Get the Home
you Deserve

Very long process and information on what was needed for the VA loan was not forthcoming at first. Also my loan processor was terminated and I only found that out after I attempted to contact her highly unprofessional for that to have happened

Chris was great to work with and was able to help me through the process to a successful refinance.

Howard is professional and listen to my needs. Always return my call immediately . I can always rely on Howard to provide good service and he is reliable.

low refi rate

Everything went smoothly

Easy enough, time was longer than expected but that’s okay.

Rick was great to work with, very professional and personable.

Honesty and accountability

Carols is amazing. Very professional, knowledgeable and a pleasure to work with! I highly recommend him.

Tonya was great to work with!

John was so helpful and always available! I felt like I knew him personally and he was a friend!

Kept me informed at all times. Had a quick answer for all of my questions.

This is my second home purchase in 2 years. Mr. Rosati helped me with my first mortgage, the refinance of that home, and now my second mortgage. He is highly professional and extremely efficient. Always a pleasure to work with him.

Derron kept me posted on every step and walked me through all the paperwork. It was a very easy process and would recommend Derron to everyone.

Everything went smoothly, no complaints from me.

Found out that we were not locked into the lower interest rate that we were quoted at

Arnold was very informative on everything...he even helped me to negotiate a better deal for my home.

The overall process with him helping me get approved and in a house was stress free and always left me with confidence that he had everything taken care of.

N/A

John is an excellent communicator the only place needs improvement is post closing

My credit has been damaged due to a divorce. Tonya went above and beyond by walking me through detailed steps to improve my credit so I can qualify for the best rate possible. She cares about her clients and it shows.

Constant communication Always kept up to date Nothing was a secret

Dalen was so great to work with. He communicated throughout the process and all around great experience!

Thaer made the process strait forward and easy. He was very good at answering our questions when we had them.

would have liked the paperwork that needed to be submitted was requested from the beginning of the process instead of being asked weekly for something new that was needed, and sometimes immediately or urgently.

We were actually switched to Aaron later in our process due to a different our other loan officer leaving the company. Although we didn’t have a lot of interaction with Aaron, he was helpful and quick to respond when we needed anything.

John was a great help. He suggested moving to a 20 year term, an option I hadn't considered. We did and he was able to get me an amazing rate. Very happy with the experience.

He is awesome!

The service was hreat for the refinance of my home. The only problem was the lag is documentation from the underwriters which had nothingnto to do with Chris' portion of the process.

Quick and easy.

She answered all my questions, and made it very easy

All of the process was explained to us by Matthew , he has a knowledge of the process.

Better experience than prior ReFi's which have typically been thru banks. Stacy was very insightful and I believe she worked to my interests to find the best deal. I appreciate the work to get this done. Thx Sean

Great experience. Joshua was awesome and very professional.

Kameron! He was very nice and understanding 😃🙏🏾❤️

Great communication.

The whole team was very receptive and available to all our inquires

very good communicator and dedicated person

Very happy with the prompt communication. We were well informed in every step of the process.

Although the process took a few months, I was definitely pleased with the amount of savings after the refinance.

He was great to work with and I was never afraid to ask a question, he was more then willing to break it down to me and explain with no hesitation, very helpful

He was very clear and precise. I really enjoyed working with him!

very professional and everyone we had correspondence with kept their word in a timely manner,

Thanks for your help! It's very informative and responsive.

Great and straightforward guy Matthew is. Easy and simple process he provided with my refinance. Have already recommended him to several friends. Thanks for everything!!!

I believe my file was passed along at one point to someone else and that was an awful experience.

It was a complicated situation and your people stuck to their commitments and got it done.

Ben was great. He responded promptly to questions and helped us move past issues. My concerns are with the support staff. I trust those challenges will be used as learning opportunities going forward.

*

Ryan was very pro-active moving the process along.

Mr Rampolla is professional and helpful by explaining all details during the process.He answered all all texts and calls in a timely manner. Am 100% sure I would recommend family members & friends to ICG.

Michael was great to work with and kept me updated every step of the way.

Professional, attentive

The whole process was easy and josh was very friendly answering all my questions.

Eduardo made my purchase very easy and fast. Thank you so much for all your help.

George was incredible responsive and communicative during the home buying process. He explained things really well and made us feel comfortable.

Jay was perfect! Helping us through all the process! We really appreciate all his attention and care!

Smooth process with clear communicating and patience

N/A

Great job

Jing is very knowledgeable in the housing market. She follows the market to get you the test interest rate. She is very communicative. She evens responds to emails after 12am! I highly recommend using Jing for your next house purchase.

She’s knowledgeable, patient and responds quickly.

Thank you so much for doing my home loan. You were so helpful and this change to my loan is going to help me more than you know. God Bless.

Good communication

Underwhelming underwriting team

Refinincing process here was too long, some changes to the original agreement was made without me knowing about it, impound account, points charge. I'm afraid I won't ever use this lender.

He truly is/was the QB

John Giger was on point from beginning to end, giving very good advice and making this refinance process painless and easy. He truly made me feel that I had an ally and I appreciate that. Thank you ICG, John Giger and Juliana Aguilera.

Awesome

The process took months, there were documents that had to be given again because the process was taking so long. Appointments were set up and then canceled without notice.

Fairly easy process

My experience with Loan Officer Hercules was great. He did an outstanding job. I would definitely recommend him to others in need of a mortgage.

Although my time working with Daniel was extremely short it was positive and pleasant. No complaints. Thank You

Quick response to questions. Ease of using website and good communication throughout.

He made it as easy a process as it could possibly be and responds to questions at all times of the week.

Peter is a great communicator. Communications were to the point and got the job done quickly and very efficiently.

Great service!

Kevin was very thorough and informative which made the refinance process simple.

Professional, prepared staff doing excellent work with humanity and a delightful smudged of humor.

Bernadette was amazing and very helpful. She made the process easy going and never over whelming. A blessing to have worked with her

Overall application and loan processing was timely, especially given the increased demand in home loans currently. Hunter thoroughly explained and assisted with any questions throughout the whole process.

Great positive communication

Easy to deal with.

Brain was responsive and patient. He found us in California to sign the papers while we were driving across the country. If we thought Brian would be our banker we could never leave, and would not want to.

John was wonderful to work with.

He was very communicative with the process and what the next steps are, what he was going to be handling and what pieces I needed to take care of. Extremely friendly and willing to provide all options so I could compare the numbers.

Steve was very helpful and kept me informed throughout the process. He also helped me lock in a rate that was incredibly low. Thanks again Steve!

Kyle made the application process extremely easy and streamlined for us. His dedication, responsiveness, and professionalism are truly amazing!

Charles was very knowledgeable of your product and gave excellent advice. He responded in a timely manner and followed up on my questions. We had a great experience with all of the agents that worked on my application, including the closing agent.

Helpful and prompt accurate communication! Thank you!

Lqc

Very good communication!

He would keep me posted on what was going on with loan.

Jay was always very responsive and always conveyed useful information.

she answered my emails

Dan Toth really helped make us comfortable through the entire refinancing process. When you are older, like us, and are only dealing through the phone and e-mail, it's easy to feel like you could be ripped off.

Friendly, and professional agents. Follow through was great.

Anthony deliver on his promise. Great communication skills and customer service oriented. I definitely recommend Anthony.

Anthony made a complicated, and sometimes stressful, process go very smoothly. I highly recommend him and his firm, ICG.

Anthony kept us very informed every step of the way. I was never in question on what was happening. He took his time to explain and answer all and every question we had. Top rate!

He was quick to get back to us on any questions.

I appreciate the prompt response and the attentive disposition.

Very Hands on and efficiently got us into our new lovely home.

Timely request for documents

Very easy and efficient.

Caytee Lee kept me up to date through the process of my refinancing. She came was very nice and kept her word from the get go.

Great communication throughout the whole process made for a smooth refinance process!

Overall was frustrating due largely to appraiser issues. At times felt like just a number. In the wnd things worked out.

Professional & knowledgeable. Stayed in contact & available for questions & answers. Good experience

Chris was outstanding!!!

Start to finish great service thanks so much

The process was quick and easy.

Chris was great to work with throughout the refinancing process. He was polite and professional and kept us well-informed of what was going on while we worked together. I highly recommend working with Chris for your home financing needs!

Bernadette was hands on and helped package everything correctly from the beginning. Portals were easy to use and upload documents and every time frame given by ICG was kept

Jason is very knowledgable and helped make the process of refinancing our home stress-free.

The communication could have been better. It was tough at time to get the status of where we were with the process.

…

Great follow up

Saved money on my mortgage, It took longer than expected( had to re-pull my credit score), but in the end it all worked

Patient and professional services. Thanks

.

Thanks

Took a really long time to finally close

Smooth transaction

It was frustrating to give the same information over and over again to different individuals within the same organization

Everything

Quick and efficient. Great job!

My wife and I had a fantastic experience with Charles and the team. Extremely capable and supportive, Charles helped us through the whole process with ease and a personal touch. We can’t thank him enough!

great experience!

Carter was a pleasure to do business and we will definitely use him for our future lending needs.

I was so lucky to meet the Mr. Anthony he’s amazing he did a great job I will definitely refer to all friends thank you appreciate it.

Steve was very accessible and answered all our questions and made the whole process so much easier.

Great communication skills.

Brian was courteous patient professional on point and it felt like he was on my side through this process there was no sales pressure in his manner very easy experience

The rate was excellent! The workers were kind & helpful. I would definitely recommend your service to my family & friends.

Great experience!

Charles was quick in responding to queries and though there were some hiccups at the end (not because of him) overall the process was pretty smooth and I got a great refinance rate. Highly recommend Charles!

Everything, timing, personality, AWAYS there when he was needed. I believe he went the extra mile to do his job.

Mike was patient and he address all of my questions and concerns.

Good communication was key for me.

Josh and his team worked hard at trying to meet our needs. The administrative process would be faster and more efficient if the company portal was used more.

Mr. Baughman was done to earth , very , very knowledgeable about home mortgage & refinancing plus I felt like he was just a nice person period came across as being honest, friendly courteous, & considerate in manner

On top of everything!

Aaron jumped in and expedited our closing due to an ill colleague.

Luke was very responsive and willing to help.

It was a great working experience with Casey Corn during the mortgage refinancing. He was professional and explained every process well. He is very good at corresponding. It was truly enjoyable experience.

Ryan was great to deal with on top of his game

Smooth easy process

Charles is very attentive and communicative. He definitely had my best interest in mind throughout the whole process.

Bob went above and beyond to give us the best quality service.

Very articulate, persistent, knowledgeable and caring

John worked with us closely to ensure all of our needs were met, was consistently available whenever we needed, and explained complicated things in easy to understand terms.

Excellent experience

Krikor was very informative about the process until the end. We were extremely impressed with getting a notary to assist us timely. Overall team was very pleasant and easy to work with. Thank you for a great customer service experience!!!

jason is very friendly and was able to answer my questions to my satisfaction

GREAT SERVICE AND RATES!

The communication, ease of platform and responsiveness to my questions all contributed to my great experience.

Requirements from the underwriter were the only issues. Shouldn't hold up the process as it did. Numours documents requested didn't even exist.

Randy was very easy to get ahold of and went out of the way to be helpful during the entire transaction.

Brian was always available and responsive From our initial contact and through the entire process, Our questions were always answered thoroughly and without delay. Brian made our process of refinancing a very positive and no stress effort.

David is personable and customer satisfaction driven. He goes beyond the average and is truly a committed professional. I would highly recommend him to my friends and family.

He was a very kind person and help me in every step .

b

The Covid-19 pandemic slowed things down, but the loan team was resilient and got me to closing. Thanks!!!!!!

Helpful and informative about the process and timeline. Kept me updated on the status throughout the whole process.

Communication was outstanding and helped us in a timely manner.

Bobbie has been easy to work with provided updates and status promptly , I have closed my refinance with Bobbie's help.

Devin was a pleasure to work with

David was very knowledgeable, patient and that made the process much easier for me to understand. I would definitely recommend him to a friend or someone looking for information or looking to refinance. He’s a hard worker and an asset to your team.

The job got done despite any number of impediments and setbacks. Ryan was very responsive, friendly, polite, considerate, and knowledgeable about the process and involved systems.

No thanks

Very clear explanation if I had any questions and stayed right on everything and communication with me, quickly processed and best experience I have ever had during this process

David did a great job with making it happen. Went over and beyond.

Teresa made everything very easy for me. We had no idea how the refinance process worked but Teresa made the whole thing easy and trouble free.

He was always available with any questions we had and made the process easy.

David Mazer made sure to keep me in the loop through out the refinancing process and was available to answer every question ask. This process was made seemingly effortless due to his hard work. I greatly appreciate it.

Thanks for all of the help!!

Caleb is super relaxed and courtesy. He is no pressure, profession, and extremely efficient.

We found Christopher to be professional, proactive prompt, and personable. His financial acumen serves his clients well, and we enjoyed working with him.

Knowledgeable and Professional. I already recommended him to one of my friend and my father. That tells my confidence on him that he will deliver. Thank you Prince!

David communicated with me every step of the way and always got back to me with any questions I had

Always kept me informed, up to date.

Matthew was awesome. He gave clear communication every step of the process!

Jennifer was fantastic to work with here, but the others.... it took 6 months plus to close this loan....totally ridiculous...

Dan was very encouraging and supportive during my refinance process. Information was relayed in a timely manner and all questions were answered promptly. Dan was great throughout each step!

Randy was great. But I heard nothing for two weeks and now returned my calls or email. Started feeling like I had got scammed. Wasn't until I called head office that things Picked up

.Good communication threw the entire process

Caytee was friendly, helpful, and attentive to our refinance needs.

Answered all my questions. Made the process seamless as possible. Provided me with a great outcome.

Communication from Bethany was great. Appreciate all her hard work.

Matt was so helpful, available, courteous, and always communicated with me as to the status of the loan process from beginning to end! He was extremely knowledgeable of the process which made everything very smooth!!! Ty

Dan was very encouraging and supportive during my refinance process. Information was relayed in a timely manner and all questions were answered promptly. Dan was great throughout each step!

Team work best of the best 👌👏💪

I appreciated the friendly service and closing on time.

David is great. The comunicación and service from David and his team was outstanding.

Drew and his team were super responsive and communicative.

Caytee was a very professional loan officer. Her service was outstanding!

Krikor is terrific to work with. Very responsive, knowledgeable and outstanding customer service. Highly recommend!

I was always kept in loop during the complete loan process.. also I got multiple option to chose in all cases .

Daniel always returned our calls, kept us abreast of all developments, and made us feel like we mattered.

Andrew was very responsive and attentive during the whole process.

Virginia Grant was an excellent communicator about my account with me. The poor rating was for the rest of the departments that dealt with my account. It took 13 weeks to get an Interest Rate Reduction Loan finalized.

We ABSOLUTELY love Chris! he was the ONLY one who could help us with our situation! He is the best!

No matter what problems we encountered, Jordan found a resolution.

Patricia walked me through the entire process and made sure I understood all the different aspects of the transaction. She is a valuable asset to your team and I can't say enough about how she made me feel like everything was always on track!!

He gave great advice. Answered all my questions , and got back to me in a timely manner

The only problem I had was the length of time to complete the transaction

Tina always picked up the phone and called me if I had any question.

Tonya did a great job! She stuck with us throughout, working through each of the steps along the way.

Always available answered all our questions, and had a lot of patience when explaining the refinance process. Thank you for a smooth process. Thanks YNIGO FAMILY

I closed on my refinance one week ago today, and my original mortgage loan has not been paid off as of this morning when I was told the latest it would fund would be last Friday.

The whole process took too long, shorten the process

George was always available for all my questions and was patient on answering them. Unlike the processing officer, he communicated to me constantly and helped me get through the process.

Smooth process with little work on my part.

Signing electronically

Chris was extremely helpful and patient throughout the entire refinance process. He made a foreign experience very pain-free and easy to understand.

Very professional staff and great communication throughout the process. Thank you !

Ryan and his team made the overall experience wonderful and took care of everything while keeping us informed every step of the way.

Great experience!

Jason and everyone in the team went out of their way to get the loan approved with great Rate and smooth transactions. And in timely manner. Thank you Everyone. Stan Y.

100%

Noah was very professional throughout my refinance process. It was wonderful working with him and I definitely recommend him to others. Thanks, Noah.

I have enjoyed the entire processing with the professional assistance & his pleasant personal attitude from Christopher Adnams. I will definitely refer business to Chris who is an asset of your company.

Good experience

Very Competitive and informative loan processor.

The experience was great, the communication was superb, the overall process was excellent. Matthew Ballmaier is a good gentleman, he answered my questions like in real-time.

I am disappointed with length of processing time(3 Months).

This was an easy friendly process. They helped us lock in the best rate. Thank you

John was able to explain to us the whole Refinance process. He walked us through the whole process step by step so there were no surprises along the way. He was very professional and always available whenever we had any questions.

Great communication, very knowledgeable. Very friendly

faster processing

Mr. Sassano was punctual. He was extremely polite and professional. He explained everything thoroughly. The communication process from beginning to end was easy.

Melanie was always very patient and understanding. She always completed her task in a timely manner. Her customer service was one of the best I have come in contact with her. She is an asset to your company.

Laura and team were so communicative. It took for everyever but they kept me informed

Great service!

Everything went smoothly and finished ahead of schedule.

Easy, friendly, good interest rate. All the people were clear about what was required, and the loan moved along smoothly.

Bethany was a great communicator. Every time we ran into an issue she was there to help.

He was very informative and helpful. He always kept me updated and informed with my loan process.

Matt took much of his time to explain the details of the loan. He always returned my phone calls in a reasonable time

Very polite and helpful

Alan was very easy to talk too. Still in the early stages of owning a house so Alan made sure i understood everything and answered all my questions .

Very experienced in loan processing and understanding, very supportive and patient. It was a pleasure doing business the company.

Constant communication and quick responses to questions.

Very patient, very knowledgeable, he never bothered me unnecessarily, and i swear to god i have never had a better experience talking with someone over the phone.

Thank you Rebecca for your help. Rebecca was very professional and helped me lock in a great rate.

I appreciated all the options that were available and everything was explained clearly

Dan, Toth was very professional. He resolved issues that came up with other ICG staff very quickly on my behalf

John was referred to me by a friend. He is a great guy, and I consider myself extremely fortunate to work with him. I will continue to refer him to anyone I know looking for a loan officer. He is the best one I have worked with.

ICG offered very competitive rates.

I always received a call or email back within 24 hours, usually within 1-2 hours. I enjoyed using the portal for electronic signing of documents and sending requested information.

The whole process was painless took a little longer than I expected but overall very good

The process was easy, especially for this busy working mom! Someone was always available to answer my questions and help guide me through to closing.

Noah was so informative and professional.

Kevin was amazing! He made things super easy, and explained things throughly. I highly recommend Kevin to anyone!

Went above and beyond!

You must have patient. It was a lot of process, demands you have to undergo. At last I was glad I’m a home owner. My goal was achieved that makes it great.

A+

Very good. Excellent

The process was a smooth experience, working withe Chris Reardon and Daniel Bennett as my loan processors was great. I only worked with Chris for a short spell but in that time he was very informative.

I was extremely happy because I don’t really have the time to do these things unless they are seamless and not exhausting. The process was smooth and painless. Glad I didn’t his and it also helped me in the long run.

Michael was extremely helpful and nice. Always got back to us right away whenever we had questions.

Very responsive. Smooth process. Great rate. Exactly what I was looking to accomplish.

N/A

The service was fine.

We worked with Joel Ventura on our refinance and he did a stellar job! We will definitely work with Joel again! Intercontinental Capital Group, Inc. is a great company.

Everything during the loan process!

Ms. Johnson was extremely professional and polite in answering all my questions (a lot) and concerns throughout the hole process and alleviating any worries I might of had. I have already recommend Shelly and ICG to a friend.

The whole process was very painless. Ryan and his team kept me well informed during the entire process.

Jeffry is a suburb professional person who truly cares for his client’s well being in every step of the process. He patiently explains each part of the process and makes sure that each part is understood. It has been my pleasure to work with him.

Cassi, was friendly, knowledgeable and professional. Due to the low interest rates, there was a VG lot of demand and the process was long. However, before I even thought to follow up, Cassi would reach out provide an update.

Great communication, took the time to explain things Thoroughly.

.

I

John Paden went above and beyond to ensure my refinance went smoothly! John’s professionalism and superior customer service enabled a pleasant experience. I would definitely recommend John Paden!

Steve always got back quickly when I had questions

When I voiced my concerns, Nick interceded in a lot of the communication gaps for me.

Every step was explained....every question was answered. Process did seem slow but they had a very heavy work load with lots of refinancing going on!

On time Enjoyed working with Karen

Brian was very knowledgeable and answered all of our questions and had amazing customer service.

Ryan was knowledgeable, responsive and available.

Karen made the process smooth and easy.

Thanks Alex for getting us refinance through ICG. I would definitely recommend you in my circle.My best wishes to you.

The service

Paul Yagual was very helpful and always responsive.

Kept me informed entire process

Overall, the experience was really good. Andrew answered all of my questions and kept me in the loop regarding any changes.

Matthew Lesley made is great!! So helpful and always available whenever I had any questions!

I am writing for my husband, who died less than a week ago. Your swiftness in setting a closing was crucial to completing the closing.

Jay is very friendly and great in explaining details. He is helpful and spends time to the clients. He found the best option on my refinancing process compared to other agents I spoke with. I am really happy to work with him!

Very easy to talk with. Knowledgeable. Personable.

keep up the good work

She gave advice that informed me of what to expect.

working with tamara made this long process barable she was very helpfull and allways easy TO REACH

thanks for everything Clay!

Chris made the whole experience of purchasing a house painless for first time buyers. He is very personable and does an excellent job of explaining everything in detail.

A little weird at first being this isn’t my first refinance mortgage that I’ve done but my first that I did without ever leaving my house. All went well so kudos to Rich and the rest of his team. I would recommend them.

Good communication with client, and fast respond. Will refer to mu friends.

Erik is very personable and provides a genuine interest in his clients. I appreciate his enthusiasm and customer care through the loan process!

It was a lengthy process but I know that was due to the amount of folks refinancing right now. The team did a great job communicating with me. And it got done the week they said it would. Greatly appreciative.

Great experience working with Stacy.

Carol kept in touch every step of the way and gave good advise.

Harry was very helpful and communicated the process.

Thank you all

I had some concerns. William got back to me right away and gave me the anwsers i needed to hear. He was super helpful and just very nice. I actually enjoyed our convos. It was a pleasure. Big thanks to him.

First time buying a home, Carlos was always available to answer questions and keep me on track to close.

Volodymyr is a great man and a reliable professional to work with. I will recommend him to anybody.

Not sure.

Devin was super fast, thorough, and friendly with all of our communication

Roberto was very informative during the process. In fact, when my file was forwarded to processing / Closing, and I was not receiving any contact, I reached out to Roberto for help and resolved the issue immediately. Great employee.

The amount of time was excessive. Multiple credit score requests.

Alann was great to work with, always gave clear information and was responsive with communication.

Advised me well, listened to my requests, locked in a low rate for me

Timely responses to questions.

Quick response to my calls and good information about some issues

Easy, I loved the portal.

Alan was great to work with through the entire loan process! I would recommend using Alan to process mortgage refinancing to any one who is looking to do so.

Ryan was super responsive

She did exelent job great

Very smooth process and would definitely recommend to anyone looking to refinance.

Great loan officer to see the loans through. Other issues out of her control caused problems, but she was great to keep me up to date. Recommend her!

His professionalism and knowledge

Chris was helpful, available, reliable and answered all questions. we felt we could trust him.

Caytee, was very helpful while helping us refinance. She would always call us when we had questions. Thank you!

Pretty quick for happening during the pandemic!

Amazing and thereevery step of the way whenever i needed

Very professional

Brice was very hands on. Great guy.

David was personable and very accessible.

Matthew made my refi process so easy. He was always available with any questions, very helpful & very professional. Letitia F.

It took too long, started in November, closed in April.

My experience with Ryan was a positive one. He seems open, honest and sincere. Not a bull-shitter which I liked.

Constant and clear communication; we always had a point of contact for questions and were kept informed of the entire process, along with estimated timelines.

Refinancing our home was such a straight forward process. Krikor always available to answer questions. He was always very pleasant and informative.

I cannot say enough good things about Amber, pleasant, professional and attentive to all the details!

Amber-Lynn always repplied on time, found adjusted solution to my needs with transparency and effectiviness.

Caytee help make the process quick and easy

The process was slow most likely a result of Covid. Four months

We greatly appreciated how quickly we received responses and felt like everything was explained easily. Thanks so much for a smooth refi!

Will was willing and able to address my concerns at all hours, including through his personal text number. I appreciated his support and guidance during a stressful process.

Brandon was very easy to work with and very accessible via email and phone. He walked us through every step of the process

Peter was quick to answer any questions we had.

Amount of time to get the loan processed was long.

Great customer service and took the time to explain items I had questions about. He and his coworkers made everything go very smoothly.

Tina was always there to answer questions or review items needing to get completed. Whether by phone or email she was very responsive. Everyone on her team was which made it easier to do business with them.

George took his time to ensure we chose the right loan product for our needs. Everyone at the ICG team delivered a transaction was quick and efficient, all the way to the signing at our kitchen table.

Matthew was very informative about the process. Always kept us up to date when the progress of the loan. Very polite as well.

👍👍👍👍👍

Jeffrey was outstanding in his communication with us as well as his calm when we experienced a slight hiccup within our process. I will most definitely refer him to my friends seeking to refinance!

Both Ryan and Julianna were able to answer all my questions and were available when I needed them. It was a pleasure to work with them and they should be rewarded in some way because they went above and beyond.

The entire process was seamless from start to finish. We felt very informed throughout the entire process. Lower than expected interest rate too! We enjoyed working with Drew and his team!

Drew Stancill was very helpful throughout the entire process and held our hand through our refinance. I'm thankful for his guidance and expertise! Laura

David is highly available and provides great service. Unfortunate the process it self got delayed due to reasons beyond his control.

Was always available to us if he didn’t have an answer he got one quickly real good guy

Aaron is knowledgeable and keeps you updated throughout the process.

I was a first time home buyer and I did have alot of questions in which were answered very quickly. After I understood everything, the process went very smoothly.

Great overall refinance process!

Alicia was great. The front part of the process was smooth and seamless. As I was passed to next point of contact after her, things took a bit of a tumble. Communication was poor.

The process was smooth. She made everything easy and made us feel comfortable.

Joe got me a great rate and answered all my questions

Everything went quick and smoothly.

Everything was smooth. The one and only problem I had was that I was advised that I would pay nothing out of pocket, then I get slammed with a $250+ closing cost bill. This shouldn’t be something kept from customers.

Mike was very responsive clear in his explanations a pleasure to work with

Easy communication I could always get in touch with Devin when I had questions and she was very fast to respond to my calls and texts

Mr Ewing, provided great service but the management made the process very frustrating and difficult to complete the refinancing in a timely manner.

Professional and prompt . Made the process easy.

Matthew Lesley handled my refinance and he was awesome! He made what I thought was going to be a stressful process super easy. He was there every step of the way to answer any questions I had. I would definitely recommend him to friends and family.

What would have made this question get a "great" response, is if the entire process moved along at a faster pace.

Tonya was extremely helpful and quick with her correspondence with me. I'm very likely to refer her to my other home buying friends.

Very timely with all communications

Was quick and easy.

Alan did a great job of keeping us informed on what was going on, step by step.

Lisa was able to answer all my question and keep me updated with the processing of my loan.

Krikor made it so easy to refinance our mortgage and provided us with the right guidance throughout the process. We enjoyed working with him and would highly recommend him.

Aaron was very accessible to us throughout our loan process and we were very pleased with the results!!

It was a great experience working with Devin. She was excellent during the whole process.

Loan documents had two different spellings of wife’s name, then notary forgot some of the loan documents. This caused the notary to have to visit three separate times.

Jordan was quick to respond and patient with explanations. Thank you for all your help

Bethany was on it and kept me well-informed of everything that was going on great job

To ya and Luis were great to work with! Very available for any questions I had and worked all hours of the day to try and close my loan! I would not hesitate at all to use them again! Thank you so much for all your hard work!

Ryan was great.

Carter was very responsive and helpful. It was a quick and smooth transaction.

Karen was very attentive and responsive to any questions. I would highly recommend her and her team.

My experienced with Intercontinental CapitalGroup was grate! The staffs was very informative about every things I needed. Wonderful teamwork, you make my dream came true getting my own home! Thank you.⭐️⭐️⭐️⭐️⭐️

John Giger is the best agent.

Caytee is great! Very professional and friendly. Whenever I had a question she was there to help, very responsive. I highly recommend her!

Sean was a pleasure to work with, he was very responsive. I would definitely recommend and do business with Sean again.

Communication. Was always given with a way I could understand it. All questions was answered in intelligently. He is a great person to know.

Casey Corn was very attentive and kept us in the loop during the entire process. We were very pleased with the refinance . I already have recommended him to several family members and he ended up refinancing my mothers mortgage too.

David’s communication with us was great he would always keep us in the loop of what was going on and would explain it in terms we could understand. We greatly appreciate all the help we got. Thank you!

fernando and his team help me throughout the process and made sure it was a very smooth transaction

Thomas was good. He came in at the end of the process. Before Thomas communication was not great. I think my original loan officer must have left the company.

Seemless and extremely easy process. Dalen was quick to respond to our questions and was very thorough and explained everything to us.

Everything was very convenient

Every contact was returned almost immediately. Every question answered. Every person I had contact with was kind, attentive and pleasant to work with. Thank you all!!!!

Great experience and people are easy to work with.

No problem.

Drew worked with us for months during a pandemic. What else do you need to know? 🙂

Excellent communication, very simple process, and very informative

Great communication and timely responses. The most pleasant REFI experience I have ever had.

The communication

John went above and beyond to help us

Casey was amazing with responding back to all our questions in a very short period of time and walking us through the process step-by-step. He even called to follow-up after our loan closed!!! Great experience.

Great service! Casey Corn was a pleasure to work with, very responsive and explained process to us so we felt comfortable and lets not forget he helped us save a lot of money!!

Casey Corn was a pleasure to work with his constant communication was awesome and he made this process very easy. Closing was on time and everything we discussed was accurate.

Casey was Professional, respectful, courteous, knowledgeable, insightful, and very pleasant to work with to complete our mortgage financial needs. He also made certain that the VA mortgage advantages were applied. Many thanks

Casey Corn was a pleasure to work with. He communicated with us at our convenience. He kept us up-to-date at each step of the process. We would highly recommend Casey to anyone needing a home loan.

This is the second time Jason's been able to help me. Always up front, very thorough and communicates throughout the entire process. Jason is the guy to go to.

The knowledge that I received in the processes because it was my first time refinancing before.

Sean was very helpful during the process and kept me posted throughout.

Hunter Shreves is great to work with. He answered my text right away. Very satisfied.

Paul

My experience with James Garret was very good and professional.

Helpful & informative. Communication A+

Effortless on my part, the entire team was at my disposal. They make me feel like I was the only client in town, which is a beautiful thing.

Brandt is not only a great communicator but he also takes the initiative to research those issues that are important to his clients. My inquiries were always handled promptly and professionally.

Daniel was easy to work with and very informative. He made what could have been a stressful process very smooth. Daniel was highly professional and we would and already have recommended his services to our friends and family.

My first mortgage person left her job half way Through the process. Jarad picked it up and completed the job as a professional!!

Aaron's team worked well together to get our loan pushed thru despite being 3 time zones away and 100% virtual. Thanks Aaron!

Nick delivered on his promises. Very smooth and efficient process. Very satisfied with ICG.

He was cool guy he helped finish the process

The process was easy, he answer all our questions and eased any concerns during the refinance. He was easy to get in touch with and really cared about our refinance situation. I have recommended him to my brother and he continues to impress.

Casey was on top of things at every step. He checked in frequently to let me know loan process status and items that required my input. He answered all of my questions on the closing documents and made the entire process a pleasure instead of a chore.

The entire process was fast and painless. The online portal mapped out each step and saved a lot of time. Our loan officer Casey Corn was always responsive and very helpful.

Thank You Casey Corn for all your time and energy in out refinance, Your effort was excellent and made the process smooth. Excellent communication and Thanks Again.

Casey was very professional to work with and was great with communicating throughout the process. I would definitely do business with him again and would recommend him to anyone looking for a loan officer.

Matthew Lesley was my loan officer for my mortgage refi. He made the process so easy, was always available to answer all my questions & was very professional. I highly recommend using Matthew for all of your mortgage needs.

Casey took care of everything I needed...even if it was not his direct job. Doesn't get any better than that. Better keep him around for a looooong while!

Casey made the entire process very easy. He was very responsive when I had any questions about the process. I would definitely recommend Casey for your mortgage needs.

Passing along the positive experience we had during our re-fi with Drew Stancill. Very easy... low stress... quick to close! Highly recommend working w/ Drew.

The entire process was good. It did take lots of paper work but once all the requirements were completed it was very simple to close. I like the fact that I didn’t have to go sign papers anywhere. All the paperwork was signed in my house.

Very good service overall. James was up front about what he could offer and everything he told me was 100% accurate.

Matt and team were thorough, answered all my questions and I was able to close on time. It was a pleasure working with them.

Everyone was very informative and friendly from beginning to end. Very comfortable experience!

Great guy to work with great people skills

The refinance process was fast. I had one delay but it wasn't related to The Loan processing team. My area was declared a natural disaster and i need to have my home inspected.

Bailey Harris was on point always there for me!!

Dennis did an excellent job of communicating throughout the loan process. He is a great guy that made obtaining and closing my loan easy. If I ever had any questions Dennis provided me with thorough explanations.

just his help to get this done

Through the lengthy process of refinancing, David Anderson of Intercontinental Capital Group was there every step of the way to answer questions that we had, in an easy to understand way. Very professional! The whole experience was a good one!

Rick was very friendly, and was always there to answer any and all questions.

Carlos was so pleasant to work with. He guided us every step of the way and was very knowledgeable. He worked very hard for us to get our loan on time and was always following up. We appreciate everything he did for us.

x

Everything was great! Steven is a true professional! He kept me up to date on my loan and he made everything so easy! Thank you , Steven!

Mr. Casey Corn was great to work with!! He explained the process in detail and would check in with us all of the time. He was very friendly and couldn’t have asked for a better loan officer to work with. Awesome experience!!!!

Casey Corn with Intercontinental Lending group were easy to work with. The process from application was easy and uncomplicated. We were kept updated with progress and necessary documentation needed.

Worked with Drew Stancill and he made our home buying experience very simple. Was in constant communication every step of the way. He took away a lot of stress that comes with buying our first home by making everything very simple

My husband an I were very satisfied with Drew an his professionalism. We would recommend him to friends and family. Looking forward to working with him in the future

Drew Stancill did a great job on my refinance! I was very happy with his service and professionalism. I would recommend him to friends and family. Thank you!

Everything went very smoothly.

Devin answered all question and made sure the refinance experience was a good one

John went above and beyond to get this done for us. We appreciated his clear and transparent communication along the way. We'd recommend John to our friends and family.

All the numbers came out correct.

It take too long, beside that everything great.

He has great customer service.

Sara was always available to answer questions and deal with any problems that came up.

Highly responsive team, good communicators!

Mr. Gore was very responsive and always returned my phone call/email. I was very pleased with having Mr. Gore as my loan processor.

Everything worked out, took longer than expected, but eventually the loan came thru. With no problems or changes. Thank you

NA

NA

He was very knowledgeable in of the entire process and promptly responded to questions. Great work ethic.

It was a pleasure working with Drew.

.

Ms. Lee put the time and effort in to get me what she promised me. I’m happy with the overall result. Thank you!

Shelly was very friendly and professional. Such a great experience to go through my refinance with. I would recommend her to everyone I know who is looking to refinance. Thank you so much for the opportunity to do business with you.

Jason was on top of my loan and very helpful.

Thank you, Alex! It was a pleasure to work with you. Excellent service and excellent rate!

thanks

I had a lot of questions about the loan details. When I emailed Krikor with the questions even though is was in the late in the evening he took the time to call me and answer all my questions.

G.O.A.T

Very helpful, always available.

Responsive and informed

My experience with Kyle was great but the process in which it took this loan to go through, in my opinion, was dragged-out. I’ve had better experiences with other companies.

It's was ok only more comucation between the team

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They made it very convenient to complete the process during the COVID-19 pandemic. There were no surprise changes when things were finalized and rates were extremely competitive.

The entire process was just amazing

Our experience with Brennen pehrson was great! The process was smooth and he was always quick to answer any questions. We have never had a loan go so smooth before. I would recommend him to anyone.

David is easy to talk to and articulate. He is a wealth of experience.

Very responsive and a overall smooth transition.

Communication was great! Thank you, again for helping us.

He was available all the time.

very professional...I highly recommend them to anyone that needs their services. thanks for helping me with everything I needed. thank you very much.

David constantly made me feel he had our best interests in the forefront at all times. He responded to all of questions and requests immediately and he resolved every issue quickly.

Great experience working with Luke and his team. Very professional the way they conduct business.

Great service , I appreciate it greatly.

Nicholas is very responsive with all the information we need. He helped us from the start to finish of our refi.

Krikor was personable and patient. He seems transparent and gave me what I felt was honest advice. He also helped streamline things when I wasn’t having luck with the closing processors. And he was always accessible!

brian is so helpful, patient and really knows his stuff. he hung in there with me and helped me in every way. i give him the highest recommendation. the company is lucky to have him.

No feed back at this time

Kyle was on top of everything from the get go and made sure each step ran smoothly.

THANKS JOSHUA MY REFINANCE WAS SHORT AND FAST I SUBMITTED VERY LITTLE PAPERWORK THEY DID ALL THE GROUND WORK MY EXPERIENCE WAS AWESOME. THANKS AGAIN.

The process had a lot of lag time but I am very happy with the loan.

I could say every thing went very smooth ,was one of the easiest refinance done . thanks to Auston he took care of every thing right away with no delay.

I literally was a day away from closing with loan depot but had horrible experience- Bobbie turned this around and intercontinental was great to work with- so glad I didn't close with Loan depot

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Fast and easy. Ryan was great to work with and kept communication open.

Awesome to work with

Good job

Matt was readily available to answer all of our questions. He is very knowledgeable and made us feel at easy throughout the entire refinance process.

Brian was super responsive and proactive. He answered all of my questions promptly and clearly, and kept me apprised of the progress of my application and the closing. Excellent professional service!

Daniel took care of any questions or concerns I had promptly and efficiently. Thank you for all your help!

Brian and his team made this process easy and hassle free. I’ve already referred a few friends his way when they decide to refinance!

Daniel made our recent refi easy and made us feel confident we were making the right choice to go with ICG. Daniel was very responsive and easy to talk to. Thanks Daniel

I wish it could have been done faster.

I’ve closed on 4 new loans and refinanced 3 times...this was by far the best experience I’ve had getting to the closing table. Drew made the process easy and got me the best rate in town! Thanks Drew and ICG!

2%

Worked directly with Matthew Vasconcellos the loan officer and Bill Forte to ensure the process moving. Happy with the final results.

Hunter was always accessible and very helpful!

No bull just accurate information and attention to detail

She kept me updated and informed and is a pleasant and friendly person

David and his team were always available. They followed up regularly and responded quickly.

Fast responses and good information

Luke is very knowledgeable and understanding. He is also very easy to work with. He reviewed all of our options am helped us decide the best route for our situation. We are happy.

Brian was very attentive and quick to reply with accurate answers. I never had anything to worry about during what can normally be a stressful situation. Thanks Brian!

Tina and the team were super responsive and very helpful

Easy communication. Always felt listened to instead of talked at. Friendly demeanor.

Jason made it easy and let me know what I needed to do next. Thanks.

Matthew was extremely helpful and kept us informed about what was happening. He helped us navigate the whole process.

Matt was very helpful and straightforward with everything involved. Loved the fact that we exchanged phone numbers early on and was very encouraging to reach out with questions/concerns. Kept me well informed.

Ryan was a pleasure to work with very patient and understanding. Keep up the great work

Drew is the best in the business. He made the process quick and easy.

The entire process was pretty easy and Drew Stencill with ICG was key to close successfully. Great follow up when I had questions or concerns Thanks Drew!

Drew Stancill was very good with handling our refinancing of our home. Drew also helped other members of my family with refinancing. We appreciate all of you work. Thank you Drew

We were kept in the loop for the whole refinancing process. If we had any questions they were answered promptly. The process was also convenient and easy.

Great customer service always got back to me on any questions I had

Easy. He handle everything for me

Tina very polite and hossome, great job.

Very personable and communicative.

It was a quick straight forward process.

I had a lot of questions for Ryan and he answered them promptly and with the details I needed.

Joseph was prompt; excellent in communicating requirements and follow up I have already referred a Friend for his loan needs to Joseph based on my experience

Karen understanding my loan and all ways getting back to me ASAP when I had a question and the loan came out exactly what she offered Mark O

Easy to deal with and very communicative.

Joe did a great job with upfront process, but the time to process the loan was not satisfactory. It was a refinance BA loan with minimal documentation and it took two months to close.

Great advice excellent communication.

ok

Devin keeps us updated through the whole process. She is the best. Thank you very much for helping us.

Jing was amazing, she was always available if we had any questions or concerns. I would definitely recommend her

I had a great experience. Questions were answered in a timely manner and things were handled swiftly.

Bethany was very kind and respectful and very understanding of mine and my wife's concerns.

Drew Stancill is one of the best in the business. He is friendly, professional, and knowledgeable. Always answers any questions and is there for you through the entire process.

I've refinanced twice with Drew Stancill as my Loan Officer. He has been top notch each time. I wouldn't go with anothe loan officer, as long as he's working he'll be my choice everytime.

Chris is very knowledgeable and very professional but he also is able to treat you like family when dealing with issues I would recommend is service to any one and he needs a raise or a big bonus 👍.

Dustin is so easy to work with and I am always able to get a hold of him if I have questions about anything. He takes the time to make sure I understand before moving on to something else. I will only deal with him when it comes to my home loan.

Easy and painless. Everything was communicated to me upfront and the end result was just what I expected. Thanks Dustin and ICG.

I have used Dustin multiple times and sent many clients his way. He is great at what he does.

Owen went above and beyond working with our crazy schedule. He was extremely informative throughout the entire process. We recommended him to friends of ours before we even closed.

Sean kept me updated every step of the way and made the process as easy as possible.

The great interest rate on loan

Catherine was very helpful and responsive through the entire process of our home refinance.

It took too long to finish process.

Kameron was great at communicating about our status and progress through the mortgage refi process. He made sure we knew what to expect next, and when to expect it.

great comms and very professional

The refinance was very easy, i had plenty of time to send all my paperwork over and I was informed every step of the way. I did recommend this company to my sister because it was so easy.

Alan was great he helped us through ever step of the process. He answered all our questions and made the process as smooth as possible.I would recommend him to my family and friends. It was a pleasure working with him.

Matthew was patient and answered EVERY question we had, took our numerous phone calls and walked us through the process He was great to work with and we would definitely recommend him to others

Awesome painless experience

We were kept informed step by step on what was going on. Very professional.

Hunter Shreves was very good, but the processors and the title company were terrible.

The processors were slower than I thought necessary

Stacy was always super fast in replying to me, getting me all the info I needed and answering my questions as the refinance process went on. She deserves the best praise. Thank you and good luck!

Kameron kept me in the loop throughout the whole process. I would definitely work wotk him again.

Dan was great always on time and had the information I needed. He was great to work with.

Jason and his team know what they are doing. This is my second time using him. They have great communication!

You guys are easy and fast and Kramer made it even better.

Caytee made everything clear and concise when it came to explaining the ins and outs of the loan process. Everything went smoothly and was completed in a timely manner

Very knowledgeable and willing to take the time to explain every step of the process.

Cassandra responded to my questions in a timely manner and had an answer if things were being held up in the process. Overall, good communication throughout and would recommend!

Being about to manage documents digitally was incredibly convenient.

Easy Process to Close

Joshua took the reigns with our refinance for our home and stayed in communication with details to finalize our loan.

Debra looked out for me personally and answered all my questions in a way I could understand. She was very personable.

Satisfactory customer service!

He was very thorough with his work. He’ll give his opinions and help all throughout. Also very informative. Great pleasure working with him and absolutely will recommend

Fantastic customer service!! We had lots of questions and they never hesitated to try and answer them. Thank you for a great refi experience

Refi's are never easy, a lot of paperwork to pull together, but Isaac made it smooth sailing.

Great!

Luke, although out of state, was very helpful,, constantly in touch, and readily available every step of the way. The experience was cost efficient and truly a positive one!

Brian was very helpful in the refinancing process.

Overall, it was a pleasure working with Matthew.

Very helpful and pleasant.

We had a great experience and would refer others.

He was extremely nice and was completely a professional

John was great to work with however the entire process with ICG took way too long. Once the loan made it to underwriting it was there for over a month

Ryan was very knowledgeable and professional. Ryan walked me step by step by explaining the whole process in terms which I could understand.

What a true jem! Knowledgeable and explain options very well and kind Thanks!

There were periods where I expected to hear feedback from the officer - where I had to contact him to determine what was going on and what would happen next.

She was very attentive and very quick to respond to calls and emails

Thank you for everything

Thank you for your great assistance on the refinancing.

Responsive, helpful and friendly. Thank you!

Great company to do business with. Everyone worked their hardest to get my loan closed!

Things took a bit longer than expected and a few problems with details and numbers.

Honestly and prompt responses

It was great.

Chris stayed connected informing us of every step of our loan process .. very professional

Mark was very helpful and answered all of my questions. His staff kept me informed as my load processed. The notary was also pleasant and organized. Ive enjoyed my experience with the company.

Very knowledgeable from day one. Honest and very nice. When we spoke for the first time the conversation was almost an hour. Put my at ease about the entire process about the entire refinance.

On time all from home would do again

The process took too long. David was very helpful before the process started. Thank you,

All the people in the process were very nice and helpful Thank you!!

Everything took a while- 3 months from when we started the process to finally close, but Nick’s communication was great.

Joshua is very knowledgeable, efficient and know how to get the job done. Thank you for every thing

Andrew was knowledgeable and easy to work with.

Alex told me we could close in Dec and we were not able to close until March

Very diligent... went step by step through the process with me

Great follow up guy. Strongly recommended.

Chris was very easy to work with. He turned what seemed to be a daunting task into a pleasant experience. I would strongly recommend him and his team to anyone.

Just great job from Fernando. Thank you a lot

Better communication and updates on the status of the process. Communication was great on the application process once the ball was rolling it seems that communication virtually disappeared especially when the loan was in the underwriting process.

Everyone was very accessible and got back to us right away when we had questions. All were highly professional.

It was truly a great experience working with Dan. A true professional in every aspect of his job! I would definitely work with him again and would readily refer him to friends and family.

Chris did beyond to ensure and secure the best rate possible, when I need explanation or help to keep loan process moving he was always available at any time. I will definitively recommend him to any of my friends or family!

Great rates, very responsive

Jason was great to work with. Explained questions thoroughly and was very up beat. Walked us through every step of the refinance.

Process was very slow. Had a hard time getting status. I’m sure it was due to volume of refi’s. Stephanie is very pleasant to work with

It wasn't fast, but the end result was worth it. They did exactly what they said that they would do.

Ryan was very responsive and easy to get in touch with when I had questions. He made the whole process as easy as it could be.

Great communication and fast response everytime that was needed.

Shelly was pleasant and very responsive throughout the entire process! We highly recommend her!

Catherine Kelsey made our experience excellent. Very experienced and knowledgeable. Told me she could get me a better rate and save me about 300 bucks and she did exactly that no messing around. Thank you.

Peter, LaSann, and the team made it super easy to go through the application process and they answered any questions that I had. I liked the portal which allowed me to safely upload the required documents from me.

Kept in touch as to progress of loan

Great communication.

We got help evry step of the way. We were also provided with clarity when questions rised

Each of the agents I dealt with were extremely courteous and helpful when I needed assistance with any of the steps required to complete the process.

I was got a great deal and was kept informed throughout the process.

He took his time to explain everything to me that I did not understand.

Ryan was very easy to chat with and answered all the first-timer questions we had about refinancing. We would use Ryan and ICG all over again if he had to (hopefully we won't have to)!

Very personable and helped me navigate my refinancing options.

Joshua, once you provide him with documents that he needs he keeps you updated throughout the loan process. That’s why this is my second transaction with Joshua he’s consistent.

Very helpful

Communication and support

Nicole was so wonderful to work with!

He always in communication when I needed a question answered about the loan process. Very helpful and knowledgable.

Our social security numbers and signatures were faxed out to general fax numbers. Not happy at all about this. To be clear, it was not Shane who did this, it was his colleague.

Very competitive rate and low transaction fees. Very smooth transaction. Will recommend to friends and family.

The staff at ICG are very professional and courteous. All of our concerns and questions were answered in a timely manner.

Was a fairly simple process. Everyone I worked with was friendly and informative seeming to have my best interest in mind.

Always followed up

Kyle is very responsive and addressed all my questions and concerns up front. Excellent service and all portrays good intentions

Mr Nanna remained calm and helpful throughout the process He remained calm and unseeded my concerns about the length of time that the process took and the slowness of requesting information from us

Brian was always attentive and on time with all documents and information

Very responsive to calls. Had best overall rates out of 10 providers that submitted quotes.

I was able to get a good rate.

It’s was great but processed is pretty long (3months)

Jason is very professional and extremely knowledgeable. I did not need to follow up on anything, he was right with me throughout the process. I highly recommend him to anyone looking to purchase or refinance a home.

Had us locked in at one interest rate and didn’t put all information in and came back with a higher rate. It was corrected but took way too long. Then our closer was 2 hrs late and we had plans with out of town guests.

I don’t like essay questions

Dustin was a pleasure to work with.

Ryan made the process seem like I was working with a family member or old friend so, it was a great experience and he helped me make an important decision easy. I enjoyed the process thanks to Ryan.

Hunter kept me informed. He answered all questions that I had. I felt like he was my advocate and I truly appreciated his patience, knowledge and honesty throughout the process. Thank you Hunter!

Great communication, made the process easy

Brennen have excellent customer service and willing to go above In beyond. His reachable at any time make the process even much easier. His knowledgeable on what his doing and definitely I recommend him.

Dan was excellent from the first contact that we had with him. He was professional, very clear in our communications, and was very pleasant to deal with. I recommend highly with no reservation.

Gret service and lots of help from Arnold answering questions and concerns

Dalen Jackson is awesome he helped me to get a lower interest rate on my home and answered any questions or concerns I had. He mad the process easy and painless, Dalen is an amazing guy to work with. Very knowledgeable. 10/10

She was able to help me walk through the paper work. I have a problem with the computer.

It took alittle longer than I thought but all worked out just fine. Everyone I talked to was very helpful.

Sometimes emails were responded after two-three follow-up emails.

Austin was kind on the phone and seemed like a low pressure guy. I fully understand that people are working in the field to make money, like we all are, but he didn’t seem like that was all he was about. It was good chatting with him about my options.

I had great experience with Scott he is such a god man has a lot of patience and he explains everything!! he is great!!!

Thank you so much for all you did to get my refi done! You kept me up to speed throughout the process and I feel you got things done as quickly and efficiently as possible - I thank you sincerely for that. DJ

What a great experience and such a fantastic rate!

Ryan was great to work with! Our rate could not be beat and he was super helpful throughout the process!

Very personable and confident.

The experience was great the service made it really nice

She is very good, patient in work and strong in business ability. I will recommend it to my friends.

The the refi of my house went very smooth. No unexpected things came up. I have given Carter’s name and number to my daughter. To contact him when she is ready thanks for the smooth process.

Stacy was very helpful and communicated in a timely manner. The process however took over three months. Much too long for a refinance. I don't think this was anything that Stacy did.

Stacy was very helpful and communicated well. There was a problem however with the closing. I believe that 3 1/2 months is too long for a refinance. This was probably not Stacy's fault.

Tina and everyone else at ICG were so easy to work with. They were patient, understanding and communicated extremely well through every step of the process. I cannot say enough good things about them!

Steve was great and answered all my questions almost daily. He worked with us in every which way. Highly recommend.

John made us feel like we mattered to him. He was always quick to respond with answers to our questions. Good luck John 👍

It was a pleasure working with Bernadette, she was very helpful answering all my questions and keeping communication open when needed, she is a true professional, it made my borrowing experience painless, fast and great!!! Thank you, Maria DeGuzman

His attitude and being willing to tell the truth. And his honesty.

The level of service and communication offered by Marc Cherman was above and beyond that of any other loan manager I contacted in my re-finance quest.

She was great but this whole refinance process was way more complicated than our original purchase.

Simple straight forward

Cassandra was very proactive, professional and friendly as we worked through the loan process. It was a pleasant experience.

easy and fast refinancing

Sylvia made the whole refinancing experience so easy. Her communication and follow up was exceptional and I look forward to unhesitatingly referring her to any of my friends in need of a mortgage professional.

Everything went very smooth

Joe was responsive and pleasant to work with.

My simple refinance took a total of 6 months from start to finish.

Excellent communication. Process took much longer than necessary however, I do not hold Brandon responsible

Devin was great to work with. She was very responsive and informative and kept me updated the whole way through the process. I would definitely use Devin again.

What first made me want to go w Derron was that he was very personable , which made the whole experience easy. His knowledge is a great asset , he did a wonderful job

The professional service provided.

Friendly and knowledgeable.

Ryan creatively, and knowledgeably, was able to provide a solution that saved me several hundred dollars a month, including a great rate.

Brian was very professional with his communications and his knowledge of the process.

100% satisfied

we were 2 people that knows nothing about refinancing and things that go along with it, and he made it seem so easy! Great guy!!

Bernadette is a true professional. Extremely communicative and knowledgeable. It has been a great pleasure working with her.

it simply took so very long. I understand it's a very busy time for refis and lawn closings...my refi process took 6 months.

I was pleased with the servic

Chris was very knowledgeable and helpful.

Everything was great. I had no complaints, actually, the opposite. I would recommend Arnold and his team!!

Great overall experience.

no issues with the FHA streamline. As Daniel mentioned, it was a very simple process.

Great communication all around and willing to help clarify any questions through out the whole process. He helped several family members with refinancing and everyone is very pleased. Thank you

Chris was always available when we had a question and he's about getting the work done in a timely manner. Chris is easy to talk to and made us feel that he was working for us.

Honestly did speak as much as I thought we would but when we did it was enough.

Joseph was with us all the way. There were a couple of hiccups along the way, but Joseph was always there to fix any problems and answer any questions. A very professional person with which to work.

Alice went above and beyond to help us through our loan process. We felt blessed to get to work with her.

Stacy was super friendly and very responsive to all questions & needs during this time. Highly recommend.

Keeping us up to date on everything

Chelsea was very personable and professional. She regularly kept us informed as to the status of our mortgage refinance. She was always available to answer our questions. Even after-hours. Overall, it was a pleasant experience interacting with her.

thanks

Joe was very responsive, helpful, and professional. He cares about his clients. We highly recommend Joe!

Kyle worked very hard to make this as painless as possible during this electronic process of refinancing.

The ending process went very quickly , it was the underwriting that took so long

I thank him because he worked hard for my family and I to get a lower percentage!!!!

Overall the processing service was good. Alex was awesome and prompt on answering any queries as well updated on any of the follow up needed in order to progress the refinance. Thank you and would definitely recommend to other friends.

Great communication and assistance working through my unique situation.

Process was very slow and additional requested information came unexpectedly and not fully explained. Wasn't always sure who to contact for follow up.

Karen was awesome to work with!

Josh always responds quickly to any questions I have and the overall experience was smooth and pleasant.

Professional, timely resolution of questions and she is very friendly.

Dalen was very help and patient during the entire loan application process. He was also extremely personable. I didn't feel like just the next applicant in line. Nice job!

John communicated everything well inorder to accomplish the mission,thank you and your staff very much Sir,thanks.

Good, timely correspondence.

Answered all questions and concerns! Thank you !

Good service.

Brandt was very professional at all times, and very informative with all my questions. Never once did I ask a question only to be told he would get back with me. I have already recommended several friends. He's the GOAT of a loan officer! 5 Stars!!

everything was done in a timely fashion.good experience,thank you.

Luke Hetrick, of Intercontinental Capital Group, through his steadfast professionalism, ensured the refinance process was delivered as promised. I highly recommend him to anyone seeking a mortgage refinance.

The whole process was clear and the team at ICG responsive to our concerns. After document reviews, corrections were made accurately. Considering the volumes being processed currently, our overall processing time was relatively quick.

Chris was very thorough and provided timely communication throughout the process.

My phone calls and questions were answered fast and explained to me. For Courteous and I would recommend all my family and friends

Great all around service

Easy process

the transition was easy. all questions were answered. I received a great rate

Attention to details, outstanding service

Chelsea kept us up to date with every thing! When we did have questions she was easy to get in touch with and answer any questions

Casey quickly replied to my emails &/or texts and let me know the status of my refinance!!!

Ryan was very helpful and knowledgeable. He explained every step of the process and was prompt with answers to all of our questions. I would highly recommend Ryan for VA refinancing.

Jason was extreme helpful and very prompt when replying to texts. The entire process went very smooth. Very stress free! Thanks Jason

Stacy was very responsive to my questions during the process. She responds best through email but will talk on the phone to explain things. She is very knowledgeable and thorough with her work. Great customer service!

Great communication and service. She was always reachable and made herself available to answer all my questions. Will recommend to my friends (I already did for a few) and will reach out to her for future needs. Thanks Jennifer.

Arnold made the refinance process simple, smooth and painless. His team did a great job!! Thanks!!!!

Fast and efficient communication. Friendly communication. Quick response times even outside regular Business hours.

Brendan was always available to help us during the process and answer questions

Laura was diligent and responsive to my inquiries when I had questions and concerns.

Would do business again for the rates they were able to give !!

Follow up on requests from his support network. Less reliance on technology that was difficult or impossible for me to utilize. John did find workarounds that I appreciate. The process took entirely too long to complete

Michael was so helpful and patient. He helped me through the refinance with ease. He even thought me how to scan documents on my cell phone so I could make the refinance process so much easier!! I would recommend him to everyone !!

It was really great working with Viraj. He was really helpful in processing our refinance. Could not have gotten it done with out his help. He was very helpful in getting us a great low interest rate.

Everything was very Smooth and easy.

Thank you for making my home reference process smooth.

Dan was great and always helpful, thank you!

Good team work

Tyler was great to work with. other people in the company not so much. loan took entirely to long to process from start to finish. felt that there are to many different people in the cookie jar so to speak

Timely communication

The overall experience was smooth. Everyone was aware of what was needed and by whom. Even the signing via mobile notary went great.

Very timely, knowledgeable, and caring.

I had a pleasant experience with all transactions and any item that I didn't understand was promptly handled and explained. It was pleasure doing business with Greg and his associates.

Great experience throughout the refinance process for two properties simultaneously!

Very professional and user friendly.

Chris answered my calls and emails promptly and provided clear and straight-forward advice. Also, very friendly and personable. Would definitely recommend.

Catherine made it great. She made us feel like we were the only clients she had and gave us all the time we needed from her. Her patient and upbeat personality made it so easy to work with her.

Great communication even on weekends. I would recommend working with him in the future and to others.

Peter was very professional, knowledgeable, and efficient. He responded to all of my questions quickly and closed on the date promised.

Allan is a great representative, he is a good listener and gives you the feeling that he cares for your experience. He responded well to my many inquiries. Could not say the same about the underwriting process blackhole