Get the Home
you Deserve

Drew was courteous and efficient from the beginning to the end of the transaction. It was a pleasure to work with him. Thank you!

How easy it was to work with you Joshua. Simple put no stress and saved us money. It was a lot easier then buying the house. Thank you for every thing.

Aaron was great, he was available and quick to respond to any questions I had. I could not have asked for more from him. Have and would recommend him again.

Austin was very responsive to all my questions and concerns.

Very responsive, easy to work with and met all expectations.

Laura was very communicative and made the process very easy

No

Brian was amazing at keeping communication and explaining things I did not understand. It made it easy to pull the trigger on getting my refinance with this company. Definitely be sending more of my friends your way!

He was excellent and give very quick response for the refinance of my house. His attitude was cooperative and helping and supporting. I will definitely refer him in my circle of influence.

Knowledgeable and reasonably timely feedback most of the time.

Original loan closing statement was incorrect and had to be redone and that held up the notary which held up closing.

This loan took 5 months to complete but having said that, jefferey never stopped communicating and promised all he said would be in the loan. Worth the wait!

Rick was on point on everything, communication was excellent, he answers all my questions, the process was smooth, answer my phone call on point, he was exceptional 100 % customer satisfaction, Please said thanks again to Rick ~Nino Garibaldi

Communicated with us every step of the way. The wait process was not long. Very satisfied

Prompt, clear communication

Smooth process!

Quick and smooth

Very responsive to our personal goals in acquiring this new home loan. Straightforward answers and information to all queries made. Got us a great deal overall. We are glad we chose this organization to streamline our VA home loan.

Christopher was so courteous, attentive, and very punctual with his responses. He answered any and all our many questions and concerns throughout the whole process. He really took his time to make sure we felt comfortable and cared for.

Service was friendly and efficient. Lindsay made our refi process simple.

Devin was a pleasure to work with and answered all my questions some even after hours.

COMMUNICATION, AVAILABILITY, CLARITY SURROUNDING THE PROCESS

David was great to work with, even when my application got passed to a new "phase" of the process I could always call David with any questions or concerns and he responded quickly with the information I needed.

Best experience I could ask for

expedited service

Dan Toth is a great communicator and responds to your questions promptly

Overall communication

Devin, was very attentive and always had quick correspondence to any questions and concerns.

Laura was professional throughout the entire process. She was helpful, clear in her communications, responsive to my concerns and needs, and friendly with a “can-do” attitude.

Brent is amazing to work with and my best friend was able to close her refinance on the same day I did. She was my first referral to him and I plan to send more. He will do whatever it takes to help with all that he can!

The process was fast, my inquiries were answered quickly, and Jeremy worked hard to get the rate I was looking for.

Everything was excellent! The advice,the procedure and communication. Loved it!

The whole process was quick and smooth. No surprises. Very appreciative of the knowledge of how we could save on refinancing our house.

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Rick did a great job keeping me informed all the way through the process

everything was great

John returned calls almost immediately. If John didn’t have answers, he had someone call us. Best service we ever had.

people who work for the company

I had great communication with Jason he gave all the information and kept me informed on what was going on.

She was was very responsive to my questions and concerns.

Great communicator and sets expectations, so there aren't surprises.

Transaction went very smoothly and my cost to refi was minimal. Took a while to go through but that was not their fault. I would definitely recommend Mike, he was great!

Got me a 2.6ish apr and saved me $800 per month on payments

Electronically signing helped a lot!! With busy schedules and obviously working; I would have never had the time to all this in a timely manner. Thanks so much!!

Noah was very patient with me and answered all my questions. He was prompt with communication and I feel that he worked with me to get the best rate possible. Thanks, Noah!

Dustin was engage, responsive, and professional. I enjoyed collaborating with him.

Devin was always in constant communication with me every step of the way. She made this process very simple for me & was very prep desafío al through it all. I would highly recommend Devin to family & friends.

Andrew was awesome. He made the process smooth and answered every question I had along the way. 10/10

Her and Pam were extremely polite, professional, responsive, and passionate about what they do. A+

Brice taken time explain everything since we are first time home owners, he worked hard to help us getting the loans

Jon was great from beginning to end. Answered all questions and concerns quickly.

Brian's personal touch.

Gracias Carlos por su ayuda en el refinanciamiento, aunque con ciertos retrasos pero finalmente termino todo bien

Mike was great at communicating with us throughout the entire process. Was always touching base and ensuring we didn't have any questions. Anyone who is looking to refinance or purchase should reach out to Mike!

The entire process was easy and efficient. Thanks for making our experience great!

Cassi was amazing in every way!

Clayton is always receptive to phone and email conversations.

Charles was very helpful and straightforward!

Robert Hernandez was very responsive, informative and most importantly; knowledgeable throughout the process. Excellent service was provided at all turns.

Mike is a great person as well as professionally. His word is his bond.

She is a good communica

Kristina was very reliable and quick to answer emails or call. She was flexible to meet and helped with all documents.

Mike is extremely knowledgeable and went above to ensure things are running smoothly and to answer all of my questions.

Smooth closing. Nothing I like more. Thanks Andrew.

Went smoothly

The process was quite lengthy.

Very helpful and knowledgeable.

The entire ICG team were very helpful throughout the process.

The process was easy, Zach explained everything in detail, and the people were friendly.

Jeff was fantastic! He was able to answer every question I had and had a lot of patience explaining everything.

This process was simple from the first day. I never had a doubt at any point of our refinancing process because of Chad!!

no comment

Joshua my processor!

I have found Joshua to be very knowledgeable and a man of his word

Luke provided great options, but most importantly he listened to what I had to say. I had a lot of questions and he patiently answered all of them. Thank you, Luke

Very helpful and knew all the answers to my questions.

Professionalism

Nope.

Brandon was very good about getting back with me quickly to with answers to any of my questions.

Devin was incredible. Attentive, quick to respond, caring, personable, just an incredible person to work with. She MADE this experience a positive one..

Communication with all concerned and the satisfaction of understanding the process!!!

Evan is extremely good at what he does and works hard to get the process done for you I will recommend him to everyone I know !!

Debra has a let's get it done personality and good with her follow up communication. She worked hard on my behalf to get credits through and a lower rate, which was much appreciated! Thanks Debra!!

Once we got our contact straight it was a lot better.

Drew and Heather got things done. They were awesome

NO

Fast and Excellent Service! Thank You Devin!

Ms. Browne is a wonderful person who knows her job. Someone who has a lot of patience and knows how to work with others. Ms. Brown is someone that I would highly recommend to others.

Drew kept his word and did what he said he could do.

Devin was great and super helpful. Prior to Devin helping us we had a different loan officer and did not have the best experience. I felt like nothing was being done in a timely manner. Once Devin began helping us the process became much better.

Josh answered all my questions immediately and made the process extremely simple

David, was very informative. If I had any questions David had the answers for me. The whole process was very easy.

Got the loan for the rate I wanted in the time frame I wanted. Who can ask for anything more?

By far the best guy for the job anyone could get! Communicated perfevtly and always answered all my questions. Made the process a breeze and couldnt be happier!

Extremely professional and timely, helped me close on my house earlier than anticipated and made everything a breeze. Highly recommended!

made ,the ,american dream,posible tks ,GB.

Exemplary professionalism...

He is the man of his words, i had very pleasant experience throughout the process.

Jared was always available to answer any question or concern I may have had. Never failed to return my calls, texts, or emails. I would highly recommend Jared to my friends and family for any mortgage loan they may need.

Raymond was very informative and respond ed to questions quickly.

Laura always responded expeditiously to our question and queries. Her communication was clear and to the point.

I appreciate John because he cared . He was very pateint with me and explain everything as many times I needed . He is my family now and for ever. Thank you John for your support .

Alex was very personable and explained the process to me completely. He was always available when needed.

Was able to answer all of my questions, I am very satisfied with the loan

A

Enjoyed working with Devin!! Communication was open and always responded for any queries. Would recommend to others!!

Courteous ,knowledgeable, Helpful

I m appreciated that Deanna followed up with providing answers to my questions. I also appreciated hearing why some processes seemed to be taking longer than expected. (Closing did not happen around time I was originally was told.)

The process was easy and glad I was able to do all from home.

Brice was excellent to work with. He made the entire process simple. Every step of the way I was informed of the status of my application and loan. It was an absolute pleasure to work with. I would highly recommend Brice.

Jared made my experience great

Excellent service and very efficient. I highly recommend Josh.

Responsiveness!!!

The level of service was amazing i was treated like a family member best experience ever.

Jared was awesome! I have already recommended him to a ton of my friends.

She always answered every question I had and followed up with me promptly.

We’ll never work with another mortgage lender! Thanks Justin!

Good communication

John stayed on top of my loan; checking on me to see if I had any questions; letting me know when the next step is going to happen.

Working with Justin was easy and stress free. We felt like he truly wanted the best for our situation and he walked us through it with patience. Would highly recommend.

Posted updates and phone calls to let you no progress of loan. Thank you Mr. Owens for your time and my wife and I need to refinance.

do not wish to post anything.

Excellent timely communication and follow through.

Jing was on top of the process every step of the way even when we were slow to move. She persistent without being pushy, and was knowledgeable aNd available to answer our questions. Thanks Jing for all your help!

Devin communicated with us every week to keep us a week and was available whenever we had a question. If we needed to leave a voicemail she responded quickly. She was the ultimate professional.

Josh is the complete package. He is knowledgeable, responsive to my questions, and communicated throughout the process with weekly updates. I couldn't be happier with his customer service.

Jason was great to work with. Once everyone else got involved the process was flawed and communication was not good. The closing process was a mess. In the end, it got done and we got a great rate.

Matthew is very professional and courteous; kept us in the loop throughout. The entire process went very smoothly, all the way through closing.

Always on point with my questions, prompt to respond to my calls, and pick my calls whenever I call him.

Excellent

Excellent advice. Provided guidance from the customer point of view. I have already referred him.

Worked closely with me to help make my wishes happen. Kept up in a communication form that worked best for me. Let me know what to expect all the way through and was always available to answer my questions.

Very helpful and informative.

Honest , available and really works hard for you ! Would him Again and again

Debra was responsive to all my questions and supportive in my doubt.

The best experience I've had with getting a new loan.

John was a professional and a pleasure to work with through the entire process.

Robert was very professional and competent and overall very accommodating in all facets of the process.

Cassi was super friendly and responsive, delivered exactly as promised, and made the whole process very easy.

Dan was very responsive and handled questions and concerns quickly and effectively.

Aside from Chad, the person that I interacted most with most was Sara Z. She was very attentive and accessible.

She was very responsive and walked me through everything.

Great service. Very patient

Awesome communication. Clear and straight to the point. Explained everything thoroughly.

Laura was amazing! She was available any time I had a question, no matter the question, and got me answers right away. She was super sweet and caring through the whole process. It was a joy working with her. Thank you so much!

Joe was able to get me a Mortage that no one could in 8 yrs. I owe my life to him My prayers were answered. He’s a saint.

Easy process, great experience, thank you!

Chris is great to work with. I travel every day and he went "above and beyond normal" to communicate, work with me, and get me through the process in record time. Chris, Ross and the TEAM did an exceptional job. THANKS...

Bethany is what makes house buying turn into one of the happiest moments in your life. She makes everything very easy for you to understand and at the same time make you feel unbelievably comfortable during the whole process.

The service Bethany provided was professional.

Carolina was a pleasure to work with and made our dream home possible. Thank you!

Laura was professional, responsive, and very helpful in us getting a competitive interest rate and terms.

Thanks for all your hard work and speedy responsiveness!

Isaac was always there for my questions, if he did not know at that time he always go back to me in a timely manner! Thanks for the help!! RZ

He got it done

Very professional and friendly.

Jonathan had been patiently persistent calling me regularly for five years more or less while i was mulling over the advantage and disadvantages of buying, renting, coop, condo, house and which kind of house...

It took too long to get everything processed.

It was a very good experience for me and my wife to work with. We both highly recommend this company to people who are looking to refinance their house. Take advantage of the rates now while you still can.

Great experience

Dan made the process very easy. From our initial discussion to closing, Dan was always there to answer questions and help along the way. I would definitely recommend him to family and friends. Truly Awesome!

easy of process to do a vrrl

communication, which is basically everything.

Edward was very professional, knowledgeable and friendly. He never was in a hurry and always answered my questions. He is "AWESOME"!!

It was a pleasure working with Andrew. He was great at explaining the benefits of an IRRL and was quick to answer any questions I had throughout the process. I would recommend his services to others without hesitation.

Quick responses Available Answered my questions Always bright and kind.

Very easy to work with. Made communication easy!

Please with the experiance Thank you

The ability to reach john at all times of the day. Very curteous of him to take time even after work to answer mortgage questions. He is also very friendly and knowledgeable.

NA

Extremely knowledgeable and helpful.

Absolutely amazing and very customer service oriented.

The personal process and knowledge of refinancing was to the letter! So I'm going to recommend, Ms. Gomez to my family and friends. Thank you Anthony Carter. ..

Melanie kept me up to date on all the happenings with my loan. She even answered my questions after the loan process was over. Thanks Melanie 😊

The most simple refi I have ever done. Everything went very smooth. Thank You.

Good job

More visibility into the loan timelines and next steps.

Mike did a great job at explaining the process and working with us the get the best rate. He kept us informed on our options and was not pushy at any point during our conversations with him.

all good

Jeremy's communication was great. He explained things very well that needed a signature. his patience was an A+.

Communicating with someone who is kind understanding and considerate as well as having a a professional staff for support

Great rates and everyone was a pleasure to work with. I would absolutely recommend your organization based on my experience.

Did not take a lot of time. I Sent the information requested and everything went smoothly .

Working with Kevin was pleasant. Not only is he professional but he was thorough in explaining the process step-by-step

Emily was great. Communicated great.

Jason was easy to do business with, explained the process and kept his commitments

Chris was super helpful and answered all of our questions (of which there were a lot).

Charles reached out to me when rates dropped. This is the kind of person you want to work with.

Comunacation was great ,very Professional.

Thomas kept us well informed throughout the entire process. He made sure we always understood what was going on. Thomas was great to work with.

Gary was very responsive throughout the process. My only complaint was that the original expected closing date was delayed almost a month.

We did most of our direct work with Daniel Levandoski. Overall experience was great; he answered all our questions and helped consult to the decisions we had to make.

he kept me informed with the status of the loan and was always available to take my calls when i need to speak to him

Michael is the very customer focused and follows through. Outstanding individual!

Well informed. Prompt responses to questions. Good speed in processing

R.p

Service

Communication. Staying updated on the process.

We got an unbelievable rate and our loan processed quickly. We highly recommend this team.

Everyone was so transparent and easy to communicate with

Aaron and his team are very professional and very attentive to all our needs, highly recommend working with Aaron

Matthew was pleasant to deal with and returned my inquiries with prompt attention.

Hunter was amazing! even while he was dealing with the covid he was always spot on when we had questions etc. his demeanor and attitude were always highly professional.

Excellent customer service!

Vv

Mark was always very responsive. He answered any questions I had thoroughly and said that I understood them.

Excellent service

Smooth transaction

Fantastic , great communication , great organization, so helpful and a joy to work with. I couldn’t have asked for a better loan officer.

Good communicator, calls for info or to do follow up. Made a very good effect in keeping me informed. Had very good conversations. Felt comfortable in securing the loan with him.

It was great working with him, he is very a helpful person if you have questions or there’s something you don’t understand he is always there to help yu, in other words Joel Makes everything easy for you. I sure recommend him 100%

I like how laid back Michael is....informative, easy to discuss questions and concerns with, responsive to me. Any issues we had were down the line with others he didn't have control over working with.

Brian kept me in the loop on every step during the process and answered my questions in a timely manner.

Competent, concise - excellent VA Refi - Thanks Ryan and Team - Strongly recommend for your mortgauge needs - Thanks Again - Doug & Sue B.

Responsiveness

It was really good experience dealing with Andrew. He was always available to address any question or concern.

Quick timely manner

Steve was always available when I needed guidance/information. Everything went smoothly as expected.

I was impressed with Matthew’s prompt response to any question we had. We were able to close our refinance quickly and efficiently.

Caytee lee proved that her main priority is her clients... through out the process she provided exceptional communication and support.

Caytee Lee was great to work with. She was very informative and explained everything! No matter how many times I emailed, called, or texted her she always answered very quickly. She got us a great deal on refinancing.

Very professional, very quick response at all times.

From our first conversation, Issac was friendly, knowledgeable and a true professional. He was with me the entire process, unlike most other mortgage companies where the applicant is constantly handed off to the next person

The refi-loan process went smoothly and Laura Sharrow was an excellent loan agent.

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Too many hands in the loan process and one hand wasn’t sure what the other one had already done. Little more communication needed.

Great service very prompt responses

Very friendly, and easy to work with. During the loan process, after my home was hit by a hurricane, managed to work through the issues and still close on the loan.

Gary dedicated and preservered through the process to get me the best rate, and worked thoroughly to get my refinance closed ASAP.

The team was very helpful with the process of getting me approved and I’m very appreciative

Very good rates and reasonable fees.

The professionalism and communication was outstanding. It made a complicated and complex experience enjoyable!

Caytee Lee was very courteous and pleasant to work with. Anytime I had a question or concern, she was either there to answer, or got back to me very quickly. I appreciate her hard work. 🙂

Kitre, was very good and timely with assisting me

Alex (and Jodi) went beyond normal to find a better interest rate for me. Process went very smoothly. Communication was prompt and thorough.

Great experience!! Very professional

Sean made everything extremely easy and guided us every step of the way.

Michael was very pleasant, knowledgeable, and kept me informed.

Everything took to long. If I was asked to provide something it was sent the same day but having to have to appraisals done and then being held up because some didn't send a form on your end delay even mor

In spite of all the COVID restrictions, your staff tried their best to finish my refinance process to the end. Thank you all.

Mr Forte was exceptional, he made the process easy and expedited everything every step of the way He was responsive at every possible moment and answered any and every questions we had, I highly recommend him to anyone Thanks Again Paul Zendler

awesome customer service

Aaron was great responding to my emails and calls. He answered all of my questions with professionalism.

Simply outstanding all the way around! Highly recommend Alex!

Mark was very helpful! He answered all my questions and I feel like he got me a good deal to refinance! I would recommend him to everyone.

Overall smooth experience. Very informative and helpful throughout the entire process.

He repeated basic loan information multiple times to ensure our understanding. He let us know weekly what the status of our loan was. He communicates very well.

Xiaojing Ren, is a highly experience loan officer. She knows what need to be done to get the work done.

Mr. James Garret was very professional and communicated very well from the beginning to the end throughout the refinancing process. Sincerely // Mr. Earnest Foster Jr,

This was the first time I have refinanced and Nathan made the process easy. He was patient with my questions, informative and extremely easy to communicate with. The process was timely and it helped me save $300.00 per month on my mortgage.

Melanie was great. She was proactive in her communications, and she kept me well informed about what was coming next.

Great service!

Great working with Sean and others. They were extremely professional, courteous and timely in all correspondence.

Judah was always available and pleasant to work with. Thank you

Everyone we dealt with was extremely helpful. Any concerns were addressed. We were very satisfied with everyone we worked with.

Outstanding service from start to finish.

She’s flexible and understanding

Whatever I needed help doing or question needed answered, John was there. He made our journey very pleasant and kept us updated on the process.

Right after I closed my loan for 2.62, a friend closed for 2.2! A little disappointed that I didn’t get a better rate even though I had asked about it. Overall, i am pleased to get the rate I got even though I believe it should have been lower.

Good communication

Second refinance with David because he always provides the absolute best professionalism and customer service.

Joshua is very knowledgeable and discussed my options and which could work best for me. Stephanie was very good and on it when it came to my needs. Happy!!!!

Ease of communication. Do it right the first time mentality.

Nathan is very customer oriented. Ensures that he is getting the best deal for his customers to fit their needs. Patient and walks through any questions for you.

Jason was quick with return of a text or call or email. Super fast and professional

She was VERY POLITE always explaining each step and keeping me informed of were we were in the lone from start to finish. I would send anyone to her that was looking to refinance.

Charles M New From the start to closing it was a very pleasant experience worked with Mike. Great job Mike!

Although it took a very long time to get through underwriting (which I attribute to, presumably, a high number of applications), the service provided by Aaron was great and he was readily available for questions and follow-up.

She was wonderful very professional and always responded very fast to any questions or issues that I may have had. I will be recommending her to family and friends.

Cameron was very knowledgeable about the current market, rates and options. And fast...

Mrs. Valentin was extremely Informative, knowledgeable, friendly, avaliable and more then willing to go the extra mile. The whole home buying process would not have been as wonderful as it was if it weren't for her.

Michael was great, responsive and clarified all questions asked.

Thank you for EVERYTHING!!

Quick and painless, no problems getting the streamline done.

Easy to work with. Fast turnaround and great communication throughout the process.

Great experience! Always quick to respond!

Dustin is absolutely the best! He was patient, reliable, efficient, best rates and communicated very well. I will be doing all my future loans with him! He makes it happen! Thanks again Dustin!

Jason was very understanding and paid particular attention to my concerns. I appreciated his focus and professionalism.

Great communication. To me, that counts for alot. Paperwork was quick and easy and Josh was very patient with me with e-signing. I was very happy with his professionalism and work ethic and his attitude. Thank you again

Steve is on top of his communication and gets the job done.

Nicholas was very helpful and straight forward through the process.

Quick honest straightforward communication. I am a very busy person and the amount of time the transaction took was right for me.

Thank you for assisting my closure. Will look forward to work with you and your team again,

My experience was great with the refinancing. Michael and the rest of the people who work with him were good.

Vanessa was fantastic! Thank you.

The process was very smooth throughout

Laura has excellent interpersonal skills. I can tell you she is the driving force behind this loan going through. She walked me through the process in exactly the manner I needed.

Jared helped us every step of the way, responding to our questions even outside of business hours. Excellent customer service and clear communication!

knew how to get everything done and on time

Eduardo is an excellent professional with him we feel very comfortable and confident. Thank you Eduardo for you help. we appreciate it a lot.

he wasn't pushy. he is very talkative tough!

It was great experience working with Drew. The entire process went smooth and he was very helpful and instrumental with the knowledge and prompt to my queries.

Thank you for your help!

🙂

Bryan did a great Job the process was easy

The refinance process took about 5 months to get through. Slowest of any in all my past years of refinancing or financing experience I've been through.

Immediate responses to all my questions, patient, very helpful

Iraklis Mouzakis is an absolute all-star! Best mortgage experience I could possibly imagine, without exaggeration! A+++

Clayton and Cody were awesome! Always willing to go the extra mile!!

The entire process was very quick and simple. Anytime I had questions I received an answer very quickly. Great customer service all around!!

Always had the answers, and was very informative through the entire process. Very pleasant guy, too.

Quick and Easy and got me a great rate.

Alice was able to communicate whenever needed and kept me posted through the whole process.

Well communication

Like was great! Very responsive and happy to explain items I had questions about.

Amazing experience! So nice and detailed oriented! Much better than any other company!

Through all of the many headaches that came up through the process, everyone was responsive and stayed in fairly constant communication with me. Any less attention to detail and I would have just gone to another lender.

the process was very easy and smooth

Alex was very helpful. Answered all our questions. Returned calls promptly and never pushy.

Easy to work with and met my expectations

Patricia was very professional very courteous she made the process very easy she was able to answer all of my questions anytime there was an issue she took care of it immediately she was awesome

I appreciated Clay’s professionalism, candor, and timely communication.

Always on top of it. Keeps us posted

The customer service, time,and effort put forth on my file

My wife and I are so Happy ! Just the personal touch and the care he took to help us through the process ... I have referred him to like 5 families already

Hunter was aways available to answer any questions and take care of concerns.

The process was quick and painless. Communication was great, and responses were quick!

Matt and team were very helpful, Answered all my questions, were there every step of the way and helped me to save a lot of money after only being in my house a little over a year.

Noah was very professional and helpful.

Refinance was made simple fast easy. Now we have a lower rate and saving more than $200 a month.

Marten was very good at keep me informed. Whenever there was a lack of communication, it was basically my fault as my email is not working properly.

Amanda was very helpful and has a great personality! Very professional as well! Made this a great experience for me!

Rob was very flexible with our schedule and explained in details all issues. Very patient.

She do good work, secund time

Everything went smoothly and professionally.

Great

Great rate, relatively easy process.

everything was clear, ontime, the comunication was good.

Josh was very helpful, able to answer all of my questions, worked quickly and most importantly was professional

Alex was super helpful and took the time to answer my many questions and address my concerns.

Laura and her colleagues friendly provided very good and on time services.

Bryan went above and beyond his responsibility as a mortgage broker. He was extremely patient and helped me out countless times with my lack of knowledge with my IPhone.

Prompt responses to my questions.

Sylvia was very great. She was always on top of things and guide us through a stressful moment in our life with a lot of care.

Everything was quick and easy

Owen was a one armed financier and worked to get my lowest rate and assistance. A FANTASTIC employee that needs to be Recognized by his Superiors.

Easy process

Replied to all emails and phone calls in a timely manner. Kept us informed as to the progress of the refi and would do what he said he would do. Initial information was correct, no surprises.

Very informative and helpful

Simple instructions and help for an old computer challenged customer

Great job

Easy and convenient.. willing to work with my odd schedule.

Very pleased with the services provided. Thank you for everything

Noah was on top of the whole process from beggining to end. The information he gave us was accurate. He was easily reachable. Great job!

The constant communication made it simpler knowing what was next to-do took the edge off the refinancing process.

Good communication, but not too much to make it overwhelming. Simple process and execution.

It took awhile to get the refinance completed. However we eventually reached or goal.

Smooth process. Information was presented clearly. Closing only took 20 minutes because we understood every page.

He was great to work with!

Krikor was absolutely amazing. He kept us informed the whole way through the process, answered all of our questions, and was always available. If i could give him higher then a 10....i would.

Muy buen servicio y exelente comunicación.

Our refi to a lower rate was smooth and easy. Communication was great between us. Will Recommend to others.

Caytee was very helpful throughout the Loan process and communication was good, timely with the information we needed, overall we enjoyed it, we definitely will be doing business with Caytee Lee in the future.

Great communication all the way through

Expeditious, thorough, knowledgeable, and experienced. This sums up my refinance experience with Tina. I could tell this was not her first rodeo and she made the experience pleasant. Thank you!

I was in the middle of re-fi with another company. After 100 days and it was still not closed. I explained to Chelsea what had happened and she went out of her way to make sure my loan closed in a timely manor

Easy to work with; things went quickly. No complaints!

Excellent service. Quick and efficient. Highly recommend

He was easy to reach and always responded and answered any and all questions. He walked us through the process all the way

Nice and easy process. Good communication.

Efficiency

We had to jump thru some hoops to get this loan processed and in the end it all worked out.

Gary was very informative and responsive to any inquiries or issues I had. He worked very hard to secure my business and did a great job.

Even with some hiccups that weren't really the fault of the company I was dealing with the whole process was very easy and very nice to deal with great people great service I'd recommend them to anyone

Charles always answered my questions promptly. While things might not have gone as quickly as I hoped, Charles got things done. And the loan was secured and executed.

Whenever i had questions Charles was always available to answer them, he was very knowledgeable and explained in terms I could understand. He is an asset to you your organization.

Joshua was very helpful and stayed in touch with us throughout the process

We were kept in touch every step of the way and every detail was explained and there was never anything unexpected.

Alex is always great to work with. Every time I had a question he called me almost immediately. The whole process was very easy with Alex's help.

Working with Kraig was great. He was patient and helpful in his advice. It was a pleasure working with him and would highly recommend him!

Efficient and responsive.

In spite of COVID impact, stayed with it and got it done! Thanks!

Friendly, professional, honest, great follow up!

Very helpful, great rate, great communication, much faster and better rate than other lenders. Nick and Amir always follow through! We are so glad that they processed our loan for us! We highly recommend!!!

Answered all my questions quickly and helped me navigate through the process.

Better communication

Nick was great, very responsive and immediately addressed every question or concern I had. Thank you

Great loan advice- he took my situation and found a refinance that made sense for me.

Mr. Rosati is extremely professional and efficient at his profession.

N/a

Jason, you are a person, who understanding that business from A to Z. Pleasure have a business with you 👍👍👍👍

Good communication

Chris was very knowledgeable and professional. He always returned my calls and had the answer to my questions. He made the refinancing process very easy to complete.

Great

Responded to emails and calls promptly.

Thomas and everyone was very helpful and went the extra mile to make my refinance go through with no issues

If a phone call follow by an email that will be great because not everybody check his/her email on time.

He kept me informed and responded quickly to questions.

The experience was painless and professional. Enjoyed working with Tina.

Ed listened and understood exactly what I wanted. He also provided knowledgeable guidance and answers to my questions. Ed was also quick to respond to everything, as well as very pleasant to work with.

We were given options all the other companies didn’t do that.

It was an easy and pleasant experience working with ICG. Andrew was instrumental for our closing on time

Robert did a great job explaining the process to me.

customer service

Nick was organized and responsive to all of our questions.

Everything was great. Ryan made Everything just so easy,and explained everything perfectly.i would definitely recommend that everybody wanting to refinance should call ryan.thanks for Everything.

Jason kept me informed about the progress of my loan every set of the way. He answered every question and I was comfortable through the process.

There were issues along the way with communication with other members outside of dan. It does seem like there are gaps in communication with other team members, particularly the notary service.

Very professional and persistent.

Jason is personable easy to reach and explained the process every step of the way. He always kept us in the loop of what was happening. He made it so less stressful it was amazing. This is the 2nd refinance we have done with him.

Jason was very helpful and kept me informed.

Cory Graciano made refinancing my home super easy! Very professional service and great communication.

John was very knowledgeable and available during the whole process.

Professional !!! On point ! Super friendly !! Make a hard process easier !! She shows she care !

Great job and wish him good luck.

Noah was very professional and knowledgeable and made the refinance process smooth. Thanks again.

I was supposed to be able to skip 2 mortgage payments. I am not able to.

The refinance with David and his team was by far the easiest, most stress-free refinance we’ve ever experienced. Great choice for anyone looking to purchase or refinance their home!

My journey has finished. Thanks and Blessings

Always kept us up to date. Knowledgeable!

Quick transaction. Very easy to work with.

Carol is great! We had a couple of situations with our financials that made a loan difficult and carol plowed right thru them! Always quick with phone calls and messages . Both of us very grateful to carol and her team. Thanks again

Nick and his team are very customer-focused and do an excellent job guiding clients through the process and setting proper expectations.

Good job

Nick is knowledgeable and very responsive, returning answers promptly whenever questions arose.

The electronic paperwork was not so user friendly or the website. The paperwork at my house was not complete and needed way more information than it should have if it was done on the website.

Michael is responsive to the questions that I have asked and he has no trouble to go ahead and beyond to find the best solution for my refinancing needs

Everyone worked hard, quick and everything went smoothly. From the beginning of the process to the closing we had no complaints of the process.

Drew and his team are the dream team. They are very helpful through the whole process and he was available at all hours of the day to answer my questions. 13/10, would use again and again and again

EVERYTHING WAS EXPLAIN .......ALL QUESTIONS WERE ANSWERED .

Excellent customer service

Excellent service and seemed to have a genuine desire to help us with the process and desired outcome. Thanks much!

It was a pleasure to interact with John during my loan process. Due to his compassion and dedication of his work lead to success result at the end. I would refer to any friend and family when there is opportunity sincerely,

Our Refinance experience with Thomas was wonderful! He was very friendly and helpful and we were able to get everything done in a timely manner! Great Experience !

This was a very smooth process and Christopher kept me well informed. It was a pleasure working with him.

Fernando and Magali were very communicative, they offered a lot of information, and were always willing to assist. Very much appreciate their hard work.

Was able to close on my house

very professional and secure about the process

Timely response. Very patient with all my questions.

Pleasant. Knowledgeable. Good communication. Always available.

Devin made it great. IT needs to work on the website some though, as there was an issue being able to sign the final docs.

He was just a very friendly guy. I was never pressured to buy anything and he was very knowledgeable with refinancing.

A true gentleman. In an age of technology is was nice to experience good old fashion service & communication. Answered every question along the way & addressed every concern that came up. Thank you

Everything was perfect. Thanks for Everything

Very personal. Not pushy at all. Delivered the information professionally.

Everything was great from the begining to the end. Very profesinal and helpfull Frindly,kind and full of knowledge.

Everything was great from the begining to the end Very profesional and helpfull. Friendly,kind and full of knowledge.

The process was very smooth and Deanna made sure that we knew and prepared for any potential road blocks. I would not hesitate to recommend Deanna to help any other buyers.

Very fast at responding to question and extremely knowledgeable in any questions I had. Would highly recommend to any vet out there looking for help refinancing.

I've worked with this group twice and both times the process went great. Totally streamlined. Communication was great. I'd recommend Christopher anytime.

Nicholas was reachable, efficient and worked with us quickly through the closing process. I would recommend him to anyone!

The refinance went smooth. Jared came through on everything he said he would. I would highly recommend

Nick was so much helpful in getting the loan process done as smooth as possible.

Super easy

Luke and the closing team made my multi-loan process happen smoother than I've ever experienced in the past 30+ years. Excellent job of communicating, responding to questions and issues in an ultra-timely manner, and then making it all happen. Thanks!

Was always there to answer questions. Followed up and was keeping me informed.

A mortgage transaction is very complex. Yehuda Shur was top notch in knowing every minute detail required to get us the best price , efficiently and correctly. He is a mortgage pro! Extremely professional and a pleasure to work with. 5 STAR!

I always enjoy working with Nicolas. He is very knowledgeable and kind! I have referred a few friends to ICG and trust that they are in good hands. I was extremely pleased with my service and communication at ICG.

Went smooth

Chelsea was great and always available to answer any questions or concerns that I had. The loan completion took a long time but she communicated clearly on what was going on and what step of the process it's in.

Process took way too long. John was great at keeping me up to date however the time it took to close was long.

It was a smooth ride during the process.

simple process

Rick gave us clear and precise instructions on everything that we needed to do get through the process. If we ran into a problem he was always there to get us out of a jam.

Saving

Shelly was patient with us during the entire process of re-financing. She gave great advice and worked to get us a good rate. Would definitely recommend for others looking to re-finance!

Patience Knowledge Always available when questions arise and give me the best deal among all the competitions Thanks.

Flexible, knowledgeable and responsive

Krikor was communicative, quick, thorough and always available. He processed our loan quickly and made everything very easy. I will definitely refer him to others.

fast / great feedback. No problems in talking to john and getting all documents. Was like he was located next door.

Drew was just amazing!! Help me out though every step

Very professional.

What a great experience!

Great and clear communication. This process can be SO confusing, but it wasn't with Shelly. Thank you very much!

Always available to answer questions and provided updates as needed. Hats off to Michael for a job well done

A job well done, thanks!

Very easy with communication even though we went through a little bumpy road and was pleased with the overall outcome.

Daniel helped me a ton and guided me through the process. He explained every step and made it painless. Daniel always answered my text and phone calls if i had any questions. I would highly recommend him to anybody.

Great communication and explanation of the whole process

We had a bad lack of communication in the beginning... at the end it all came together

Ryan patiently explained information several times to ensure we understood and was comfortable with our decision

Good Communication was the main thing that made this a great transaction.

We had a great experience working with this company they got us a great rate

Good communication

Communication with Russell was spot on!

Isaac was very responsive and answered all of my questions throughout the entire experience. Thanks Isaac!

Overall great experience

Great rate

Patria is very knowledgeable. She answered all our questions she made our refinancing quickest and easiest best experience . She is very easy to talk to. I would highly recommend her.

The consist updates ensured me the process was moving forward and allowed me to remain confident in the process.

Chris was great! He was always on top of things and kept us informed. He was very kind, professional and very nice to work with. If I had a question, he always got back to me. We would definitely work with Chris again.

Alex came trough with the promised updates and took the time to explain everything. Thank you

The process was fast and easy. Jared responded to all my questions and concerns quickly. Overall just a pleasant experience.

Chris was only a phone call away. Always answered the call. Made the refinance go very smooth.

Knowledgeable and great with punctuality

Customer focus and concise

Christopher kept me informed of everything going on.

Forcing me to include feedback to complete the survey is not a good way to get a good rating.

The whole process was fast an painless. Everything Dustin Said was going to happen happen. This has been one of if not the less stressful loan process I've been through.

Brandon was friendly professional and very knowledgeable. We had instant report and it was easy communicating with him throughout the entire process

Ryan has great knowledge about his work and others team member are really cooperative.

Have a great experience, the representative was experienced and knowledgeable.

My loan officer, Robert was excellent. He listened to my concerns, worked with them, and made our new mortgage happen faster, and better than I could have hoped. Thank you so much.

Thank you once again!

The loan took longer then it should have, just over 2 months, it should have taken 30 days

He always answered my questions and responded in a timely manor.

Timely upto date information

great service

Great customer service!

Communication!

After looking several places, we got the rate and terms that we wanted. The communication was excellent!

An amazing experience and so easy. This was my second Refi and smooth as butter with amazing rates no one could have beat. Chris made this process so easy!

He responded to all of my questions quickly

Matt and Todd were constantly responsive and even if they did not have an answer, they got an the phone and promised a follow up which happened on schedule.

Very helpful!

Excellent communication

Fre uency of contact and length process took.

Shelly was so helpful and guided my wife and I throughout the whole process.

Amazing

Evan gets the impossible done in an efficient manner!

He was great with communicating every step along the loan process. Would highly recommend him to my friends!

Communication, concern and overall attention and kindness regarding the loan process.

Communication and loan process was clear and rapid. I will definitely recommend this lender to anyone looking for refinancing or new loan purchases. Thank you!

Alex is always professional and very knowledgeable about the refinance process. This is my 2nd time working with him and he does not disappoint! I highly recommend working with Alex.

Professional and timely

He was very professional and easy to talk to

Responsive and answered any concerns.

First he was the loan processor who left a voice mail. I had approx 25 calls from Lending Tree. He got the loan because he left a voice mail. Secondly he always responded quickly when I asked questions.

Shelly is very professional and easy to work with. She works hard for her clients and diligently tries to find the best rate she can.

Peter is patient, organized & a great communicator. Peter never made us feel rushed even when we may have asked the same questions more than once, he took his time & explained it again until we understood everything.

Arnold did deliver what was promised at the beginning of the process.

Just communicated with me about what I needed to sign and no unnecessary communications.

Easy process and Judah was always on top of it

He was very upfront with the process and each step. Made it very easy for us

I liked that everyone was professional, friendly, and efficient. I made our refinance smooth and easy.

Very patient and helpful will recommend to anybody!

From day one Alex kept us informed and was always willing to answer any questions we had. I couldn’t be more pleased with the whole process.

It is hard to be perfect!

Happy I talked with him because I now pay $150 less a month for my mortgage.

It was the best experience, ever! Great communication, when needed, and absolutely hassle free! Clay is one of the best!

He went above and beyond to help us with our loan. We are forever grateful for his kindness and professional demeanor. Being small business owners, our situation was a little different but nonetheless, he helped us get the house of our dreams.

Extremely easy, no hassle, no bs

You guys looked out in lowering the rate with no fees. You were able to offer the lowest rate. The process ran smoothly except that it took a little longer than expected. You even saved me money by foregoing an appraisal.

Dan was very easy to talk to. He was very responsive and made the process of refinancing as painless as possible. His whole team was incredible.

he was willing to help me with other things that I needed done and he so far is there for me and that there means a lot

Drew made the re-finance process painless and was very responsive to all my questions.

Caytee was a big help in refinancing my home . I would like to thank.her for everything she has done to help me get my loan.

Devin did an awesome job and stayed in contact during the entire process.

Thank you for going in detail.

Hunter did a great job on my loan. Highly recommend!

The overall experience was great. Saved me and my family a lot of money with the new rates.

Really enjoy David servicing my refinancing of my loan. David was very attentive and if I had any questions he answered them right away. David is knowledgeable and made me aware of things previous loan officers didn’t share. David is a great guy.

Did take 2 months to get this done

.

Quick replies to any questions. Closed on time.

Luke and his team did a great job at locking me in for the best rate available. I’m very happy with their service .

The communication!

Brandon is highly knowledgeable, super responsive and a great communicator. Would definitely recommend.

Constant communication and sound advice from a genuine people person.

He took care of any questions that I had.

Thomas was professional and very good at sending me emails with documents that needed to be signed. He walked me Thur the entire loan process.

We had a wonderful experience a s were extremely impressed with the ease of working with Chris and IMG. We’ve already told everyone we know and will continue to speak high praises for the customer satisfaction and ease of the process.

Making sure employees are tracking the same information about the loan process.

It was a “Covid”experience, but at the end it was victory. Thank God for Daniel’s experience/ professionalism that Was employed into making all an Awesome experience.

Lewis, my rep made everything smooth and fast. Straight forward process, like it should be. Awesome customer support!!!

Robert did an outstanding job with our refinancing.

Daniel always responded to my emails or calls. Very polite individual.

Very professional, helpful, punctual.great to work with.I am very appreciative of Mr Bucco and all his wonderful team members.

Joshua is so knowledgeable and very responsive. He made me feel comfortable and the process was so smooth Sonya Goldsmith

Awesome

Jared was very helpful and he was available. He gave me his cell number and basically I could reach him when I needed to. I'm huge on customer service and Jared is awesome at it. Thanks Jared for everything!

David always stayed in contact with me from the first phone call I made. The entire process was very smooth.

Kristina was quick to answer all our questions. We have already referred her to family and friends.

It was quick, easy and painless.

Julio was amazing, he made the whole process very smooth. Pleasure to work with him.

Best experience ever

Peter Smith is Awesome & very knowledgeable

n/a

Very professional, answered all my questions and helped match when I found lower expenses.

EJ’s experience and knowledge as a mortgage specialist made the process extremely simple. From the first conversation to closing all went according to the expectations that were set. EJ is clearly a pro!

Bethany was very pleasant to work with and very helpful.

Dan kept me informed with each step.

He guided me through the process, when I was confused about some of the procedures. I appreciate the help and the understanding.

I did not have difficulty with communications with any of the staff. That was a big plus for me. For the most part things turned out as expected by me. That is a good thing!

Smooth and very timely refi! Highly recommend!

David was always available to answer any questions I had. He also followed through on any action needed and made sure to explain everything to my understanding.

Hands down best customer service I've experienced. I made contact with Raymond because someone else failed to do their job correctly and it was nothing but professionalism and smooth sailing from that point forward.

He kept me informed throughout,worked tirelessly and instilled confidence In me,when I was wavering and was always positive when set backs arose.He is a great asset to the organization.

Friendly staff great experience & lots of patient Thank you 🙏🏾

Great communication and advice.

While the process took longer than expected, the information I received was timely, the service overall was excellent and stress free.

My experience with him is great because is really professional and always answers the phone and help me trough my refinance process .

My mortgage refi went well with no hiccups. I am very pleased with the service.

Kristina made this whole process a lot easier!

The experience was great overall because they kept communication constant and worked with us despite our time being so short and occupied. We're glad we got to work with these people

Danny was very knowledgeable and easy to get ahold of. Thanks again

It was a pleasure to work with Daniel 👍🏼

Jason went above and beyond in helping us with our refinance! The pandemic presented some unique hurdles, but Jason was such an important asset in helping us navigate through the new requirements. We honestly could not have done it without him!

Very good at communicating and following up. Great humble guy!

I really liked to be able to communicate on text messages at first to work out the details and qualify that we could come to agreement on the numbers. Good communication throughout the process. I've been pleased with the process and outcome.

Everything was explained to me throughout the entire process. Everyone was helpful and courteous at all times. All of my questions were answered quickly and professionally. The entire loan process was quick and smooth.

Shelley Johnson

Judah, is very responsive and knowledgeable. He made the whole refinancing process look very easy. Thank you Judah.

Dan was very easy to talk to and answered all of our questions. There were no unwanted surprises and the process was very smooth. Thank you.

Communication was clear, consistent, and professional... and my questions were always answered quickly and completely.

Very good she totally walks you through everything answers all your questions explaining step by step very good and professional she's on top of her game i give her ten thumbs up 👍

Great service great people

Mr. Kovelman did amazing job assisting me with getting mortgage approval and was very informative of all aspects of home buying. I would recommend Arnold to anyone interested in getting a mortgage for a new home.

Communication !

I had a great overall experience dealing with ICG!

It was a very easy process.

Shelly was very easy to work with. She is a complete professional and I was very happy with the process and the outcome. Thank you, Shelly!

Make the loan process quicker. Eleven weeks is a bit long.

Everyone was great and kept us up to date on our case file. thank you.

The process was very easy and convenient.

Raymond made the process very smooth and comfortable

Communication was great, easy to talk to. Understandable explanations and quick to help with unseen problems. (DocuSign)

Mr. H Stay on top of everything a long the way If he for seen a delay he would do all he could to move it a long. An awesome person.

Devin was great with keeping me up to date and answering all of my questions.

Very convenient with the process done online with secure uploads.

Constant communication, always responded to my questions and listened to me...,

really great rates and communicaiton!

;}

Thanks for all the help with the refinancing of the mortgage loan!

Thank you for your great work!

From beginning to the end Prince was extremely professional and patient with us. I never felt pressured or forced. I was very impressed with him.

Caytee was patient and very helpful through the whole process

The prompt responses.

Russell was very patient and straight forward with me. Answered all my question and made sure everything was taken care of. Russell and his team were great!

The ease of being able to go through the whole loan process, via computer or mobile phone, was a big factor. Also, the knowledge and communication with Judah throughout the loan process was excellent.

Alex explained everything in easy to follow detail.

Chris was wonderful! He kept me in the loop and updated as needed all the way to the end.

Great communication through the entire process!

We started the re-fi in July, surprised it took to the end of October to complete. The first processor is no longer with your company--Marcus-appears he dropped the ball. Ashley was not the best either. Happy that Joshua took over. Thank you.

Great service

Very satisfied thank you

Dustin was very helpful with every step of the refinancing process. He was a great communicator and was very attentive to every need we had. Thank you Dustin for all your help!!

Dustin was great. He answered all of our questions and went over all the details. The loan finished as he promised and nothing changed. We will use him for our mortgages from now on.

Everything was very professional and performed in a timely manner

John was very personable and easy to talk to. He made sure that the whole mortgage refinance process go as smooth and quick as possible. I would recommend him to family/friends.

This was a great experience. I enjoyed working with Jonathan in the refinancing of my home.

Nick was great to work with. Made the process very simple and straight forward.

More verbal communication and less email

Bethany got back to me immediately, even if she was on vacation. Thank you.

yes

Matthew Hess was very profesional during the process of the loan. Closing the loan took longer than expected but he kept us informed at all times.

Laura was great. She was attentive and committed, evening calling/texting when she had other things going on.

David was quick to respond to all of my questions. I told him what I was looking for and he made it happen. Smooth process with his support!

Communication Steven really stayed in contact with us when no one else did especially during this COVID 19 experience. He was a blessing! Thank you Steven Bertone!

Chris always kept me informed and called me on weekends and off hours if needed. He really helped everything go as smooth as possible.

Very professional, quick, & through. Highly recommended.

Very diligent, honest, and responsible lady. I have done two refinances through her and I've had a beautiful experience dealing with her. I'd definitely recommend her a million percent! She's worth being told she's a star 😉 Rehan

This is my 3 time working with him and my coworkers love him too!

The help he gave and was patient with all questions

Laura was straightforward and willing to go extra mile.

Dan was super responsive and maintained communication with my husband and I throughout the entire process. He was great!

Everyone was extremely helpful and made what could have been a stressful process very easy. Everyone was amazing!!!

Really organized and froendly

Extremely easy!

Your team headed by Brian P. did a great job getting me over any bumps in the road that might have come up...............Ron O

Marten was always prompt with his follow up with me during the entire process.

Krikor kept me well informed throughout the entire process.

Judah was the best part of the experience. I had my doubts but Judah was always there.

Mathew was constantly providing updates on the status of my loan process.

John was very professional. Anytime we had a question, he got back to us right away & explained things in detail to make sure we understood. I would highly recommend him.

Chris was very helpful in explaining the process and breaking down the numbers. Overall, great experience.

John was always very friendly and communicated the process very well. He was a pleasure to work with. Thank you.

Overall good deal, it took 2 months to get my house refinanced, thank you Alex!

The service was great thanks Dave

All questions I had was answered promptly...

There seemed to be long periods of nothing.

John was very responsive to my mortgage refinance requests. He provided excellent customer service, he was attentive and provided information I needed to close on my loan. I have referred my next door neighbor to John to refinance his mortgage.

Timely , cordial, on top of things

Communication was swift and easy. I always get an update on the progress of my transaction.

Judah was always available for any questions. He was very professional and upfront with all costs.

Austin is a great communicator. He is very friendly and very responsive to all requests.

Ryann was easy to talk to and everything that he said was right on the money . Great experience for a lender and Ryann did an excellent job. It went well with everybody that was involved with my loan . A big thank you from me . Good job ryann .

Bryan years and depth of experience spoke to us before we even found our house. Bryan was clear and responsive at all times - a true professional. Bryan maintained at all times an innate level of humor and humanity in an otherwise mundane process.

Judah was professional, polite, responsive and informative. He would take the time to fully explain answers to any questions that we had, and he would follow-up on matters, as promised.

It took forever I applied on the 3rd of August and didn't get it done until after the 15th of October

Brian Is very knowledgable and he gladly answered any question no matter how simple or how many times I would ask him.

.

David was very responsive and explained the whole process.

Laura responded promptly to any and all questions. She was personable and easy to communicate with. I was pleased with the transaction.

Carol would answer phone calls/texts Ridiculously fast!!!

David and his team made our transition easy and worry free.

Matt Corrao was very knowledgeable in helping me refinance my home. He communicated with me throughout the entire process from start to finish. He was very honest, clear and concise. Matt made it happen!

Great job by John Petri..highly recommend

He did a great job.

The entire process was made quick and easy.

No worries with Alice.

your comunication

Great communication and fast service!

Jeff was very professional and great to work with!!

Josh did a great job helping me and accomplished getting me the rate he said he would, I have already given his number to a friend of mine.

Ryan was so informative and pleasant to work with! He really was down to earth and made this process the smoothest one yet!

Very informative and helpful always ready to answer questions at anytime.

Great service

Communication with Matt was easy and not problems.

Very professional and answered any questions I had. I always got a quick response no matter the time of day.

Deanna was wonderful to work with. She was always available and truthful with me. Absolutely no surprises. Thank you, Deanna.

Chris was always available to answer our questions and help us through the process. He was great!

Brandon was very professional, answered all of our questions or referred us to someone who could. Brandon was a pleasure to work with.

The whole process was very smooth and communication was clear and efficient

He was responsive whenever I communicate with him. He works fast. Thank you for your otstanding service.

Very helpful and very kind Thanks for all your help

Very smooth and painless experience. The refi saved me money and Richard made it a pleasurable experience.

The personal attention

Shelly was very knowledgeable and was very helpful in making the whole process seamless.

Devin was very kind and informative. She was also readily available when I needed to speak with her. Really great experience.

Brandon and Ross were very communicative, stayed in touch frequently with updates, they were all around a great team to work with! I will definitely refer them if I know of clients looking for a mortgage loan!

Jared was easy to reach with any question I had. He kept me updated throughout my loan process which made me feel very comfortable.

It was a great working with them! Highly recommend them

Great

Alex was super responsive and went above and beyond to get us the best deal. And I never had to resubmit any paperwork twice. He excellently coordinated all the support people in the process.

He was keenly interested in what we wanted and worked to fulfill our expectations. Always kept us appraised of current status of our loan process. Was quick to respond to questions. Very knowledgeable and patient.

Very personable, informative and kept on the task of getting our refinance completed in a timely manner..Thank you so much!!

Steve was honest and transparent working for our benefit.

Christopher was very helpful and informative during the entire loan process

Good and friendly communication through the process

Noah was always extremely professional, responsive and helpful. He was a pleasure to work with. I highly recommend Noah.

Process went nice and smooth

Very smooth refinance with great communication.

Glad we were able to close on our re-finance.

All things being equal with regard to refinance rates among multiple companies the one thing which determined my selection of ICG was Steve's candor and promptness to answer my questions...well done!

Great job Jerron and the rest of the people who worked on making the process go so smoothly . I appreciate all your efforts and thank you so much

professional very helpful,pleasant had answers to all my questions

Na

Stellar Customer Service!

Peter was very helpful and understanding with me at getting this loan I tell everyone how helpful he was. John Heckman

Ryan was very knowledgeable, helpful and friendly. He answered all our questions that we had. He was easy access for us even on the weekends.

Everything was smooth, great communication, always willing to answer all my questions

From the start to the finish the process went as planned. Devin explained the process and answered any question I had. She would send update emails every week throughout the process.

Bethany was a pleasure to work with and was very responsive to all my needs!

Matthew was very responsive and helpful. He was very know about the entire process. Really good customer service!

good communicator. kept me in the loop.

He was always there to answer questions

Great experience as always. This is my second time working with Nunzio and it is an absolute pleasure. Process is made easy and stress free. Big thank you to Nunzio and team at intercontinental capital group.

Communication and her help to understand every aspect

Had plenty of support through the process

Fast and clear communication. A feel of personal engagement.

outstanding work by chris thank you

I am very happy with his expertise service

Ron was very easy to talk to and he knew his job and did it very well, Very professional.

In an between they has some miscommunication over certain things. But at the end of the day it was resolved. Next time dealing with someone else you have to be more detail and specific.

Everything was very timely and professionally handled

Quick and easy refinance with a lower interest rate. Thanks!

Judah was great communicator . Very well spoken and explained everything in a calm manner. He was the best loan processor I have dealt with and I have dealt with several.

Brice is very professional, ready to answer all your questions and explain the process in detail. He is easy to work and simply the best

Once out of Bethany's hands the communications was not great.

Bethany was absolutely awesome! Great at communicating every step of the process.

John was upfrin6, honest and helpful. I could not have asked more of him.

Very easy communication, and worked with us diligently to achieve our goal.

BRIAN WEGENER A VERY GOOD PERSON THANK YOU

Brian was very helpful and explained The whole process to me so there were no surprises. I trusted him and it played off with the best rates and terms I thought possible.

Got right bsck to me. It was a breeze

Fast and easy

Mr. Hess was very efficient and friendly. He helped me understand the loan process and answered all my questions. If a future refinance is in our future I will definitely give him a call.

Great customer service.

Bethany made it great.

Excellent customer service and actually cared to get things done

Bethany

Mr. Barkley is a outstanding individual that go above and beyond to make sure everything is understood with out thowpe the best transaction by far that we experience. Thank you for a job well done!!!!

The best communication experience I have ever had with a lender. Matthew Hess and the whole team had seamless process. Made it very easy for a guy not very savvy on the computer. Thanks

Matthew was easy to work with and put up with me which is no easy task. He was helpful and did what he said he would do.

Bethany was professional, courteous and practiced perfect communication throughout the entire load process. It was refreshing to have such a personal touch. I would recommend friends, family and co-workers to do business with Bethany.

John was very easy to understand ant to communicate with him was very easy, It was so that I Feld like I have known Him for a long time, I even ask him to come and visit with us if He ever comes to Carolina. Thanks John

Ryan was very good at returning calls and being available to answer questions my wife or I had.

Michael made the whole experience easy and made us feel like the only client. An overall great experience and he was fantastic!!

Brian made the whole transaction smooth and seamless. He answered all our questions in a quick manner, and was through. We will definitely work with Brian again if we refinance again.

COMMUNICATIONS

Brian’s communication was awesome.

Devin Kirk was very professional, knowledgeable, and responsive. I felt like I was in good hands throughout the process. I would definitely recommend her to others. She appears to be an asset to ICG.

Just an overall great experience.

Great communication throughout the whole process. Explained everything in detail and made everything super easy! Will recommend to friends and family!

Dealing with Ed, Glenn and Jessica made the process next to effortless! I would recommend them to anybody. Thanks!

More communication

None

Thank you!

Robert Hernandez is very knowledgeable, extremely professional and a true pleasure to work with. Thank you

Christopher walked us through everything and was great at explaining the ins and outs of the process. He was quick to respond to my questions and really made the experience overall great. Would definitely recommend him to friends and family.

Mr John Miller made my experience very easy and pleasant. He was always quick to answer all questions I had and ensured that I was kept informed every step of the way. I will refer him to everyone I know. Thank you.

quick response to questions, ans was truthful

Maintained a great line of communication throughout the entire process.

Great

Clayton has great service, he was accessible and communicated regularly, as far as detailed the process thoroughly.

Good communication

Good experience. Can improve on communication. Derron and rest of ICG staff were sometimes hard to reach.

Very responsive with questions and answers, easy process.

Patricia always answered my calls and helped me every step of the way!

I had a great overall experience with ICG.

The all around professional service.

Helpful and informative

Chris and team were extremely honest and accurate in the numbers, steps and final signing.

I had amazing experience. Quick and easy always answered my calls anytime if the day. Got back to me with information in a timely fashion. Would definitely use them again.

Everyone responded to emails, updates and phones calls in a timely professional manner. Thanks Chris for everything.

Shelly was wonderful to work with, very professional and responsive. She is a pleasure to talk to and I would be more than happy to have her work for my family and friends in the future.

Always clear and concise. Walked me through the process every step of the way and always kept me informed in what was happening

He called me regularly to brief me about current status of my refi process.

Patient. Willing to walk us through questions

Jason is outstanding and very professional. He knows his stuff and knowledgeable.

He had all the answers to my questions and followed up with me

She was very kind and pleasant to work with. She was helpful and worked into the evening hours to complete our refinance. Even though she had a sick child, she responded to my questions, via text. She went up and beyond!

Alice was great to work with right from the start. She answered all my questions, never left me in the dark, and made this entire process simple.

Very friendly, knowledgeable and professional in all areas. Great working with him.

Excellent communication and customer service

Thank you for all the help and making it easy for us...never hesitate to help and make sure we were taken care of....thank you

Working with Karel was pleasure

Good communication and customer service

Personal interaction

Excellent service from Steve, he is extremely personable and definitely went the extra mile for me with my loan. Kathy was also super helpful, between the both of them it put me at ease knowing I was in such good hands. Highly recommend!!

It was a pleasure working with Drew on my house's refinancing process. He is very approachable, and always ready/willing to help and answer all my questions (which is a lot). Thanks Drew!

was able to close.

Nicholas Williams did a great job and was very patient and understanding during the whole process. Very informative and respectful.

Aaron kept us in the loop throughout the Refi process. We could text or call him at any point and he was always able to update us quickly.

Absolutely Amazing!! Deanna was quick to answer any questions and was very informative during the whole loan process!!!

Bryan helped us in every step of the process to get the mortgage smoothly and with minimal effort. Highly recommend!

Dan was available at after work hours. He responded to every query in a timely manner. Having all the documents on the website with electronic sign off was convenient.

Super organized and helpful.

The entire process went very smoothly. Response time on the few questions we had was quick. Overall, a pleasant and stress free experience.

was told it would be fast and would not have a lot of paperwork-was not fast and had to continuously submit documents

Clear and timely response to our questions.

Made the process as easy on me as possible. Explained things well when I didn't understand.

Great experience; referred to Sister-InLaw.

Dan was great to work with. Very personable, professional and accommodating. We are very happy with our experience and will definitely recommend him.

Nicholas was able to answer all my emails timely and professionally. Loan application went well. Great experience!

Was easy process and if needed help all I had to do is contact Kristina Still and she would get back to me very quick. I referred sister to her and they are going through process with her also and well recommend others

Communication was great and Robert was available throughout the refinance the entire time.

Thomas was easy to work with and very knowledgeable.

Everything was done over the computer. All documents were sent for us to review and sign electronicley. The whole process was made very simple.

Ricardo was very friendly and answered all of my questions.

Fast and easy

Rick had great communication throughout the refinance process answered all our questions in a timely manner and was friendly and courteous.

Nicholas stayed in contact with me during the approval process.

The entire process was quick.

People that I work with for very understanding and caring

Professional engagement, great communications, easy to reach via telephone, and sufficiently answered questions regarding the refinancing documents.

So easy and no stress! Josh handled everything and communicated with me whatever was needed.

He wasn’t very pushy and very informative with what ever questions I had. I loved how fast we actually refinanced our home and he was very straight forward and he never sugar coated anything. I felt I was in good hands.

The process was hassle free and very professional. Great experience!

It was great

Great service!

Communication issue

Took longer then expected but all worked out ok

Alex was very patient with all of our questions. He was easy to reach and explained everything until we were comfortable. Very easy to work with.

Jackie was genuine, knowledgeable, responsive and fun to work with.

Jason was very informative, open and professional throughout the entire process. TD

Caytee Lee not only explained every aspect well - she was always available when I had a question or needed confirmation about a detail. It was one of the least stressful refinancing/closing experiences that I have had.

N

Excellent and friendly customer service with quick responsiveness.