Get the Home
you Deserve

Very responsive, on the ball and very knowledgeable!

Amber-lynn helped me understand everything I needed to know and ease my stress about the process. Her knowledge was very obvious and I’d recommend her to anyone.

Josh is very knowledgeable. He was able to answer every question that I had and took time to explain it to me. He was always available. I will definitely be doing business with him again in the future!

They frequently asked for more input after telling me that they had everything they needed. Made me feel they didn’t know what they were doing. Came real close to canceling.

Amber-lynn was knowledgeable, understanding, and kind. I would recommend her to work with any of my family and friends.

She understood my all questions, how to answer them to the fullest extent and then some. Very knowledgeable and personable. Need more like her in the business.

Thanks Anna and Eva, you two were great!

Lauren was very responsive and followed up regularly to ensure things were going smoothly. She also took the time to answer all of my questions throughout the process.

The everyday communication and reassurance all was going to be fine. Peter was great to work with. Always had a sense of calmness to him.

The communication, professionalism and knowledge were the key to making it a great experience. I will definitely do business again and highly recommend others to as well.

Easy to understand. Patient.

Eric is top notch and has always been great! There's a reason I always call him back. Norma was extremely helpful also.

The documents requested was absurd. We have had many loans and never have we had to go through what we did with ICG. Some things requested were redundant.

Thank you for your excellent attention

Everyone went over and beyond to make my experience a great one

Matt made the experience of refinancing easy and less stressful for me and my wife.. He answers all questions in detail, very knowledgeable, always has a positive attitude, stays in contact and makes sure that your updated on everything,

Daniel ALWAYS answered my texts and emails. You don't know how important that is, when you're a customer like me, unsure of how things are going.

Alice was able to answer all my questions in short periods of time. Very professional and helpful.

How understanding and knowledgeable she was really made my day.

My loan officer was great He was kind and never in a hurry. Explained everything.?His name was Alexander Furtado

Danielle was so patient and pleasant. Above all was her honesty. She was great!!!

This service was was great , I admire the way everything was handled and communicated through this process.

He keep you informed with the process, returned phone calls. Filled up on all emails.

I believe he has a much experience to pass the any loan. He has a great person .

We didn't even want to refinance but after speaking with Josh he gave us the info that made refinancing and consolidating our bills a no brainer. Was a pleasure to work with him. Thanks Josh

Sara…sara made it great. She rocks

He was honest through out process. Kept me informed on everything and anwsered my questions.

My experience was made great with ICG because my loan officer knowledge and urgency. Christopher Chang made me feel like a priority. His knowledge of working with me to get the best deal in order for me to accomplish my long term as well.

Amber was so sweet and friendly. She answered all of my questions and was so helpful with everything. Thank you.

Brandon had great communication with us throughout the entire process. He will do whatever he can to help you get the most out of your refinance.

Everyone was very helpful and professional. Anytime I had a question the answer was quick and detailed. A very positive experience.

Kevin S. is a true professional. He can be relied upon to put the client first and to come up with the best solution tailored to each borrower's needs.

Bryan makes it as easy as possible to get your loan done for you. Makes himself available anytime. I’m a repeat customer and will recommend him to anyone looking for a mortgage.

responsiveness was immediate, and made the process very simple

Sara was easy to speak with and was always there if I had questions. If she didn't have an answer for me, she went above and beyond to make sure I got the answer. A joy to work with

Fast and effective communication. Doing what they promise and on time. Very knowledgeable about the process.

Devin was very clear about the information she provided and she had alot of patience. Very much appreciated.

It was a very easy process

Danielle made the process easy and accommodated all my needs.

It was a smooth process and Rebecca was always only a call away.

Was treated like family. Happy to say I’ve gained a new friend. ❤️

The communication and explanation of how the process works was done very well

The speed of the transaction and the expert advise on credit score improvements

Very good customer service, whenever I called he was always very polite and informative. If I ever needed anything he had it covered!

Excellent customer support with continuous communication throughout the process at all levels. In addition, working hard to ensure I had the lowest interest rate, even below what was originally quoted. Very good team, and will recommend them.

Her communication was consistent kind and professional. She was very resourceful and positive even when i thought it wouldn't work, she had a plan and got the process through.

You made it a very easy experience!

A few weeks miscommunications and holidays season off time

The communication that we received during all of this.

Everyone was very helpfully and did whatever they could to make it happen!

Excellent communication from the very first day, even through the holiday season. Thank you Jesse and team for all your assistance.

Michael Lociero was always aware of the issues and what needed to be done. He kept me up to date over the entire process. Took time to explain what is being done and why. Very good communicator and would definitely recommend to friends. Steven Eng

Nick was extremely response and made himself available regardless of the day and time.

You are very understanding and polite work very good with with clients and I will tell my friends and family about you all

An upfront and clear explanation of all options was extremely appreciated, as well as the quick response time from every team member involved.

Mathews availability and counsel keen supplements to the standard processing.

Michael was quick to respond and patient with my questions.

Jesse went above and beyond to get the job done. Even having numerous obstacles to get to closing he worked on my behalf to fix them in a timely matter.

Mr. Phillips was very professional and hard working. He explained things well and his overall communication was great. It allowed us to get to closing very quickly and proficiently.

Zach was very professional throughout the entire process. He was very knowledgeably about the refinance process. He was also excellent when it came to following up and keeping me informed on the things that were happening.

Claudia did a great job in helping me get a lower rat, and both my loans under one loan. Thank you

Kowldgde about everything.

Everything

Dustin was awesome to work with. He was always available and kept thinks moving as quickly as possible. Answer all my questions and made sure I comfortable with all decisions made. Great job Dustin!

My husband took care of this

Kyle was very informative. Stayed in contact. He was easy to deal with. Answered all of my questions immediately.

My family and I are so happy for your home, thanks again, we are very satisfied

Helpful and friendly. Returned calls and answered questions promptly.

I was apprised at all times of my status

Drew and Cathy made the process super-easy! If not the holiday, my loan would've have closed in very little time. Thanks again to both of them!

loan processing took many months, lost our rate lock during the process

They were very attentive and on top of all the paperwork. Also very understanding and able to work around my busy schedule. They find ways to get it done right!

He was happy to help and made himself available to answer questions.

Great Process

Everything went as planned and was a perfect refinance. Jeffery is Great to work with!!

Quick response, great communication

Julio Cruz was a great person to work with and was very knowledgeable. He was with us every step of the way and I would recommend his services to anyone. Thank you Again Julio for a job well done🙏❤️🏡

Communication

Was very easy and painless and no stress

Professional with great service. I highly recommend to my friends and family.

Patient answered all my questions and was readily available. Friendly but very professional.

Communication was very sloppy towards the end and the entire process took way too long.

David was thorough, has great communication, and had a lot of patience. Would highly recommend to family and friends.

Super kind and transparent! Took time to explain everything to us and answer all our questions. Thanks again!

The team was very helpful and informative with the entire process. Danielle made me feel confident and comfortable especially when I started to feel overwhelmed with the application process.. I would definitely recommend her and her team to anyone.

Loan processing kept changing.

Erica, always made sure I was aware of what was going on and where we were in the process of getting the refinance complete.

Quick responsiveness and follow up.

Erik did a very professional job. As always, friendly service with great communication.

The whole experience was overall great. From communicating to fixing problems. We are glad that we had a chance to work with her.

MIT was wonderful

Lauren very attentive and always answered all my questions she replied to all my calls and texts,I highly recommend her

Initial details on refinancing was not completed to my satisfaction.

Excellent communicator and would take the time to make certain I fully understood. Appreciated the availability in his schedule. Thank you Byron!

Vincent was very responsive and answered all our questions when we were confused. We appreciate him!

Very communicative

Lew's constant support.

Every issue i had was resolved quickly and hassle free!!!

She worked around my schedule when it came to communications. Also, she was very understanding of our needs and explained everything clearly.

Dustin spent a lot of time working to get my loan approved. It was a process but it all worked out in the end.

Ms. Ren is very knowledgeable, professional and kind. She is available to you for any questions and concerns. Ms. Ren made my first time home buying process wonderful and easy. I would highly recommend working Ms. Ren.

Easy, quick and fast response as needed

Easy to dialogue with me by text, email, and phone.

Danielle was wonderful to work with. You can see if she truly cares about her clients. I would absolutely recommend all of my friends to use her.

Lauren was very proactive, responsive, knowledgeable, and pleasant to work with. She made the entire process as easy as it could have been! I will very highly recommend her to friends and family.

Responding on a timely manner.

Just keeping us informed and all his help with this

They are professional

Nick was always available, follows up and did what ever he could to make sure we received our Mortgage.

Daniel and Vickie we very helpful at getting things done.

Every one at ICG did what they said they'd do when they said they'd do it. This is a simple concept but is very lacking in today's world.

Eli was very professional. If he didn't know the answer to any questions I had, he would find the answer and let me know. He communicated very well on all matters concerning my loan. I would highly recommend him to anyone trying to get a mortgage loan.

Erik was very personal and took great care of us! He made a normally hectic task a breeze. Thank you Erik!

I think the communication had alot to do with this. But he did come back and tried to make sure it did not fall apart. He stuck to his words and got it done.

His knowledge was spot on and made it so easy for myself and wife to understand the process!

Everyone was very kind and professional. Deal was executed seemlessly.

Kevin and team made our refinance process seamless. Excellent communication and an overall great experience. Well done!

Always very communicative and explained everything to us each step of the way.

Lewis was highly communicative and a creative problem solver.

Nicole was very informative throughout the whole process

He replied to emails in a timely manner.

Responded quickly to inquiries got the loan done despite hiccups, great experience 👍

The "PR" and patience

Communication was smooth and all information was clearly stated.

Kara walked us through the process step by step and stayed in communication with us along the way.

Additionally, Ryan Pham responded to all of my questions and helped me with the items I had to upload. When I contacted him he responded in a timely manner. It is obvious that he knew how to help and what to say. Very patient with me.

great attitude. matt is a person who cares for others

Was a very fast, easy, and pleasant experience

Justin was very helpful and was very quick to respond to questions we had.

Jim has excellent knowledge of what he does and it shows in his communication and detail of what needs to be done.

Zachary was on top of every step of the process. He communicated each step and helped me understand what decisions I was making. He made the process very easy and painless!

Austin was great to work with, he made the process much easier.

The whole process went flawlessly. Constant feedback regarding was was required from me as well as status updates along the way. All enquiries i had were addressed promptly and clearly. Highly recommend Matthew.

Everything was clear and the team answered any questions we had.

Elijah was very helpful creating a smooth transaction and experience from start to finish!

He was always reachable and explained everything, process was very quick and painless compared to other loans I have gone through.

Nick spent the time to make sure the process was smooth and that I didn't miss any steps. He was patient and responsive!

I was promised a 100 gift card. The card, still to this day had not been fullfilled ! Jesse did a great job! But the 100 Gift card so far looks like a scam

Thank you so much for the guidance, speed, and communication throughout the whole process. Zachary made everything very easy and was very attentive and checked in regularly throughout the process.

Thank you so much for helping me with home has been done.

Great communication with Nick Very helpful and always there to answer any concerns.

He was extremely flexible

Thaer listened to me and tried to get me refinancing that met my needs. He also was patient walking me through some of the documents. Good experience. Great follow through.

Very proactive and responsive.

I really appreciate all the information Daniel was able to give me. He was thorough with answer any questions I have.

This whole process was great Ryan responded when I had questions of anyone else to that help through they process I would always get a quick response! I had a great overall experience!

John and team communicated well, stayed accessible, and got the job done!

Great communication. The lender worked with me throughout the loan process. The process was clear and seamless. Always there to answer any questions.

Everybody involved were always communicating with me, and Thaer was always in contact with me. He has keeped me highly informed and was always super helpful. Thank You

Everyone was so helpful with any questions I had…

The process was non stressful.

Communication with chris

Application was submitted last spring. April 2021...funded January 2022. Closing last summer would have made it much better. Jeremy Wilson and Mieko Cleveland were outstanding!

Howard was compassionate and professional even when there were some problems that happened in the process

Drew did a great job communicating with me, even though I had a few curve balls and bad experiences with the rest of the company, Drew was always able to communicate and help resolve issues.

Very prompt professional

We had very pleasant experience working with Joseph and staff. They are very dedicated, and recommend them to everyone.

Thank you for making our cash out refi so easy, simple and smooth!!! Great communication throughout the entire process!

He was very helpful

All went good

Staff was knowledgeable and helpful through the process.

Attention to detail and great customer service

He maintained regular communication and answered.all the questions i had throughout the process. He was transparent and always looked for my best interest.

Underwriters wanted us to re-sign all of the documents not just as Trustee but Trustee of the ***** Family Trust under Trust Instrument dated xx/xx/xxxx

Erica worked hard to win my business, really supported me and communication was great.

Communication was excellent. Overall great.

I was able to have all my questions answered in a timely manner, the overall process was a very good experience.

Danielle is just great! From the very beginning, she inspired us with trust and she demonstrated to be very knowledgeable. She knew our schedule was a bit crazy yet she was available every single time we needed her!

The whole process was very easy, and they done a great job

The communication was great and always called me back and if he could he would send and email letting me know when we would be returning my call.

So very kind, knowledgeable, and professional!! Just a wonderful person to work with!!!!

So efficient, friendly and a pleasure to have worked with. Best experience ever!

Great Job and Thanks,

Travis was wonderful to work with he mad with process as smooth as can be and wa s always accommodating to my schedule and availability. I would definitely refund him to every one and any one

He was up front

Very on point.

They communicated with me well and answered all my questions and did everything at a timely manner i will be referring you to my friends

Jovita Carrillo

Everything went smooth

Thank you for your help

Dalen is super responsive and explains everything. Thanks for reaching out to us to let us know we could lower our rates again - we didn’t think that would be possible.

Great Experience!

Thank you for making this dream come true , its been a pleasure working with you

Blake answered my questions and followed up with me in a timely manor. The process took longer than I expected but I was informed on why and what was needed to close. Overall a great experience.

Shelly was spectacular & she made the process possible!

Erica made me feel like a friend not a customer. She made sure all my questions were answered and that I understood each step.

Evan took the time out to always answer my questions. He kept me in the loop about my loan & was always very helpful. Will recommend him to friends! Thank you

Great communication from the entire team. When things came up, they were fast and furious to respond and get things settled. Just a nice touch...

Chuck Vaughn did a great job staying in constant communication to process the loan as quickly and as easily as possible.

David was on top of our loan and provided good communication with every step

It was a huge financial deal for our family and it couldn’t have possibly been easier.

Communicate better and faster. Most communication was at the end of the week on Friday so I couldn’t do the to do list.

Jay's customer service support

John went above and beyond my expectations. Communication, honesty and great of what he does. HIGHLY recommend his services.

Matt was very knowledgable and always had an answer for any question I threw his way.

My loan signing kept getting pushed out. The underwriters kept asking for more and more information instead of asking for everything all at once. It was very frustrating. Ricky did a great job explaining things so I could have better patience.

Very Prompt and was able to make a complex process of document review, submission, and approvals easy remotely. Seamless process!!

Great communication in helping me understand the process.

He was so very kind and talked to me as if he’s known me for years. He very easy to talk with. As well as doing a great job explaining things to me whenever I had questions.

The constant communication.

He was very helpful and was concern of our needs and goals to achieve. Thank you so much

There was a lot of wait time with not communication. I had to reach out to see what was going on. And since time drug on we had to get payoffs several times that also extended the time it took to close.

Working with Stacy was great. But before working with her, I worked with other team members and the loan processed dragged on for serveral months to the point I lost my rate lock. Very disappointing.

Great service

Very thorough and efficient

Nice experience. Got things done quickly.

John kept me well informed and helped me with my forms. I appreciate his support.

Rebecca was professional, a great listener, and quick to respond to any questions we had. She made this process so easy that it was hard to believe we were refinancing. Wonderful experience!!

Thaer was very thorough & professional & always available & easy to reach when I had a question

All the questions in this survey were answered with with a positive response. Refer to survey.

Communication and quickness

David is a straight shooter and he went above and beyond to save me money even when he received no benefit to do so.

What made it great was the commitment patient , advise and them being very prompt. Thank you all.

The communication was on point. Rick was very knowledgeable and friendly.

John is friendly and professional. He is extremely knowledgeable and willing to go the extra mile to assist customers in achieving their goals. I wholeheartedly recommend John without reservation.

Thank to Michelle and Janay my experience was easy. Great job ladies 👏🏾👏🏾

Friendly service.

He was available to answer all our questions and concerns no matter the time or day.

The personal attention and Alex Berger. Met as a stranger now I have a friend.

communication

Every thing went thru without complications and went very well.

Prompt reply and excel services with details explainations

Thaer was very helpful during our refinance. Would recommend him to anyone. He was very good at explaining the process and answering any questions we had along the way.

a workable process.

He was very accessible, responsive, and thorough.

Above and beyond! Thank you for being so wonderful during the entire loan process! It has been a pleasure to work with you! You rock!!!

This process took a lot longer than expected. I've incurred some late fees this month due to a delayed closing. Was not aware that after closing I still had to wait additional days that receive checks via standard mail.

He was very knowledgeable. He responded quickly to questions. He was always professional and pleasant to work with. Great asset to your company!

Excellent communication!

Very informative and patient

It was a real pleasure to work with Christopher. He was persistent and kind throughout the whole process.

Thaer was always checking in throughout the process !

Shes the best in the business. She made us feel super comfortable and shows results. Her team is always available to help at anytime. I would highly recommend.

Thaer really helped us get what we wanted to achieve. We were very happy with what he was able to do for us.

The one bug thing for me is that Bethany Peckham was always there to answer any question I had no matter what time or day it was.

Everything

Jay always was there for me and answered all my questions!

Process was fairly smooth. The process was a little more involved and cumbersome than I expected it to be, but Krikor did answer my questions when I had them.

His pleasant approach and patience made it great

Jendy helped with the process and talked us through all the steps. He is very knowledgeable and a pleasure to work with.

Comunication is key

When there were hick-ups they were addressed promptly.

Great team to work with

He was reachable and explained everything to my understanding

Dustin was quick reply and answered my questions

He was very friendly and knowledgeable

Team available , friendly, willing to “talk you through the process”

Documents were asked for multiple times. There were moments when I couldn’t get in touch with the processor and had to reach out to Stacy. Took longer to close than expected. But overall it was a good experience.

Great Communication, easy step by step process, professional staff.

Kaile and Joshua were on top of the required information and processed the loan docs within the discussed time frame.

communication

Easy smooth process

Brian and team processed my refinance quickly and answered all of my questions promptly. The interest rate I received was good too. No complaints from me this holiday season.

She kept me informed about the status of the refinancing.

The closing fee were much more than what discussed, we almost stopped the loan because of that fact.

Friendless

Arnold and Tiffany were wonderful. Answered any questions and assisted with the full process. They were amazing and made our experience wonderful.

Consistent follow-up

The quick response to communication & the honesty & ease of the whole process

Thank you!

100% recommend very helpful.

Very professional & knowledgeable

Always patient and heip

Very persistent and excellent at keeping my busy mind at task! Communication has been amazing, would highly recommend him to any of my friends and family!

Prompt service and answers to questions. Went very smoothly

Matt would answer any questions and handled everything in a very professional manner

Nick is a awesome person. Have a blessed Holiday Season / Happy New Year 2022😇.

Great communication

Jonh is very pleasant and completed anything needed.

Robert was above and beyond helpful through the whole process.

Brandt demonstrated creativity, transparency and professionalism in my refinance loan process.

The best thing about this process of how accessible Josh was to answer any question or clarify any concern. He was always one phone call away for any need that came up.

The loan officer and everyone else went above and beyond to help us and answer any questions or concerns that we may have had.

Brandt surpassed our expectations on communication, service and follow through. He did an excellent job of guiding us through the process was incredibly personable and helpful

We were always entertained every time we had questions.

Easy to communicate with and get in contact with.

Was easy to talk to and always followed up.

They did what they said they would do. The team worked hard for me and came through!!! Very pleased with the team!! Rick

Original loan estimate had a large gap in cost difference from final.

She is very attentive and answers all questions!

Alonzo and Rhianna were absolutely amazing. Professional, kind, and fast to respond.

Dan was very polite and he took the time to get the best possible solution for our refinancing. I would 100% recommend him to anyone who needs help with a refi or whatever else he is able to do.

John is always attentive and eager to help me get to a satisfactory place in my decision making process. John comes across as a people person, sincere in his advice. I really appreciate John’s help. Thank you.

Mike helped me through the whole process and made sure if I needed anything, I could reach out to him.

The team work was phenomenal. James Woltmann always available and very patient with every questions that I had. The best team ever.

Customer service experience was outstanding professional .

Being treated with respect and taking time to talk to you

Professional service

John was helpful with explaining the finance part of the mortgage application

Always had answers when I had questions

Jason is very caring and does what it takes to get things done

Timely and thorough communication. Clear instructions. Excellent availability.

Great communication

Nick killed it.

All three people I worked with, Steve Schwartz, Anh h0 and Jeffrey Lontajo were very responsive, easy to reach and helpful.

The help I received

I could not have asked for anything more from Justin. He was always available, always helpful, had great advice, and was fun to work with. I’ve recommended him to all of my friends, family, and coworkers!

Communication and getting the jon done. Excellent!!

Excellent communication! Easy to get a hold of and replies back in a timely manner.

A little better information and accurate information about payments. But overall a good job.

Yes! Catlin

Great communication and timely updates. Fast and easy closing and convenient

Friendly, informative just terrific!!!

Couldn’t be more thankful to have done this whole process with you. Your professionalism is outstanding, this whole process was done with a lot of dedication, thank you for your guidance, support and dedication. Keep it going!.

Shelly is always so easy to work with and easy to get in touch when needed. 10 out of 10. Highly recommend!

Appreciate that Shelly helped and responded quickly. She stayed on top of our refi process to ensure it got completed in the time frame expected. Very helpful in answering our questions.

MATTHEW IS VERY PERSONAL AND GOOD AT HIS JOB. I FEEL LIKE I HAVE KNOWN HIM MY WHOLE LIFE. HE IS VERY KIND AND CONSIDERATE AND WAS VERY THOROUGH WITH ANSWERING ALL MY QUESTIONS

Alex replied to any question within probably 15 minutes. He did what he said he was going to do. He was always friendly and patient. He is an asset to your company.

The communication

Excellent customer service and very knowledgeable Constant communication that was very clear to understanding and follow through Thank you Zachary for all your help!!! Min

Friendly and for the most part, no unexpected events...

it was not easy but we got a good rate

Matthew explained everything about the situation and everyone followed up with me. It was a great pleasure working with them. Thank you everyone. Happy holidays to all

Dan and Kami were easy to work with and this was the lowest rate quoted.

Probably not the fault of the company, but the process took a long time.

Nick was always on point with everything and very easy to talk to.

Sean was an exceptional professional, he answered all my questions promptly and took any of my concerns out of this process

Helped us remove 5 years off current mortgage

Stuck to his word.

While the time it takes for a refinance is lengthy, the communication and status was great.

Will and Jen were wonderful to work with because they kept me informed every step of the way.

Provided accurate information that was best fitting for my circumstances.

Everyone was friendly, helpful, and walked us through the process.

Ms. Kirk was friendly, well-Informed and extremely helpful as she processed this refinance. She worked hard to get the best interest rate and always replied to my many questions in a very speedy manner. She was a pleasure to work with.

The constant communication throughout the loan process.

The whole thing was so bc quick and easy! If I had a question, it was answered very quickly! I would highly recommend!

I have used Jason services guide a few times and of course he's professional, knowledgeable and I trust him very much and my wife and I happy with him

Always on top of the loan and always quick to respond to my questions.

The ease in which I got everything to you - the immediate responses

Good communication and follow ups

Nathan was very helpful and was easy to contact, at any time, for any questions I had. He was knowledgeable and was able to help get me around the few hurdles we came across throughout the process.

You are straight forward in giving answers to our questions. Thanks

Although the process took much longer than expected, Thaer was consistent in reaching out to ensure I was informed throughout the process. He and his team was flexible in accommodating some last minute changes, which was most helpful.

Jimmy treated me like family. He kept me updated on any changes during the process. Great client services

Thank you!

You made everything very easy for us and kept us up to date about everything and what the timeline was.

Shelly was always available to answer all of our questions. She made the process so much easier and is super friendly. She is amazing to work with!

Brian you’re amazing I was afraid to refinance my home but you eased my heart Thanks for making this process easy and saving me money!!

Jason was amazing! He was SUPER communicative and kept me up to date on every step through the process! Definitely can not wait to work with him again!

Good communication

Fairly easy process, explained clearly and worked to make sure we were satisfied with end result

Devin went above and beyond to make sure my family and I were taken care of. She is an excellent communicator, very transparent, and I can always trust she will handle my mortgage re-financing needs with care.

Very easy to get in touch with. Kept me informed throughout the whole process.

This was my first time going through the refinancing process. Michael's clear and prompt communication made it a breeze.

She was easy to work with

I had many questions regarding the different types of loans and what would be the best for me to do with the type mortgage. He listened to me and clearly answered my questions. He is the reason I did the refi.

Zachary was very pleasant to talk to by phone about my interest in a refi. He was patient in answering my questions and thoroughly covered all the aspects of the application so I understood how the lender approaches it.

David made a process I was dreading a easy process and I appreciate all his help.

David and his team communicated very well during the loan process.

I have been impressed with Matt’s expertise and professionalism, he also kept in touch with me and answered my phone calls. Thank you Matt.

Kept me informed and made corrections as soon as they were identified. Smooth process

Very patient ,too good .

She answers all our questions and explained everything in a timely matter. She made it less stressful and such an easy process from the beginning until the end.

David is a great loan advisor it’s my second experience with DAVID and I’m planning on to do more with him and I’m going to refer him to my friends and family thank you so much DAVID you’re the best

Derron answered all my questions and was always quick to respond.

Overall quality of service. Communication was superior. Walked me through the process without flaw. Totally satisfied.

The staff was there evertime we needed advice or explanation.

Kara Read know what she doing when it’s about loan .

Compassion and the effort .

Excellent service!!!

The overall experience was great because there was a great deal of communication and I really appreciated that.

Great person to work with accountability and responsibility.

the people

Constant communication on important issues and excellent follow up when needed made for an easy and painless experience refinancing

Michael was great to work with.

Chris Trueman! Thanks for everything -

I was not happy overall with our business with this loan group.

It was a pleasure and great experience be work with you thanks

Fast and easy response from the whole team, I was constantly updated with the process and everyone was able to answer all of my questions

The communication and attention to detail.

Matt was always available and willing to help me when I needed assistance

Lowering my monthly payment, paying off debt, and putting money in my pocket

Excellent communication and availability

David was highly knowledgeable and was able to answer any questions we had throughout the process. We would highly recommend David to anyone looking to refinance their home!

Michelle was extremely supportive, clearly answered all of my questions and concerns. She was very patient, courteous, and kind. Michelle put me at ease from the beginning. Working with her was a great experience!!

Extremely attentive.

What made it great was that we had good communication and took the time to work with me. Made me feel trusted throughout the whole process. I was satisfied and pleased.

If Daniel would have had better support from the other people in closing the loan mainly the under writers. They kept asking for more and more, of documents, after they said they had everything.

Nicholas was always courteous. He answered texts, emails, etc. promptly and explained the process clearly and thoroughly. Many thanks, Nicholas!

Great communication, very helpful along the entire process

Chris was very personable and helpful.

Because it took much longer than standard time for a refinance transaction. At times it felt like I had been placed on the "back burner."

His communication and help through out the process was amazing and he was on too of it when others dropped the ball

Everything

Sara is very professional at what she does!!

Thanks to Nunzio the process was pleasantly smooth and effortless. Thanks so much.

fast turnaround

Krikor did everything he could to help with my refinance. He was great at communicating via email or mobile. He answered all my questions and was clear as to what steps still needed to be done. I felt cared for with Krikor. He gets the job done!

Great communication made the process easier than I expected.

The time it took to close.

He was patient and kind and didn't try to hide things. Honest.

David is amazing. He keeps my informed and makes sure I understand all that is happening. I trust David to handle all of my refinance needs.

Great communicator answers problems in a timely manner

Thanks for a great experience. Will definitely come back to you in the future. Will also recommend people to you.

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Get better partners in Georgia

Everything worked out good

Good customer service

Luke was so helpful and easy to work with. I’d recommend him to anyone!

He helped me navigate the online forms and answered all questions well.

Daniel went above and beyond to help us through the loan process. Daniel always made time to help us with our questions and was super quick to reply.

All personal I interacted with at Fellowship Home Loans are very professional and knowledgeable. Thank you for a great refi from start to finish!

It was a long process, but it was worth it because everything ended very well, thanks

How down to earth and caring Brandt was. We really appreciate all the time he took to walk us thru everything. Thank you Brandt and congrats on the new arrival to your home. Sincerely, Vicki Bethel

Everything from start to finish

Took way too long overall to finally closed loan had to keep going ack to Sara to get things moving, especially for the subordination which was left in limbo for a long time by the first loan processor.

I tried other loan companies but could not agree on home value. The appraiser sent by David was knowledgeable of the neighborhood and what houses are selling for in this area.

It was a very easy process

I had any questions answered and everything went well overall.

Response time was excellent despite time differences and my work schedule. He found time to communicate and addressed my concerns. Great job .

Prompt and very nice

Excelent communication always answered my questions very promptly

Rick was very helpful when ever We had questions on the process.

Good customer service. Timely responses.

Know what he talking about and answer all questions

The overall process could have been shorter and I would like to have communicated with one or two representative. I had about four different representatives sending me emails.

David is very easy to work with, made the loan process as smooth as possible and always made time to talk and to explain any questions I had. The constant contact from David was great.

The Communication during this process

Anna was very professional, informative and communicated with me every step of the way.

Communication was swift. Request were detailed and if I had a question help was available immediately.

Tatiana goes out of her way for her clients and tries to help them as much as she can

Alex was always available to answer questions we had. He explained everything to our satisfaction and never put us down for wanting to understan the process.

The professional treatment. Knew his job very well. was very pleasant to work with.

Sara Zajicek was so super nice just talking to her made me feel comfortable and trust worthy. She is by far the best loan officer! She is the best!!!

No hassle, quick turn around

Thanks to Devin everything was easy to understand and work with We are happy to she cross on our way

Brody Jones makes the loan process run smoothly. He has a lot of empathy for the customer and goes out of his way to meet the customer's needs. Excellent customer service. We need more people like him.

Great customer service.. nayib did help me alot

We received timely and thorough communications throughout the entire refinance process. All lending processes should be this easy and informative.

More email updates. Faster responding time when asking for updates on loan

Jing and May were both awesome, thorough and incredibly knowledgeable.

Stacey was great!

She is very good all so she works with me very excellent she works done on time her behavior all so great

Vinny was very helpful and made himself available at any time. We loved working with him!

The attention to detail

It would have gone better if we would have scheduled an appraisal right in the beginning of the process.

Everything

Tatiana was very helpful and professional. She made the process much smoothly with her help and experience. I'm so glad I work with her, thank you Tatiana and all the team.

His attention to detail, Communication, and very personable. Made everything go very smooth.

Everything great

Devin was willing to work around my crazy schedule, no matter how late it was.

Jing is very helpful and professional!

Jay was one of nicest man I have ever done business with. He always was pleasant and very helpful in answering my many questions and keeping me informed of what was going on. I would highly recommend Jay.

I appreciated the communication and availability.

Kevin was very helpful in a answering all of our questions and he was very knowledgeable.

He helped us a lot with the refinancing of our house he always kept us informed of the whole process we are very grateful THANK YOU SO MUCH

Zach made it great.

Excellent communication lending ease to the process

Brandon was very easy to work with. He was very knowledge and answered all questions completely and in a timely matter. I was very pleased with the experience.

working with Brandon Ketterman is what made it great. He went way beyond my expectations and took absolute care of us and our needs throughout the process. If I owned a mortgage company, I would pirate him from you!

What made it great was that I everything was done fast and every time I had a question I would get a fast response. I couldn’t talk on the phone as much due to my work schedule but I would get my emails answered the same day. Thank you

Great customer service. All my questions and concerns were addressed in a timely manner.

Very helpful and knowledgeable. Always responded to questions quickly.

The quick response and how quickly the entire thing moved.

Quick and easy process.

Alan communicated well throughout the entire process. He even assisted with reaching out with obtaining documents that I needed assistance with. He was always available and explained each part of the process.

Very attentive, quick to respond, very nice to work with. Organized and made the process easy for me.

amazing experience

DUSTIN ENGSTROM, HAS PERSERVERANCE AND TENACITY TO SEE PROSESS AND OVERCOME SOME MAJOR PITFALLS IN THIS PROCESS, UNDERWRITING DEPT. NEEDS SOME TWEAKING. HE IS A GREAT ASSET TO YOUR ORG. AND DESERVES A BIG DOG RAISE1111

Tyler was very business like! Very polite! His voice was very clear! I was very happy and pleased ! Thank you Tyler you made this nerve racking experience bearable!

All the communications back-and-forth always keeping us in formed with everything. Thank you so much for all your help.Dora Spigelmire

James tried hard to make himself available and work around our schedule. James has explained complex issues very well and made complicated numbers easy for us to understand. The process was efficient and hurdle free, thanks for James.

Amber-Lynn was not only so nice, but she answered mine & my husband’s questions (most of which were repeats) professionally & promptly! Even while recovering from a surgery, she still made sure to help take care of things!

Quick turn around on my closing.

No comments

Daniel walked me thru the process and was always available to answer questions.

They really spend time to explain everything to me, they are very kind and always willing to help and answer all my questions.

Thaer made the process much easier

Very helpful. Answered any question I had promptly. Excellent service!

The process was quite cumbersome but Dallas stayed in contact with us and talked us through each step and was available to answer any questions within a timely manner .

Nicholas Bucco is good at explaining things. He is accessible and efficient.

Friendly, honest and helpful service!

Makenna was so easy to work with. If had any questions she was always available and very thought in her response. She has made the entire refi experience a breeze!!! I have already refereed her to some friends.

The loan process was so easy. I never had to leave my home to meet anyone or do anything. A notary came to my house for the final signing.

She was cordial and helped me through the process of refinancing my house every step of the way. Thank you.

Very responsive and timely

Very Good comunicación

Easy smooth process

Everyone was responsive, knowledgeable, and pleasant to work with. Thank you.

awesome experience

Christopher was great with the entire process, always communicated and followed up and help with everything that needed to be completed. I greatly appreciated his help!

The people was very friendly as if they were family and they really made us feel very comfortable with talking with them it was a beautiful experience and we thank you for it..

Interaction with Dennis.

Knowledgeable and quick response to questions

Craig was friendly, knowledgeable and quick to respond to any questions I had.

Great communication and availability to speak with him!

Helped with all my questions and getting things done

Before working with Zachary we had been in contact with two other companies and their professionalism were poor. Zachary and the company’s team were extremely professional and very helpful in accomplishing our goal.

Communication

The professionalism level and communication skills.

Thank you very much

He took our difficult situation of having poor credit rating and got us a Refinancing

Absolutely!

Regarding Mr. Sladek, he was great. The problems encountered, closing delays, and other clerical and adminsitrative errors on the other hand were not pleasant.

Thaer was very helpful throughout the whole process, Thanks

John is a wonderful person. He is very patient with customer. Works out the details at customer's pace and never rush up things. He is very reachable and transparent. I really like him for my refinance needs and will work with him again.

His patience and knowledge in helping first-time refinances made it excellent.

Devin is amazing and her communication is the best

This is our second time working with Shelly, she is fantastic! She is quick to respond to any calls/emails and is helpful and honest along the way.

N/a N/a N/a N/a

OMG he was sweet even if I’m upset with the delay but in everything he’s so humble and so nice,thank God for knowing him

Krikor was very helpful and knowledgeable! He was always willing to take my calls and answer questions and was very professional. He was always available during the process

She was very helpful

Kept me informed and was always pleasant

The constant communication and speed I got my questions answered were outstanding.

Great experience no hassle

The issues I had was not directly related to Daniel. It was the Loan Processors, both original and the replacement

Amazing experience

Mr. Carlsons help,patients ,and great attitude was very helpful throughout this whole process!! Very appreciative,thank you very much Brandt,!! Sincerely,Michael McKinley

Bethany was very attentive and answered all our questions in a timely manner

Simple and effective with time

Jordan was awesome from the start!! Super super helpful and upfront and honest!

His constant follow up and was always there to answer any questions or concerns.

Una excelente personalidad y una gran experiencia Muy sorprendidos por su maravillosa fe para su trabajo .

Krikor literally walked me thru the whole process. He was so patient with me and explained everything to a tee to me.

Matt was very helpful and made the process super easy

Xiaojing Ren was nice, patient and professional.

He was a professional and he was able to accomplish the refinancing.

Took longer than it should have

XIAOJING’s communication and effectiveness was swift and thoughtful.

Kyle was very knowledgeable and to the point. Give me choises and explain them that make me easy to make a decision

very nice work

the patience and persistence with the process.

Kyle kept me well informed throughout the whole process and was always there to answer any questions I had.

Great guy very good

When I have questions/problems or needed clarifications re docs received, Bethany always explains to me what’s going on.

Knowledge of the loan officer, and the friendliness of him.

Gary is a true Professional and so is Katie!

nice and friendly, professional knowledge,

Excellent service and the process was very easy. Devin was very helpful at all times

Sara was very responsive and easy to work with. Highly recommend!

He followed up on every step of the way and provided needed guidance

Mathew was very informative and helpful throughout the entire process. He made sure I understood everything that was taking place to ensure there were no surprises at any time during this process!

Made the process nice and easy for me!

He answer all questions I have patiently

Easy to get items and send via email, internet, etc. I am very busy and was able to manage the refi easily!

While I was experiencing some problems with the lender Bethany had my back and really kept me in the conversation.

Peter Gildea made it great

It was very good

Just an all over great experience working with David. He is definitely an asset to have as part of the company!

Matt was always there for any question I had, he was always open to help in no time making the refinancing experience very comfortable and convenient for us.

frequent contact always polite

Michael was very responsive and helped us with any questions every step of the process. Would highly recommend 10/10!

Being there when I had question and help me walk through the process

Tyler was professional and knew what he was talking about.

Jeremy was almost always available for a phone call. He was always polite and helpful in explaining the process from start to finish.

She was super nice, explained everything, and made the whole experience much easier

Most of the paperwork could be done on--line. The whole process was fast.

Thank you for the assistance

He was very helpful, informative, and was always available to assist me in the refinance process.

Matthew was patient, knowledgeable and very kind. He helped make a somewhat confusing process ok.

From the initial consultation to the very end, the communication was very clear and every question was answered. My husband and I are very pleased with the whole experience.

The convenience of doing everything from home via email. Access to Robert all hours of the day for back and forth paperwork. Robert was available to me all day every day. It made this process very easy for me. Thank You Robert Holk. And team.

She do a great job

Very professional

There were several times where multiple copies of documents were sent . Two people were sent for signing and one was pleasant and prepared to be efficient , one was not and report incorrect information.

Byron was knowledgeable and extremely helpful & flexible. Took a call from me on A SUNDAY!! Really appreciate everything.

Excellent service, very professional.

The turnaround even when things didn’t look good.

The service was easy

How everyone stayed on top of things.

Jeremy was always there to answer questions, he was pleasant and knowledgeable

zero hassle.

It was a fast and efficient process.

Matt was very knowledgeable & patient walking me through the signing process.

Matt broke everything down to me in a way that I could understand it. He also made himself available and kept me informed throughout the entire process.

Jing made this process easier than we thought and expected. Told us exactly what we needed without any confusion.

Jeremy was there to answer any and all questions that I had. And truly helped me with company’s e sign . Have done e sign before, but this one was a little tricky.

He explained everything very well. Make everything easy to understand and easy to accomplish

Great communication and support.

The process was smooth and well communicated. Jeremy is the reason we came back to ICG for our refi….

He was always able toe walk through any situation

Brody was awesome

Erica was always on top of the refinancing process with us.

Timeliness of getting the entire process completed.

Great communication and always available….

Overall experience was awesome. Was lucky enough that he was recommended by a family member. Very highly recommended, very professional in every way.

Lauren was extremely helpful, friendly and professional through the entire process. She kept me informed and always answered any questions I may have had at any point.

Great to work with!!

Jaysen was very professional. He had such Great attention to detail, overseeing every detail of our refinance. We would definitely recommend him to our friends and family. Thank You So Much Jason!

Erica is always available to help and answer questions.

Great communicator, we were kept informed of each step of our loan process. Very professional.

Excellent follow up & skills

Everyone has worked really hard and even out of normal working hours to help me closing a time sensitive house purchase. Always prompt and great communications. A truely reliable and trustable loan service that I highly recommend to anyone.

Great customer service

Ryan was amazingly helpful and happy! Made me feel like a friend was helping me, not some generic loan officer.

Tyler was awesome! Thank you.

We were given updates all along the way. The process was long but we got it done!

Preston went above and beyond to get our needed information processed. The e-signing process was confusing to us but he took the time to walk thru it with us.

Excellent service!!! Very knowledgeable and always available to answer questions

We ran through a lot of hops but it all worked out.

Alice is very attentive, she was great at answering any questions or concert in a very professional way. She made our process super smooth, and fast.

Jordan was amazing from the start…Always honest and up front. He helped us get a great rate and make the process really smooth and easy. I would recommend him to anyone looking for a mortgage or refinance!!

Ron was very good at his job.

seamless and great follow up

Chris was very professional in the process of refinancing my house. I would recommend him to anyone.

He was very patient with all my questions. Knowledgeable in his field and it was easy to see with his advise.

Mike and Janay handled everything in the fashion business should They were upfront and honest about everything and let us know what documents they need to make the process go easily and smoothly Could not have gone any better

Robert was very courteous and timely. He made sure that we stayed on top of all required documents and explained all expectations clearly.

You could just tell he cared

Communication, and honesty

Very knowledgeable, accessible, and conscious of his client's time.

Nicole was always available to answer questions and listen to me when I was frustrated. We had some hurdles along the way we didn't expect and she was there the entire time.

Daniel was great. the length of this process was not great. Daniel was excellent at handling my meltdowns waiting on these loans to close. He worked very hard to do right for me. I sincerely appreciate that.

Her experience, knowledge and abilities to explain the details of the loan were outstanding. She’s able to instill and maintain integrity within client relationships

His Honesty

Good communication

Brendan was always on top of everything, and was patient with me and my wife. He made our first-time buying experience very smooth.

Just a pleasant person who always responded quickly to questions. He was never rushed or too busy to listen to our needs.

Walking me through pretty much everything all the way down to telling me what button to click, very patient. Very helpful, made it a very smooth and stress free process ! Thank you very much!!

Arnold and Jennifer were amazing and they handled everything with ease.

Ryan kept us informed of ever step in the process, he was friendly and actually cared about us and our loan. That was very refreshing now a day! Thank you Ryan for everything you did to make this loan process flawless!

Kyle was very upfront and personable. Made the experience very easy and relaxing.

It was a pleasure to work with Alan. I appreciate his level of service and professionalism. His patience, honesty, and stellar service was greatly appreciated. The staff is as good as it gets! Eternally grateful!

Absolutely amazing! Very professional and transparent. Answered all my questions in a timely manner. Took the time to break everything down to me.

A very long and sometimes very aggravating process.

Customer service, patience and availability.

Michael was a great loan officer!! He was always there to answer any and every question I had about my refinance

Prompt and courteous when they said something it was done on time. I really appreciated timeliness

Jason was fantastic, he answered every question and made the process as easy as possible.

It was great because you did a great job for us and we really appreciate it.

Patience and professionalism!

Because how long it took to actually close but the over all experience was excellent

The whole process was organized and done quickly.

It was a difficult loan to process from start to finish, but Jason, Katherine and Magali held my hand through the whole process. It was a long road but we closed with confidence. 10 stars highly recommend Jason and ICG for a mortgage.

Tanner was easy to reach and answered all my questions quickly, good work ethics

Dustin communicated consistently and was extremely knowledgeable and professional.

We really enjoyed how easy Brian and the staff made the loan process and the help with explaining how to handle any hurdles that a raised. Thank you so very much.

Dalen was very helpful and friendly with our needs.

Nicole was very professional and very efficient moving forward with the processes, accommodate times to answer any questions.

They are all very helpful and friendly.

Jim called me every other day to keep me informed as I am not technology savvy. He always returned my calls within an hour.

Dan was kind, patient, and worked through all of our questions with us. He also clearly communicated each step in the process.

Yusef assisted me every step of the way....it's never an easy task doing a refi but he helped get me through all of the steps. He was very friendly and professional

Quick turn around and competitive rates.

Communication

He was there through all my problems and set backs which helped a lot. I had some unusual circumstances which made it difficult but he worked with me to make it happen

Great experience!

Great communication throughout process and worked diligently to get through the process and make sure I was aware of everything going on.

Friendly, professional, fast, exactly what we were hoping for. Give this man a bonus.

Bethany always answered all my questions and if there was a bump in the road she was able to help fix it. She was great.

The process was efficient and professional. The communication was with the lender was great and very professional. All of my questions were answered in a timely manner.

Very knowledgeable and friendly! Answer all my questions in a very professional fashion!

Open and honest communication. She also clearly communicated the importance of each step and the need for a prompt response from me in order to ensure the loan.

He was always there when needed and I appreciate that

Her responsiveness and care and attention. Tatiana is great to work with!

Mr Avila was very professional, helpful, willing to explain the every step of the process. He answered all questions and was extremely responsive. Wouldn't think twice about working with him in the future.

Great communication. Great service

He is a good with people 👍

Everything went smoothly.

It was better than OK, but not great - great requires a strong proactive approach, and a strong staff

Chris advocated for me, he worked hard t to get me what I needed. Always accessible at all times of the day

Amber had great communication and follow-up with me throughout the process.

Very fast and helped thoughout the approval. Very friendly.

Jay made it clear that he was committed to get our refi done. He kept grinding until it happened. I appreciated his willingness to stay on it.

Jason was encouraging and quick to respond to questions. The procedure itself can be tough and he made it as easy as it could be.

Brandt, called and kept me in contact. He also got stuff done in timely manner. Some of the other members of the team were a lot slower.

Convenience of process, transparency, good communication.

Josh was very professional and very helpful throughout the whole process

Not having to answer questions from the underwriters that have already been answered in prior statements or paperwork. At some points one questions if all this questioning is worth the hassle..

Quick, easy, and thorough - he and Kathleen helped make my re-finance go super smoothly and very fast!

Michael was a great loan officer! He was willing to answer any and every questions I had for him! Even if he wasn’t near his desk at the time! Highly recommended keep up the great work!

Great communication and fast responses to any questions we had.

Everything went fast & smooth.

Everything was perfect.

Thanks mate

Good communication with skills..and advice..

All the aspects of the loan process. Thank Jeremy!

Jordan was amazing to work with. He was extremely helpful with our refinance. He was always willing to answer our questions. He was always very kind. He was a tremendous asset during our finance. We appreciate him so much.

The overall communication and the timely get back to my questions I had was great he actually talked to me like a person and not someone just trying to get my business.......... great guy

Attention to detail. Great follow up.

Good comms, friendly. Informative and answered my questions promptly.

Great service

Alex was able to make changes to our loan as needed and offered the best ways to maximize our savings on rate and costs. He was very friendly and available to answer questions readily.

Quick responses and great follow up

Jendy was so personable, he answered all my questions, he did what he said he would do, and just found him to be very easy to work with.

Communication was great. Eveeeyghing went really smooth.

Robert was very helpful and explained every step of the process.

It was so great working with Zachary,

The professionalism of Rick and Colleen is outstanding. Both made this process less stressful.

Jesse and everyone else associated with our loan communicated every step of the way and made the process very easy.

Mr Jendy Rodriguez was there for me throughout the entire process and answered every question I had with no problem he was great caring and understanding. Thank you Jendy

Every step

Fast and easy

Speed Communication

Great experience.

He was supportive and helpful. Always ready to make things work for you. Very patient and very good at what he does.

Encouragement from him to achieve our goals...

How easy it was

Lauren Oliver is AMAZING!!!!!!! So attentive, so knowledgeable! Completely restored my faith in the mortgage process and customer service! Would recommend her to ALL my family and friends!!

Communication, I was kept informed evry step of the way.

Brittnee was very friendly and was very knowledgeable with the overall process.

Brandt was thorough, polite, knowledgeable and timely

It was great sorry

David and his team were fast, efficient and great communicators throughout the process.

Sarah was so patient and very attentive through this entire ptocess

David is very straight forward and I like that! He strives to help his customers and is very easy to work with! He answered all of my questions, big or small, without hesitation!

Justin was always quick to get back with us on any question we had.

Communication and ease of process

Everything was easy and handled professionally

Mr. Castellano is the Best!! He allowed my Family and myself to have our dream come true. It wasn’t easy with me but Mr. Castellano’s commitment and professionalism allowed me to close and I’m so great full. Enjoying my Beautiful Tri-level!!!

The timely responses to questions and transparency through the whole process was excellent!

Lauren was very friendly and responsive. She explained everything as the process progressed. She reached out to give me updates. I would recommend her, and I have already. Thank you.

Good,reliable, communication whenever it was needed.

I really gotta say that Bethany is top notch and on the ball.. She definitely knows what she is doing and can answer all of your questions. Her support staff are great as well.Pleasure doing business with her.

He was very helpful. He was easily approachable.

Everything went smoothly.

Excellent experience

Communication and attention to detail

Efficient service

Brian was great with all communication. He always got right back with me and pushed to help resolve any issues along the way

Everything!!! He was fast and efficient!!

The communication with Julio and his team was amazing from the beginning to end. Everything was a smooth process. Very satisfied!

Any questions or concerns were responded to promptly.

Very helpful

Julio is extremely knowledgeable and helpful. He goes above and beyond for his clients.

Underwriters asked for too much nonsense to close the sale.

communication

Dalen was helpful in explaining what needed to be done.

He worked well with our schedule, explained thoroughly our options, and tried to help us with our concerns as much as possible.

Great Communication

Benevolance was always available to answer my questions and to guide me through the process. She is very professional and informative. The entire process from beginning to end was very quick and easy.

Matthew provided timely info and did not attempt to change anything in the loan.

I had a great time. everything moved smoothly

Great communication from entire team.

Very good service

Everything.

The process was easy. And great !!!!!

Devin Kirk/Kellie Jackson

This was a really easy process as long as you get what they ask for. I closed in less than 30 days it was more like 2 weeks! I would recommend David and his company to anyone!

Devin was very easy to communicate with and always got back to us with any questions we had. She was easily accessible via email or phone.

Personal touch of Tatiana. Great responsiveness

They way she went out her way to made me feel like I was the only person she was working with.My concerns were always answer promptly.Yes I would recommend her.I already have.

Very responsive, did whatever it took to get the job done quick

Everyone handling our loan was very responsive and always available to assist me. We got a great rate as well! The entire process went very smoothly!

Michelle was absolutely delightful to work with. She was very patient and knowledgeable.

Enjoyed working with Matt, his confidence & knowledge gave the whole transaction an easy yet professional secure flow

It was very easy to refinance remotely which was a concern to me but Chris was as accessible as he could possibly be even remotely and answered every question.

Brenner did a great job. Things that weren't great was the loan process. Delay in appraisal. Title company having wrong information. This delayed the process too.

Great attitude, communication skills, transparency and hard working nature of Gary is an asset to your organization. I manage large teams across multiple continents, such diligent workers and associates are hard to come by. Thanks

The people that helped us were great!

John explained the process well and answered all my questions.

The process was quick and easy.

Communication is key. Once we got past some of the industry jargon, Brandt was very patient in answering all of our questions, and explaining what to expect during the process.

Great communication and fast service from everyone involved! I left a different refinance company because of horrible communication and process was going on for two months. This was the complete opposite experience! Such a relief! Thank you!!!

I always thought trying to refinance would be a huge deal just like it was getting the original home loan. However, Jackson and the team made it seem seamless

Easy to complete process!

The people I had to work with made it a great experience.

Very professional, very knowledgeable and easy to speak with

Good communication, responses to emails and phone calls in a time manner and explain things very clearly.

From start to close, Yusuf was a pleasure to work with, very knowledgeable and made my experience seamless! I’m so grateful that he is the one that assisted me! Yusuf is a blessing to this company!

Joey kept me informed through out the process. He answered all any questions I had and was able to guide in the right direction.

Great very pleasant

efficient process, thank you

Christopher, as well as all others involved, made the process smooth and painless. His professionalism is truly unmatched. A solid 10/10

Peter was very friendly & knowledgeable

The ability to text Josh questions and getting quick answers

Luke was very responsive and gave good advice that certainly helped to successfully get our loan.

Everyone involved was pleasant and knowledgable.

The process was clear. When a hitch was discovered it was promptly corrected. Thank intercontinental team. Thank you Jovita.

Very professional experience

The communication and organization of what documents are needed and the details of the process up front. Other than that David did a great job.

Quick response time, explained everything in detail , available whenever needed and open and honest communication

Made you feel comfortable and explained anything you need to know throughout the process

Very prompt

Honest, fast process, the numbers did not change from start to finish

The personalization and knowing that Josh is available pretty much whenever.

Joseph was a pleasure to work with. Quick, accurate and informative throughout the refinance process.

Countless requests for already submitted documents for the loan dept.

Extremely nice and knowledgeable. Makes everything easy to understand and clears up all concerns and questions.

The full experience

Ben is very timely, organize, efficient and friendly. Also, he's very knowledgeable on what he do. He is recommendable.

Everything was easy. If I had a question, I got an answer. The team was easy going and timely. Keep it up.

If I had any questions, they did not hesitate to answer them.They made me feel comfortable with this transaction because this was a new procedure for me. THANK YOU

Communication and knowledge of Dalen

Very responsive. Always provided clear information and instructions.

Matt was friendly, informative and the process unfolded smoothly as he guided.

Communication through processes. Shared Knowledge

Effective communication, efficient on timing

Alex very personable, attentive to detail and quick responses overall

Be patient with people with scheduling conflicts

Timely communication once it left Beatriz’s hand.

Anthony was very informative, responsive and knowledgeable. He kept me up to date and made me feel comfortable throughout the entire process.

The process was seamless

The patience with the process.

Matt was knowledgeable and able to teach us an answer our questions.

Unfortunately, we had to back out of the loan because of a mix up with the numbers. Even then, Jhoan was very professional & helpful.

She made the process easy to follow, answered questions, reliable and was just a phone call away.

Absolutely wonderful process. Quick and efficient with excellent customer service.

Frequent ongoing communication and responsive with questions

Overall it was slower than I expected

Communication was great and process went smoothly.

They were very fast in responding anytime I had a question. Very Friendly and always made it easy for me to respond back when didn't understand something..

Matthew was very professional. Had a great experience

Austin made it easy. I’m satisfied with the service he provided.

Anytime we had to contact him with a question. He always came back with an answer.

Very easy to communicate with and explained everything very well!

communication and everything we talked about in this refinancing was good and or is

Teamwork makes the dream work.

Rick was kind and professional. Answered all our questions non-biased!

Alonzo's professionalism is what made me want to do this deal. I also appreciate Mandy for her assistance in this process. I would definitely give these two's individuals raises. I will always recommend ICG in the near future.

Jake and Paige did an excellent job. The title company, Vanquish Title, was not good. Communication with them was awful, I would not recommend them to anyone.

Christopher is great and very impressed with all involved as well, even down to the notary. Thank you guys!

John was very informative and easy to talk with.

The entire process was quick and Effective. She did what she said she would do and on time.

Great experience

Always there for support

Communication was excellent.

Jay made it great!

The communication , Ryan and his team was always there and ready to answer all my concerns.

Everything. Thanks!!

John was very friendly and responsive to our questions and overall made the process very smooth

Paul is wonderful; a little disappointed in final interest rate but Paul was very helpful.

Smooth process

The communication with Steve Belk

Amir was very professional but also friendly. He was knowledgeable and made the process simple and easy for me.

Very personable and professional

Todos fueron muy amables y me ayudaron mucho. Gracias

prompt and courteous responses

Jason was a good communicator, kept in regular touch and sped the process through in no time at all. A pleasure to work with during our refinance.

I was kept informed

The support along with clear and consistent communication from Jake throughout the process

Good communication.