Get the Home
you Deserve

Brody Jones makes the loan process run smoothly. He has a lot of empathy for the customer and goes out of his way to meet the customer's needs. Excellent customer service. We need more people like him.

Great customer service.. nayib did help me alot

Thank you for all your help

We received timely and thorough communications throughout the entire refinance process. All lending processes should be this easy and informative.

More email updates. Faster responding time when asking for updates on loan

Jing and May were both awesome, thorough and incredibly knowledgeable.

Stacey was great!

She is very good all so she works with me very excellent she works done on time her behavior all so great

Vinny was very helpful and made himself available at any time. We loved working with him!

The attention to detail

It would have gone better if we would have scheduled an appraisal right in the beginning of the process.

Everything

Tatiana was very helpful and professional. She made the process much smoothly with her help and experience. I'm so glad I work with her, thank you Tatiana and all the team.

His attention to detail, Communication, and very personable. Made everything go very smooth.

Everything great

Devin was willing to work around my crazy schedule, no matter how late it was.

Jing is very helpful and professional!

Jay was one of nicest man I have ever done business with. He always was pleasant and very helpful in answering my many questions and keeping me informed of what was going on. I would highly recommend Jay.

I appreciated the communication and availability.

Kevin was very helpful in a answering all of our questions and he was very knowledgeable.

He helped us a lot with the refinancing of our house he always kept us informed of the whole process we are very grateful THANK YOU SO MUCH

Zach made it great.

Excellent communication lending ease to the process

Brandon was very easy to work with. He was very knowledge and answered all questions completely and in a timely matter. I was very pleased with the experience.

working with Brandon Ketterman is what made it great. He went way beyond my expectations and took absolute care of us and our needs throughout the process. If I owned a mortgage company, I would pirate him from you!

What made it great was that I everything was done fast and every time I had a question I would get a fast response. I couldn’t talk on the phone as much due to my work schedule but I would get my emails answered the same day. Thank you

Great customer service. All my questions and concerns were addressed in a timely manner.

Very helpful and knowledgeable. Always responded to questions quickly.

The quick response and how quickly the entire thing moved.

Quick and easy process.

Alan communicated well throughout the entire process. He even assisted with reaching out with obtaining documents that I needed assistance with. He was always available and explained each part of the process.

Very attentive, quick to respond, very nice to work with. Organized and made the process easy for me.

amazing experience

DUSTIN ENGSTROM, HAS PERSERVERANCE AND TENACITY TO SEE PROSESS AND OVERCOME SOME MAJOR PITFALLS IN THIS PROCESS, UNDERWRITING DEPT. NEEDS SOME TWEAKING. HE IS A GREAT ASSET TO YOUR ORG. AND DESERVES A BIG DOG RAISE1111

Tyler was very business like! Very polite! His voice was very clear! I was very happy and pleased ! Thank you Tyler you made this nerve racking experience bearable!

All the communications back-and-forth always keeping us in formed with everything. Thank you so much for all your help.Dora Spigelmire

James tried hard to make himself available and work around our schedule. James has explained complex issues very well and made complicated numbers easy for us to understand. The process was efficient and hurdle free, thanks for James.

Amber-Lynn was not only so nice, but she answered mine & my husband’s questions (most of which were repeats) professionally & promptly! Even while recovering from a surgery, she still made sure to help take care of things!

Quick turn around on my closing.

No comments

Daniel walked me thru the process and was always available to answer questions.

They really spend time to explain everything to me, they are very kind and always willing to help and answer all my questions.

Thaer made the process much easier

Very helpful. Answered any question I had promptly. Excellent service!

The process was quite cumbersome but Dallas stayed in contact with us and talked us through each step and was available to answer any questions within a timely manner .

Nicholas Bucco is good at explaining things. He is accessible and efficient.

Friendly, honest and helpful service!

Makenna was so easy to work with. If had any questions she was always available and very thought in her response. She has made the entire refi experience a breeze!!! I have already refereed her to some friends.

The loan process was so easy. I never had to leave my home to meet anyone or do anything. A notary came to my house for the final signing.

She was cordial and helped me through the process of refinancing my house every step of the way. Thank you.

Very responsive and timely

Very Good comunicación

Easy smooth process

Everyone was responsive, knowledgeable, and pleasant to work with. Thank you.

awesome experience

Christopher was great with the entire process, always communicated and followed up and help with everything that needed to be completed. I greatly appreciated his help!

The people was very friendly as if they were family and they really made us feel very comfortable with talking with them it was a beautiful experience and we thank you for it..

Interaction with Dennis.

Knowledgeable and quick response to questions

Craig was friendly, knowledgeable and quick to respond to any questions I had.

Great communication and availability to speak with him!

Helped with all my questions and getting things done

Before working with Zachary we had been in contact with two other companies and their professionalism were poor. Zachary and the company’s team were extremely professional and very helpful in accomplishing our goal.

Communication

The professionalism level and communication skills.

Thank you very much

He took our difficult situation of having poor credit rating and got us a Refinancing

Absolutely!

Regarding Mr. Sladek, he was great. The problems encountered, closing delays, and other clerical and adminsitrative errors on the other hand were not pleasant.

Thaer was very helpful throughout the whole process, Thanks

John is a wonderful person. He is very patient with customer. Works out the details at customer's pace and never rush up things. He is very reachable and transparent. I really like him for my refinance needs and will work with him again.

His patience and knowledge in helping first-time refinances made it excellent.

Devin is amazing and her communication is the best

This is our second time working with Shelly, she is fantastic! She is quick to respond to any calls/emails and is helpful and honest along the way.

N/a N/a N/a N/a

OMG he was sweet even if I’m upset with the delay but in everything he’s so humble and so nice,thank God for knowing him

Krikor was very helpful and knowledgeable! He was always willing to take my calls and answer questions and was very professional. He was always available during the process

She was very helpful

Kept me informed and was always pleasant

The constant communication and speed I got my questions answered were outstanding.

Great experience no hassle

The issues I had was not directly related to Daniel. It was the Loan Processors, both original and the replacement

Amazing experience

Mr. Carlsons help,patients ,and great attitude was very helpful throughout this whole process!! Very appreciative,thank you very much Brandt,!! Sincerely,Michael McKinley

Bethany was very attentive and answered all our questions in a timely manner

Simple and effective with time

Jordan was awesome from the start!! Super super helpful and upfront and honest!

His constant follow up and was always there to answer any questions or concerns.

Una excelente personalidad y una gran experiencia Muy sorprendidos por su maravillosa fe para su trabajo .

Krikor literally walked me thru the whole process. He was so patient with me and explained everything to a tee to me.

Matt was very helpful and made the process super easy

Xiaojing Ren was nice, patient and professional.

He was a professional and he was able to accomplish the refinancing.

Took longer than it should have

XIAOJING’s communication and effectiveness was swift and thoughtful.

Kyle was very knowledgeable and to the point. Give me choises and explain them that make me easy to make a decision

very nice work

the patience and persistence with the process.

Kyle kept me well informed throughout the whole process and was always there to answer any questions I had.

Great guy very good

When I have questions/problems or needed clarifications re docs received, Bethany always explains to me what’s going on.

Knowledge of the loan officer, and the friendliness of him.

Gary is a true Professional and so is Katie!

nice and friendly, professional knowledge,

Excellent service and the process was very easy. Devin was very helpful at all times

Sara was very responsive and easy to work with. Highly recommend!

He followed up on every step of the way and provided needed guidance

Mathew was very informative and helpful throughout the entire process. He made sure I understood everything that was taking place to ensure there were no surprises at any time during this process!

Made the process nice and easy for me!

He answer all questions I have patiently

Easy to get items and send via email, internet, etc. I am very busy and was able to manage the refi easily!

While I was experiencing some problems with the lender Bethany had my back and really kept me in the conversation.

Peter Gildea made it great

It was very good

Just an all over great experience working with David. He is definitely an asset to have as part of the company!

Matt was always there for any question I had, he was always open to help in no time making the refinancing experience very comfortable and convenient for us.

frequent contact always polite

Michael was very responsive and helped us with any questions every step of the process. Would highly recommend 10/10!

Being there when I had question and help me walk through the process

Tyler was professional and knew what he was talking about.

Jeremy was almost always available for a phone call. He was always polite and helpful in explaining the process from start to finish.

She was super nice, explained everything, and made the whole experience much easier

Most of the paperwork could be done on--line. The whole process was fast.

Thank you for the assistance

He was very helpful, informative, and was always available to assist me in the refinance process.

Matthew was patient, knowledgeable and very kind. He helped make a somewhat confusing process ok.

From the initial consultation to the very end, the communication was very clear and every question was answered. My husband and I are very pleased with the whole experience.

The convenience of doing everything from home via email. Access to Robert all hours of the day for back and forth paperwork. Robert was available to me all day every day. It made this process very easy for me. Thank You Robert Holk. And team.

She do a great job

Very professional

There were several times where multiple copies of documents were sent . Two people were sent for signing and one was pleasant and prepared to be efficient , one was not and report incorrect information.

Byron was knowledgeable and extremely helpful & flexible. Took a call from me on A SUNDAY!! Really appreciate everything.

Excellent service, very professional.

The turnaround even when things didn’t look good.

The service was easy

How everyone stayed on top of things.

Jeremy was always there to answer questions, he was pleasant and knowledgeable

zero hassle.

It was a fast and efficient process.

Matt was very knowledgeable & patient walking me through the signing process.

Matt broke everything down to me in a way that I could understand it. He also made himself available and kept me informed throughout the entire process.

Jing made this process easier than we thought and expected. Told us exactly what we needed without any confusion.

Jeremy was there to answer any and all questions that I had. And truly helped me with company’s e sign . Have done e sign before, but this one was a little tricky.

He explained everything very well. Make everything easy to understand and easy to accomplish

Great communication and support.

The process was smooth and well communicated. Jeremy is the reason we came back to ICG for our refi….

He was always able toe walk through any situation

Brody was awesome

Erica was always on top of the refinancing process with us.

Timeliness of getting the entire process completed.

Great communication and always available….

Overall experience was awesome. Was lucky enough that he was recommended by a family member. Very highly recommended, very professional in every way.

Lauren was extremely helpful, friendly and professional through the entire process. She kept me informed and always answered any questions I may have had at any point.

Great to work with!!

Jaysen was very professional. He had such Great attention to detail, overseeing every detail of our refinance. We would definitely recommend him to our friends and family. Thank You So Much Jason!

Erica is always available to help and answer questions.

Great communicator, we were kept informed of each step of our loan process. Very professional.

Excellent follow up & skills

Everyone has worked really hard and even out of normal working hours to help me closing a time sensitive house purchase. Always prompt and great communications. A truely reliable and trustable loan service that I highly recommend to anyone.

Great customer service

Ryan was amazingly helpful and happy! Made me feel like a friend was helping me, not some generic loan officer.

Tyler was awesome! Thank you.

We were given updates all along the way. The process was long but we got it done!

Preston went above and beyond to get our needed information processed. The e-signing process was confusing to us but he took the time to walk thru it with us.

Followed up with me and kept me informed on anything going on with loan!

Excellent service!!! Very knowledgeable and always available to answer questions

We ran through a lot of hops but it all worked out.

Alice is very attentive, she was great at answering any questions or concert in a very professional way. She made our process super smooth, and fast.

Jordan was amazing from the start…Always honest and up front. He helped us get a great rate and make the process really smooth and easy. I would recommend him to anyone looking for a mortgage or refinance!!

Ron was very good at his job.

seamless and great follow up

Chris was very professional in the process of refinancing my house. I would recommend him to anyone.

He was very patient with all my questions. Knowledgeable in his field and it was easy to see with his advise.

Mike and Janay handled everything in the fashion business should They were upfront and honest about everything and let us know what documents they need to make the process go easily and smoothly Could not have gone any better

Robert was very courteous and timely. He made sure that we stayed on top of all required documents and explained all expectations clearly.

You could just tell he cared

Communication, and honesty

Very knowledgeable, accessible, and conscious of his client's time.

Nicole was always available to answer questions and listen to me when I was frustrated. We had some hurdles along the way we didn't expect and she was there the entire time.

Daniel was great. the length of this process was not great. Daniel was excellent at handling my meltdowns waiting on these loans to close. He worked very hard to do right for me. I sincerely appreciate that.

Her experience, knowledge and abilities to explain the details of the loan were outstanding. She’s able to instill and maintain integrity within client relationships

His Honesty

Good communication

Brendan was always on top of everything, and was patient with me and my wife. He made our first-time buying experience very smooth.

Just a pleasant person who always responded quickly to questions. He was never rushed or too busy to listen to our needs.

Walking me through pretty much everything all the way down to telling me what button to click, very patient. Very helpful, made it a very smooth and stress free process ! Thank you very much!!

Arnold and Jennifer were amazing and they handled everything with ease.

Ryan kept us informed of ever step in the process, he was friendly and actually cared about us and our loan. That was very refreshing now a day! Thank you Ryan for everything you did to make this loan process flawless!

Kyle was very upfront and personable. Made the experience very easy and relaxing.

So professional and personable with the handling of our loan.

It was a pleasure to work with Alan. I appreciate his level of service and professionalism. His patience, honesty, and stellar service was greatly appreciated. The staff is as good as it gets! Eternally grateful!

Absolutely amazing! Very professional and transparent. Answered all my questions in a timely manner. Took the time to break everything down to me.

A very long and sometimes very aggravating process.

Customer service, patience and availability.

Michael was a great loan officer!! He was always there to answer any and every question I had about my refinance

Prompt and courteous when they said something it was done on time. I really appreciated timeliness

Jason was fantastic, he answered every question and made the process as easy as possible.

It was great because you did a great job for us and we really appreciate it.

Patience and professionalism!

Because how long it took to actually close but the over all experience was excellent

The whole process was organized and done quickly.

It was a difficult loan to process from start to finish, but Jason, Katherine and Magali held my hand through the whole process. It was a long road but we closed with confidence. 10 stars highly recommend Jason and ICG for a mortgage.

Tanner was easy to reach and answered all my questions quickly, good work ethics

Dustin communicated consistently and was extremely knowledgeable and professional.

We really enjoyed how easy Brian and the staff made the loan process and the help with explaining how to handle any hurdles that a raised. Thank you so very much.

Dalen was very helpful and friendly with our needs.

Nicole was very professional and very efficient moving forward with the processes, accommodate times to answer any questions.

They are all very helpful and friendly.

Jim called me every other day to keep me informed as I am not technology savvy. He always returned my calls within an hour.

Dan was kind, patient, and worked through all of our questions with us. He also clearly communicated each step in the process.

Yusef assisted me every step of the way....it's never an easy task doing a refi but he helped get me through all of the steps. He was very friendly and professional

Quick turn around and competitive rates.

Communication

He was there through all my problems and set backs which helped a lot. I had some unusual circumstances which made it difficult but he worked with me to make it happen

Great experience!

Great communication throughout process and worked diligently to get through the process and make sure I was aware of everything going on.

Friendly, professional, fast, exactly what we were hoping for. Give this man a bonus.

Courteous and professional.

Bethany always answered all my questions and if there was a bump in the road she was able to help fix it. She was great.

The process was efficient and professional. The communication was with the lender was great and very professional. All of my questions were answered in a timely manner.

Very knowledgeable and friendly! Answer all my questions in a very professional fashion!

Open and honest communication. She also clearly communicated the importance of each step and the need for a prompt response from me in order to ensure the loan.

He was always there when needed and I appreciate that

Her responsiveness and care and attention. Tatiana is great to work with!

Mr Avila was very professional, helpful, willing to explain the every step of the process. He answered all questions and was extremely responsive. Wouldn't think twice about working with him in the future.

Great communication. Great service

He is a good with people 👍

Everything went smoothly.

It was better than OK, but not great - great requires a strong proactive approach, and a strong staff

Chris advocated for me, he worked hard t to get me what I needed. Always accessible at all times of the day

Amber had great communication and follow-up with me throughout the process.

Very fast and helped thoughout the approval. Very friendly.

Jay made it clear that he was committed to get our refi done. He kept grinding until it happened. I appreciated his willingness to stay on it.

Jason was encouraging and quick to respond to questions. The procedure itself can be tough and he made it as easy as it could be.

Brandt, called and kept me in contact. He also got stuff done in timely manner. Some of the other members of the team were a lot slower.

Convenience of process, transparency, good communication.

Josh was very professional and very helpful throughout the whole process

Not having to answer questions from the underwriters that have already been answered in prior statements or paperwork. At some points one questions if all this questioning is worth the hassle..

Quick, easy, and thorough - he and Kathleen helped make my re-finance go super smoothly and very fast!

Michael was a great loan officer! He was willing to answer any and every questions I had for him! Even if he wasn’t near his desk at the time! Highly recommended keep up the great work!

Great communication and fast responses to any questions we had.

Everything went fast & smooth.

Everything was perfect.

Thanks mate

Good communication with skills..and advice..

All the aspects of the loan process. Thank Jeremy!

Jordan was amazing to work with. He was extremely helpful with our refinance. He was always willing to answer our questions. He was always very kind. He was a tremendous asset during our finance. We appreciate him so much.

The overall communication and the timely get back to my questions I had was great he actually talked to me like a person and not someone just trying to get my business.......... great guy

Attention to detail. Great follow up.

Good comms, friendly. Informative and answered my questions promptly.

Great service

Alex was able to make changes to our loan as needed and offered the best ways to maximize our savings on rate and costs. He was very friendly and available to answer questions readily.

Quick responses and great follow up

Jendy was so personable, he answered all my questions, he did what he said he would do, and just found him to be very easy to work with.

Communication was great. Eveeeyghing went really smooth.

Robert was very helpful and explained every step of the process.

It was so great working with Zachary,

The professionalism of Rick and Colleen is outstanding. Both made this process less stressful.

Jesse and everyone else associated with our loan communicated every step of the way and made the process very easy.

Mr Jendy Rodriguez was there for me throughout the entire process and answered every question I had with no problem he was great caring and understanding. Thank you Jendy

Every step

Fast and easy

Speed Communication

Great experience.

He was supportive and helpful. Always ready to make things work for you. Very patient and very good at what he does.

Encouragement from him to achieve our goals...

How easy it was

Lauren Oliver is AMAZING!!!!!!! So attentive, so knowledgeable! Completely restored my faith in the mortgage process and customer service! Would recommend her to ALL my family and friends!!

Communication, I was kept informed evry step of the way.

Brittnee was very friendly and was very knowledgeable with the overall process.

Brandt was thorough, polite, knowledgeable and timely

It was great sorry

David and his team were fast, efficient and great communicators throughout the process.

Sarah was so patient and very attentive through this entire ptocess

David is very straight forward and I like that! He strives to help his customers and is very easy to work with! He answered all of my questions, big or small, without hesitation!

Justin was always quick to get back with us on any question we had.

Communication and ease of process

Everything was easy and handled professionally

Mr. Castellano is the Best!! He allowed my Family and myself to have our dream come true. It wasn’t easy with me but Mr. Castellano’s commitment and professionalism allowed me to close and I’m so great full. Enjoying my Beautiful Tri-level!!!

The timely responses to questions and transparency through the whole process was excellent!

Lauren was very friendly and responsive. She explained everything as the process progressed. She reached out to give me updates. I would recommend her, and I have already. Thank you.

Good,reliable, communication whenever it was needed.

I really gotta say that Bethany is top notch and on the ball.. She definitely knows what she is doing and can answer all of your questions. Her support staff are great as well.Pleasure doing business with her.

He was very helpful. He was easily approachable.

Everything went smoothly.

Excellent experience

Communication and attention to detail

Efficient service

Brian was great with all communication. He always got right back with me and pushed to help resolve any issues along the way

Everything!!! He was fast and efficient!!

The communication with Julio and his team was amazing from the beginning to end. Everything was a smooth process. Very satisfied!

Any questions or concerns were responded to promptly.

Very helpful

Julio is extremely knowledgeable and helpful. He goes above and beyond for his clients.

Underwriters asked for too much nonsense to close the sale.

communication

Dalen was helpful in explaining what needed to be done.

He worked well with our schedule, explained thoroughly our options, and tried to help us with our concerns as much as possible.

Great Communication

Benevolance was always available to answer my questions and to guide me through the process. She is very professional and informative. The entire process from beginning to end was very quick and easy.

Matthew provided timely info and did not attempt to change anything in the loan.

I had a great time. everything moved smoothly

Great communication from entire team.

Very good service

Everything.

The process was easy. And great !!!!!

Devin Kirk/Kellie Jackson

This was a really easy process as long as you get what they ask for. I closed in less than 30 days it was more like 2 weeks! I would recommend David and his company to anyone!

Devin was very easy to communicate with and always got back to us with any questions we had. She was easily accessible via email or phone.

Personal touch of Tatiana. Great responsiveness

They way she went out her way to made me feel like I was the only person she was working with.My concerns were always answer promptly.Yes I would recommend her.I already have.

Very responsive, did whatever it took to get the job done quick

Everyone handling our loan was very responsive and always available to assist me. We got a great rate as well! The entire process went very smoothly!

Michelle was absolutely delightful to work with. She was very patient and knowledgeable.

Enjoyed working with Matt, his confidence & knowledge gave the whole transaction an easy yet professional secure flow

It was very easy to refinance remotely which was a concern to me but Chris was as accessible as he could possibly be even remotely and answered every question.

Brenner did a great job. Things that weren't great was the loan process. Delay in appraisal. Title company having wrong information. This delayed the process too.

Great attitude, communication skills, transparency and hard working nature of Gary is an asset to your organization. I manage large teams across multiple continents, such diligent workers and associates are hard to come by. Thanks

The people that helped us were great!

John explained the process well and answered all my questions.

The process was quick and easy.

Communication is key. Once we got past some of the industry jargon, Brandt was very patient in answering all of our questions, and explaining what to expect during the process.

Great communication and fast service from everyone involved! I left a different refinance company because of horrible communication and process was going on for two months. This was the complete opposite experience! Such a relief! Thank you!!!

I always thought trying to refinance would be a huge deal just like it was getting the original home loan. However, Jackson and the team made it seem seamless

Easy to complete process!

The people I had to work with made it a great experience.

Very professional, very knowledgeable and easy to speak with

Good communication, responses to emails and phone calls in a time manner and explain things very clearly.

From start to close, Yusuf was a pleasure to work with, very knowledgeable and made my experience seamless! I’m so grateful that he is the one that assisted me! Yusuf is a blessing to this company!

Joey kept me informed through out the process. He answered all any questions I had and was able to guide in the right direction.

Great very pleasant

efficient process, thank you

Christopher, as well as all others involved, made the process smooth and painless. His professionalism is truly unmatched. A solid 10/10

Peter was very friendly & knowledgeable

The ability to text Josh questions and getting quick answers

Luke was very responsive and gave good advice that certainly helped to successfully get our loan.

Lots of communication between us made everything go smoothly.

Everyone involved was pleasant and knowledgable.

Everything

The process was clear. When a hitch was discovered it was promptly corrected. Thank intercontinental team. Thank you Jovita.

Very professional experience

The communication and organization of what documents are needed and the details of the process up front. Other than that David did a great job.

Quick response time, explained everything in detail , available whenever needed and open and honest communication

Made you feel comfortable and explained anything you need to know throughout the process

Very prompt

Honest, fast process, the numbers did not change from start to finish

The personalization and knowing that Josh is available pretty much whenever.

Joseph was a pleasure to work with. Quick, accurate and informative throughout the refinance process.

Countless requests for already submitted documents for the loan dept.

Extremely nice and knowledgeable. Makes everything easy to understand and clears up all concerns and questions.

The full experience

Ben is very timely, organize, efficient and friendly. Also, he's very knowledgeable on what he do. He is recommendable.

Everything was easy. If I had a question, I got an answer. The team was easy going and timely. Keep it up.

If I had any questions, they did not hesitate to answer them.They made me feel comfortable with this transaction because this was a new procedure for me. THANK YOU

Communication and knowledge of Dalen

Very responsive. Always provided clear information and instructions.

Matt was friendly, informative and the process unfolded smoothly as he guided.

Communication through processes. Shared Knowledge

Effective communication, efficient on timing

Alex very personable, attentive to detail and quick responses overall

Be patient with people with scheduling conflicts

Timely communication once it left Beatriz’s hand.

Anthony was very informative, responsive and knowledgeable. He kept me up to date and made me feel comfortable throughout the entire process.

The process was seamless

The patience with the process.

Matt was knowledgeable and able to teach us an answer our questions.

Unfortunately, we had to back out of the loan because of a mix up with the numbers. Even then, Jhoan was very professional & helpful.

She made the process easy to follow, answered questions, reliable and was just a phone call away.

Absolutely wonderful process. Quick and efficient with excellent customer service.

Frequent ongoing communication and responsive with questions

Overall it was slower than I expected

Communication was great and process went smoothly.

They were very fast in responding anytime I had a question. Very Friendly and always made it easy for me to respond back when didn't understand something..

Matthew was very professional. Had a great experience

Austin made it easy. I’m satisfied with the service he provided.

Anytime we had to contact him with a question. He always came back with an answer.

Very easy to communicate with and explained everything very well!

communication and everything we talked about in this refinancing was good and or is

Teamwork makes the dream work.

Rick was kind and professional. Answered all our questions non-biased!

Alonzo's professionalism is what made me want to do this deal. I also appreciate Mandy for her assistance in this process. I would definitely give these two's individuals raises. I will always recommend ICG in the near future.

Jake and Paige did an excellent job. The title company, Vanquish Title, was not good. Communication with them was awful, I would not recommend them to anyone.

Christopher is great and very impressed with all involved as well, even down to the notary. Thank you guys!

John was very informative and easy to talk with.

The entire process was quick and Effective. She did what she said she would do and on time.

Great experience

Always there for support

Communication was excellent.

Jay made it great!

The communication , Ryan and his team was always there and ready to answer all my concerns.

Everything. Thanks!!

John was very friendly and responsive to our questions and overall made the process very smooth

Paul is wonderful; a little disappointed in final interest rate but Paul was very helpful.

Smooth process

The communication with Steve Belk

Amir was very professional but also friendly. He was knowledgeable and made the process simple and easy for me.

Very personable and professional

Todos fueron muy amables y me ayudaron mucho. Gracias

prompt and courteous responses

Jason was a good communicator, kept in regular touch and sped the process through in no time at all. A pleasure to work with during our refinance.

I was kept informed

The support along with clear and consistent communication from Jake throughout the process

Good communication.

The fact that there was always clear communication in my transaction and my phone calls were always answered made the process an easy one. Very grateful for all the work in helping me with both my deals.

It took a minute, but you got it done

Any questions I had Matthew answered to the best of his knowledge. He always picked up his phone when I needed to speak with him. That says a lot !! Thanks Matthew

Great service. I My loan officer Ashok Tecksingani did a fantastic job. I am very satisfied customer and I would definitely recommend to my friends and family members or anyone who is interested in getting a bank loan.

John was always available to answer questions. I have already referred my sister to John.

Mike, and all the others, always treated me with respect and answered my questions, even if they were simple questions. Mike made our business deal a very pleasant experiece.

Very informative & responsive

Easy experience

Drew was always available and fast to respond

It was a very smooth process

Allow Esign documents

Brendan’s willingness to answer any question I had good or bad and he was very polite and kind on the phone Just made it fairly easy through the whole process

Process of refinance went smoothly. Explained exactly what documents were needed and once he received the documents the process moved along quickly.

Excellent service and responsiveness

Excellent customer service and very friendly and helpful

All my questions were answered in a timely manner.

Alonzo and Justin made the process painless and smooth at every step. Their communications kept me advised throughout the entire process, and their advocacy for my hopes made this dream reality. I am so very grateful!

He was very attentive to our process and questions we had. He was excellent in this entire process.

Because Mike always answered my calls if he can't he made sure he returned my call

Nicole was awesome. She helped us every step of the way. Very informative and pleasant to work with. I highly recommend her!

The process was very streaming considering it was all done virtually online

Sara was always there to answer my questions.

Bethany’s personality and understanding when I was unable to handle some computer issues. She was clearly on top of the program and kept me well I formed

Being kept informed through the process.

Ryan was prompt, immediate and professional during my encounter with him. I appreciated these qualities during my refinance process.

Dan was very helpful and always quick to respond

The service and timing

This was a very uncomplicated process. Both Jing and May communicated clearly and frequently through every step of the process. I felt like the ONLY client they had! And that is the epitome of customer service.

He was so helpful. Always willing to answer my questions.

John was reliable, professional and attentive throughout the process.

Communication and clear info helped to make the process low stress and easy.

Any question I had, Derron responded immediately!!! He made the entire process stressless.

Michael was easy to work with, communicated well and was thorough and responsive.

Tyler was able to communicate and help with the computer issues that I faced. Things went great and the Loan is just right. Lila J.

Brian was very helpful, and always available to our inquiries. It was an extremely pleasant engagement.

Alice made it a fun process. Thank you!

Nicole was very professional throughout the loan process. She was available and returned call & emails in a timely manner.

Consistent and prompt replies to my inquiries, knowledgeable and made the process easy throughout..

The responses were quick, Tyler was polite and helpful, and really because of him I decided to give ICG a chance at refinancing our home. First impressions go far.

Josh made the process very easy and was very responsive.

Great communication. Answered all my questions. Follow up to make sure all is well.

Bethany is very friendly and I enjoyed talking to her. She explained everything and was always available when I had questions. She made this loan process go smoothly. She’s amazing.

Brendan was quick to respond and eager to assist even in the middle of a life change that threw a massive wrench into the process. He and his team were more than accommodating.

Good rate and communication

Claudia was very helpful!

Although there were a few hiccups in the process, Chris was reassuring and promptly returned emails and phone calls and was helpful throughout the process.

Communication was very straight-forward and Daniel was very quick to respond if I ever had any questions. Great customer service.

Mike always returned my phone calls ASAP and called me often to keep me up to date on loan procedures. He was very patient and very pleasant. He is excellent at his job.

Alex was awesome

Prompt and informative.

Easy to work with

The step by step updates of the process and the level of professionalism. He gets things done

Awesome job.

Kyle is the best! Simply seamless

Justin is knowledgeable, friendly, professional, and overall easy and great to work with.

He was a good person to work with. Easy to talk to. Explained things really well.

Eric was thoughtful and concerned about answering all of our questions in a timely manner and in a thorough way

Excellent communication. Very prompt and helpful with all phases of the process.

Both Jake and Liz were great. Knowledgeable and very responsive to questions/inquiries. 35 years in Real Estate……they were the best. Thank you so much.

Super friendly. Very helpful and knowledgeable. Top notch.

Is she was very helpful and very polite.

David was available to answer my questions (day, night and even weekends). He was great to work with.

Michelle was a great communicator and was available any time we had questions!

Everyone was great

The way Eric explained the numbers to me so that it made sense was great. He was able to answer all my questions and additionally, we closed in just a few weeks- that was GREAT.

Understanding the process. Prompt replies to questions. Polite.

What's impressed me the most about Jeanny is not only her top professionalism with me, but also her consistent willingness to always go the extra mile to help me out with things and to always keep me updated on this. She's fantastic!

Matthew was very communicative and we always knew what was expected and where we were in the process.

Very attentive, honest, and thorough. Thoughtful and patient.

He explains everything clearly. A pleasure to always work with. Will come back again.

Everyone was easy to talk to and work with

Hunter was very helpful an quickly responded to any questions we had to make this process so much easier

..........

Easy to contact with quick and thorough responses

Very polite, professional and responsive.

Everyone was extremely helpful and friendly.

Seamless process

Customer Service

Always answered my questions. Very personable and willing to go out of his way to find answers and help where he could.

It took 2 months to from the first phone call to the closing to complete this loan re fi. I thought it took entirely too long!!!

Zach communicated well throughout the process. Very transparent and supportive.

The way the company used is better

Jendy made it GREAT!

less stressful.

Easy to speak to and very knowledgeable

El mejor de todos dice las cosas como son te ayuda mucho en el proceso amable y educado más que un prestamista conseguimos un amigo la familia está muy agradecida por su trabajo gracias

I thought it took way to long to process and you kept asking for more paperwork. I know of someone else who went through another organization and it only took them 2 months to complete.

Dalen & the loan processor were prompt to respond to my emails and questions throughout the process.

Quick response to queries and good at explaining the process.

Very attentive. Answered my every question

Prompt service. Gave us all the information we needed.

Jesse did a fantastic job from day one. He provided thorough weekly updates, and kept me informed of the process.

Fast communication, stayed on top of everything

Rick explained everything in great detail and quickly established a rapport with us.

Nick was always there when I had a question or concern about my loan!

Everything went really smooth 😃

Dan was easy to talk with, very knowledgeable, and available for questions. As the process flows he was there every step of the way.

She was always patient helpful and supportive

Vincent Shih was not easy to communicate with. I often had to resend documents over and over again

Fast and great communication

The portal for documents and other information was very user friendly. The notary professional was very helpful and provided excellent service. We enjoyed working with her on our closing date.

Great people,excellent job.

Sara was personable and on top of everything. She even checked in on us on the day that we had our notary come to make sure everything was okay. She was there every step of the way. I have never had some one do that before and it was great!

She was friendly and responsive. Her explanations were clear.

Matt was very knowledgeable, and prompt. Whenever I had a question or concern and I called him he always answer the phone. He made the experience very much more enjoyable.

This was my first time ever refinancing and Jim was there for any questions or advice I needed! He made the process very easy and comfortable! Thanks Jim

You explain very clearly

Todd was always available and gave a prompt reply and answer to all of my questions.

Rapid immediate response and quick loan process. Thank you

The team was very professional and helped me with some of my computer problems. They were also always there for me.

Michael was available most of the time for me to ask questions and give me updates, even though we are 3 hours difference in time.

Not your fault but just too long a presses

Dan was able to answer any and all the questions we had and kept us updated throughout the entire process.

Ryan explained the process every step of the way. When I had questions he always called me and made sure I understood the answers to those questions. Plus he saved me a ton of money!

Jason was very friendly and I could tell he was looking out for me.

Understandably the delay was not the loan officers fault however the process took well over 4 months and wasn’t as easy as it was explained to be.

Michael, made the process very easy and was always available for any questions I had.

Daniel was very responsive to any inquires and assisted getting Josh Price to respond to my inquires.

Always ready & available to answer questions.

Nicole is very knowledgeable and pleasant to work with. She has been patient to guide me through the refinance process.

Mr Holk was extremely helpful, very knowledgeable, and very caring. We thank him for all his guidance with this process of refinancing our house.

Dalen was very easy to work with and always made sure to answer any questions.

Zachary was always on top of things communicating to me every time it was just a pleasure to have him helping me out

Erica is extremely professional! She goes far out of her way, and completely individualizes Each client she works with I have already recommended to her multiple times. She is absolutely amazing and a delight to work with!

Quick turnaround time when I had questions..

this is the second time i have used Kraig. using anyone else would be pure insanity THANKS KRAIG

Very responsive

Alonzo honest communication made it great his positive attitude verbal demeanor and c/o ( Miss Janay Jones loan processor ) helping me through out the process . Thank again for the great work.

Good communication

Jaysen made it very easy. For something that can often be stressful, this was about as non stressy as one could hope for. 10 out of 10 would refinance again...... But not for a while.

I enjoyed working with Kitre on this journey. She made the process of buying a house easy. She devoted herself to assisting us at every stage. I truly recommend her.

It was so easy! One phone call to start the process. Everything was quick and easy. Ended with signing papers at my home which as so convenient. Thanks!

Consistent communication

She was more than helpful, very knowledgeable and easy to talk to!

Karen was organized, clear, and communicative. The process was great!

Gillian handles my case professionally and communicates with me with respect.

Ryan was always quick to respond to our questions which were many. We also were not very internet friendly but he had his staff who were very patient.

You guys are very professionals

Professionalism.

Easy to get a hold of

it was very easy to understand and the process was relatively smooth.

OVERALL PROCESS

Easy to talk with and getting the process done for the mortgage.

Easy, convenient, and very quick.

Great communication

Communication and answers to our questions were timely.

Good communication and follow through

Just all his help

👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻👍🏻

The entire process was smooth.

Steve, Brianna and Anh were all Awesome. They kept me informed throughout the whole process and were very responsive to all of my questions.

Shelly was very helpful and knowledgeable about my loan and information and was precise to telling me everything I needed to know about my loan. And the refinance of my home .

High quality service and communication.

From start to finish everything went smoothly. Staff made me feel as if I was the only person that they had to work with. Thanks!

Ryan and his team were available any time to answer all questions. Highly recommended

Dallas was very nice and helpful. The issues we had were out of his hands. The refinance process just took a very long time - 5 months. Our first loan processor quit and the appraisal took forever. Thankfully, we are now closed!

Josh was fine. The other people involved dropped the ball majorly in a lot of ways

Merdiana maintained communication with me throughout the loan process. I greatly appreciate that.

James was always timely in his responses and helped guide the process from beginning to end

John was amazing. Walked us through every step, anticipated questions and was always available to us.

Flexibility to work with us when unforeseen situations arose. Unlike last refi where every time we talked to the lender it was a different person at a different extension, we had the same team the entire way through the process with ICG

Super easy and wonderful to work with!

It was a pleasure to speak to Peter, he explain everything well and made sure I had a clear understanding of the process an went into details. I appreciate the time an effort he spent with me to make this a smooth as possible.

I had a great experience. I had a great experience. Thanks for all you're help.

Eddy was friendly, quick to return calls or emails and always had the requisite information.

Eduardo was easygoing and helpful. Very thankful to have worked with him in our purchase of our new home! Wish him the best!

Quick and fast response time and execut

Rich was very personable and responsive. Appreciated his willingness to go the extra step for us. Thank you!

Kevin was very easy to work with and made the process come together when others dropped the ball. He worked very hard to clear up any questions that we had throughout the process.

Everyone was great and very attainable during the entire process.

Fast and efficient and great open communication

Overall communication

Great job and great people

Kevin was attentive to my refinancing needs. He kept me informed throughout the entire process. He was also very responsive in answering my questions. You're fortunate to have Kevin Shannon in your organization.

great communication on the process

Raymond was very hands-on and communicative throughout the entire process.

The constant communication through the whole process made this the best refinance experience we have had.

Anthony has worked two times with us now. He is very attentive and quick to respond. Any questions or concerns were addressed quickly and answered throughly.

Great communication and knowledge of the process.

John was a big help to us refinance our house. He took the time to explain things and we really appreciate all he had done for us.

Mike is the Best!!!!

Kept me informed every step of the process.

Communication

They work professional

Constant communication and feedback, phenomenal service!

Nicole has been very helpful and knowledgeable to guide me through the process.

The engagement throughout the process was amazing w Michael. He kept me informed and his communication made me feel this loan important.

Josh was very responsive and thorough. Great customer service.

Really just an overall great experience. Always returned my calls and had answers for every question I asked. Feel like my interests were genuinely addressed.

The communication and timely loan closure!

Everything went as stated. That’s important!

Steve made a good effort to ensure that the process ran smoothly. He was also very patient when I had questions.

He communicated the procedures throughly and was always prompt in returning phone calls which is very important to me.

Derron and the team did a great job at every step of the process and we are very happy. We highly recommend Derron.

Did have to go meet at a bank

Karen was so patient and knowledgeable. I enjoyed working with her very much. Thank you Karen

Easy to understand.

Getting to the end of the process and communication with Matt.

the service

Michelle was very professional and always followed up with questions throughout this process. Thank you!

The process was easy

Mason was a great communicator and answered all our questions in a timely manner.

It was easy but it wasn’t totally clear. Some numbers changed and they weren’t pointed out and I didn’t realize it until closing.

Christopher was very knowledgeable on his products, he also made sure his team communicated every step of the way.

this is the 2nd loan Chris has helped me with and I hope to come back for a 3rd a few years down the road. Thanks Chris!

communication

Jordan simplified the entire process and made it stress free. As a customer refinancing for the first time, that’s all I can ask for.

Communicated very often to let me know where the process was.

Great service

Ms. Ella Brown is one of the most professional and caring individual you ever met. I am confident ICG is very proud to have her on their team. Thank so much Ms. Brown my family and I love you.

Good conversation with Steve

All my interactions were excellent. He answered all my queries patiently and gave me many options from which I can choose from. Of corse I think I got a good interest rate.

the professionalism that was given.

Fast answer to questions

Everything was made easy on my end

Preston was timely and even willing to stay in contact while away on PTO. He was clear in communicating what was needed

I liked how professionals, friendly into the point Ron's team was. I liked them so much that told my cousin to call Ron to help her with the same situation. I want to thank them for making posible for me.

Andrew made sure that he explained everything to me throughout the loan process. He also helped to clear up any issues that arose so that we could close. I would highly recommend him as an honest and efficient mortgage broker.

Super helpful

Great experienxe

quick turnaround on everything. Very helpful.

Very great guy to help with a loan ☺️

Agent was expedient, knowledgeable, and followed up personally throughout the experience

Ngoc Lee was always willing to take time to explain things and answer my questions. She was thoughtful and kind.

justin was very reachable and helpful throughout the whole process. thank you, sir!

Brian was responsive and kept the procees moving along.

Great line of communication throughout the entire process

She doing very very good job!!!!!!

Quick and efficient! Great communication

Customer service was great. Eric has a great personality and was easy to work with.

Technology

Anytime I didn’t understand something I would text Anthony he would explain things to me… I felt very comfortable…

Everyone was very helpful and made the process smooth and easy.

Fast friendly and follow up on issues

Efficient, thorough and prompt

The entire process was smooth and my transaction went smoothly as well

Teresa, was so nice to work with . Very knowledgeable. A joy to talk with..

Michael was very communicative and followed through with his commitments to us.

Claudia responded very quickly to my calls and was always willing to take whatever time needed to help me with things I didn't understand about the loan process. She was always friendly and willing to help.

William was available any time we needed to speak to him and had answers for us in a minimal amount of time.

because it was done so fast and you all so nice to work with. now i just want to get my bills paid and it easy. THANKS AGAIN

Great communication

Excellence in delivery of service while managing the overwhelming concerns of me as a consumer by leveraging his knowledge and experience I was able to navigate through the process with assured confidence.

He was courteous and respectful. Thank you. Zjazette

It was very easy to communicate and get things done very fast. You guys made it so easy. Getting the deal I was promised increased my confidence in your business integrity. I will definitely refer you to my family and friends who need loans.

Vincent was very prompt at communicating. He made our refinancing seem easy.

Chris is the greatest. Give him a raise.

Kyle was great in setting a pace to get the loan closed in time

Rich helped me a lot . I appreciate his help.

Excellent service and prompt return calls

...........

Doing business online can be a bit odd. Christopher was always very available and communicative as needed. We never had to worry about where the process was. Paige also did and excellent job as well. Thank you

It was a quick process

Everything

Was very patient and open about the process and advice was great. The only unpleasantness I had was outside of Mr. Easa's control. Would highly recommend.

Communication was outstanding

He was always available through the process. He was quick to respond which put me at ease.

Perserverence!

It was not too hard to send the documents

Jacqueline made my refinancing experience wonderful she always kept me updated and made sure everything went smoothly. Thank you for all your help!

He was very responsive and was patient and didn’t mind all my questions and concerns

Thaer provided excellent service throughout the refinance process. He was quick to respond to my requests and did a great job of keeping me posted on the status of loan. I would highly recommend him!

Matthew was readily available and eager to answer questions. If he didn’t have the answer he would immediately look into it and get back to us ASAP.

He was really helpful and great costumer service

Thaer kept me well informed throughout the loan process. I would highly recommend him to those looking to refinance

Joshua went above and beyond to find the best mortgage solution he could to meet my needs. His expertise and knowledge is second to none. He is an absolute pleasure to work with and I look forward to working with Joshua again in the future.

Andrew is very professional and helpful in figuring out which mortgage options worked best for me.

Mike worked hard on our lone. We are happy with him and his company Thank you, Beth and Bob

Michelle is a fantastic loan officer and made this whole process so simple. She was clear in communication, helpful with our questions, and made us feel confident we made the right choice.

Great communicator. First time going through this process and Byron answered all of my questions clearly. He was always quick to reply.

Smooth transaction overall

Always available to talk to. And helpful

Having Travis be so Nice and patient with me made the whole experience great!

Tina and Pam were great

Matt was always available to speak with throughout the entire process.

Patience and willingness to answer all my concerns. As well as providing options to resolve my needs.

Claudia was knowledgeable, courteous, efficient and helpful throughout the refinancing process and made the entire experience seem effortless.

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I’m very happy cause ngoc lee help me alot.

The special attention that Eric gave me was exceptional. I already referred him to a few of my friends.

Good customer service. Quick response time. Friendly and understanding.

Luke was very helpful and lead me through the entire transaction step by step all the way through

Outstanding communication and care throughout the process!

Process worked really fast. Good follow-up and communication.

Devin was always available for questions and made the process so easy and smooth!

With everything being done online

So glad to have fired CMG and hired ICG as communication on issues has been an asset so far. Thank you

Nicole's dedication to making sure everything was done as quickly as possible. As well as finding the greatest persons to help get it done.

Very understanding and patient.

Wendy and Drew were great to work with on my refinance. Thank you.

Only hang up was the title company, took two wks to fig out what name was goin to be on title …

Jill's professionalism, quick response to me, and assistance throughout were invaluable. I really appreciate her and she is exceptional!!

Nicholas was prompt and thorough in all of my dealings with him.

Ease of transaction!

Amazing customer service, problem solving, and communication skills

Quick responses. Very professional

Dallas and the staff were very open and transparent. In addition, and most important they were actually available when I had questions. Dallas and the staff were also quick to respond to any messages or emails I sent. Incredible customer service!!

Very helpful the entire time

Constant communication and always available to answer any questions we had with the process.

Constant communication after each step.

Everything was on time and did what they said they do

Brian Kappler made our experience very smooth and easy.

Thaer was very professional. He was also very responsive via call, text, and email.

Professional and most helpful

he was very friendly and helpfull. He made it an easy desision

Everything

The process was quick.

He was direct, honest and there for us to explain everything as needed.

Communication

Have an office in the east coast so we are not 3 hours different

Luke, although long distance, continues with advice and following thru. Always a positive experience!

Great communication!

John Miller made the experience personable, he treats you like family and he is very knowledgeable about the process and very helpful. He is also honest and that is also what help make the experience easier.

We had a great experience working with Mr. Amoroso he definitely made sure we knew what was going on during the whole process and was available at all times for us. Thank you !

John such a nice and knowledgeable guy. Always in top of the situation. Whenever you have questions he is there to answer.

Kraig went above and beyond for me on this transaction! His knowledge and service level were excellent!

Responsiveness at every concern!

Communication was very clear

Super easy to work with and great communication

Always available via text or phone to answer all my concerns. Explained everything in layman's terms and made me feel comfortable during the whole process

Tyler went above and beyond to assist us in the refinancing of our home. He is an exceptional employee and y’all are truly blessed to have him on yalls team.

From our first conversation to closing day everything was explained as to what to expect and how the process worked. It was super convenient. Dalen responded quickly to any questions or concerns I might have.

Carol and staff were amazing. Professional, sweet and efficient. They made sure the process went smooth and painless. It was a pleasure to have worked with them!

The communication and the small group that took it to the end. The challenges they made look easy as we impatiently questioned everything and they were there to answer every concern and question.

A great easy experience

Much appreciated help in navigating the process and finding solutions to roadblocks along the way.

what made my experience great was informative help and guidance.

Very fast on closing and answered all questions as asked.

Personal and quick feedback when needed!

Jason always texted, email, or called right back when I had questions. Keep me informed during this long process of refinance.And I received a great rate.

The communication was great

Brendan, was quick to respond with any questions that I had.

Very knowledgable and very efficient in all aspects.Always very positive and upbeat in finding ways to make my loan a success. I would definately reccomend her to anyone looking for her expertise.Thank you for everything!!!

Quick response to my questions.

This is my first experience with a mortgage finance but I felt that it went relatively smoothly.

Professional, knowledgeable and Midwest honest. Very responsive to my questions whether email or voicemail.

the quickest & easiest refi I have ever done!

Good communication and always was very knowledgeable about any questions I had. Thank you so much!

HE HANDLED THINGS VERY QUICKLY

There is no better guy then Jeff Hopkins to deal with

Everything was great information etc

The ease of the whole process. If we had questions they were answered quickly and knowledgeably. We are excited about the rate and savings . Thanks again

Very helpful and professional

Karen went above and beyond the call of duty to communicate and resolve issues during the process. I feel like I made a new friend. A very pleasant experience.

Peter was great explaining the whole process and even worked through some numbers with me to make sure it was in my best interest to refinance my mortgage. He was always quick to respond to any questions or concerns.

Quick response and reliable

This was the first time I have refinanced and Mike was very patient and took all the time I needed to make sure I completely understood what was going on. It made this experience much less stressful.

She was always there to answer questions

Superior communication and availability

Everything was communicated to me and I was also guided during the whole process

He was very awesome! Excellent communicator and he answered all the our questions in a timely manner. We appreciate the work that he did to help us in the refinancing of our home.

Jason and Ava were great in handling all the issues and concerns. They acted promptly and professionally. The rates we were quoted as Costco clients were okay and slightly competitive. Appraisal team was uncoordinated and delayed the closing 6 weeks.

The process was smooth

truth telling, Rick and others called before to make me aware of what will take place, etc., and Immediate returned call and emails.

Clear honest communication. Never felt like I was getting the run around

Anthony was persistent in getting the refinance completed

The communication was the thing that made it great, it was never any question unanswered, and he made me feel comfortable which I think is the key.

Everything was easy

Gillian Soly

Quick easy satisfied

Faster more accurate process

Great no contact process.

Gillian was always available to answer any question or address any concerns I had.

The process was fast, communication was very clear, concise and no hustle. Our request for sending/ mailing paperworks were granted without hesitance and understood our being computer illiterate. Thankful!!!

Great after Jay took over! First loan officer didn't follow up or communicate effectively.

A different advisor dropped the ball, but Jay picked it up and scored a touchdown!

So easy. I was kept updated as to the process.

Very responsive!!

Very responsive and great customer service

John was the best

His follow up.

David was great. He really looks out for your best interest. Wonderful communication, he is always available when needed. Loved working with his team.

Carol was 10 steps ahead of everything and tackled any issues that occurred with ease. She’s just simply amazing

Less process work.

Dalen was very communicative with and he made a tedious process much more smooth for us. He was professional and diligent. Thank you

Nick was very professional, informative and right by our side through the entire loan process. He answered and followed up quickly anytime my husband or I reached out to him. He is wonderful and is a master at his craft! Thank you Nick!

Great person to work with. Understandable and communicates very well. #LETSGOBRANDON!!!

James was very responsive and kept me informed all the way through the process. We have refinanced a couple of times previously and this was by far the easiest experience! Thanks James!

Very good teams

Brian was super to work with. He answered all my questions and returned calls and text messages promptly. He was available from start to finish as we worked through a VA refinance...

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John and the team made things very quick and easy

Always kept the lines of communication open.

From the beginning, Colby was insightful about the process and had a lot of great information for us. Him being so knowledgeable and kind helped assure us through the process.

Great service and good communication throughout the process.

Jim was very responsive and the communication was clear and direct. He worked to get us the best possible outcome and we really appreciate it. Thanks !!

Excellent communication, very helpful

Bryan was always available to give information, clarify questions, and was very open to communication at any time of the day. He makes the process so easy and smooth! I will definitely recommend him to anyone looking to refinance. Thanks so much Bryan!!

Communication with Alex Miller, Liz Salman, and John Miller was outstanding.

Jay was always there for you. Quick to answer and if not there return calls.

Very courteous, very professional. Always available.

He is very knowledgeable and he follows up with text/phone call to make sure we are in track. And very professional and funny at same time. We enjoyed talking to him and if it wasn’t him I don’t know if we stayed to do business. He was that great!

The service was great made everything easy especially closing they came to my house

Prompt, friendly service and outstanding follow up.

It was very simple process and I didn't have to run to gather papers and uptodate communication

Dan was great and made the process simple, he was patient and offered great insights, I always knew where we were in the process! 😊

Great work. Easy process

Good and timely follow up on communication, requests for information and any questions that we had.

They did everything they could to make sure I became a home owner

He was very help throughout the process, also explained well how it was a much better deal to refinance with your company rather than the refinance I had started elsewhere.

Very friendly ,responds to questions and calls right away,

It was completed.

Nick was always available when I had questions and the overall process was extremely easy

text updates and communication made it very easy. remote closing was also great. Jesse was fantastic keeping us informed all the way.

Michelle was excellent. She was honest and super helpful throughout the process. She was very responsive. Kudos!!!!

Very friendly and easy to work with.

COMMUNICATION!!!! David and his team members walk with you throughout every step of the process. I have used them previously and highly recommend ICG!

Jess made the whole process smooth. He communicated throughout the entire process, easing our minds about any perceived issues.

Kept in touch

Communicated well and in a timely manner, made the process easy, no last minute surprises, vey professional

John Giger, was patient, available and ginuwine in his communications. His customer service skills are on point, just awesome! We can not say enough great things about John. We appreciate his professionalism and sincere empathy. Thank you, John!

The communication. I have a friend that is looking to refi and I am sending her your way

Professional

Michael was knowledgeable, professional and responsive to my requests.

I enjoyed every bit of communication. Fast responses through email or by phone

Tyler's professionalism and being willing to work with our difficult schedule.

The experience was great because everyone was friendly and informative throughout my refinance process.

very professional will recommend to friends and family , couldn’t have asked for a better mortgage company

Anna was great very professional and always there when I needed her thanks for everything

John was great with communicating. He continued to help us after waiting on his for so many months but we finally came through..

Bryan is very personable, super knowledgeable and a master at his craft. I wouldn’t want to use anyone other than Bryan as our broker from here on. He’s the best.

He was the BEST at communication! Everything he said was accurate too! We closed on time exactly as he said we would. As fine a process as his golden locks of hair.

I was happy with the level of professionalism I received. My questions and concerns were answered in a timely matter. The entire process was seamless which was really great, I would for sure recommend ICG to others.

Straight talk, excellent communication through out the process.

Anthony was read to answer every call and question that i had for him. He took the time to make sure i was comfortable and informed during the entire process. He truly went above and beyond to make this a pleasant experience.

David kept us informed as each step of the process was in motion. Gave great suggestions on how to navigate the first five years of the payback.

Able to answer my questions in a timely matter and very friendly.

I truly feel as if Teresa had my families best intrest at heart. She was very detailed in her work and was there with us every step of the way. You are lucky to have a GREAT employee to promote your business every day!! She's the best

Very quick, and got me a rate better than expected, with some discounts on the closing costs.