Get the Home
you Deserve

Jordan was quick to respond and patient with explanations. Thank you for all your help

Bethany was on it and kept me well-informed of everything that was going on great job

To ya and Luis were great to work with! Very available for any questions I had and worked all hours of the day to try and close my loan! I would not hesitate at all to use them again! Thank you so much for all your hard work!

Ryan was great.

Carter was very responsive and helpful. It was a quick and smooth transaction.

Karen was very attentive and responsive to any questions. I would highly recommend her and her team.

My experienced with Intercontinental CapitalGroup was grate! The staffs was very informative about every things I needed. Wonderful teamwork, you make my dream came true getting my own home! Thank you.⭐️⭐️⭐️⭐️⭐️

John Giger is the best agent.

Caytee is great! Very professional and friendly. Whenever I had a question she was there to help, very responsive. I highly recommend her!

Sean was a pleasure to work with, he was very responsive. I would definitely recommend and do business with Sean again.

Communication. Was always given with a way I could understand it. All questions was answered in intelligently. He is a great person to know.

David’s communication with us was great he would always keep us in the loop of what was going on and would explain it in terms we could understand. We greatly appreciate all the help we got. Thank you!

fernando and his team help me throughout the process and made sure it was a very smooth transaction

Thomas was good. He came in at the end of the process. Before Thomas communication was not great. I think my original loan officer must have left the company.

Seemless and extremely easy process. Dalen was quick to respond to our questions and was very thorough and explained everything to us.

Everything was very convenient

Every contact was returned almost immediately. Every question answered. Every person I had contact with was kind, attentive and pleasant to work with. Thank you all!!!!

Great experience and people are easy to work with.

No problem.

Drew worked with us for months during a pandemic. What else do you need to know? 🙂

Excellent communication, very simple process, and very informative

Great communication and timely responses. The most pleasant REFI experience I have ever had.

The communication

John went above and beyond to help us

This is the second time Jason's been able to help me. Always up front, very thorough and communicates throughout the entire process. Jason is the guy to go to.

The knowledge that I received in the processes because it was my first time refinancing before.

Sean was very helpful during the process and kept me posted throughout.

Hunter Shreves is great to work with. He answered my text right away. Very satisfied.

Paul

My experience with James Garret was very good and professional.

Helpful & informative. Communication A+

Effortless on my part, the entire team was at my disposal. They make me feel like I was the only client in town, which is a beautiful thing.

Brandt is not only a great communicator but he also takes the initiative to research those issues that are important to his clients. My inquiries were always handled promptly and professionally.

Daniel was easy to work with and very informative. He made what could have been a stressful process very smooth. Daniel was highly professional and we would and already have recommended his services to our friends and family.

My first mortgage person left her job half way Through the process. Jarad picked it up and completed the job as a professional!!

Aaron's team worked well together to get our loan pushed thru despite being 3 time zones away and 100% virtual. Thanks Aaron!

Nick delivered on his promises. Very smooth and efficient process. Very satisfied with ICG.

He was cool guy he helped finish the process

Casey took care of everything I needed...even if it was not his direct job. Doesn't get any better than that. Better keep him around for a looooong while!

Casey made the entire process very easy. He was very responsive when I had any questions about the process. I would definitely recommend Casey for your mortgage needs.

The entire process was good. It did take lots of paper work but once all the requirements were completed it was very simple to close. I like the fact that I didn’t have to go sign papers anywhere. All the paperwork was signed in my house.

Very good service overall. James was up front about what he could offer and everything he told me was 100% accurate.

Matt and team were thorough, answered all my questions and I was able to close on time. It was a pleasure working with them.

Everyone was very informative and friendly from beginning to end. Very comfortable experience!

Great guy to work with great people skills

The refinance process was fast. I had one delay but it wasn't related to The Loan processing team. My area was declared a natural disaster and i need to have my home inspected.

Bailey Harris was on point always there for me!!

Dennis did an excellent job of communicating throughout the loan process. He is a great guy that made obtaining and closing my loan easy. If I ever had any questions Dennis provided me with thorough explanations.

just his help to get this done

Through the lengthy process of refinancing, David Anderson of Intercontinental Capital Group was there every step of the way to answer questions that we had, in an easy to understand way. Very professional! The whole experience was a good one!

Rick was very friendly, and was always there to answer any and all questions.

Carlos was so pleasant to work with. He guided us every step of the way and was very knowledgeable. He worked very hard for us to get our loan on time and was always following up. We appreciate everything he did for us.

x

Everything was great! Steven is a true professional! He kept me up to date on my loan and he made everything so easy! Thank you , Steven!

Mr. Casey Corn was great to work with!! He explained the process in detail and would check in with us all of the time. He was very friendly and couldn’t have asked for a better loan officer to work with. Awesome experience!!!!

Casey Corn with Intercontinental Lending group were easy to work with. The process from application was easy and uncomplicated. We were kept updated with progress and necessary documentation needed.

Worked with Drew Stancill and he made our home buying experience very simple. Was in constant communication every step of the way. He took away a lot of stress that comes with buying our first home by making everything very simple

My husband an I were very satisfied with Drew an his professionalism. We would recommend him to friends and family. Looking forward to working with him in the future

Drew Stancill did a great job on my refinance! I was very happy with his service and professionalism. I would recommend him to friends and family. Thank you!

Everything went very smoothly.

Devin answered all question and made sure the refinance experience was a good one

John went above and beyond to get this done for us. We appreciated his clear and transparent communication along the way. We'd recommend John to our friends and family.

All the numbers came out correct.

It take too long, beside that everything great.

He has great customer service.

Sara was always available to answer questions and deal with any problems that came up.

Highly responsive team, good communicators!

Mr. Gore was very responsive and always returned my phone call/email. I was very pleased with having Mr. Gore as my loan processor.

Everything worked out, took longer than expected, but eventually the loan came thru. With no problems or changes. Thank you

NA

NA

He was very knowledgeable in of the entire process and promptly responded to questions. Great work ethic.

It was a pleasure working with Drew.

.

Ms. Lee put the time and effort in to get me what she promised me. I’m happy with the overall result. Thank you!

Shelly was very friendly and professional. Such a great experience to go through my refinance with. I would recommend her to everyone I know who is looking to refinance. Thank you so much for the opportunity to do business with you.

Jason was on top of my loan and very helpful.

Thank you, Alex! It was a pleasure to work with you. Excellent service and excellent rate!

thanks

I had a lot of questions about the loan details. When I emailed Krikor with the questions even though is was in the late in the evening he took the time to call me and answer all my questions.

G.O.A.T

Very helpful, always available.

Responsive and informed

My experience with Kyle was great but the process in which it took this loan to go through, in my opinion, was dragged-out. I’ve had better experiences with other companies.

It's was ok only more comucation between the team

.

They made it very convenient to complete the process during the COVID-19 pandemic. There were no surprise changes when things were finalized and rates were extremely competitive.

The entire process was just amazing

Our experience with Brennen pehrson was great! The process was smooth and he was always quick to answer any questions. We have never had a loan go so smooth before. I would recommend him to anyone.

David is easy to talk to and articulate. He is a wealth of experience.

Very responsive and a overall smooth transition.

Communication was great! Thank you, again for helping us.

He was available all the time.

very professional...I highly recommend them to anyone that needs their services. thanks for helping me with everything I needed. thank you very much.

David constantly made me feel he had our best interests in the forefront at all times. He responded to all of questions and requests immediately and he resolved every issue quickly.

Great experience working with Luke and his team. Very professional the way they conduct business.

Great service , I appreciate it greatly.

Nicholas is very responsive with all the information we need. He helped us from the start to finish of our refi.

Krikor was personable and patient. He seems transparent and gave me what I felt was honest advice. He also helped streamline things when I wasn’t having luck with the closing processors. And he was always accessible!

brian is so helpful, patient and really knows his stuff. he hung in there with me and helped me in every way. i give him the highest recommendation. the company is lucky to have him.

No feed back at this time

Kyle was on top of everything from the get go and made sure each step ran smoothly.

THANKS JOSHUA MY REFINANCE WAS SHORT AND FAST I SUBMITTED VERY LITTLE PAPERWORK THEY DID ALL THE GROUND WORK MY EXPERIENCE WAS AWESOME. THANKS AGAIN.

The process had a lot of lag time but I am very happy with the loan.

I could say every thing went very smooth ,was one of the easiest refinance done . thanks to Auston he took care of every thing right away with no delay.

I literally was a day away from closing with loan depot but had horrible experience- Bobbie turned this around and intercontinental was great to work with- so glad I didn't close with Loan depot

?

Fast and easy. Ryan was great to work with and kept communication open.

Awesome to work with

Good job

Matt was readily available to answer all of our questions. He is very knowledgeable and made us feel at easy throughout the entire refinance process.

Brian was super responsive and proactive. He answered all of my questions promptly and clearly, and kept me apprised of the progress of my application and the closing. Excellent professional service!

Daniel took care of any questions or concerns I had promptly and efficiently. Thank you for all your help!

Brian and his team made this process easy and hassle free. I’ve already referred a few friends his way when they decide to refinance!

Daniel made our recent refi easy and made us feel confident we were making the right choice to go with ICG. Daniel was very responsive and easy to talk to. Thanks Daniel

I wish it could have been done faster.

I’ve closed on 4 new loans and refinanced 3 times...this was by far the best experience I’ve had getting to the closing table. Drew made the process easy and got me the best rate in town! Thanks Drew and ICG!

2%

Worked directly with Matthew Vasconcellos the loan officer and Bill Forte to ensure the process moving. Happy with the final results.

Hunter was always accessible and very helpful!

No bull just accurate information and attention to detail

She kept me updated and informed and is a pleasant and friendly person

David and his team were always available. They followed up regularly and responded quickly.

Fast responses and good information

Luke is very knowledgeable and understanding. He is also very easy to work with. He reviewed all of our options am helped us decide the best route for our situation. We are happy.

Brian was very attentive and quick to reply with accurate answers. I never had anything to worry about during what can normally be a stressful situation. Thanks Brian!

Tina and the team were super responsive and very helpful

Easy communication. Always felt listened to instead of talked at. Friendly demeanor.

Jason made it easy and let me know what I needed to do next. Thanks.

Matthew was extremely helpful and kept us informed about what was happening. He helped us navigate the whole process.

Matt was very helpful and straightforward with everything involved. Loved the fact that we exchanged phone numbers early on and was very encouraging to reach out with questions/concerns. Kept me well informed.

Ryan was a pleasure to work with very patient and understanding. Keep up the great work

Drew is the best in the business. He made the process quick and easy.

The entire process was pretty easy and Drew Stencill with ICG was key to close successfully. Great follow up when I had questions or concerns Thanks Drew!

Drew Stancill was very good with handling our refinancing of our home. Drew also helped other members of my family with refinancing. We appreciate all of you work. Thank you Drew

We were kept in the loop for the whole refinancing process. If we had any questions they were answered promptly. The process was also convenient and easy.

Great overall experience

Easy. He handle everything for me

Tina very polite and hossome, great job.

Very personable and communicative.

It was a quick straight forward process.

I had a lot of questions for Ryan and he answered them promptly and with the details I needed.

Joseph was prompt; excellent in communicating requirements and follow up I have already referred a Friend for his loan needs to Joseph based on my experience

Karen understanding my loan and all ways getting back to me ASAP when I had a question and the loan came out exactly what she offered Mark O

Easy to deal with and very communicative.

Joe did a great job with upfront process, but the time to process the loan was not satisfactory. It was a refinance BA loan with minimal documentation and it took two months to close.

Great advice excellent communication.

ok

Devin keeps us updated through the whole process. She is the best. Thank you very much for helping us.

Jing was amazing, she was always available if we had any questions or concerns. I would definitely recommend her

I had a great experience. Questions were answered in a timely manner and things were handled swiftly.

Bethany was very kind and respectful and very understanding of mine and my wife's concerns.

Drew Stancill is one of the best in the business. He is friendly, professional, and knowledgeable. Always answers any questions and is there for you through the entire process.

I've refinanced twice with Drew Stancill as my Loan Officer. He has been top notch each time. I wouldn't go with anothe loan officer, as long as he's working he'll be my choice everytime.

Chris is very knowledgeable and very professional but he also is able to treat you like family when dealing with issues I would recommend is service to any one and he needs a raise or a big bonus 👍.

Dustin is so easy to work with and I am always able to get a hold of him if I have questions about anything. He takes the time to make sure I understand before moving on to something else. I will only deal with him when it comes to my home loan.

Easy and painless. Everything was communicated to me upfront and the end result was just what I expected. Thanks Dustin and ICG.

I have used Dustin multiple times and sent many clients his way. He is great at what he does.

Owen went above and beyond working with our crazy schedule. He was extremely informative throughout the entire process. We recommended him to friends of ours before we even closed.

Sean kept me updated every step of the way and made the process as easy as possible.

The great interest rate on loan

Catherine was very helpful and responsive through the entire process of our home refinance.

It took too long to finish process.

Kameron was great at communicating about our status and progress through the mortgage refi process. He made sure we knew what to expect next, and when to expect it.

great comms and very professional

The refinance was very easy, i had plenty of time to send all my paperwork over and I was informed every step of the way. I did recommend this company to my sister because it was so easy.

Alan was great he helped us through ever step of the process. He answered all our questions and made the process as smooth as possible.I would recommend him to my family and friends. It was a pleasure working with him.

Matthew was patient and answered EVERY question we had, took our numerous phone calls and walked us through the process He was great to work with and we would definitely recommend him to others

Awesome painless experience

We were kept informed step by step on what was going on. Very professional.

Hunter Shreves was very good, but the processors and the title company were terrible.

The processors were slower than I thought necessary

Stacy was always super fast in replying to me, getting me all the info I needed and answering my questions as the refinance process went on. She deserves the best praise. Thank you and good luck!

Kameron kept me in the loop throughout the whole process. I would definitely work wotk him again.

Dan was great always on time and had the information I needed. He was great to work with.

Jason and his team know what they are doing. This is my second time using him. They have great communication!

You guys are easy and fast and Kramer made it even better.

Caytee made everything clear and concise when it came to explaining the ins and outs of the loan process. Everything went smoothly and was completed in a timely manner

Very knowledgeable and willing to take the time to explain every step of the process.

Cassandra responded to my questions in a timely manner and had an answer if things were being held up in the process. Overall, good communication throughout and would recommend!

Being about to manage documents digitally was incredibly convenient.

Easy Process to Close

Joshua took the reigns with our refinance for our home and stayed in communication with details to finalize our loan.

Debra looked out for me personally and answered all my questions in a way I could understand. She was very personable.

Satisfactory customer service!

He was very thorough with his work. He’ll give his opinions and help all throughout. Also very informative. Great pleasure working with him and absolutely will recommend

Fantastic customer service!! We had lots of questions and they never hesitated to try and answer them. Thank you for a great refi experience

Personal telephone conversations

Refi's are never easy, a lot of paperwork to pull together, but Isaac made it smooth sailing.

Great!

Luke, although out of state, was very helpful,, constantly in touch, and readily available every step of the way. The experience was cost efficient and truly a positive one!

Brian was very helpful in the refinancing process.

Overall, it was a pleasure working with Matthew.

Very helpful and pleasant.

We had a great experience and would refer others.

He was extremely nice and was completely a professional

John was great to work with however the entire process with ICG took way too long. Once the loan made it to underwriting it was there for over a month

Ryan was very knowledgeable and professional. Ryan walked me step by step by explaining the whole process in terms which I could understand.

What a true jem! Knowledgeable and explain options very well and kind Thanks!

There were periods where I expected to hear feedback from the officer - where I had to contact him to determine what was going on and what would happen next.

She was very attentive and very quick to respond to calls and emails

Thank you for everything

Thank you for your great assistance on the refinancing.

Responsive, helpful and friendly. Thank you!

Great company to do business with. Everyone worked their hardest to get my loan closed!

Things took a bit longer than expected and a few problems with details and numbers.

Honestly and prompt responses

It was great.

Chris stayed connected informing us of every step of our loan process .. very professional

Mark was very helpful and answered all of my questions. His staff kept me informed as my load processed. The notary was also pleasant and organized. Ive enjoyed my experience with the company.

Very knowledgeable from day one. Honest and very nice. When we spoke for the first time the conversation was almost an hour. Put my at ease about the entire process about the entire refinance.

On time all from home would do again

The process took too long. David was very helpful before the process started. Thank you,

All the people in the process were very nice and helpful Thank you!!

Everything took a while- 3 months from when we started the process to finally close, but Nick’s communication was great.

Joshua is very knowledgeable, efficient and know how to get the job done. Thank you for every thing

Andrew was knowledgeable and easy to work with.

Alex told me we could close in Dec and we were not able to close until March

Very diligent... went step by step through the process with me

Great follow up guy. Strongly recommended.

Chris was very easy to work with. He turned what seemed to be a daunting task into a pleasant experience. I would strongly recommend him and his team to anyone.

Just great job from Fernando. Thank you a lot

Better communication and updates on the status of the process. Communication was great on the application process once the ball was rolling it seems that communication virtually disappeared especially when the loan was in the underwriting process.

Everyone was very accessible and got back to us right away when we had questions. All were highly professional.

It was truly a great experience working with Dan. A true professional in every aspect of his job! I would definitely work with him again and would readily refer him to friends and family.

Chris did beyond to ensure and secure the best rate possible, when I need explanation or help to keep loan process moving he was always available at any time. I will definitively recommend him to any of my friends or family!

Great rates, very responsive

Jason was great to work with. Explained questions thoroughly and was very up beat. Walked us through every step of the refinance.

Process was very slow. Had a hard time getting status. I’m sure it was due to volume of refi’s. Stephanie is very pleasant to work with

It wasn't fast, but the end result was worth it. They did exactly what they said that they would do.

Ryan was very responsive and easy to get in touch with when I had questions. He made the whole process as easy as it could be.

Great communication and fast response everytime that was needed.

Shelly was pleasant and very responsive throughout the entire process! We highly recommend her!

Catherine Kelsey made our experience excellent. Very experienced and knowledgeable. Told me she could get me a better rate and save me about 300 bucks and she did exactly that no messing around. Thank you.

Peter, LaSann, and the team made it super easy to go through the application process and they answered any questions that I had. I liked the portal which allowed me to safely upload the required documents from me.

Kept in touch as to progress of loan

Great communication.

We got help evry step of the way. We were also provided with clarity when questions rised

Each of the agents I dealt with were extremely courteous and helpful when I needed assistance with any of the steps required to complete the process.

I was got a great deal and was kept informed throughout the process.

He took his time to explain everything to me that I did not understand.

Ryan was very easy to chat with and answered all the first-timer questions we had about refinancing. We would use Ryan and ICG all over again if he had to (hopefully we won't have to)!

Very personable and helped me navigate my refinancing options.

Joshua, once you provide him with documents that he needs he keeps you updated throughout the loan process. That’s why this is my second transaction with Joshua he’s consistent.

Very helpful

Communication and support

Nicole was so wonderful to work with!

He always in communication when I needed a question answered about the loan process. Very helpful and knowledgable.

Our social security numbers and signatures were faxed out to general fax numbers. Not happy at all about this. To be clear, it was not Shane who did this, it was his colleague.

Very competitive rate and low transaction fees. Very smooth transaction. Will recommend to friends and family.

The staff at ICG are very professional and courteous. All of our concerns and questions were answered in a timely manner.

Was a fairly simple process. Everyone I worked with was friendly and informative seeming to have my best interest in mind.

Always followed up

Kyle is very responsive and addressed all my questions and concerns up front. Excellent service and all portrays good intentions

Mr Nanna remained calm and helpful throughout the process He remained calm and unseeded my concerns about the length of time that the process took and the slowness of requesting information from us

Brian was always attentive and on time with all documents and information

Very responsive to calls. Had best overall rates out of 10 providers that submitted quotes.

I was able to get a good rate.

It’s was great but processed is pretty long (3months)

Jason is very professional and extremely knowledgeable. I did not need to follow up on anything, he was right with me throughout the process. I highly recommend him to anyone looking to purchase or refinance a home.

Had us locked in at one interest rate and didn’t put all information in and came back with a higher rate. It was corrected but took way too long. Then our closer was 2 hrs late and we had plans with out of town guests.

I don’t like essay questions

Dustin was a pleasure to work with.

Ryan made the process seem like I was working with a family member or old friend so, it was a great experience and he helped me make an important decision easy. I enjoyed the process thanks to Ryan.

Hunter kept me informed. He answered all questions that I had. I felt like he was my advocate and I truly appreciated his patience, knowledge and honesty throughout the process. Thank you Hunter!

Great communication, made the process easy

Brennen have excellent customer service and willing to go above In beyond. His reachable at any time make the process even much easier. His knowledgeable on what his doing and definitely I recommend him.

Dan was excellent from the first contact that we had with him. He was professional, very clear in our communications, and was very pleasant to deal with. I recommend highly with no reservation.

Gret service and lots of help from Arnold answering questions and concerns

Dalen Jackson is awesome he helped me to get a lower interest rate on my home and answered any questions or concerns I had. He mad the process easy and painless, Dalen is an amazing guy to work with. Very knowledgeable. 10/10

She was able to help me walk through the paper work. I have a problem with the computer.

It took alittle longer than I thought but all worked out just fine. Everyone I talked to was very helpful.

Sometimes emails were responded after two-three follow-up emails.

Austin was kind on the phone and seemed like a low pressure guy. I fully understand that people are working in the field to make money, like we all are, but he didn’t seem like that was all he was about. It was good chatting with him about my options.

I had great experience with Scott he is such a god man has a lot of patience and he explains everything!! he is great!!!

Thank you so much for all you did to get my refi done! You kept me up to speed throughout the process and I feel you got things done as quickly and efficiently as possible - I thank you sincerely for that. DJ

What a great experience and such a fantastic rate!

Ryan was great to work with! Our rate could not be beat and he was super helpful throughout the process!

Very personable and confident.

The experience was great the service made it really nice

She is very good, patient in work and strong in business ability. I will recommend it to my friends.

The the refi of my house went very smooth. No unexpected things came up. I have given Carter’s name and number to my daughter. To contact him when she is ready thanks for the smooth process.

Stacy was very helpful and communicated in a timely manner. The process however took over three months. Much too long for a refinance. I don't think this was anything that Stacy did.

Stacy was very helpful and communicated well. There was a problem however with the closing. I believe that 3 1/2 months is too long for a refinance. This was probably not Stacy's fault.

Tina and everyone else at ICG were so easy to work with. They were patient, understanding and communicated extremely well through every step of the process. I cannot say enough good things about them!

Steve was great and answered all my questions almost daily. He worked with us in every which way. Highly recommend.

John made us feel like we mattered to him. He was always quick to respond with answers to our questions. Good luck John 👍

It was a pleasure working with Bernadette, she was very helpful answering all my questions and keeping communication open when needed, she is a true professional, it made my borrowing experience painless, fast and great!!! Thank you, Maria DeGuzman

His attitude and being willing to tell the truth. And his honesty.

The level of service and communication offered by Marc Cherman was above and beyond that of any other loan manager I contacted in my re-finance quest.

She was great but this whole refinance process was way more complicated than our original purchase.

Simple straight forward

Cassandra was very proactive, professional and friendly as we worked through the loan process. It was a pleasant experience.

easy and fast refinancing

Sylvia made the whole refinancing experience so easy. Her communication and follow up was exceptional and I look forward to unhesitatingly referring her to any of my friends in need of a mortgage professional.

Everything went very smooth

Joe was responsive and pleasant to work with.

My simple refinance took a total of 6 months from start to finish.

Excellent communication. Process took much longer than necessary however, I do not hold Brandon responsible

Devin was great to work with. She was very responsive and informative and kept me updated the whole way through the process. I would definitely use Devin again.

What first made me want to go w Derron was that he was very personable , which made the whole experience easy. His knowledge is a great asset , he did a wonderful job

The professional service provided.

Friendly and knowledgeable.

Ryan creatively, and knowledgeably, was able to provide a solution that saved me several hundred dollars a month, including a great rate.

Brian was very professional with his communications and his knowledge of the process.

100% satisfied

we were 2 people that knows nothing about refinancing and things that go along with it, and he made it seem so easy! Great guy!!

Bernadette is a true professional. Extremely communicative and knowledgeable. It has been a great pleasure working with her.

it simply took so very long. I understand it's a very busy time for refis and lawn closings...my refi process took 6 months.

I was pleased with the servic

Chris was very knowledgeable and helpful.

Everything was great. I had no complaints, actually, the opposite. I would recommend Arnold and his team!!

Great overall experience.

no issues with the FHA streamline. As Daniel mentioned, it was a very simple process.

Great communication all around and willing to help clarify any questions through out the whole process. He helped several family members with refinancing and everyone is very pleased. Thank you

Chris was always available when we had a question and he's about getting the work done in a timely manner. Chris is easy to talk to and made us feel that he was working for us.

Honestly did speak as much as I thought we would but when we did it was enough.

Joseph was with us all the way. There were a couple of hiccups along the way, but Joseph was always there to fix any problems and answer any questions. A very professional person with which to work.

Alice went above and beyond to help us through our loan process. We felt blessed to get to work with her.

Stacy was super friendly and very responsive to all questions & needs during this time. Highly recommend.

Keeping us up to date on everything

Chelsea was very personable and professional. She regularly kept us informed as to the status of our mortgage refinance. She was always available to answer our questions. Even after-hours. Overall, it was a pleasant experience interacting with her.

thanks

Joe was very responsive, helpful, and professional. He cares about his clients. We highly recommend Joe!

Kyle worked very hard to make this as painless as possible during this electronic process of refinancing.

The ending process went very quickly , it was the underwriting that took so long

I thank him because he worked hard for my family and I to get a lower percentage!!!!

Overall the processing service was good. Alex was awesome and prompt on answering any queries as well updated on any of the follow up needed in order to progress the refinance. Thank you and would definitely recommend to other friends.

Great communication and assistance working through my unique situation.

Process was very slow and additional requested information came unexpectedly and not fully explained. Wasn't always sure who to contact for follow up.

Karen was awesome to work with!

Josh always responds quickly to any questions I have and the overall experience was smooth and pleasant.

Professional, timely resolution of questions and she is very friendly.

Dalen was very help and patient during the entire loan application process. He was also extremely personable. I didn't feel like just the next applicant in line. Nice job!

John communicated everything well inorder to accomplish the mission,thank you and your staff very much Sir,thanks.

Good, timely correspondence.

Answered all questions and concerns! Thank you !

Good service.

Brandt was very professional at all times, and very informative with all my questions. Never once did I ask a question only to be told he would get back with me. I have already recommended several friends. He's the GOAT of a loan officer! 5 Stars!!

everything was done in a timely fashion.good experience,thank you.

Luke Hetrick, of Intercontinental Capital Group, through his steadfast professionalism, ensured the refinance process was delivered as promised. I highly recommend him to anyone seeking a mortgage refinance.

The whole process was clear and the team at ICG responsive to our concerns. After document reviews, corrections were made accurately. Considering the volumes being processed currently, our overall processing time was relatively quick.

Chris was very thorough and provided timely communication throughout the process.

My phone calls and questions were answered fast and explained to me. For Courteous and I would recommend all my family and friends

Great all around service

Easy process

the transition was easy. all questions were answered. I received a great rate

Attention to details, outstanding service

Chelsea kept us up to date with every thing! When we did have questions she was easy to get in touch with and answer any questions

Casey quickly replied to my emails &/or texts and let me know the status of my refinance!!!

Ryan was very helpful and knowledgeable. He explained every step of the process and was prompt with answers to all of our questions. I would highly recommend Ryan for VA refinancing.

Jason was extreme helpful and very prompt when replying to texts. The entire process went very smooth. Very stress free! Thanks Jason

Stacy was very responsive to my questions during the process. She responds best through email but will talk on the phone to explain things. She is very knowledgeable and thorough with her work. Great customer service!

Great communication and service. She was always reachable and made herself available to answer all my questions. Will recommend to my friends (I already did for a few) and will reach out to her for future needs. Thanks Jennifer.

Arnold made the refinance process simple, smooth and painless. His team did a great job!! Thanks!!!!

Fast and efficient communication. Friendly communication. Quick response times even outside regular Business hours.

Brendan was always available to help us during the process and answer questions

Laura was diligent and responsive to my inquiries when I had questions and concerns.

Would do business again for the rates they were able to give !!

Follow up on requests from his support network. Less reliance on technology that was difficult or impossible for me to utilize. John did find workarounds that I appreciate. The process took entirely too long to complete

Michael was so helpful and patient. He helped me through the refinance with ease. He even thought me how to scan documents on my cell phone so I could make the refinance process so much easier!! I would recommend him to everyone !!

It was really great working with Viraj. He was really helpful in processing our refinance. Could not have gotten it done with out his help. He was very helpful in getting us a great low interest rate.

Everything was very Smooth and easy.

Thank you for making my home reference process smooth.

Dan was great and always helpful, thank you!

Good team work

Tyler was great to work with. other people in the company not so much. loan took entirely to long to process from start to finish. felt that there are to many different people in the cookie jar so to speak

Timely communication

The overall experience was smooth. Everyone was aware of what was needed and by whom. Even the signing via mobile notary went great.

Very timely, knowledgeable, and caring.

I had a pleasant experience with all transactions and any item that I didn't understand was promptly handled and explained. It was pleasure doing business with Greg and his associates.

Great experience throughout the refinance process for two properties simultaneously!

Very professional and user friendly.

Chris answered my calls and emails promptly and provided clear and straight-forward advice. Also, very friendly and personable. Would definitely recommend.

Catherine made it great. She made us feel like we were the only clients she had and gave us all the time we needed from her. Her patient and upbeat personality made it so easy to work with her.

Great communication even on weekends. I would recommend working with him in the future and to others.

Peter was very professional, knowledgeable, and efficient. He responded to all of my questions quickly and closed on the date promised.

Allan is a great representative, he is a good listener and gives you the feeling that he cares for your experience. He responded well to my many inquiries. Could not say the same about the underwriting process blackhole

Dustin was an excellent loan officer. I was weary about accepting offers I find in the mail, but would trust him if and when I want to convert from an FHA to conventional.

professional

Jennifer replied to all the questions that I had and she tried her best to close the deal in two months that was promised at the beginning of the loan process. She was very professional. I wish her continued success.

Nicole Lawrence was excellent to work with she was very helpful and walked me and my wife threw the whole process of the refinancing .I would highly recommend Nicole to my family and friends. Thanks so much .

Being able to do my ingest rate down more than a point to a point and a half. Saves a lot over 20 to 30 years.

Joshua makes everything so easy! He responds to every question I had along the way and took the time to be sure I understood everything.Process was fast and easy.

Not Eric I do believe the process was way to long

Mike is a good guy, very responsive; professional and helpful. I would do business with him again.

John is amazing! I truly recommend .

Casey was extremely helpful and always responded to any questions I had in a timely manner

Good communication and efficient speedy processing.

Hunter was very responsive and informative throughout the process.

Great response and fast service.

Kept me inforall the way.med of the process

Mr Hercules made the process less stressful by keeping me informed and making sure that I knew what was going on every step of the way.

To many mistakes on documents

Amber communicated every step of the process, was friendly, professional and just an overall pleasure to work with!

Michael explained the process and was in constant communication throughout. I would highly recommend him to others.

Carlos is a great guy he did everything in his power to make sure I got this house and I like that about him

Pretty smooth process, Joseph was very helpful!

Noah kept me informed of each step in the process, answered my questions, and made corrections that were needed in a prompt manner.

Good experience

Continued request for more information. Peter and I both grew tried of addition information being need. You should develop a standard form that has everything on it. more Efficient.

Simple and easy, great rate.

Shane always answered all of my questions patiently and honestly. He also returned calls very promptly.

Christopher Clifford always kept me informed on what was going on in the transaction and what I needed to send back to him. The whole team were just outstanding and professional

Smooth process. Kept me updated and was very quick to answer all my questions

Constant feedback and commitment to customer satisfaction.

Thorough and follow up from beginning to and including closing. The relationship is still ongoing.

Great working with Mr. Adwar !!!!!!

Ryan was always available to answer my questions, but most importantly, to keep my updated on the status of my refi.

Brandt was very helpful throughout the whole process. Kept me updated, Brandt is a great asset to your company.

Jordan was always available for questions and was just a text message away, which was extremely appreciated! I would have liked more proactive status updates but other than that I had a great experience. Thank you, Jordan!

Byron checked with me through every step of the process. He was very patient with my lack of computer knowledge and helped me with everything I needed to do.

Patricia was pleasant and professional in both her appoach and in answering questions. Questions were addressed within very reasonable time limits, and overall experience was smooth.

Ryan was very helpful with the loan process. He explained everything every step of the way and also got back to me with answers to all of my questions promptly.

Andrew's thorough responsiveness!! Very knowledgeable as well and amendable to offering advice. He was also very pleasant, professional, and great to deal with!

Open for communication

Very poor communication with loan processor/underwriters and title company. Took almost 3 months to caccomplish what should have been just a few days. BAD

Easy as Sunday Morning!

Service like a VIP would get

Fast process and great communication

Brennan was very responsive to questions and concerns. Although this loan took longer than expected, I believe he did everything possible to get it to close.

The Motivation from him.

Nicole has been a joy to work with. She is very knowledgeable and has humbly assisted me in making the best decisions for my family and I. I would recommend her to Mt family and friends.

Daniel was very friendly and answered every question. Seemed very knowledgeable and friendly. HE was real patient with me with the whole process.

Good communication and he was always available.

Daniel and team made the process super easy and were able to timely answer every question my husband and I had! Would recommend them to anyone who is interested in beginning this process

Good communication with all involved overall a good experience

na

Document signing was confusing. Communication was spotty.

Answered my questions, explained everything.

Clear communication with great detail for any questions answered. Great guidance along the whole process.

When issues arose, Sara and LaSann were prompt in responding and addressing my concerns.

.

Lots of issues that weren’t nicks fault

Quick and easy!

Mark was available at anytime of the day and always willing to jump on a call to provide more details and actually answer my questions. The digital portal feels very modern and is user friendly

The overall process was smooth and easy. Any questions I had, Dustin was able to answer. He managed all concerns professionally while driving tasks to completion. Truly a stand up guy.

Fast and knowledgeable responses. Pleasure working with Michael

Everything went smoothly. I was able to get a cash out for my bills and also a lower interest rate.

The biggest thing was anytime I had a question within the hour they were getting back to me when you talk to them they had very good people skills did not make me feel dumb for the question always willing to help

Kyle is a sincere, clear agent that helped us refinance our home.He was always available and helpfull for the enrire process. Thank you for your support we wish you a great future!

Casey was awesome all around. Thorough and prompt with info and feedback. I appreciate the time well spent during the process. Thanks very much!

Took 3 months to close loan. Due to delays, paperwork had to be updated and resent multiple times. Shane was great though.

Teresa is very good in what she does! She makes it easy for older people like me to have a good experience without having to worry about being taken advantage of. She stayed with me throughout the whole process and made it happen.

Truth and Honesty made it a great experience

Although the process took a while because of TFCU Jason remained focused on getting the loan refinanced while maintaining the original quoted rate. Very satisfied

n/a

The availability and use of communication.

Everyone else told me I could not have what I wanted, but I got what I was looking for with working with Stacy Valentino... Thank You again.

Erik and his staff were very easy to work with and always pleasant.

It was great working with Matt, he followed from the initial process to completion of the loan.

The level of customer service that Cody provided was superb. This was the best experience refinancing a house that I have ever experienced and I would highly recommend Cody’s services. I have already referred to people for help with buying a house.

Great work - thanks Michael

Great response time Honest answers Great follow up

Experience to refi was great

.

Great advice and communication

Dalen was fantastic to work with!

Kyle replied quickly and followed up with us and came through on his promises.

Tyler was helpful when we were having issues with other areas of the loan process and resolved them quickly.

.

Very efficient

Very attentive and smooth process.

Ryan was fantastic. I will say getting to closing took a little longer than I expected, but I was in no rush. Ryan is the man!

Awesome perfect

She was very informative and kept me and my family up to date with everything along the way

Kyle assured me that this company was legit when I questioned if the company was real. He walk me through the entire process and made my experience seamless. I would highly recommend this company.

Jason was great! Friendly and very helpful!

Joe did a great job, from start to finish. Everything he was responsible for was great.

Very professional, highly recommended.

The quality and character of your personnel

That Bartolo and the team always kept me in the loop and informed of everything that was going on

Ryan was very nice and very vood about explaining what things meant and gave me a good understanding of everything.... thanks again Ryan.

We have done this a few other times and this time was a pleasure. Very organized, timely, and always in contact with us

everything

Kyle was helpful to me through the whole process.

Ryan had a positive and no nonsense way of explaining everything about the refinance process. He was honest and answered all of our questions in a timely matter! We are very pleased!

From beginning to end staff was very helpful and made the process easy. Always answered questions and took care of any concerns. Definitely what makes a difference.

Nicholas was always ready to help and replied to my emails and addressed my concerns.

Cassi is so nice and helpful during my refin mortgage application process. I would recommend her to all who need the similar services.

Knowledgeable and very courteous. He kept me informed of what, when and where was going on.

George was very responsive, knowledgeable, and patient. He was a pleasure to work with. One of your best!

Entire process took to long. Info was requested in bits and pieces and in some cases , multiple times

Eduardo and his team were great, would highly recommend them.

Overall Great Experience Willingness To Go Beyond Normal In Response Time And Effort To Solve Questions We Had Overall A Pleasure To Work With

The efficiency.

Very efficient, professional, and courteous.

Thank you Joseph!

Transaction was easy and we were able to do almost everything electronically. Top marks.

Carter was friendly and professional. He was so helpful in answering all my questions and made my refi process incredibly easy. I would absolutely work with Carter and his team again!

Very satisfactory experience.

Customer service can do attitude on his clent. At no time always available the need of the client.

Mr Harris provided excellent support throughout the whole process, intervening efficiently snd promptly as needed. Very professional and a pleasure to wirk with.

Jason must have done many of these VA loans because it was very fast and easy to complete. I know I got the best rate available. This really helps me maintain my finances now. Thank you very much.

Everything was simple and straightforward, and all I had to do was follow a few easy steps and Jason did the rest!

He was very helpful, nice , understanding., and tried to return my calls as soon as he can

It took twice as long to close and I felt like part of the group had no idea what they were doing and always placing the blame on someone else. We had to resend some papers because they were no longer current enough.

Jason was very pleasant , enthusiastic and determine to help me in the best way . I appreciate his concern for me.

They were very easy to reach out to and very professional.

Great experience on the refi of our mortgage. Gary was very helpful and we communicated well throughout the process. Many stars and thumbs up for Gary and his team. Job well done!!!

Staying informed

From the start with the young lady that started the process it was great. There was some things that came up with the underwriter that I think should of been caught up front but over all it was really good.

Overall service was actually came better than expected. Would refer a friend.

Debra is the best. I wouldn’t want to do business with anybody else.

Thank you.

Communication is always key to this type of business and process. Greg was always on top of everything and very proactive to let me know what the next step would be so I could be prepared. I work in the customer service industry and Greg is spot on!

Aaron Hakola communicated very well. He was both timely and professional.

Shelly was excellent. I never do reviews - but Shelly deserves 5 stars and my time

Justin's professionalism was top-notch. He made the process flow very smoothly and efficiently. He was also very responsive and able to answer any questions we had along the way. I would highly recommend him to friends and families.

Cassi did a great job communicating with me throughout the loan process. She was honest and focused on creating a good experience, even though the total loan initiation to close was ridiculously long (no Cassi's fault).

Great experience with Dan very helpful and always available to answer questions.

David was very patient with us every step of the way during the process.

Devin was wonderful to work with and I would recommend her to others

There’s was always great communication, Transaction went smooth and fast. Never had any issues. There was nothing hidden. What ever was promised was delivered. Great company to work with. I highly recommend Karel

Very great communication

Great rates!!!

Very professional and pleasant to work with

Our refinance experience was seamless. Mark Roulette and his team were very professional and knowledgeable and communicated with us through each stage which we very much appreciated. We highly recommend ICG!

It was great working with you Hunter. Thanks for making this process so easy.

it was much easier process than I anticipated. Thanks to matt. 🙂

Good Experience overall

Quick and easy process for refinance. Staff was very knowledgeable and answered questions timely. I would highly recommend. Loan closing was completed at home which was very convenient. Great experience.

Made every process easy and answer all our questions in a timely manner

Cassi was always happy to communicate and was always on top of everything that was going on. She worked to find us the best option for our needs and made sure we understood everything along the way.

Mark was very prompt and answered any questions immediately.

I received phone calls and emails throughout the entire process. Gary made sure I received the lowest rate posdible. The entire process was very smooth from start to finish.

Very professional and customer service is top notch.

Working with George Harris is always a great experience.

Very professional ,walking through the process step by step to get every thing done in a timely manner.

Bryan was always available to answer my questions . When help was needed he was available and kept the frustration level down to a minimum. Thank you Bryan for being so considerate and compassionate during the whole process.

Great communication!

He helped me every step of the process and was there all hours to work with me on anything that was need. He was very professional and I couldn't have asked for a better person to help me with this refinanced.

Very easy process and he took care of everything.

Very helpful guiding us through process. Especially helpful assisting a computer challenged couple.

So happy with a professional job Everyone did amazing effort Great team work God bless them Thanks

Extremely helpful, knowledgeable, and easy to work with. Things moved right along and Brice stayed right on top of it all

Stacey is the only one who actually helped. If it wasn't for her we would have not refinanced. She should be running the place. We are very Thankful for Stacey Valentino.

Bernadette is on top of all. Always there to resolve whatever issues arrived and went above and beyond to get us processed. Thank you ,

The refi process was very efficient and was completed in a very short amount of time. Dustin Alvarado was very professional. I highly recommend. Thanks for the assistance.

Very quick and extremely easy

Luke got it done!

I received a very competitive rate and the loan closed in an approximately 45 day time frame.

Very easy to talk to and answered questions right away.

Chris was very friendly and nice. He reaches out to keep communication during the holidays as well.

Service, but interest rate was above expectation. Thanks!

Although my refi was more complicated than most Judah stayed on it to deliver.

Thaer was knowledgeable, polite , professional and seemingly always available. He kept me updated, checked in regularly and was just overall a pleasure to do business with. We are so happy with him and the process on a whole.

The attention n communication I had with everyone processing my loan. They were prompt and answered my concerns and corrected the issues I Indicated on my closing documents. I was pleased with the time frame we closed my refi loan.

Just the process it was smooth

He was able to help me out tremendously and get the best rates possible.!

Thank you for a smooth refi process!

Eric is very knowledgeable in his field. He makes the process extremely simple. I will be referring him to family and friends.

Megan did a nice job and tried to support where others didn’t respond.

Great communciation

He was great

Alex was actually very good for his part of the process. The problem really occured when the loan was passed on to others that really didn't know what they were doing and didn't communicate well.

I wasn’t happy with the communication I had with the lender throughout the process.

Great service!

The process was very fast. Brody always answered my calls or called back quickly. Was pleasantly surprised how well this refi went compared to last nightmare we had with local bank.

It was fantastic working with Emily. She took the time to answer all my questions in a straightforward manner. What can be a painful process, was quick and easy, thanks to Emily.

Alan was on top of every step throughout the process. Pleasant to deal with.

Everything went very smoothly. Much more so than other times I have dealt with lenders.

Jonathan is very personable to work with. Knowledgeable in his biz, and professional. I will recommend him to my family and friends.

Brandt was very helpful and pleasant to work with.

Kyle gave me weekly updates until closing day. Even on the day of closing he called to ensure all went well.

The Best Mortgage company ever!!!! Highly recommend ICG to anyone who needs financing on their home!

Caleb did a great job for us. It took a little longer than expected but that was due to another bank that carried our line of credit. Thanks

Very responsive and answered all my questions

He was very responsive and answered all of our questions in a professional manner. He coordinated with the processor and closers to make sure that our refinancing process meet the timeline

Great communication. Trustworthy. Gets the job done. Highly recommend Arnold and his team. Made the entire process a smooth and comfortable one. Thanks Arnold!

Closing got delayed with no communication from anyone involved in the process.

She got me a great rate! Super helpful! Easy to get in contact with and responded very quickly. Would definitely refer her! Give her a promotion, she deserves one!!

Quick answers and explanations for delays.

communication

Glad to have the refi completed.

David was very informative and walked me through the process . He was always available when I had any questions and was very helpful even after my loan was done . It’s great working with him and his company .

Helpful and was pleasant the entire process of our loan.

Everyone was friendly and helpful.

Jeremy kept me informed of how everything was going, what to expect, and made the transition really great!

Tyler provided excellent service throughout the process. He followed up every single time when I needed a help. It was my pleasure to have him as my loan officer.

Very patient, and always available to discuss issues.

Great support, took me through the whole process.

Dan is very knowledgeable with the entire mortgage process.. He was very polite and we enjoyed working him. We will highly recommend Dan to our family and friends.

WE GET THE HOME WE LOVE AT THE END OF THE DEAL THAT IS WHAT MAKE IT GREAT

Taking almost 5 months to complete is very unacceptable! I lost about $1000 caused by the delays. None were caused by me

HIS KNOWLEDGE, PERSONALITY, LISTEN TO ME, ANSWER MY QUESTIONS, HE PUT MY INTEREST BEFORE THE COMPANY, TUSTWORTHY, HE IS THE ONLY REASON I DID MY LOAN WITH ICG. GEORGE RASHID

Timely information; customer focused; outstanding service

He was very professional and polite. I would recommend him to my family and friends.

Jennifer was fantastic to work with every step of the way! She was very responsive, taking after hours calls and explaining everything thoroughly without complaint. I would highly recommend her to others -- in fact I already have!

Fast, efficient, and courteous!

Prompt courteous service

Jason and the ICG Team kept us well-informed every step of the way....thanks for your assistance!

Princeton was available to call throughout the day and was quick to responding to emails. He explained everything very clearly and made the whole process simple and fast.

Lorielle was very prompt in her response and made sure she helped answer all questions in every step of the process patiently with us.

Smooth and customer centric

Everything was so perfect had no problems working you guys thank you guys very much

It took too long to get it finalized

Teresa was great to work with. She responded quickly to my questions and kept in communication during my entire loan process. Thank You!

All my expectations were met.

Tiffany was very responsive, knowledgeable, and a joy to talk to.

knowledgeable, always available. plain spoken so easy to understand.

The start was a little rough and communication stalled for approximately 1 week. However once the wrinkles were ironed out,everything went smoothly.

Pavel was awesome. As always.

I had a great experience and was easy to refi my house I highly recommend.

I was really dreading the refinancing process and Nicole made this process so incredibly easy on us. She communicated with us every step of the way. She was excellent to work with!

Everyone was polite, cheerful, and never pressuring. Everything went smoothly. The only constructive criticism I have would be to increase speed of execution.

All the process went smoothly with Sylvia who works so hard and communicates so well whenever I needed her. She explained all the questions I had.

Took 5 months to close.. Princeton did everything right, but the closing staff and the loan officers that took his place while he was on leave... Horrible!!! Dealing with Princeton was great!! Everyone else again Horrible!!

Richard responded quick for mostly of time, but he could be better if he can proactively provide suggestions and verify the customer information with due diligent rather than wait for customer to reach out.

Very helpful throughout the entire process

No major issues, but no standouts either. Could have been executed a bit quicker/easier. Lots of back and forth to fill in details, extra forms at the last minute, etc.

Tanner was always available for any assistance or support. He went over-and-beyond to help our growing family secure a more affordable mortgage and rate. Thanks Tanner!

Luke is a great communicator, kind, and professional. I thought he did an excellent job refinancing my home and wouldn't hesitate to recommend him to friends and family.

Great service all around.

Ben was great to work with and made things as easy as possible

Josh is very knowledgeable and quick to respond to any questions or concerns I had.

Laura was great to deal with and very responsive to answer questions.

Made the process very easy and was in constant communication with us about what was needed!

Tyler had been a great help for my home refinance. He was always available and did follow up with me on a very professional and timely manner. He was always there to help and answer my questions. I would recommend Tyler.

Dalen actually listened to what my needs and wants were and made them happen. Great communication and was always there when I had questions or concerns. Thanks for the fantastic job Dalen.

I really really enjoyed working with Sara. She is amazing and obviously knows what she is doing. The process was easy and very smooth and Sara was always quick to respond to my messages whether they were via email or a phone call.

Chris was very professional, with me every step pf the process, communicating and make sure I understood every detail. I recommend working with him, he will not disappoint you!

Luke kept me informed of the best rates and financial advice based on my situation. Excellent job.

Howard was responsive and extremely helpful. This seems like a very genuine and caring company!

Jason is straight gangsta

Jason was very polite and easy to deal with. Would refinance and use him again.

Thank you Kyle for all your help and dedication to my case.

Casey was in touch during the whole process and kept us informed all the way through.

communication between Sarah, Meghan and myself was very good and also very helpful. Thank you all very much. BJ Glider

Friendly and very helpful.

I love Bob. Always helpful and friendly and makes you feel like family.

Availability and knowledge of Nicole.

Joe was great in communicating with us. His response to our questions were always quick and timely. He kept us informed of the process along the way.

Carter was knowledgable, professional, friendly and always accessible during the process of our refinancing. He responded to emails quickly and was able to answer all our questions and alleviate any of our concerns.

Great communication. Very flexible. Willing to work with us.

Chris did a great job with communication and letting me know he was there to help me through the process.

Three words Timely, Accurate and Informative!

Honored the terms initially discussed and was always available to resolve any questions I had

Always quick to respond to questions. Friendly and professional.

Very professional

Kyle was very knowledgeable and patient. Gave us all the options and helped us through the process

Jonathan was very responsive and they got things expedited.

Debra was on top of everything. Her communication was great. She made the process so easy.

Derron doesn’t return phone calls or answer emails. When we began the process he was very attentive. Towards the end of the loan he fail to return calls or emails, which is very unprofessional.

Great job throughout the entire process.

Clear explanations for every step during our process

My concerns were addressed immediately. The overall cost was well within range of what I was quoted Kraig was knowledgeable and very business like.

Everything went went very smoothly communication was very great and we are happy with how everything turned out thank you so much Jason!

I was told the closing cost would be less than Quicken Loans. It ended up more and took twice as long

Vilas was Great to work with. He made sure to keep me informed thru out the entire process!! He is truly a great person that loves what he do.

Kyle was very patient, polite and professional with me even though I got very testy a few times. A true professional.

Peter Smith provides the utmost customer satisfaction every time! We trust him and his expert advice for all our refinancing needs! Great experience every time!

Everything

Chris was Very proactive and responsive

Process was easy and good guidance through thenprocess

Great communication. Took the time to answer all my questions

Ryan did a wonderful job all the way through the process. He was very professional and always kept in contact, was quick to answer any questions, and kept me informed all along of what was happening.

very patient and professional - helped us navigate sthrough the re-fi process and made it easy. Thanks Noah!

Quick and timely communication through every part of the refinance, each rep had the convenience of emailing them directly or uploading to the company's portal for any documentation that was required.

The attention to detail, the follow up and follow through on my application was invaluable in completing the transaction during this unprecedented time of COVID-19 and related issues

Sara was phenomenal at communicating and always responded promptly. She was extremely personable and very friendly to work with. Great employee and great experience.

Shreves was highly responsive and clarified my questions.

The communication was very important to me. I was able to help throughout the entire process.

Mark was a wealth of information and capable of assuaging any fears I had about the process. He made himself readily available throughout the process, which was extremely accommodating for my work schedule.

Jason and his team was a pleasure to work with. Open communication, responsiveness and great terms! Thank you!!!

Ross was very knowledgeable in every aspect of the process. Although, we had couple of phone calls, he has given me many great information regarding my refinancing deal. Learned many things from him. Helpful and informative. Thank you!

He was very helpful.

Krikor was very helpful and professional throughout the re-finance process. He was very prompt in returning my calls whenever I had a question and very personable. He made the whole process very easy. I highly recommend him!

Loan docs upon signing had multiple errors. Our loan representative was changed at the last minute. The entire process took 4 months. I still don’t have a payment package and I don’t know where or when my payment is due!!

MY lender was very helpful and communicates well.

Close sooner

Greg was great from beginning to end. Kept me well informed every step of the way and was available anytime I needed him.

Chris was very responsive to any of my questions and got me taken care of in quick order.

Christian was very professional and intent on finding the best option for his client. Stayed in touch with updates throughout the refinancing process and very willing to answer questions and address concerns! Wonderful experience!

It took longer than was advised.

At times I felt unsure what was going on with my loan. I thought I needed to reach out to my loan officer more than I would have liked to, although Tyler was very responsive to my question when I did contact him. Overall I was happy with the service.

Gary was great. From the first interaction, throughout the final details, everything was great.

Ryan was a great loan officer. He just did a great job of keeping me updated on the loan process and also he was great at answering my questions.

This was my second time working with Caytee . Caytee was excellent in keeping me informed though out the entire process. It was a pleasure working with her the and the rest of the team.

He is awesome

Jason was quick to answer calls, texts, emails. Jason was pleasant to talk to and exceeded all expectations. Highly recommend! Thank you very much.

no comment

Quick answers to questions and patient as we moved through the process. Helpful in getting us the best terms for our loan.

Marshall was great to work with. Enjoyed the conversations on the phone and through text about the questions we had. Process was quick and pretty simple. Thank you!

Devin was a pleasure to work with. She was patience, courteous and with good manners. Extremely well communicated. Frequent update on status, and questions were answered or taken action immediately.

Professional and very qualified people!

The process took a bit longer than past refinances I’ve done but overall Drew kept me informed along the way.

Mac is easy to talk to.

I had to ask a couple of times the status of my loan, appraisal appointment and closing dates.

Stacy was the only reason I stayed with this company for my refinance. The rest of the company is extremely mismanaged and is such a joke. Stacy is the best employee yall have!

He was clear , concise and efficient

I would prefer to see my loan account online. What I have access to right now is only the Pre-closing documents

Nicole is uber knowledgeable and very friendly. When we had questions, she was always available. Overall, simple process to go through with Nicole’s expert assistance. I would recommend her to anyone and everyone!!

Dan is very responsive, knowledgeable and helpful. He made the process a breeze! Highly recommended!

Brody and Alise were very responsive and addressed any/all concerns or questions I had. Extremely friendly and helpful throughout the process.

Easy process

Steve ensured I received the best possible interest rate. Thanks Steve

I understand that Covid-19 played a big part of the problem with my loan process, but they've got to do a much better job of communication.

The patients and professionalism

Brennan was very easy to communicate with and he would always follow up if I had any questions. He did a great job and was very patient with my questions. It was a great experience.

I started my loan process in September 2020 and did not close till middle of March 2021. That is way longer than I expected

Brian communicates well. He did a great job of explaining the entire process. He was always available by phone or email. He returned inquiries promptly.

Caytee was very informative and returned text and calls immediately. Wonderful experience

Alex was professional and helpful in helping us through the loan process. Great experience!

Brion was on top of everything and had great communication

Excellent communication and help from Kimberly.

Casey was very responsive and informative throughout the process.

This has been an awesome experience. We have bought and refinanced several times and this has been the easiest. Brennen was always available and seemed very happy to help when I had questions.

Karen is knowledgeable and very kind. She made the entire process easy.

Michael made it easy - was responsive and helpful

A little more communication from individuals other than Justin. Lack of communication made the process longer than it should have been other than Justin communication was poor

Very timely communication and smooth process. Locked in low rate

The additional background check from a third party other than or in addition to the major credit agencies was a turn off.

Great communication. Austin responds to texts and phone calls right away. Always kept me up to date with my process and explained thing thoroughly.

This the third time I have done a lone. I also like him because when VA loans goes down he reaches out.

Everything was good just wish everything went faster.

Was a quick, no-hassle loan.

Very informative and knowledgeable with all the questions I had. He was always very prompt on getting back with me for anything I needed.

Always ready to help anytime of the day

He was quick but detailed.

Joshua made the entire transaction so easy. Communication was great, and everything went exactly as we wanted. Thanks

Thanks

Jennifer was great! She walked us through every step of our refinance process and was always available to answer all of our questions. I would definitely recommend and do business with her in the future.

Everyone we dealt with were very helpful and made the process very easy!!

Chris was always helpful through the process and answered any questions we had.☺️

Everyone I dealt with throughout the process was informative, professional and understanding. Even when we hit a few snags they all worked as a team for resolutions. Very satisfied with the company and their team.

Peter was very professional and efficient, he made the whole experience worthwhile and great!… I would highly recommend Peter to anyone who needs or wants that personal touch when getting a mortgage or refinancing.

Explanations

Derron communicated regularly and was available for any questions we had. Everything from Intercontinental Capital Group went smoothly and communication was clear.

He always answered my questions in a timely manner. Had accurate info from the start.

Ricardo was on top of the communication and always got back to me right away , now that’s customer service ! He answered all questions and worked with me . He should be a supervisor , he is that organized and respectful , Thanks again !

Although my loan took a bit longer to process than I expected Brody and the team he works with were great at keeping me in the loop and very responsive to my calls and emails. I had a great overall experience.

Even though the process took a bit longer than we anticipated, working with Casey was a pleasure. He was super responsive and willing to explain everything to us so we felt comfortable.

Tyler was very responsive to all of my questions and always returned my calls or emails.

Andrew was very helpful in achieving my goals. Thank you for all your efforts.

Professional service, smooth process, had no complaints to give

Chris kept me informed throughout the entire process. He explained the process in detail, this made me feel confident that I selected the right company to do business with. Chris did an OUTSTANDING job and I am VERY happy.

Easiest refinance ever! George communicated regularly and provided expectations on timelines. The entire process was easy - from the application process to closing. Great rates also.

Thanks Chris : Chris stayed in contact, from the beginning, to the end. Kept me informed of the progress and status of the loan all the way to closing.

Process was simple and to the point. Answered any questions I had.

Very quickly to respond to any questions I may have had as well as great communication on where the loan process was. Able to close quickly well before the projected time frame.

Precise communication and response to our questions and concerns.

superb professionalism.....thumbs up sign

The updates, communication and friendly "can do" attitude.

Ben kept up updated through out the whole process, and helped us with all the paper work and explaining anything we didn't understand. Ben is a very helpful person as well as having an overall great personality.

Friendly service

Tom was good at getting back to me in a timely manner however the overall process for this group was less then what I expected.

Great rate

Professionalism. Efficiency. Great service. Thanks.

Great communication and very friendly. Clear explanation of the process throughout

Great explanation of the process. Always available to answer any relevant questions. Ryan walk me through each step and explained the why of the bigger picture as well. Nice work!

Devin and her team were professional and kept me informed throughout the whole process. The refinancing documentation was made easy through Davin’s efforts! Thank you very much Kyle and Teresa Norton