process go so smooth!

Good service

Dealing with people who knows what really knows to what their doing!!! 😊

Jacqueline was pleasant to work with. She is professional, knowledgeable, and helpful. Prompt in her response to our questions questions and concerns. Always accessible.

No Comments

Additional communication channel other than email (phone call, texting or messenger reminder) to prevent clients miss the important email would be be really helpful.

100% professional.

Schedule conflicts were a serious issue on my families end and Charles and his team were extremely helpful and patient and made sure everything was done.

Requested too many documents. Had to resubmit documents they already had. The whole process took around a year which caused me to have to update some documents.

Friendly, Good communication, executed the loan in a timely fashion

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Good communication, good service

Thanks to Bill and his staff we are the proud owners of a brand new home. We are both in our 60's and this is the first and last home for both of us. You guys made it all possible. We thank you from the bottom of our hearts.

Staying updated

Devin did such a great job, I’m having her help me with my second home!

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Overall the experience was pleasant. Took a little longer than expected but that was ok on a refi. Ryan was tentative and responded quickly to all my questions. The signing process was also smooth.

Rick made the refi process very smooth. Closed a little later than I expected, but it seemed the bottleneck was volume related..... Thank you Rick for all you did to get me a great interest rate!

Kindra was very informative. She answered any questions that I had and took the time to ensure I understood any items that were of concern to me.

Team was great and stayed on top my loan processing. Always answered all my questions professionally and effectively.

Greg kept me informed throughout the process and always quickly replied to any questions I had. He was a pleasure to work with and made sure I had a solid understanding of the process from the beginning to end. He knows his job at a high level.

Kevin and the closing team took all the anxiety out of the process by making themselves readily available, even after hours, which is huge during the latter stages. I appreciate Kevin's candor and professionalism.

Both Ray and Jodi were so good to work with. They made the process easy.

Aaron is awesome guy to work with. response on time and have everything clearly explained. His rate is also unbeatable

Laura was extremely responsive and timely. Even after the loan had moved on to other areas she continued to assist as the process slowed to a crawl. Laura however was always quick and accurate in her responses.

Got the job done..

Fast return call times! honest and thorough with the process.

Jordan did a great job navigating us through the refinance process. We look forward to working with him again in the future and highly recommend him.

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Mat is very responsive, and he will make sure you understand everything; and most importantly, he will give you the best rate you can ever get.

I appreciate that communication and transparency about the entire process was a priority. Any delays were addressed with me in a timely manner. Russ and the team were professional, diligent and knowledgeable!!

Caytee was very friendly and helpful and we felt completely confident with the entire process. Other than a lengthier closing than we expected, we're happy we chose Intercontinental to work with.

Justin and his team were personally invested in the process. Thank you for you hard work.

Austin was great. He explained my options and walked me through everything. Any questions I had he responded to quickly and helped answer them in a clear way. I would use Austin and ICG again in the future.

The entire process was easy and the communication was excellent!!!

Brendan is an excellent loan processor! Very knowledgeable, always kept me informed Android able to address any concerns I had promptly.

Delays due to my orig loan advisor quitting.

Prompt responses to queries, and a pretty streamlined service.

Tina was was very professional, personable, friendly informative and made the process very easy.

Smooth process with Steve and all the other workers I was involved with. Easy communication. Fast responses.

All Online

Tonya was great to work with - always willing to hop on the phone and was flexible to work with my schedule. I was so impressed that I referred two other friends to her before we even closed!

Nick was informative, great communication and was quick with his responses and follow up. Thank you Nick!

A lot of experience and one treats it like a friend ,and anytime you need help His there

Jason has been such a great mortgage Broker that works good the Veterans and he really help them and I referred him to my mother and he's working with her on her mortgage

N/A

Daniel and his staff were responsive, professional and very pleasant to work with. I will recommend them to friends and family.

It took much too long to process this loan. But in all fairness, I do not blame Daniel. I think the bank was the holdup.

Daniel killed it! Excellent service. He was attentive, informative, and followed up consistently.

I like everything about her she is very profesional, she answered ever question we asked, she always there for us when we had questions, thank you very much for the work you do, and I’m looking forward to working with you in future projects

Timely response. Anytime I had a question, he followed up immediately and or within 24 hours.

Stacy's persistence enabled me to get a loan at a great rate. She always responded to my questions and concerns. I would highly recommend Stacy as a kind, professional loan representative!

Honest and reliable. If I could hire her to work only for me, I would.

Muy amable y se preocupa por los intereses de sus clientes altamente recomenda ojalá uviera más personas como ella Muchas gracias por su ayuda

The honesty and getting the job well done!

Aaron was attentive, proactive and persistent - thank you!

Great responses to questions and very helpful in walking us through the process.

Very friendly, informative and responded quickly to all of my questions.

Mr. Castellano provided excellent service. He was the only one to respond to emails and call immediately. He provided information requested by us within minutes . Thanks to his communication with us we remain with your bank and went to closing .

Excellent communication.

She made sure the loan details were correct. Mainly those entailed no escrow and the fees.

Caytee Lee

Streamlined process even through the holidays. This is my second time going through a refinance process and it was definitely more enjoyable.

Great interest rate and excellent communication.

Michael Viores was great to work with. He was professional, pleasant, and answerd all of my questions. I would work with him anytime.

The process was easy and David answered all emails very quickly.

Mr. Hernandez was very professional. He kept us informed throughout the loan process.

The loan process took way to long other loans I’ve had closed much faster she was very helpful in advice though my only complaint is the process took way to long

It was a pleasure to work with John from the beginning to the end. Whenever we had a concern or question, John had immediately responded and answered our questions and addressed our concerns professionally.

christina still

Nicole was wonderful and always communicated wonderfully. I leaned on her more than her position required because the closing side wasn't very communicative.

Andrew and especially Luke Hetrick are great to work with. Luke explained the entire loan process and was communicating with me all long until the closing is done. Great team and great company to work with.

It's our pleasure to work with Arnold and his team on the refinance our house. thank you very much Arnold for the help.

Getting more accurate numbers at the beginning. The numbers at the end were completely different especially regarding closing cost. And the amount I was suppose to receive. Wasn’t happy about that.

Great feedback and communication. You knew what to expect and Chelsea kept you informed.

Very professional and great attention to detail. Worked diligently to ensure best rate and loan.

Alexis and her team made it happen when other lenders failed.. Thanx Alexis!!

The Attention to handling our case he was Always very Prompt Answering. Question s spoke with Clarity. Expedited anything that we Needed.

Kevin was very personable, communicated often, and answered my questions. He also ensured I understood the benefits of refinancing with a lower interest rate.

Very pleasant to deal with, very informative and knowledgeable always available

The accuracy in witch Mr.Jackson has can not ever go unnotice.

Easy process and very smooth

Daniel did great but the process was horrible.

Everything went perfectly! He was always reachable, even evenings and weekends!

Great guy, easy refi.

Responsiveness and clear communication

The process was fast and easy.

Everything went smoothly. Great communication.

Excellent communication. We always knew where we were in the loan process.

Supported our refinance application all the way to closing.

Easy to talk to agent to resolve my questions

Carlos is a constant communicator. He is very knowledgeable about mortgages. Carlos delivers what he promises!

Professional, friendly, quick response to emails

The expertise,professionalism and attention given in detail was way better than expected ! I would seek his service again, if need be.

Michael was responsive to my calls and gave us a realistic scenario from day one which was very much appreciated

Good communication!! And my loan was not the easiest to close

Great service, answered all my questions quickly. Overall very satisfied with my experience.

Stacie, you're amazing, patience, compassion, understanding always here for any time. Today's I should thank her for every thing, she's done for my family.

Noah explains the process. Noah provides support through entire process Noah returns calls and e-mails on all occasions and in a very timely manner Noah works tirelessly on behalf of his client and customer to achieve best rates

Laura is an experienced and cooperative loan officer, who helped us in every step of refinancing process. She was able to get us good rates and I would definitely recommend her.

Great professional service.

Everything went smoothly, I got a great rate. Going to save a lot of money on my house payment I can put to other uses thanks to my new loan.

I enjoyed working with Brandon Muchmore

Form the time I first spoke to Jonathan to the time we closed it took way too long. The process started in late September early October and we did not closed until the beginning of January.

Shelly and ICG team were very helpful through the whole process, making a dedicated effort to ensure we had a clear understanding of the terms and all the required steps. Thank You

Mats customer service

Excellent service and I highly recommend using their services.

Luke was very professional. He answered all my questions and responded to all my calls and email in a timely matter. He was great to work with on this.

It was our first home, we didn’t know what to expect, He was communicated with us on what we need to do.

Casey was very patient and prompt in communication. I would certainly recommend him to anyone who is looking to refinance

Consistent communication, knowledgeable, helpful, and understanding.

Took almost 3 months to complete, with high credit rating should have been done quicker,sent same paper work multiple times. Over promised and under delivered.

Nathan Godwin was very patient with me at times, I have a had time navigating my own computer and he was patient to give me tips on how and what I should do. Thank you very much for your patience.

Easy communication

Hunter was always quick with responses and follow up,

Everything was great.

Very knowledgeable, efficient, friendly/courteous, easy to talk/deal with and always felt comfortable with the advise he gave us. We have dealt with Mark Roulette before so when we considered refinancing again, Mark was our first choice!

Kept me informed and had good rates.

Simple, to the point, answered my questions at all hours.

Fast and friendly

He was always helpful. He returned phone call quickly. He explained everything when needed

Kristina was very helpful a me had attention to detail.

A very knowledgeable and courteous person to work with! He always went out of his way to make sure were informed and good with everything that was happening with our mortgage! I would highly recommend Kyle to family and friends!

Great

The rate was great when I applied.

Explained everything very well

Mike has been very responsive and got me good rate

We ended up with the home it took a while but we got it thank you

Judah was an amazing communicator, he always returned my calls to discuss next steps and where we were in the process. Thanks Judah!!!

David was very knowledgeable of all my questions and concerns! He stayed patient through the whole process and gave me a great deal. I’ve already sent his contact information to few people. Thank you David and the whole team.

Chris delayed responding to our phone calls and emails

Great rate and service!

Everytime i call she's answering the phone or returning the call when i don't understand something she's explaining everything to me and make me feelling great about the process with a smile

He was great!

John was easy to work with and delivered everything he told me would happen!

The willingness to match the offer from another mortgage company, as well as the transparency throughout the process

Peter and his associates were a pleasure to work with throughout the entire process. The worked tiredlessly to complete the refinance, and I would definitely recommend your company to my friends and family.

He is a great loan officer. We loved working with hims. We highly recommend him.

Matt was excellent. He was very clear throughout the entire process, making sure I understood everything. He was very reachable via call or text. Matt is extremely personable and made me feel appreciated.

John was very professional and guided us through the entire process. He answered and explained all our questions, and was always available when we called and if not, he would return our calls as soon possible.

The entire process was great.

I loved to work with Carlos, Good communication, Fast answer.

It was okay.

Owen is amazing. I refer him to everyone I know. He is the ONLY PERSON Id like to refinance my home(s).

Daniel was awesome, always available to communicate and worked really hard!

John Miller was professional, kept us up-to-date on the process, answered all our questions ,ensuring us that everything was on track and always answering the phone or returning our calls promptly.

Thank you Aaron! Great experience

Scott Schrager and his team were amazing. Any and all questions that I had were answered in a timely fashion. I truly appreciate each and every one of their professionalism. I will definitely refer my clients, friends and family to Scott Schrager.

Aaron made the refinance all possible even when I was not around most of the time because I was overseas.

Jonathan is awesome, work very hard on my finance...

Always available, always on top of the ball!

We are very happy with the service we received. We always received quick responses and all our questions were answered.

Easy refinance, communication was great. Good for busy people who don't have a lot of time for meetings; can do it all by email and sign in your own home!

I was enjoy the fact my emails was always answered right way when I had questions. He also call before the Holidays to give me updates.

Quick, professional. made things easy. Thanks!

all ,my concerns and questions were addressed promptly, the team was courteous and truthful. Took a little longer than expected maybe due to virus, but got it done. Im satisfied though

Charles was very friendly and helpful.

Exceeded expectations.

Chris Clifford, the loan officer, was very supportive during the loan processing period.

I was informed of the progress at all times and he explained very well what everything meant.

It took way to long to complete

Deanna was super polite and kept us updated and informed throughout the entire process. She made the refinancing process pleasant.

The entire process was very straightforward and simplified from start to finish. Deana kept me informed and updated on all the steps of the process could not be more pleased

John did a great job. I would recommend him to others.

The loan process took longer than we had originally discussed. If our loan was processed in the time frame we had planned on the entire experience would have been rated at a 10.

Kept us informed! Very personable and truly cares about his clients!

Was told the process would be about 45 days. It was considerably longer than that. Asked for documents that were to me uncalled for.

She would always return my phone calls, even when she was on vacation and answer my question. Kindra was very helpful. Thanks Kindre Dunlap. And may God bless you.

John was very specific during the whole process. He was always available when needed and answered every question.

Very easy process, great rate.

Amir did all he could and more to help. Excellent communication, and a professional attitude

Jason was very friendly and had all the information I needed. Asked me what I was looking to do and he made it happen. I couldn’t ask for a better experience. Thank you Jason for such a smooth transaction.

John Sassone was so helpful with all the procedure of the refinance loan and up to date on all the loan procedure highly recommended thank you for helping with my refinance needs.

Jacqueline was very professional and was available to answer all my questions.

Bethany was extremely professional and honest. I was comfortable with our communications from start to finish. She delivered what was promised. I'm happy! Thanks Beth

Cody was very detailed and friendly. unfortunately we did not go through with the Refi.

Great team and communication skills

Overall experience

Communication was great, everything went as smoothly as possible. Any questions was answered as promptly as she can. Would gladly refer her to family,friends and acquaintances.

Karel found a loan that worked better for us than what we had thought wanted and were looking for .

Chris was great! Very patient with my crazy work scheduled and meeting timelines.

All my question were answered very clearly and the process was very easy, We closed quickly and I'm very happy with my new loan.

Anytime I had a question someone always answered it or they got somebody that could the same day. Excellent customer service always pleasant and helpful.

Very easy process and convenient

Meat the promised deadlines. Better communication.

Ryan. Period.

Michael and Brian were responsive and informative.

Howard was very knowledgeable and responsive.

Alex was awesome to work with. He was very professional and knowledgeable.

The process took forever, more than 4 months for a refi. This wasn't all Tom's fault, but it was frustrating.

fast feedback, friendly

They listened to us, and explained thing we didn't understand.

The communication, very professional and knowledgeable. Very pleased with the process. Thank you so much!

Laura explains the whole process and breaks everything down for you. She responds back in a timely matter and made the process easy for us

Very knowledgeable about loan. Answered all questions we had

Was pleased with the communication and immediate answering of my questions. Process was easy.

Jonathan adwar was Awesome, very Professional, Intercontinental capital group should be happy to have a Great employee like Jonathan, he went beyond the call

Josh was great and I've could of gone a few other places and probably would have taken less time but stuck it out with Josh since he was always following up with me on a weekly if not more basis. Thanks Josh and I hope we are through this now? 🙂

That I finally have a good Interest Rate in my mortgage. Thank you. I would like to see a survey for all the people that worked to get me the loan, including the first lady that started the process with me.

Mike was very helpful and always available to answer questions I had concerning the loan application and process.

The experience drug on way too long. when asked for information by back office staff, they either asked for information already in their possession / not required for an IRRRL, or they sent out messages that had to be clarified or message retraction.

Nicole is a great communicator, she went beyond originator's responsibility to make sure all other teams are in sync. She is positive and transparent

Smooth transparent overall experience

Great.

Stacy was great. As a veteran she helped me find all the discounts.

Your funding process lacked communication. I began to worry I had been scammed.... never a good feeling. It took several days longer than expected.

Joel got back to us all the time when I had questions.

Tonya was great to work with, always quick to reply to questions and personable.

Melanie did a great job in keeping in touch.

We refinanced our home for a lower rate. Jaqueline was very helpful throughout the whole process and was always available to answer questions or concerns. We would highly recommend Jaqueline.

He was very thorough and helpful with information about interest rates and points and explaining differences. It was really nice to be given visuals with our different options. I definitely came out of this experience more educated.

Quality service. Judah was a great point of contact making sure everything went well. Rates were fantastic. Great job overall

Excellent service, Carolina was always available to attend my questions and concerns, and the ability of being bilingual is a plus

Accessibility, and hands on efforts by our lender, Zach. He went above and beyond to resolve an issue that meant the difference between being able to refinance or not. Refinancing made a big positive boost to our financial picture. Thank you.

Chris was professional and always timely in his responses.

He wasn’t pushy and was very responsive to questions whether by phone or email.

Michael was very professional and quick to respond to my questions.

The process was so simple and when I emailed questions I received timely responses.

She overcame all of the endless roadblocks.

The closing process was absolutely terrible your company cost me an extra 1800 dollars because the closing dept. couldn’t get their act together. Aaron was amazing though only reason I stayed with you but I shouldn’t have.

Nick was calm and on top of things

When I called other institutions I was put on hold forever and never got a response back. Once I called ICG every one was helpful with what I needed and they needed. It was great to deal with every one there.

none

Follow-up for areas that may have been unclear for a much better understanding.

Smooth Transition

Aaron was very professional, responsive and communicative throughout the entire process.

Everything was online with clear directions... made process pretty easy.

Robert helped me get a better interest rate on my mortgage. If I had any question Robert had no problems answering all of them. Overall I had a great experience!

Cassie was so willing to help and guide us. We have never done any long distance loan on the computer before. She always returned our calls and helped us a lot.

Laura and Intercontinental secured me the best rate on my mortgage. And got it closed smoothly.

Joe explained all the steps and kept me apprised whenever a new action was needed from us to move the process along.

Although there were several delays, Michael and the team were able to complete our refinance. He was always available to communicate and explain delays and/or what needed to be done next.

Fast and efficient.

Jen responds quickly

Robert was very responsive and knowledgeable about the entire loan process

100% recommended

The whole process took far to long. The title search company they use wanted information on accounts that were years old and have been closed years before. Dealing coast to coast is very difficult due to time differences.

Brian was very helpful and walk me through the whole process I couldn't have made it through that without his diligent help thank you very much.

I am very grateful to the entire work team, they showed a high level of professionalism and kindness at all times

Joshua was great throughout our whole refinancing process! Always quick to answer any questions or concerns we had! Thanks again for all your help and knowledge!

Ms. Dixon!

Responsive team, professional and flexible. Highly recommend for any VA refi

Bryan was extremely helpful he would always make time for me and my questions. He made the entire process easier and less stressful

She provided the best customer service ever

Timely responce.

Communication was amazing...Everything went quite smooth!!!

Chelsea was awesome! She was very prompt in answering any questions I had.

Jordan took time to answer all my questions

Fast, clear and on time

Jing and I work together as I am a real estate agent and she is my preferred mortgage broker :). She's great! Works very hard, literally, 24/7 🙂

Stacie took time in every step of the way to explain, and gave me options on both sides of what was about to happen. She was courteous, friendly, and more importantly accessible for any questions that I had about my loan experience.

Mr Steltz kept us informed of our status at all times. Extremely professional and efficient in the entire process

Shelly Had quick response and always answers her phone anytime Ernest

It would have been better if "Covid" didn't affect the process.

Process could be smooth but overall good experience

Good so far

Joe was great and responsive but the loan processors didn’t communicate what was needed or responded to my request when I asked for information.

Alexa was amazing front start to finish. I would highly recommend her! Thank you very much Alexa

Great company to work with and Jared was great!!

Probably one of the best experiences when it comes to meeting my expectations. David was very friendly and communicated efficiently. He has gone above and beyond to help me no matter what. He is truly among the best.

The underwriting was the worse part, having to deal with peiple that did jot seem to know how to handle yheir bussines

Aaron was great to work with and was always very responsive to any questions/inquiries/requests. I would definitely refer people to Aaron for any mortgage/refinance needs/inquiries. Thank you Aaron for all your assistance during our refinance process.

Great Service.

Mathew followed up to ensure the process was moving along smoothly.

Devin was very helpful and very knowledgeable of the mortgage refinance process. Process took a little longer than we expected but Devin was on top of everything and provided top notch customer service!

Judah Sax was very helpful throughout the process, always was easy to reach out too. Very knowledgeable and experienced in what he does. He was also able to get me the best deal from all lenders i was working with trying to refinance my home.

Fred and I do not have smart phones and high-tech computer devices, so he had to go to extra effort and expense in getting everything signed and prepared for us, but he did it well and made it simple for us - that exemplifies very good service.

Never had to wait for a response for any question I had and keep me updated on the entire process. Very good customer service throughout the entire process.

David did an excellent job explaining the process.

Good communication and clarity. Fast and understandable responses to communication.

Brice was great from start to finish! Thank you!

Very responsive, courteous, knowledgeable

Cameron made it his goal to insure that everything proceeded smoothly. He is a very personable service oriented man.

This was our first ReFi and Chris and his team made the whole process easy for us and answered all of our questions. Everyone was nice to deal with.

Megan respond well to my emails and text messages trying to answer my queries. She has been so helpful since from start of the application and loan process.

Dan Roth was amazing to work with. Very smooth from start to finish. Trustworthy and prompt at returning emails or answering questions I never had to wonder where I was in the process. Thanks for the great experience !

Very professional with a touch of polite friendliness... 🙂

Very responsive, courteous, knowledgeable. He always kept me up to date regarding the progress of my application. Great loan officer to work with. Two thumbs up

This has been the easiest refinancing that I have ever done, it did not take a lot of time to complete and I was kept informed though out the entire process.

John was very informative and would answer questions whenever needed. Processed our information quickly and made this decision easy.

Great communication....

Caytee and all her instructions and help during the whole process!

Very curtious and professional

Rebecca was very responsive to any questions or issues.

Clayton had an awesome team that kept me updated all the way through the process. David Anderson walked me through the final steps of the signing process. I really appreciated the help I received from an awesome team. Thank you

MS. Lawrence did a great job with my re-fi. MS. Lawrence is very knowledgeable and professional. Communication was very prompt and effective.

Excellent experience!

Good communicarion

Judging was very helpful all along the way!

Krikor made the process extremely easy. Communication was also great!

Eric walked me through the entire process and was always available to help.

Whenever I was looking for some information I was reaching Deanna, she was responding immediately. She always gives the right and quick information what we were looking for.

The whole transaction went off without a single problem. Steve took care of everything. You want to talk about an easy refinance? They did it all.

Professional, extremely helpful.

The whole process was fast and efficient.

John Sassone explained the whole process very well. He was always in communication with me and when i had questions i would immediately get an answer from him.

Kindra was very helpful and kept me updated throughout the entire process.

Karel helped me with my mortgage refinance, he provided regular status updates and made the process so easy for me.

Scott and his team were very attentive. If we had a question, it was never more than 24 hours and usually less for them to get back to us.

Y'all are very friendly, helpful and got the job done. Thank you so very much for a pleasant experience 😊.

It was great working with Carlos. He made refinancing pretty easy. Would definitely recommend him.

They were able to make the entire process as smooth as possible and answer any questions I had quickly

Noah and his team did a great job in securing the low interest rate that he promised! No hidden costs involved- Great Job - Great Experience- would highly recommend!

The processes took over 70 days to close. I was originally told 30-45 days, that changed to 60 days and finally we closed at over 70 days. That time line is completely unacceptable.

Very helpful, informative, and responsive.

He explained everything about the process very clearly and he was helpful in understanding the process and the pros of refinancing our home

He was able to put up with most of my demands (requests) !!!

Kraig's communication and knowledge was extraordinary. I would recommended his service to others.

NA

Jason was awesome from the begging of my refi process. We had open communication the whole time and we funded without any glitches. I would definitely recommend Jason for your mortgage needs!

Very helpful and easy to reach when I had questions

He was very communicative and patient. Answered all of my questions and even followed up by calling. Would definitely reccomend.

Great experience, just make sure to nail down all expectations for closing beforehand.

The Team quickly responded to our questions. Very nice and considerate.

Overall satisfied with the assistance received. Was concerned due to amount of time to complete but was provided details and expectation along the way.

Working with intercontinental capital group was a pleasant and informative experience.

Jason's attention to detail and how easy it was for us to complete the refinancing.

Great job

Anytime I had a question William responded very promptly and they made the process easy and convenient.

Jeffery was very transparent and earned my trust immediately. We appreciate how easy he made the process and how he was always available to answer all of our questions. Thank you very much Jefferey!

Prompt attention to my questions and quick processing of the application.

Everything is great, except it took too long to complete the process which may not be in his control...

Prompt response, took time out to explain all the details, honored commitments

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Karel was attentive & responsive to my many questions. He never wavered in answering my many emails & text messages.

Matthew was upfront.

Xiaojing provided very good service when I refinanced with her. She explained to me all of my choices and options with patient. Very nice personalty, and professional service. I would like to find her again for any other business.

G

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Wonderful experience!!!

John stayed inconstant contact with me. He understood my needs and concerns. He was very professional but friendly. I would definitely refer family, friends to John without hesitation

Dustin's dedication to his customers and fellow vets

Michelle was great! Terrific service and communication! Very much appreciated all that she did to keep us updated on status and ultimately help us get this great rate! Thanks!

Nice working with Dustin

Made it simple and fast. This was a true streamline process. Everyone was extremely nice and patient. Thank you!

He’s professional ,follows up promptly and is sincerely concerned about the customer

Brian communicated throughout the process even when parts of the process were in other hands. If I had a question or an issue, Brian jumped in to find an answer or solution.

Great interest rate for refinancing. Only negative was I received no information about mortgage payment or mortgage servicing website after paperwork was signed.

Very knowledgeable and great service when needed!

Everyone was polite and professional and answered any questions. I felt relaxed threw out the whole process. It was a different experience to do this all on line. Thankyou all, and hopes of a better year for everyone. The Burgs

Shoes care and attention through the process.

Great Communication all around from the 1st conversation. Constantly kept me informed and took into consideration my work schedule and to when to contact me. Thank you for the experience!

Mr Brice is a great person with tons of experience to help you, properly guide you and keep you updated all the time. I very strongly recommend him and wishing him very good luck!

Easy process, and great communication!

Worked diligently to my home loan approved as fast as possible.

Judah is polite, sets right expectations and transparent. Thanks for helping out in my refinancing.

Casey was honest and provided helpful advice. There were no surprises.

Over all the services provided was excellent. All of my questions were answered in a timely manner. I was never left in the dark about anything. I would recommend Debra Harris to anyone.

He guided me thru this procedure with a lot of work on his part to make sure I was doing everything right. Thank You Ryan

He was very helpful

Michelle was very good to work with

Caytee was very knowledgeable and courteous

Very friendly, response quickly

Hunter was very helpful throughout the whole refinance process. He quickly responded to my text or calls. Would definitely recommend to a friend. Thank you Hunter!

friendly approach.

Dan was so helpful in processing this loan. Our computer skills are so bad - Dan was very patient in guiding us thru the various steps. THANK YOU DAN. You are the best. We would and will recommend you.

caring and answering all questions I asked. Being very truthful and not pushing to get it done.

Rosa Cabrera and Michael Hunt who were people I delt with most. They were quick to reply about questions and made my life very easy. Thank you guys for all your hard work!!

Mr. Miller and his team did a great job in getting my loan refinance .

Ms Dunlap guided me through the process for this loan. She just made it easier at a very difficult time. I many questions and she had all the answers. Thank all of you who participated on my behalf but is the best. Thank you

Great customer service and attention to detail. It was a pleasure working with Brendan!

Overall, this was a pretty straightforward transaction. It took a bit longer then I would have liked, but again there were no hiccups along the way.

JIM WAS VERY PERSONABLE AND PLEASANT...

Everything was efficient and all were friendly.

Chris did an excellent job making sure that I was comfortable throughout the entire process of refinancing my loan. He made sure he answered all of my questions and provided excellent customer support!

Constant communication, expedient service, and clarity or the process.

Very easy from beginning to end. Honest and reliable.

Very personable

The overall experience with Shelley was wonderful. She made the process go smoothly.

The closing disclosure was suppose to give us a credit of $400, but it said we owe $400. 5 days after closing and still no credit back to us. I would not recommend this company and will most likely file a complaint with the federal governing body.

Krikor is knowledgeable and objective. There are many lenders and loan officers out there, but I only trust Krikor.

Very kind and honest. He was helpful and always returned emails promptly.

It took a really long time to close, and there was a lot of radio silence and miscommunication at the very end

too much information needed over the holiday

What made this experience Great was John F and all the others that kept pressing on through the rough spots and kept a positive attitude it has been a Blessing to my self and my wife Thank you and GodBless Happy New Year 👍🙏🏻🇺🇸

Alexis was great.

Her knowledge of what was at stake was thorough and complete. The steps taken throughout the process were smooth and her overall demeanor was pleasant. Every question was answered professionally and definitely she should be recommended to all.

Great communication.

Josh was always available to answer my questions, clearly and in a friendly manner, day or night. He was knowledgeable and kind and not pushy. Exceptional experience. You’re lucky to have this guy on your team.

Judah and his team were always professional and made the process simple and easy.

Had a smooth process.

Joel and his team were a pleasure to work with! From start to finish, the process was seamless. Thanks!!

Great communication, he didn’t try to BS me, and he had his numbers in order the first time he called me back which matched all the numbers I had already run. Thanks!

Prompt response to calls and questions.

Good communication,calm to answer and explain situation and answer to questions.Also offered better rates.

Great follow up!

Great experience working with Casey Corn! He was professional and was always available to explain any part of my refinance. Definitely will be doing business with Casey again.

Has great attention to detail. Literally walked us thru whole procedure. Great communication skills. Great person to have on your team. Would recommend him to anyone.

Megan provided a fantastic customer experience! Thanks.

Matthew was excellent and the whole process was almost unbelievably easy. He answered all our emails and texts promptly and was very straightforward. I would definitely recommend him to a family member or friend.

Very professional!!

Harry was always on top of things. WTG!!!

Bethany was great ! She communicated very well and made me feel very comfortable about the entire process. She was a pleasure to work with and I look forward to working with her in the future!

Consistent communication on status and needs.

The personal attention from Judah to get the refi done to meet my goals.

Carlos is great! Fast and efficient.

Thank you so much, Jing! She is always providing a great service to us.

Good communication. Good products, and were able to meet all my needs.

She helped us a lot during the process and I'm very happy to recommend her to my friends and family members!

Joseph Barhoumi was extremely professional and level of knowledge is second to none. Always there to answer any questions and made the process seamless. Very pleased with ICG and recommend them for loans.

Brennen, was very courteous and helpful in the process for the loan refinance. He was always available for my concerns.

The level of professionalism

Jason was personable and professional and always patient with my many questions. I really enjoyed his personality and was pleased with his responsive communication.

Great service and excellent job .

Perfect job and professional!

Easy to talk to

NICOLE ALWAYS KEPT IN TOUCH, VERY KNOWLEDGEABLE AND FRIENDLY

great agent, thank you for your service!

great.

Xiaojing is awesome . She gets things done and I would definitely recommend her to my family and friends.

Very happy to say that the online process from start to close was so very easy especially if you have your information available. The rate and fees were fantastic and my refinance was successful.

Everything went pretty smooth. Still have not received a payment book or bill for January's payment.

Rebecca was very pleasant and a true professional to work with. She was very knowledgeable about the craft. Enjoyed working with her.

Thanks for a smooth transaction

He was transparent and patient in explaining the details. We also managed to close by the year end, much faster than people around me.

Daniel was very attentive and knowledgeable. He was able to help us get the best deal to refinance our home. Looking forward to contacting Daniel for future businesses.

Christina was always available for help thru the process! Great customer service.

The process took entirely too long but Mr. Walker's professionalism and that of his team kept us in the loop and made every effort to assure all that could be done was being done. Great job in making a tedious task as pleasant as possible. THANKS!!

Stress free working with Brice throughout the refinance process. Everything was done in a timely manner to avoid unnecessary delays compared to the other financial institution I worked with previously.

David did an outstanding job. Always there when needed. I'd use him again!!

Brice is great. Always fast to respond and a fountain of knowledge.

Aaron was professional and always promptly responded to my questions.

David is always available to answer questions. This is our 2nd refinance with him. He’s pleasant and doesn’t beat around the bush. We would and have recommended him to others

Perfect refi experience. Mark and Cullen made all of this so is easy to do. They locked in my new low rate, got the paperwork going and now I have a new lower loan. My hat is off to these guys.

Friendly people and great follow up.

Awesome experience ! Everyone did a great job. The step by step process was very smooth... Thank you again "Team" Mike & Judy Negus

The whole procedure was handled with care by Nicole and stayed in touch with me as the refinance went through the different stages of approval.

very easy to do, very easy to talk to and explained the whole documents. and very easy to get a hold of when needed a question answered. always returned my call very fast. great experience .

Fantastic service!

great experience. All my questions were answered quickly, John and Kaile were a pleasure to work with.

Mike was upfront and checked all potential options for me.

Fully met all expectations. Painless and fast process.

John is a man of his word. He made this very easy and stress free for me.

Noah and team were extremely communicative and resolved any minor issues or questions very quickly.

Good communication people!!! Nice to talk with!!!

just nice

David went above and beyond for us through out our whole refinance. He treated our loan as if it was his own and made sure every expectation was met and more. I truly would recommend David to anyone.

He was friendly, professional, polite, ready to answer my questions, and even prompt to respond to any & all concerns I had throughout the process. He really made the process as easy and positive as possible.

He went above and beyond my expectations.

Great experience

Communication!! And called me back in less than an hr😊

The time he took to explain the process and go over the paperwork with me. He was always accessible when I needed to reach him and he was very attentive and supportive.

Patricia was very informative and responded quickly to my questions. It was a pleasure working with her through the Refi process.

Amber did a great job and was very communicative. Whole process took 120 days to process, that is an opportunity for improvement.

Aaron was very easy to work with and the entire process was handled very smoothly.

When I had questions she responded back in a timely manner.

Mr Miller is friendly and knowledgeable.

What made the experience great was not only the constant communication and professionalism but the advise received from Jeff to make the transaction smoother.

Christina we very professional and great to work with. I have already referred a couple of friends to her.

Alexis was extremely helpful and the communication was outstanding.

I applied for a refinance since interest rates were low. Obtaining this loan was easy and stress free. Nicholas and Vanessa were professional, knowledgeable, and quick to answer any questions I had.

Always was able to reach you.

They always did their what they could during these trying times

I worked with Jeremy Jones who was very professional and very Eager to help. Jeremy made the transition a very pleasurable one. I will definitely recommend him to family and friends

David was very personal. Took the time to learn things about me. He walked me through step by step in reference to the process that was going to take place and estimated timeline for everything. He worked hard to get me the desired rate.

Matt was responsive to all communication immediately. He was very easy to work with - very personable and knowledgeable.

My experience working with David has been superb. David goes out of his way to make sure he communicates everything and explain what is going on throughout the process.

I was more then pleased! You guys where kind and your voices were more then pleasant! You called back to Barb an I when we called! I feel I will recommend you to all the people that are interested! I feel I am parting from a friend!

Very accommodating service! Always ready to assist you when needed. 😃

Charles provided us with excellent communication during the entire refi process.

was very easy, entire process

He responded to concerns in a timely manner.

Very informative, great attitude and overall just an pleasant experience.

Good manner

Clear and straightforward.

Shelly was very helpful, knowledgeable, and amazing to work with. We are very happy to have had the pleasure to work with her, and we will recommend her services to friends and family.

Aaron was very good to work with - he provided very rapid response time, and was helpful in resolving any questions or issues that arose. I appreciated that he stayed involved in the loan process even after it passed to the loan processor.

It was a pleasure working with Casey Corn at ICG. He is very honest and thorough in explaining things. There were no surprises throughout the process and overall the process went very smoothly.

Matt made it great. I was always informed of what was going on during the process.

She was in touch with us every step of the way. If anything changed she would call us and let us know. Patricia made the process quick and simple.

All the loan officers that were involved in refinancing my home morgage did a great job

Alex would always return emails or phone calls. He was very good at taking the time to explain details about our loan that I didn’t understand or missed. If he said he would do something he did it. Would definitely use again.

The communication. Dennis stayed on top of everything and notified us immediately when necessary. It makes the process much easier even in stressful times. Would recommend Dennis and already have to several friends. Great job. !!!

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Readily available to answer my questions.

He is honest and finds ways to make better deals for his clients

I thoroughly enjoyed working through this process with this team! I have already recommended Dan to a friend!

Fast, efficient, and accurate!

Communication

Nicole walked me step by step through the process and kept me updated to what was going on

Great to work with, very transparent and knowledgeable

Kind, knowledge and good advice

Transactions aren't over yet. Once everything is completed, with the old debt accounts closed and the new accounts verified and the new title in my hand, ask me again.

What made it was the professionalism and the patience that was shown from all that was involved . Once again I give special thanks to Jared and his colleagues....Taylorjonesjr@gmail.com

Great personal service. Treated like a member of the family. Highly recommended.

I had difficult circumstances and Jason overcame them with his team.

Kevin was friendly and professional. With all the competition, we went with ICG mostly because of Kevin, as he made the process pretty easy with his flexible communication and his expertise.

You work with me and it was greater to work with you. Thank

Very fast process

Wonderful experience !

He helped me understand the entire process and was very speedy at replying!

Very professional, arrived early, and it was done very quickly!! He was very nice and personable as well.

Ryan did a great job communicating real information and didn't get caught up in a sales pitch. I felt he had my best interest at heart. He did a great job getting this done. THANK YOU!!

Great communication, very easy to work with!

She answered all of my questions going into the loan process and was knowledgeable. If I had questions once the loan progressed, she answered promptly. Made this process easy. Great job.

Clay is the man.

Raymond took his time with me as a first time homebuyer. He explained all the steps and requirements of all phases of the process. He is very pleasant and always willing to help guide you if necessary. An overall wonderful experience.

Ryan was patient and explained to me the questions I had throughout the process. He was also very available whenever needed.

He gave me his personal contact info and texted, emailed or called whenever I needed anything. He had all the answers. The process took longer than I had hoped (refinance) but he held my hand through it, figuratively speaking.

Melanie was such a great person instructing me step-by-step through the whole process

Great service

Debra is a truly amazing professional. She did everything she could to keep our refinance process proceeding in a timely manner and was always available when we had questions or needed reassurance. Thanks you again!

Success and the interface with Mz. Sharrow was good.

Great communication, response time was excellent, refinance was done in a timely manner

Joshua made the refi smooth and painless. He was knowledgeable and kept a line of communication open. Thanks for assisting

Andrew was very responsive to any questions I had. When I called him he always returned my call quickly and he had patience with me when I struggled with the computer!

Daniel was wet professional. He answered all my emails and phi calls in a timely manner. He was very informative and helpful. I would recommend him to family or friends.

Everything was done in a very timely manner.

Very friendly, easy communication

Very good

She exhibited kindness. She was informative, and responsive.

easy to get in touch with

From the start to end, this guy is just AMAZING. His just EXCELLENT, awesome service.

Josh and his team made the loan easy and comfortable to get thru. Was terrific on constant communication. I will recommend Josh anytime.

Ryan was a pleasure to work with

Howard was a great communicator And kept us informed throughout the whole process. Very personable and professional

Mark and Kevin were great to deal with, they were so knowledgeable about any question I had and they keep me in the loop at all times. it was a great experience.

Ron was very helpful, answering all my questions and addressing all my concerns. Thanks so much!

Always kept me informed. Returned my calls. Easy to communicate with. Very easy process

Very professional and kept me informed throughout the process

The easiest refinancing I’ve ever done. Thank you Chelsea

Debra was very personable and made this process very easy.

Dan has great empathy. Really cares.

Joshua went above and beyond with his help towards my goals. I will always conduct transactions with Joshua. I will refer him to everyone I know in this area. Thank you for all your help.

Ryan was very courteous and prompt with everything, taking time to answer every question we had.

What I appreciated the most was the communication. Any questions I had , I had a response in a timely fashion.

The communication itself makes it great.

Mrs Bethany: “Hung in there” through whole process and never left us guessing or “in the dark”. If rates drop again I would like to use her excellent service again. -Merry Christmas, ICG Marcus

John was very attentive and answered all my questions promptly. I was extremely comfortable communicating with him.

Multiple loan processors wanted myltiple documents multiple times during the process causing lengthy delays. Probably goingnto want to button up that process, folks.

All through the process, I stayed well informed and up to date. Communication was near-instant from both John and the processor. And my questions and concerns were taken seriously and addressed immediately from start to finish.

Nicole kept me informed and took care of everything. She is knowledgeable of what is needed to complete loans with success. She was great!

Robert Hernandez was always available and very thorough with the information he provided.

vet owned and helping other veterans is awesome continued service Thank you as Veteran wife who contributes to service as my spouse our entire lives.

Though there is a delay in the process, Bill and Craig pulled it thru by taking care of me.

Amber is smart, kind caring, a great communicator & does what she says. If there is an issue she will do her best to explain & resolve it. She is awesome!

VA refinance. Quick & Easy. They kept me informed throughout process. Closed at my home.

Online processing let you take care of documents and signing on your own schedule.

Laura was very responsive, caring, knowledgeable and without her we wouldn’t have completed our loan. Thanks to her ability to keep me informed of the steps along the way, we were able to make changes to benefit our bottom line. Thank you Laura!

I was apprised of the process every step of the way.

All the details were adhered to and all the appointment times were kept

Excellent timely follow up, transparency, and meeting deadlines.

Chris was very knowledgeable about the subject matter and kept me informed throughout the entire process.

Was there for us whenever we needed him.

Everything couldn’t have went better.He made it a transaction that you did not have to stress over very happy with my overall experience thank you

The team was knowledgeable and professional

Great and Efficient Service. Thank you

Bethany was friendly and was always ready to answer any questions I had. The process was quick and uneventful.

Jeff did a Great job... we called him for all our questions.. he always got back to us with an answer In a timely manner

Hunter is very helpful and pleasant to work with.

Justin was professional, personable, and incredibly helpful. He made what felt like a complicated process clear and easy, and our family is in a better position to thrive because of it. Thanks Justin!

Good rate, fair lender fees.

Michael was responsive and very timely. He was very knowledgeable and very patient with us. He made the process very pleasant.

I am very pleased to have had the opportunity to work with Zachary Kofron. He was courteous, communicative and an absolute professional throughout my entire experience with him.

Both Efficient and Effective refinance process. Clear communications. And "video" matched "audio"---and that means that the entire ICG refinance process is characterized by a deep sense of "Integrity."

Quick responses. Accurate quote.

Alex (John) was very informative, answered all my frantic questions calmly and professionally, and has a very good sense of humor. It was a joy to chat with him!!

Because of the Communication communication and Communication . Awesome way to work though a situation. That Great.

Excellent service, recommended to everyone

It was great working with Dan. He was helpful and answered all questions and concerns we had. He made the process easy and tried his best to make sure we closed on time.

Whole process was good. It trook longer then I expected, however this is due to number of documents requested by lender and not Alex Mital.

Jason was very knowledgeable and very easy to talk to and ask questions, even though this was our first experience with buying a home and asked a lot of questions.

J. Dominguez made me feel comfortable. Very professional and down to earth. He is very knowledgeable and stays up to date. Thank you very much.

He is straight forward and helpful.

Good communication with Chris answered all my questions & was very patient and professional throughout the whole process thanks again.

Tyler was very friendly and professional. He stayed in constant communication with me about how my loan was proceeding. We did not run into any issues and I was very pleased with the result.

Dan helped keep the process going smoothly. Even when a few hiccups did occur, Dan was always there to get things back on track.

Quick and easy transaction

Patricia Dixon was a pleasure to work with. She is very professional and detail oriented. Her communication skills are excellent. She has a heart of gold.

Alexander was very helpful with advising us on our next steps in the loan process.

David Schweit kept me up to date on all matters concerning the Refinancing process. He was always respectful, courteous, and patient.

David has been the perfect guide for my refinancing. Very knowledgeable, highly communicative, extremely responsive, patient, friendly, and honest. I can't recommend him highly enough.

Bryan was extremely accessible and articulate in guiding us through our process.

Chris, always made you feel comfortable with the process after multiple questions.

Brian was very much on top of those documents. He told me exactly what we needed for it to run smoothly and that made it very easy. If he needed something a quick call or email and it was done. It's nice to deal with a professional.

The loan officer, Ashok, is easy to work with, calm, cool and collected. Respond promptly to my request. His help was strong throughout the process even when my file was off i his table

Debra Harris is an outstanding professional with a great personality. During the loan process, we were in contact many times, and I really appreciate that. She updated me via email regarding the process on many occasions.

Vilas was very professional, and most important great to interact with. Thank you, Vilas.

Good experience. Easy process.

The support from Ron and the whole community was phenomenal. Closing on a home loan is often cumbersome and the value of a patient and knowledgeable team to guide the process cannot be overstated.

.

The best!!!

Arnold and his team was amazing. Highly recommend!!!

Nicholas Williams maintained contact with me throughout the entire process. He answered all off my questions and addressed all of my concerns in a professional matter.

Fast & friendly

Alex was very helpful and polite, answered all my questions. It was nice working with him through my loan process. Thank you !

you guys took to long with my refi, and did inform us of a out pocket payment at the end.

Gary was knowledgeable and kept me apprised of my loan application. He was pleasant to work with.

Great communication throughout the process.

Michael had to help me get logged into the website, which was difficult for me, over the phone.

Jared kept me abreast of the progress in the loan process. He informed me of any requirements and made the overall process pleasant

It was great to have some who actually cared!!

Alexa was excellent throughout my entire refi experience. She guided me through everything & answered all of our questions thoroughly so we understood everything. I would highly recommend Alexa & her team! They are top notch!

All of my questions were answered in a prompt and timely manner.

Easy to contact

Andrey is very attentive and gets back to you promptly to ensure you get a smooth mortgage deal, something the big banks can't do.

Huge thank you for all your help!

Dan was always available. He was knowledgeable about the process and always had directions for me when I wasn’t sure what to do next.

Ed Sassano and his team were most professional and efficient. Thank you to all of your fabulous employees.

The loan process was easy and closed on time.

Kraig was very professional and patient and kept us up to date with everything. He made himself available whenever needed him.

Steve saved me money. He was upfront and honest. As good as it gets.

Great communication

Kraig was absolutely amazing and made process of getting mortgage much better and easier than expected. Grateful and appreciative customer.

Alex sounds to me like a person I would like to meet in person some day. He was very helpful and pleasant in our phone conversations.

Always on top of every issue

Great Communication and explained everything. Responded quick to any concerns i had. Thank you

Everything went smooth even though the whole industry is overwhelmed right now

None

Kevin and Ross kept me informed every step of the way!

Mr. Smith made the process seamless.

Andrey is professional and reliable loan officer. The the whole loan process went through easily and closing very quick.

Derron made refinancing super fast and easy! Saved over $100 a month thanks to him.

We got it done fairly quick

Derron was extremely knowledgeable. I used to be in the mortgage business for over 20 years and I I could tell he really knew his stuff. What he told me at the beginning of the loan process truly is what happened at the end

Easy to talk to and knowledgeable

Closing time shorter!

Excellent service! Great communication! Thank you for helping me out.

Shelly was very nice and worked well for us.

It was pretty straight forward and if i needed anything i just called

Brandon kept me informed and always communicated in a timely manner.

Fast and honest service

Tina was incredible. She helped us through the entire process. She was kind and knowledgeable and expedited everything. She explained everything and how long it would take. She is AMAZING and I would highly recommend her for anyone.

communicated extremely well and very assertive

Everything was very easy and went pretty smoothly. I'm happy with the outcome. Lindsay went the extra mile to make sure there were no problems that couldn't be resolved in a timely manner.

Edward was incredibly helpful and responsive throughout the entire process. He was a pleasure to work with. Would highly recommend.

Communication and service was excellent throughout the transaction. Loan documents were perfect and loan team was wonderful to work with throughout the refi process. Thank you!!!

Notifications were timely and through.

it was easy working with Paul and own it home loans recommend them to anyone that would ask about a mortgage company.

Very pleasant and knowledgeable

Justin is Great.

Hunter stayed in constant contact through text messaging and made this process very easy for me

Any question I had was answered right away and if there was anything I did not understand, Ryan explained it completely until I understood it well. He would keep me posted on what was needed and what was the next steps and what to expect.

David always answered all our questions and helped us to get thru all the forms that had to be signed.

Daniel was very thorough and what I most appreciated from this experience is his integrity.

Was able to get the rate that I was promised from the beginning not as fast as I wanted to close but we got it done thank you

Excellent service from start to finish. Thank you again!

Everything went smooth and easy thanks to Stacy Valentino.

Stacy, was very receptive to my questions and often had to take actions on issues out of her hands. Without her help I don’t believe my loan would have closed.

Prince was always available and kept me posted.

Very friendly and efficient.

Nothing particularly made it great other than it was easier than the original loan to get all of the paperwork gathered up and done

Dustin was timely, accurate, professional and came off genuine. Would definitely recommend my personal friends and others to him.

Hunter was available and he would answer my questions within a 24 hour period.

Aaron was great! He answered questions promptly (sometimes late in the night), worked quickly, and was professional. He worked with my family's interests in mind.

Zach was overly helpful, very responsive, friendly and got the job done quickly!

Thank you John for being both incredibly responsive and patient throughout the process. We appreciate everything you did.

Hunter knows the answers to a lot of stuff. He's a smart dude.

Thank you for all of your help to get us a great Rate! Merry Christmas and a Happy New Year! I know now that I have one of lowest interest rate! Again Thank you!

Thoroughness and professionalism unsurpassed!!

Respond my concern or question quickly

Joshua was an absolute pleasure to work with.

Alexander reached out immediately after I had made my loan inquiry. I didn't jump right in as I was still working with my current lender. When I realized I could get a better rate, I reached back out to Alexander and he was very accommodating.

Devin and her team were great, the communication was always there! If I had any questions Devin was only a text away! I’m very glad she was my loan officer!

i have a great experience with devin she help me a lot ,always available any time i call her even sunday and holidays.

Fast and friendly! He knew the answers to 99.9 % of my questions and was very quick to reply with the answers that he didn't know

🙂

Dustin made this whole process easy, even during COVID restrictions. Thank you Dustin!!!

Great support and communication well done excellent team

It was a pleasure working with Princeton on the loan process. He was very knowledgeable and explained everything thoroughly.

Alex was great. Low pressure, high responsiveness, made the entire process a relatively painless experience.

Speeding the loan process.

We had an overall great experience with you all! We are very pleased with all of your hard work! thank you! I would absolutely recommend this company for your financial needs.

Friendly and quick service!

Dennis was great throughout the entire refinance process. He was very approachable and helpful throughout.

Thank you for your help.

Jay was excellent in the service he provided! All the time available for any questions and always have a response or an idea!

Honest great service would highly recommend

Jason's Professionalism is second to none. Much appreciated. Thank you

Casey walked us through every step of the process. He responded to anything we asked of him. We felt like we had a friend in Casey. We thank him for all that he did to help make our experience a success.

Excellent service and attention.

This was the best refinance experience ever. Will definitely come back to Jason and his team.

Every time we exchanged an email, Ron went the extra step of following up with a phone call. He was very patient with me, and was very good at being clear, even when saying no to things.

Aaron was Great! My wife and i did not enjoy the remote on-line experience. old school... Covid... E-signature... Portal was not not user friendly on phone app.

Bethany was so thorough and walked me through the whole refi process. She was terrific!!

Kevin made a complex process simple for us. He was available every step of the way and advised me on the best decisions for my refinance.

Sylvia was very enthusiastic and extremely helpful. She was always very quick with responses and guidancd through the whole process. 10/10 would recommend!

The whole process was smooth and painless. Great experience.

Lindsay was very helpful and worked with me to get the best rate I could. She answered all my questions in a timely manner and had excellent communication.

Richard was communicative and responsive

Easy.

Owen is always there and the process was fairly quick and easy

Clay was great— smart, attentive, and patient.

Processes went very smooth, he provided detailed information for the loan. He was friendly, professional and I had no problems getting in touch with him about any questions I had, will recommend to my friends

excellent

Fast and easy process.

Alexa is the most customer service oriented loan officer. She was always available to answer questions and made sure I felt comfortable. By far the best leader I have ever worked with.

Very knowledgeable Looks for best transactions fir his client

Great job dealing with Dan. Very smooth transition!

Because he and his team was very helpful in helping me to get started on what I needed to do

Thanks for your professionalism

Megan was very attentive via text, email and phone. She usually provided notice before it showed up in my online account. She was always pleasant and answered even the silliest questions.

Mike is incredibly responsive and knowledgeable. He also is the epitome of southern charm. If you’re looking for an easy way to get a mortgage and for someone who will take care of you, Mike is the guy.

Devin is very professional and she knows the product well.

Joshua was a pleasure to work with!

Great feeling of sincerity and direct support from Every one of the staff. Merry Xmas.

Mr. Michael Viores, he was with us every step of the way. Anything we didn't know he explained it to us so we could understand.

Aaron showed he cared about the customer.

She made the process very understanding and went above all to help me. I will use her for future contract’s with her company.

Villas & Jon were both very responsive to any calls, emails. My questions were always answered quickly. Villas was available during learning your web-based platform for data collection. All in all, I'm very happy & consider Villas' job well done!

Kristina was absolutely wonderful,she kept me informed every step of the way,and was always available to answer any questions I had,I highly recommend her to anyone in need of refinancing.

Jason was super easy to work with. Always answered my questions even when asked on the weekend! I never had to put in much effort at all, he took care of everything! Would recommend him for sure!

Dustin was great to work with always there when I had a question quick to respond . I have already referred him to one of my friends .

communication was excellent. The process went very smooth and was easy.

I have never had such great service with anyone before. Kyle went above and beyond to make sure I was updated on the entire process from beginning to end. He made the whole process very easy. A big thanks to him!!

Great experience with the overall process. Quick, easy, and very supportive

Dustin was informative and extremely easy to work with.

Dan was patient, informative, and helpful. A pleasure to work with.

Super friendly, helpful.. Great communicator..

Great communication

Brandon was great. We had a bit of a hiccup at first but Brandon and ICG remedied the situation quickly.

we had a great experience. it was fast and we were kept informed all the way. great job.

The patience that Kraig has is amazing. He wanted to see us get this home and did!

Gary made me aware of what was going on and what extra paperwork was needed to facilitate a smooth refinance experience.

Kraig kept us updated on the process every step of the way and made our first home purchase a great experience.

Communication Politeness Follow up Informative

yes,

Drew was professional, knowledgeable in the lending process and VA specifications, and just overall a pleasure to work with. I would highly recommend he and his team!

Casey was always on top of any issue that arose and made sure to communicate with me promptly.

The teamwork is superb , special mention of Nancy Li in the process They are very thorough given the fact that we are in the midst of pandemics Thank you for your dedication

She was very helpful and even cam to my house.

Daniel was very thorough, professional, and helpful when we had questions/issues.

I liked that we were walked through and got an explanation of each step. All questions were answered and all returned calls and emails were prompt. No complaints.

I get refi offers every day in the mail. The $100 gift card is what got my attention. Rick made everything pretty easy and closing in my home was great...

The whole ICG process was smooth. Downloading documents to their website worked well. Alex was helpful, professional, informative, and responsive to our needs. Would definitely recommend him.

Jordan was responsive and answered questions promptly

Good communication

Edward provide information in a timely manner. Clear communication.

Bryan provide clear communication and information in a timely manner. Bryan was very proactive and willing to help.

Great to work with excellent communication

This is my second refinance with Ron Easton, and I would highly recommend him. Ron is pleasant, courteous, and definitely knowledgeable.

Stacy was very good at keeping us informed. She answered every question we had during the process. We had no concerns at all, Stacy made the entire experience easy for us.

Daniel was very easy to work with and extremely responsive. He took the time to go over everything and explain everything every step of the way.

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I know he was busy and he confidently Established a trust relationship at the beginning.

Chris did a tremendous job of taking me through all the steps and making sure everything went smoothly.

Brendan even answered when he was at home

Very punctual responses. Thank you!

Casey was awesome. Got us a lower rate than anticipated.

The entire process went very smoothly, and also, appraisal was waved, definitely recommend it.

Personal contact and the ability and willingness to assist with any questions.