Get the Home
you Deserve

Very diligent, honest, and responsible lady. I have done two refinances through her and I've had a beautiful experience dealing with her. I'd definitely recommend her a million percent! She's worth being told she's a star 😉 Rehan

Ryan is very pleasant and patient to work with. I had issues with my soon to be the previous lender with a few delays but Ryan stuck with me to ensure I got exactly what I wanted from the get-go. He took the time to explain things I didn't understand and communicated with me heavily with any of my inquiries; informative and quick to respond. Ryan went above and beyond to help me navigate through my refinance. I will return back and refer family & friends to him in the future.

This is my 3 time working with him and my coworkers love him too!

The help he gave and was patient with all questions

Laura was straightforward and willing to go extra mile.

Dan was super responsive and maintained communication with my husband and I throughout the entire process. He was great!

Dustin was great to work with at previous company, and he was even better with this company. Friendly, professional, and communicative. Your company is lucky to have him. I will ALWAYS take my mortgage business to him, and will refer anybody else I know looking to get a mortgage/ refinance as well.

Everyone was extremely helpful and made what could have been a stressful process very easy. Everyone was amazing!!!

Really organized and froendly

Extremely easy!

Your team headed by Brian P. did a great job getting me over any bumps in the road that might have come up...............Ron O

Marten was always prompt with his follow up with me during the entire process.

Krikor kept me well informed throughout the entire process.

We never really talked to him we just received papers from him so as far as anything elsewe did meet but he did his job great

Chelsea was very responsive by email and text and followed up quickly on any questions I had. I referred her to someone else who was refinancing as well. The process did slow down at the end due to unexpected appraisals being required, but it was overall very smooth and easy to follow on the portal. Thank you, Chelsea, for your assistance with my refi!

Judah was the best part of the experience. I had my doubts but Judah was always there.

Mathew was constantly providing updates on the status of my loan process.

John was very professional. Anytime we had a question, he got back to us right away & explained things in detail to make sure we understood. I would highly recommend him.

Chris was very helpful in explaining the process and breaking down the numbers. Overall, great experience.

John was always very friendly and communicated the process very well. He was a pleasure to work with. Thank you.

Overall good deal, it took 2 months to get my house refinanced, thank you Alex!

The service was great thanks Dave

I can't thank him enough for helping me throughout the process and understanding our situation, he angered all my questions, he understood my hesitation when documents were needed and guided me through this. people like him are great asset to the company. Thank you again and yes I will recommend as of matter in fact we were talking with our neighbor about the refinance and he is interested and has asked me to provide him with Judah's contact information.

All questions I had was answered promptly...

Carol is not only incredibly knowledgeable and detail oriented, but as important to me and my husband she is also kind, compassionate and understanding. She is honest and supremely ethical. She always went the extra mile, without asking! I can’t imaging going through all of this with anyone else. Thank you Carol!!

There seemed to be long periods of nothing.

John was very responsive to my mortgage refinance requests. He provided excellent customer service, he was attentive and provided information I needed to close on my loan. I have referred my next door neighbor to John to refinance his mortgage.

Timely , cordial, on top of things

Communication was swift and easy. I always get an update on the progress of my transaction.

Vanessa K. was very difficult to work with due to exceptionally poor communication. It seemed as though every time we thought we had done all we needed to, we would be contacted asking for the same information and/or documentation already provided or something which should've been done much earlier, but was never brought to our attention. When I called for clarification on a request, she tried to answer by re-reading it to me while sounding as if she'd never read it herself.

Judah was always available for any questions. He was very professional and upfront with all costs.

Austin is a great communicator. He is very friendly and very responsive to all requests.

Ryann was easy to talk to and everything that he said was right on the money . Great experience for a lender and Ryann did an excellent job. It went well with everybody that was involved with my loan . A big thank you from me . Good job ryann .

Bryan years and depth of experience spoke to us before we even found our house. Bryan was clear and responsive at all times - a true professional. Bryan maintained at all times an innate level of humor and humanity in an otherwise mundane process.

Judah was professional, polite, responsive and informative. He would take the time to fully explain answers to any questions that we had, and he would follow-up on matters, as promised.

It took forever I applied on the 3rd of August and didn't get it done until after the 15th of October

Brian Is very knowledgable and he gladly answered any question no matter how simple or how many times I would ask him.

.

David was very responsive and explained the whole process.

It took 6-months, less 4-days to approve loan for which the property and personal qualifications are highly qualified. The appraisal was done twice. We had to send monthly bank statements 3-times, We had to prepare P & L statements twice. On 2 occasions, I tried to reach the advisor and the processor for a week with no response until I called ICG's main office and asked to speak to a supervisor. No manager ever returned my call, although advisor, Alexander & processor, did call next day. Worst!

Laura responded promptly to any and all questions. She was personable and easy to communicate with. I was pleased with the transaction.

Carol would answer phone calls/texts Ridiculously fast!!!

David and his team made our transition easy and worry free.

Matt Corrao was very knowledgeable in helping me refinance my home. He communicated with me throughout the entire process from start to finish. He was very honest, clear and concise. Matt made it happen!

Great job by John Petri..highly recommend

He did a great job.

The entire process was made quick and easy.

John Sassone was great from the beginning . He was quick to answer all our questions throughout the process. We had a few issues with the loan processor in the beginning but that got worked out things were much better afterwards. Our biggest compliant was with the time frame it took to close. It took almost 3 months from the beginning to closing. We understand with COVID things are a bit slower, however, to us this seemed a little excessive.

No worries with Alice.

your comunication

Great communication and fast service!

Jeff was very professional and great to work with!!

Josh did a great job helping me and accomplished getting me the rate he said he would, I have already given his number to a friend of mine.

Ryan was so informative and pleasant to work with! He really was down to earth and made this process the smoothest one yet!

Very informative and helpful always ready to answer questions at anytime.

Great service

Communication with Matt was easy and not problems.

Very professional and answered any questions I had. I always got a quick response no matter the time of day.

Deanna was wonderful to work with. She was always available and truthful with me. Absolutely no surprises. Thank you, Deanna.

Chris was always available to answer our questions and help us through the process. He was great!

Brandon was very professional, answered all of our questions or referred us to someone who could. Brandon was a pleasure to work with.

Princeton is a good communicator, but communication within the team needed some improvement. There was no one available to explain discrepancies between the last closing disclosure and the one presented during the closing. The lack of availability when the first closing was scheduled led to rescheduling. After the second closing not all team members knew it was completed, which led to more confusion. It worked out in the end though.

The whole process was very smooth and communication was clear and efficient

He was responsive whenever I communicate with him. He works fast. Thank you for your otstanding service.

David was extremely knowledgeable! He asked probing questions to find out what our needs were and exceeded any expectations we had. I have already recommended David to our friends. A pleasure to work with. Prompt at communicating with any questions my husband and I had.

Very helpful and very kind Thanks for all your help

Very smooth and painless experience. The refi saved me money and Richard made it a pleasurable experience.

The personal attention

Shelly was very knowledgeable and was very helpful in making the whole process seamless.

Devin was very kind and informative. She was also readily available when I needed to speak with her. Really great experience.

Brandon and Ross were very communicative, stayed in touch frequently with updates, they were all around a great team to work with! I will definitely refer them if I know of clients looking for a mortgage loan!

Jared was easy to reach with any question I had. He kept me updated throughout my loan process which made me feel very comfortable.

It was a great working with them! Highly recommend them

Patricia Dixon is very courteous, knowledgeable, and efficient. She helped me with my inquiry right away and left me feeling confident in my decision to refinance my home loan at this time. The ease and comfort of the process was more than I expected. Thank You so much!

Great

Alex was super responsive and went above and beyond to get us the best deal. And I never had to resubmit any paperwork twice. He excellently coordinated all the support people in the process.

He was keenly interested in what we wanted and worked to fulfill our expectations. Always kept us appraised of current status of our loan process. Was quick to respond to questions. Very knowledgeable and patient.

Very personable, informative and kept on the task of getting our refinance completed in a timely manner..Thank you so much!!

Steve was honest and transparent working for our benefit.

Rude and unprofessional. Ended up canceling everything and using another lender

Christopher was very helpful and informative during the entire loan process

Good and friendly communication through the process

Noah was always extremely professional, responsive and helpful. He was a pleasure to work with. I highly recommend Noah.

Process went nice and smooth

Very smooth refinance with great communication.

Glad we were able to close on our re-finance.

All things being equal with regard to refinance rates among multiple companies the one thing which determined my selection of ICG was Steve's candor and promptness to answer my questions...well done!

Great job Jerron and the rest of the people who worked on making the process go so smoothly . I appreciate all your efforts and thank you so much

professional very helpful,pleasant had answers to all my questions

Na

Stellar Customer Service!

I think we were his first client. Although he did have numerous communicate Chanels with us. His honesty lacked greatly.

Peter was very helpful and understanding with me at getting this loan I tell everyone how helpful he was. John Heckman

Ryan was very knowledgeable, helpful and friendly. He answered all our questions that we had. He was easy access for us even on the weekends.

Everything was smooth, great communication, always willing to answer all my questions

From the start to the finish the process went as planned. Devin explained the process and answered any question I had. She would send update emails every week throughout the process.

Bethany was a pleasure to work with and was very responsive to all my needs!

Matthew was very responsive and helpful. He was very know about the entire process. Really good customer service!

good communicator. kept me in the loop.

He was always there to answer questions

Great experience as always. This is my second time working with Nunzio and it is an absolute pleasure. Process is made easy and stress free. Big thank you to Nunzio and team at intercontinental capital group.

Communication and her help to understand every aspect

Had plenty of support through the process

Fast and clear communication. A feel of personal engagement.

outstanding work by chris thank you

I am very happy with his expertise service

Ron was very easy to talk to and he knew his job and did it very well, Very professional.

Laura went up and beyond to help us with our refinance. She even worked into the evening and weekends! She responded to my texts when she was off the clock, because her child was ill (obviously, I didn't know that when I texted her!)! She was a big help , while we were going thru the process!

In an between they has some miscommunication over certain things. But at the end of the day it was resolved. Next time dealing with someone else you have to be more detail and specific.

Everything was very timely and professionally handled

Quick and easy refinance with a lower interest rate. Thanks!

Matthew is such an asset to your company. He made our information clear in what we needed to complete for our loan process. When we were not sure about something ,he made sure that it was clear to us, He called us to make sure we received information on the computer and help us sign and send to the right parties. Thank you Matt for such a great job,

First of all, from the very beginning the vibe I got from Brian was good, he was helpful, informative, and knowledgeable, he did a wonderful job answering all the questions I had. He had all the necessary paperwork completed in a very good time frame. I would recommend Brian to anyone who has a need for his service, that would include the VA aspect of his service. Job well done.

Judah was great communicator . Very well spoken and explained everything in a calm manner. He was the best loan processor I have dealt with and I have dealt with several.

Brice is very professional, ready to answer all your questions and explain the process in detail. He is easy to work and simply the best

Once out of Bethany's hands the communications was not great.

Bethany was absolutely awesome! Great at communicating every step of the process.

John was upfrin6, honest and helpful. I could not have asked more of him.

Very easy communication, and worked with us diligently to achieve our goal.

BRIAN WEGENER A VERY GOOD PERSON THANK YOU

How am I to differentiate Nicholas Bucco from all of the other e mails I get? If one is doing a refinanace with company X. One needs to see that NB is associated with the company with which we are refinancing. In my case, ICG.

Brian was very helpful and explained The whole process to me so there were no surprises. I trusted him and it played off with the best rates and terms I thought possible.

Brian made my refinance experience a very pleasant one because of his professionalism, knowledge, commitment and personality. He keep me informed of what to expect throughout the entire process. Thank you so much Brian for your excellent customer service.

Got right bsck to me. It was a breeze

Fast and easy

Mr. Hess was very efficient and friendly. He helped me understand the loan process and answered all my questions. If a future refinance is in our future I will definitely give him a call.

Great customer service.

Matthew was quick to respond to my questions. Often taking the time to give me a call instead of just answering by email. I never felt like I was put on his back burner once my loan approval was in progress. I have already recommended him to over a handful of friends and family.

Bethany made it great.

Excellent customer service and actually cared to get things done

Bethany

Mr. Barkley is a outstanding individual that go above and beyond to make sure everything is understood with out thowpe the best transaction by far that we experience. Thank you for a job well done!!!!

The best communication experience I have ever had with a lender. Matthew Hess and the whole team had seamless process. Made it very easy for a guy not very savvy on the computer. Thanks

Matthew was easy to work with and put up with me which is no easy task. He was helpful and did what he said he would do.

We appreciated the attention to detail and informational knowledge from Krikor, to assist us in our process of refinancing. Giving us a breakdown of current rates, payments, escrows, closing cost, etc. Being able to electronically sign our forms to complete most of the process and setting up a notary for the final signing, made it all so accommodating for us. We would also like to acknowledge everyone involved at ICG in making the refinancing process a great experience.

Bethany was able to answer all of the questions I had plus some. She was also able to make the refinance process smooth, simple, and stress free. There was even a mobile notary that came to our home to help us finalize the paperwork at closing. Looking forward to the same great service through the life of our partnership.

every time you guys asked for a payoff quote from my current mortgage company it cost me $30 dollars. You guys ended up asking for over ten payoff quotes costing me over $300. My mortgage company said companies usually ask for one costing $30. I had alerted you guys to the fact that you could not asked for unlimited payoff quotes back when you asked for four but you just kept asking. I am very disappointed that it ended up costing me several hundred dollars more than necessary.

At no fault of Danie, I think, the process and communication with different individuals was confusing somewhat, but not in way overwhelmingly confusing. It just seem to take longer than I expected to complete but considering the volume of loans being process it ok.

From the beginning John has been himself and good person to work with. He’s been there to assist me throughout the entire process by responding back to my emails in a timely manner, he even took the extra time to forward my emails to those that may not have even been related to him. Very communicative and professional person. I’m hoping to not have to refinance with another company again. Thank you John.

John was very easy to understand ant to communicate with him was very easy, It was so that I Feld like I have known Him for a long time, I even ask him to come and visit with us if He ever comes to Carolina. Thanks John

Ryan was very good at returning calls and being available to answer questions my wife or I had.

Michael made the whole experience easy and made us feel like the only client. An overall great experience and he was fantastic!!

Brian made the whole transaction smooth and seamless. He answered all our questions in a quick manner, and was through. We will definitely work with Brian again if we refinance again.

COMMUNICATIONS

John and Sara made it so easy. There was never a time we felt alone in this. If we had questions and reached out to either John or Sara we were answered right away. That felt great to know they were there for us. John talked to us when we started and talked to us like friends he had known for a while. There was no rush. We felt comfortable thru the whole process.

I feel like the process was a little confusing and some of the emails were sent in a little bit of an unprofessional matter. I appreciated the help but when we thought about not refinancing at one time we got so many emails that seemed like it should have been in a text and not email format.

Brian’s communication was awesome.

Devin Kirk was very professional, knowledgeable, and responsive. I felt like I was in good hands throughout the process. I would definitely recommend her to others. She appears to be an asset to ICG.

Just an overall great experience.

Great communication throughout the whole process. Explained everything in detail and made everything super easy! Will recommend to friends and family!

Dealing with Ed, Glenn and Jessica made the process next to effortless! I would recommend them to anybody. Thanks!

More communication

None

Thank you!

Robert Hernandez is very knowledgeable, extremely professional and a true pleasure to work with. Thank you

Christopher walked us through everything and was great at explaining the ins and outs of the process. He was quick to respond to my questions and really made the experience overall great. Would definitely recommend him to friends and family.

Mr John Miller made my experience very easy and pleasant. He was always quick to answer all questions I had and ensured that I was kept informed every step of the way. I will refer him to everyone I know. Thank you.

quick response to questions, ans was truthful

Maintained a great line of communication throughout the entire process.

Great

Clayton has great service, he was accessible and communicated regularly, as far as detailed the process thoroughly.

Good communication

Good experience. Can improve on communication. Derron and rest of ICG staff were sometimes hard to reach.

Very responsive with questions and answers, easy process.

Steve was great both times I have used his services. I would highly recommend him to anyone I know for sure. The only comment I have is the signing wasn’t what I was use to. Filling out forms at signing and processor not have all the paper work and had to return. My whole day was tied up.

Patricia always answered my calls and helped me every step of the way!

I had a great overall experience with ICG.

The all around professional service.

Helpful and informative

Chris and team were extremely honest and accurate in the numbers, steps and final signing.

I had amazing experience. Quick and easy always answered my calls anytime if the day. Got back to me with information in a timely fashion. Would definitely use them again.

Everyone responded to emails, updates and phones calls in a timely professional manner. Thanks Chris for everything.

Shelly was wonderful to work with, very professional and responsive. She is a pleasure to talk to and I would be more than happy to have her work for my family and friends in the future.

Always clear and concise. Walked me through the process every step of the way and always kept me informed in what was happening

Robert seems very genuine and kind, all the while he does not make you feel like you are just another number dealing with a shady company. Robert took the time to look at all aspects of the loan to make sure there were no surprises at closing. He is also very easy to talk to and takes the time to listen and answer questions we had during the process. He is a great person to have on your team and we wish him all the best going in to the future. Thanks Robert.

He called me regularly to brief me about current status of my refi process.

Patient. Willing to walk us through questions

Jason is outstanding and very professional. He knows his stuff and knowledgeable.

He had all the answers to my questions and followed up with me

I completed an IRRRL VA loan refinancing & it took twice as long as expected. I was given guidance from the Loan processor not to make a monthly payment as the loan would close soon, and it did not happen as planned. Not the processor's fault, but issues with the title company that had nothing to do with me. Thus, I incurred 2 late fees from my current loan cop for late monthly payments totaling around $300. ICG did not offer to deduct those late payment fees from the closing costs.

She was very kind and pleasant to work with. She was helpful and worked into the evening hours to complete our refinance. Even though she had a sick child, she responded to my questions, via text. She went up and beyond!

Alice was great to work with right from the start. She answered all my questions, never left me in the dark, and made this entire process simple.

Very friendly, knowledgeable and professional in all areas. Great working with him.

Excellent communication and customer service

Thank you for all the help and making it easy for us...never hesitate to help and make sure we were taken care of....thank you

Working with Karel was pleasure

When John Miller first reached out to us I did not think a refi was in our best interest. He brought good information to the table which allowed me to see I was wrong. From there, the refi was smooth & simple. We had information as needed throughout the process. John was a pleasure to speak with & invariably did exactly what he said he would.

Good communication and customer service

Wasn’t as painful as a process as I have heard it could be. Jason was always on top on everything and his communication with me was excellent. Always knew where everything was progressing and when he needed more information from me, easily expressed what was needed. First time I have ever been in the process, everything was explained perfectly if I had any questions.

Personal interaction

I was a bit anxious to get things done and become a bit impatient. Amber had to explain a couple of times that the COVID pandemic slowed things down and I had to simply be patient, but assured me that everything was moving along. She was professional and courteous throughtout the process. Thanks, Amber!

Excellent service from Steve, he is extremely personable and definitely went the extra mile for me with my loan. Kathy was also super helpful, between the both of them it put me at ease knowing I was in such good hands. Highly recommend!!

Drew and his team were/are great. He was prompt in returning phone calls and emails. He kept us informed as to what was needed and what the next step was in the loan process. Over the last 30 years I/we have owned 7 homes and have re-financed numerous times. I can not remember an easier process. I have recommended him to several of my close friends which he is working with now.

It was a pleasure working with Drew on my house's refinancing process. He is very approachable, and always ready/willing to help and answer all my questions (which is a lot). Thanks Drew!

I felt that there was a lack of communication throughout the refinance process. Weekly updates would have helped.

was able to close.

Jason was very attentive in explaining the process and ensuring that I had everything I needed to get to closing. He was persistent and honest with. Jason worked very hard for me and I am forever grateful. I will definitely refer everyone I know to Jason! Thanks again.

Nicholas Williams did a great job and was very patient and understanding during the whole process. Very informative and respectful.

Aaron kept us in the loop throughout the Refi process. We could text or call him at any point and he was always able to update us quickly.

The second loan estimate documents I received included a discount point fee which was not part of this loan. It was a small fee but enough to make me question ICG's integrity. Nick told me it was a computer error that affected many customers and the fee was removed. So this rating isn't specifically for Nick but for ICG in general. I would hesitate recommending ICG because of that attempt to add fees in the hopes the consumer wasn't paying attention.

Absolutely Amazing!! Deanna was quick to answer any questions and was very informative during the whole loan process!!!

Bryan helped us in every step of the process to get the mortgage smoothly and with minimal effort. Highly recommend!

Dan was available at after work hours. He responded to every query in a timely manner. Having all the documents on the website with electronic sign off was convenient.

Super organized and helpful.

The entire process went very smoothly. Response time on the few questions we had was quick. Overall, a pleasant and stress free experience.

The whole process was stressful and unprofessional. At every stage of the process, every person that was introduced didn't even care there was someone on the other end that needed the loan. The deal was dead several times, until my Corp RE Atty sister step in and then they moved. They still kept misplacing documents that I sent over several times. My sis had to call the appraiser to get that person submit an adjustment that ICG would not make on their own. I would not come back nor recommend the

was told it would be fast and would not have a lot of paperwork-was not fast and had to continuously submit documents

Clear and timely response to our questions.

Made the process as easy on me as possible. Explained things well when I didn't understand.

Great experience; referred to Sister-InLaw.

Dan was great to work with. Very personable, professional and accommodating. We are very happy with our experience and will definitely recommend him.

Well, we started the refinance on July 13th, and we were just waiting on the closing documents from my understanding then communication just stopped. When I finally reached out to find out where we were with everything I couldn't get a hold of anyone. Finally, when I did we had to start the process all over. Very frustrating. I understand that Covid has made things difficult for everyone but communication is key, an email or text message with an update can go a long way.

Nicholas was able to answer all my emails timely and professionally. Loan application went well. Great experience!

Was easy process and if needed help all I had to do is contact Kristina Still and she would get back to me very quick. I referred sister to her and they are going through process with her also and well recommend others

Communication was great and Robert was available throughout the refinance the entire time.

Thomas was easy to work with and very knowledgeable.

Jason was a great help to the whole process, my anxiety probably caused more stress for us than anything, I've never done a refinance strictly via communication and not meet the person personally, and not having a local office gave me extreme anxiety, Jason helped me through it, even through the times that I was stressing, everything went well I appreciate their help and the time they spent with me, they accomplished things that other companies could not, they got me the money I needed.

Everything was done over the computer. All documents were sent for us to review and sign electronicley. The whole process was made very simple.

Ricardo was very friendly and answered all of my questions.

Fast and easy

Rick had great communication throughout the refinance process answered all our questions in a timely manner and was friendly and courteous.

Nicholas stayed in contact with me during the approval process.

The entire process was quick.

For the first time in a long time. I did not feel anything was base on my color nor race but simply because of my credential. I was taken back when he said enjoy your weekend I know your hard worker as if I was a friend in need of another friend help. it was such a wonderful relief of gratification to be spoken to as an individual with a problem rather that a human being with the face of color, race , gender. The potential of America being a great countrybegins with people treating you like joh

People that I work with for very understanding and caring

Professional engagement, great communications, easy to reach via telephone, and sufficiently answered questions regarding the refinancing documents.

Chris and Ellen were super responsive during the process. And they, at the same time were exceptionally personable, helpful and informative. Please reward them nicely. They were "nice" beyond belief, performing the various responsibilities of the positions they hold within your organization. Deffinitely Keepers, the both of them.

So easy and no stress! Josh handled everything and communicated with me whatever was needed.

He wasn’t very pushy and very informative with what ever questions I had. I loved how fast we actually refinanced our home and he was very straight forward and he never sugar coated anything. I felt I was in good hands.

The process was hassle free and very professional. Great experience!

It was great

Great service!

Communication issue

Took longer then expected but all worked out ok

All I can say is WOW. I could not have asked for a more responsive and communicative Loan Officer. I have even referred numerous neighbors in my community to Daniel and the response is 100% unanimous. I know nothing about refinance, but Daniel made the process so simple and he was always very patient and answered all my questions. Thanks so much, Daniel. -Taneisha C.

Alex was very patient with all of our questions. He was easy to reach and explained everything until we were comfortable. Very easy to work with.

Rob was exceptionally helpful, knowledgeable, and professional throughout the process. He was always very prompt in responding to calls, texts, and emails. He created a comfort level for us, knowing that he was there to guide us from start to finish. We were very pleased with the service he provided and would definitely recommend him.

Jackie was genuine, knowledgeable, responsive and fun to work with.

I received mail from Intercontinental and on a whim decided to give this company a try. Chris was absolutely wonderful, professional, and always readily available for any questions I had regarding the process. I would highly recommend working with him and this team to anyone.

Jason was very informative, open and professional throughout the entire process. TD

Caytee Lee not only explained every aspect well - she was always available when I had a question or needed confirmation about a detail. It was one of the least stressful refinancing/closing experiences that I have had.

N

Excellent and friendly customer service with quick responsiveness.

Quicker responses would have made things better

Devin Kirk was a pleasure to deal any questions she returned all my phones to answer ASAP it was a a good experience thank you very much

Tyler helped make the home buying process as easy and smooth as possible. He was patient and answered all my questions. He seemed to genuinely care about helping me.

Chris is very professional and friendly at same time! During the whole process always responded on my emails,for any kind of question he took a plasent time to explain back to us all details. We never had any issue with his GREAT work! The Big recommendetion to all my friends and family!!! Thank you Chris!

Ray is knowledgeable and prompt. Very good guy to work with.

The communication, updates and courtesy of the whole process.

Everyone involved with my mortgage kept me in the loop as it progressed along!

Since the very first time Hunter contacted me he made me feel very comfortable, quick respond, always available when I needed to talk to him for questions, concerns. Very knowledgeable. He made my refinance process very smooth, I will definitely highly recommend him with family and friends!!!

Kevin was great to work with. But, I was disappointed the process took longer than expected and I kept following up to find out when closing was going to be. I also had closing scheduled and then when no one showed, I had to contact the company and ask if it was still going on instead of them telling me.

Needs to be more prepared .n

Chris was very helpful during the process. He reassured me when I was unsure of the process and why it was taking so long.

If i have some questions they I got the answer right away

He was always responding the calls or text, no matter the time or day. Any questions or concerns I would have, he would always respond in the best of his ability and took the time to explain everything thoroughly. I highly recommend this Mortgage Loan Officer.

I like things that are easy. Jonathan made that happen.

he was very easy to reach out to any time

Chelsea was very professional and responsive to the many questions I had throughout the process. It was an easy experience working with her on my refinance. She was a pleasure to work with.

Clay always kept me informed every step of the way and always answered my questions in a way I could understand.

We got a 2.25% interest rate. That's the lowest rate we have ever had.

Processed was explained clearly. Questions were answered quickly. They were patient when I was confused and took the time to provide the clarity I needed to proceed with the process.

Caytee was always quick to respond, knowledgeable, and honestly just pleasant to talk to!

Well I got the house of my dream 🏠🙏 I'm very happy and Jonathan Adwar did everything to make sure I get the house. Thank you Jonathan

He listened

The entire refinance experience was outstanding all due to Nick Williams. He made us feel like he was on our side and he would take care of any problems and walk us thru the process. We never felt pressured, he was always understanding of the questions we had. We would definitely recommend Nick to family and friends.

Communication, return phone calls

Joel always responded quickly and followed through with what he promised.

Robert was great he answered all my thousands questions, and he was very professional and always emailed or called as quickly as possible!! He made this process as easy as possible!! I always worked with Ross, was extremely help as well both gentlemen was great!!

Very easy process, hassle free and quick.

OK

Chris was great at answering my questions very timely. I never had to wait more than a couple hours for a response. The entire loan process was very simple and explained extremely well!

Everything thanks

What is normally such a stressful experience was helped by Hercules’s guidance. He answered all our questions and was extremely patient with us; he always kept us in the loop!

I worked with Brian on getting refinanced instead of with my current lender. We spoke everyday for about a week, and I needed to sign some forms and transfer the appraisal. I worked 16 hours and never got around to it. The next morning at 10a.m. after one attempted phone call, he texted me saying he was going to decline my file by end of day and isn’t putting another ounce of work in until I did what he asked. Very unprofessional and rude. I decided not to do business here because of this.

Dustin’s quick and knowledgeable responses made my refinance experience amazing! I felt confident with the support and attention I received from Dustin throughout the entire process 🙂

The entire process was very easy. From my first communication with Daniel to the signing of the closing documents! I didn’t have one problem. Simple from start to finish. Thank you for making what can be a stressful process so easy!

Daniel was friendly, experienced, knowledgeable and efficient. We enjoyed the process, he and Jessica made it seamless. We will definitely recommend ICG and Daniel to our friends.

Excellent he was pleasant to work with.

Better communication through the process. After I provided what was needed, I didn't hear anything again until I called to inquire where we were at in the process, about 3 weeks. Then nothing again, another 2 or 3 weeks, until I had to make a payment to my previous lender because the closing was delayed. Shelly was very knowledgeable and helpful when we did speak.

Dan was so great at answering all my questions and helping me understand all the ins and outs of refinancing. He was easy to contact and prompt with replying. Very friendly, informative, and easy to work with.

David Mazer is awesome! Always on top of every little detail and relentless when it came to giving us the best possible deal. He also worked very hard to ensure we as the customer had very little work to do. This is the second time we have had the pleasure of working with David, and we would work with him again in a heartbeat!

Alex always kept me informed when ever any thing needed to be taken care of. He is Pleasant to speck with. This is the 2nd loan he has done for me. Thanks Alex

Karel was very thorough and covered every option with us. He was always available to explain any concerns and questions we had. He also spent extra time to demonstrate future savings by making a Cora payments.

Just two things I received a letter on oct16 stating the loan has been sold Also I was told I would be receiving my escrow check in the mail within three weeks. I haven’t received it yet

Everything went smoothly. Great service.

Josh was great to deal with. He was very pleasant and very knowledgeable.

Our experience with Chris was great, but it was THE only thing that was great. Other aspects of obtaining our loan such as document submission and timeline for reaching milestones left a LOT to be desired!

Communication through the process.

The whole process was quick and easy!!

Easy process. Julio was great

The fact that we didn't have to stress over every little step was invaluable. After having a preliminary talk with Nicholas and hearing his assurances about the process, we felt confident we made the right choice. We were getting about 20 letters a week for the last several months with decent refi rates from different lenders, but ICG had the most competitive rates when we were ready to move forward. Thanks again Nicholas for all your help.

Any issues he solved the problem easily!

well i would say that they were precise on getting what was needed to get the loan done which helped out alot. It was a process but they got it done and i'm thankful.

Laura Sharrow was there for every question at anytime weekends evenings it didn’t matter ! She made the process easy and took care of everything

The level of his communication and dedication

Great service and Support, thank you.

Obtained a low interest rate for me. Quick and easy loan process. Efficient, and this is important for a working person. Availablity of Clayton was very positive. Explained process and answered all questions promptly. Responded effectiviely to my not having all documents uploaded or sent promptly. Awesome friendly personality. Cared about my situation. Knowledgable about the loan process and morgages in general.

Matt did a great job of taking care of my business and communicated very well. It was a trying process at times but by no fault of Matt. He did a great job of making things as easy as he could.

everything went just like he said

Alex was patient and informative He always got back to me in a timely manner Would work with InterContinental again!

Was easy to work with and had my best interests

They kept us very informed ! Loan officer Christopher Dennis always there to answer all my questions and worrys!

Great communication and easy to close.

Clayton was always available to answer questions and provide the best loan service i have ever experienced. He seemed very caring about my loan and followed up when i provided information to offer any additional help i might need. So pleasant to work with, i recommend him for any real estate loans you might need. Mickey J.

Very Unsatisfied Erik ran my credit for possible refinance or streamline on my home two credit inquires from different companies Erik Never called or email NO Follow-up on results or/and options. So it seems the conversation and credit was false intentions. Which I not appreciate credit for nothing now these two inquiries will remain on credit report. Very disappointing I do not recommend this company.

Dustin was patient to answer all of my questions quickly and kept me in constant contact through the whole process. I will definitely refer my friends with VA loans to his company with confidence!

Kept us informed all the way thought the loan process and was done in a timely manner. Friendly staff

getting the right people for the job.

Alex did a great job and ICG provided the services for my refinance as expected.

Friendly, very professional advice and always available to answer questions/help out!

Steve responded very quickly when contacted. He was very easy to deal with and made the whole process very simple.

overall very good

It was fast without surprises!

Very informative. Being that it was just a refinance it made it quick and easy with little work on our part.

Very prompt and friendly

Peter was very professional and took the extra effort to keep me informed through out the entire process.

Responsiveness to any and all questions regarding the loan application as it moved through the approval process.

Meeting Matt Corrao was quite serendipitous ! I received several responses after filling out an online lending website form, but Matt's patient and easy going manner stood out from the pack. He was easy to talk to, kept me informed each step of the process and went the extra mile after the rates dropped a bit to get me the lower rate. I never met the charming voice on the other end of the phone but I would use him again and enthusiastically recommend him to everyone for their mortgage needs.

Truth and trust were the biggest values I look go. I felt that I got those both and respect also

Deanna was great

Deanna was very polite and professional in my communications with her. VERY PROFESSIONAL and has the perfect attitude. I highly recommend anyone work with Deanna. She is AWESOME!

Easy process, able to talk to Kevin and Yubin when I needed to. The person who witnessed r signing was very good, helpful and efficient. I already referred a friend. Thanks, Elizabeth Westwater

I worked very closely with Jodi and she did a great job. We had a minor issue come up near the end of the process but we were able to get it resolved and close the refi.

ICG was a fantastic company to work with. Jason, Luis and Tom Costellano made the transaction easy to do with one exception, EXPERIAN, need I say more. We want to give a special thank you to Tom Costellano. This young man was with us from the very start to the finish and was so pleasant and professional. If everyone at ICG is as professional and knowledgeable as Tom, you have a POWER HOUSE company. Thank you so much for your help and guidance. Sterling and Judith Ripley

Everything went very well.

Greg was always available and would answer emails or messages in a very timely manor. Was easy to work with even with my difficult schedule.

Our overall rating would have been excellent had the communication been better. Most of the time we were reaching out for updates on our loan vs being provided with the most recent updates immediately. We were also asked for various items throughout the entire process as we were moving toward closing, had the process been more efficient we could have provided everything needed up front and there would not have been a delay in our loan processing.

Mark was great to work with. Outstanding customer service every step of the way with excellent communication and follow up via texts, phone calls and emails. An easy, streamlined mortgage refinancing process all done remotely from home. It was essentially painless! Thank you to Mark and team.

Excellent communication skills. Was very present to all my questions and needs. Was VERY patient with my questions. Was on top of follow through and making sure I was getting a great deal. This loan took longer than usual but Jeffrey was keeping me updated all the time. Thank you!

Great overall experience - would recommend

Timely

The process went smooth and I am very happy with the results

Great Service

Loan Officer was very patient and i informative being a first time home owner it took some explaining. Kind of loss some communication towards the end of finalizing loan but overall was pleasant and helpful throughout process. I Would refer to relative or friend in the end.

Alexander was super nice and kept me very informed during the entire process.

David was great to work with.

Hands down Devin is the best loan processor that I've ever worked with. Throughout each step of this process Devin was there to answer questions and provide insight. A true professional and made the experience extremely easy - never missed a milestone.

Jason was amazing! The whole team made the process very streamline and easy to do. They were there for any questions I had. They were always very prompt in getting back to me as well. Plus they were all very friendly and enjoyable to work with. I would recommend to anyone looking to refinance their mortgage

Regardless how busy they were under these unprecedented times they were always available to respond questions.

Just about everything!

Mr.Forte’s professionalisms, knowledge and caring made this stressful process more manageable. He’s the best.

Working with David was a great experience. His communication was excellent during the entire process and he made the whole experience very easy.

Everything was handled swiftly and promptly. Highly recommend and listened to my needs and approved me for an offer I couldn’t refuse.

Better communication with customer

Austin was in constant communication every step of the process.

The whole process was awesome!

Andrew responded in a timely manner every time I reached out to him. Professional and knowledgeable on top of that. Great experience.

was fairly smooth. Michael was responsive and knowledgeable.

He was honest very easy to work with

Paul Del Bene was excellent with his communication skills. It was frustrating at times! Paul answered texts and emails with a prompt response which really helped us reach our goal of refinancing. ASW

Working with Justin Garbinski was awesome because he made feel like he really cared about me & my re-fi goal. He thanked me for my service, took time to explain to me the benefits of this new loan, what I could expect as far as skipping payments among many other details and treated me like my questions and goals mattered. He worked on my loan in fine style & always emailed me back or called back I knew I was dealing with a person of high integrity and character. He is absolutely wonderful!

Honest and forthright

Great to work with and made things easy.

Isaac was very knowledgeable and great throughout the entire process!

Matt was always there to make my refinance a smooth and easygoing process from beginning to end.

Very quick and easy, kept us informed throughout the entire short process of the refinance! Great job!!

Thomas made the process easy!

It took twice as long to complete a VA Streamline refinance due to numerous unnecessary delays. Deanna did not return my calls after leaving messages and sending emails to call me. Repeatedly asked to provide documentation I already provided. I was asked to confirm again if I was going to pay the closing costs after already telling Alex over the phone & Alex, Deanna and Jaclyn via email that I would pay it. I was offended and it made me feel like they did not believe I had the money.

Amazing!! We did 2 refinances with Dustin and he is great. Wouldnt trust going to anyone else.

Everything went well. Thanks team!

Peter is an outstanding agent and has earned my trust. He's patient, kind and knows how to get the job done! Absolutely one of the best in the business who turned a daunting task for me around and makes it manageable. He will walk you through step by step until we reach the finish line together. Thank you, Peter!

Awesome young man. Very informed in his profession.,He answered all of my annoying question with joy. He was great at keeping me posted on the next move. Communication was key for us because I live with skepticism daily and he handled it well. Thanks Prince.

Hunter was open and honest throughout the whole refinancing process. He was available when needed, and he returned all calls and texts promptly. He was able to find answers for me when others were unclear. I appreciate Hunter’s assistance and guidance throughout our experience.

Up Most Professionalism, Bernadette went Beyond the Call of Duty, Took out the Time To Assist Me if Issues I was Having with retrieving Neccessary Documents Needed for My File. ALSO. Assisting in Contacting the Necessary Loan Officer Staff., When I Couldn't Reach Them. She was A Blessing.

I learned a lot from my loan officer. He was able to break things down and was with us every step of the way.

Bernadette, was the most patient and knowledgeable people I know. This is my first buying experience and she made me comfortable and answered my questions when needed even if she wasnt avail.

For the past several months, we worked with Arnold and his team and always received professional help. We are more than satisfied and extremely happy to be in our home because of their help. Always responsive with quick and informative replies.

Hunter made the entire process very easy and stress-free!

Cody is as great, it was the rest of the team who’s tight hand didn’t know what the left hand was doing, asking tor the same documents multiple times, not having an available notary after closing. And your recommendation appraiser was the worst - way off the mark. Cody was the one shining light on the team.

Steven goes above and beyond. He has a high level of transparency with every step of the process that made us comfortable and confident throughout our purchase. He made himself very accessible and we were able to communicate with Steven with ease even on days that he was off. Steven’s level of professionalism surpassed our expectations and made our first time home buying experience a great one.

Devin was always very friendly and personable. She communicated timely and followed up. I never had a single question as she explained everything well.

Steven was very informative and stayed in touch at all times no matter the time of day. He kept us updated every step of the way and walked us through the entire process. He made our first home buying experience very smooth and seamless with his years of professionalism and knowledge in the field.

Daniel was very professional, responsive and friendly.

Thanks!

The no hype approach Russ has when we first met via a phone conversation.

Good overall service, but had to stay on top of the team to get the loan through the process.

Refinance took way longer than we were told, and I’m very close to final due date for my mortgage payment. Recently got a call saying I could have refinanced for half the closing cost, not restarted my 30 yr loan AND paid less monthly with a lower fixed interest rate, for the SAME type of loan. Definitely feel like I was scammed and I’m still not sure if my house is even refinanced or not.

Clayton has serviced my first mortgage that helped me to buy my first home. When I was looking for refinance options this year, I got multiple offers including the same mortgage servicing company that Clayton worked earlier. But I was not completely satisfied and felt something is always missing. Then I did a little research about where Clayton is currently working and contacted him. He responded immediately and now I have got my mortgage refinance done and closed by Clayton. Strongly recommend

Dustin is very friendly, he is quick to reply and he answers all questions and explains in detail.

From start to finish, Greg's efficient and responsive communication made my closings a smooth process. Would highly recommend Greg and Intercontinental Capital Group.

Took his time to answer all of my concerns. Great interpersonal skills

Seamless process, very simple and fast!

Kraig was extremely patient and helped make the process such a wonderful experience. I will highly recommend Kraig to my friends and family.

Helpful people

Tina’s professionalism and superior communication skills make her a pleasure to work with. This was our second mortgage using Tina. The first was 7 years ago and we knew that we wanted to work with Tina again on our next home buying adventure. She didn’t disappoint. Thank you Tina, for helping to make our dreams come true... again!!!

When Luke took over my file, he hit the ground running and made the deal work. He went out of his way to make the transaction smooth.

The process was a lot easier than I thought it would be. Jason and his team were great to work with!

Shelly was wonderful to work with. Very informative and responsive. Great experience. Thank you!

Karel was with us every step of the way. Throughout the entire process he explained and educated us on any and every question we had, guiding us in the most reliable and safe direction. I cant thank him and his team enough for making this process so easy and stress free.

Level of communication from Mark. He kept me up to date on the progress of the loan.

Worked with Evan and all the other people who had there hands on the process. And the smoothest process ever. Very professional and communication was 100% will recommend.

It took 3 months to close on my deal after I was promised it would only take 30-45 days. Every excuse came up and it wasn’t a pleasure to work with this company. I finally glad the process is over but I’ll never do business with them again or refer any customers .

Jason's follow-up after our initial business in refinancing our home. He was always reachable by text, phone and email. Very courteous on all encounters and assisted in answering all our questions and requests.

When I started this process he advised me what I needed to qualify for a mortgage. He always answered my calls right away. He was very knowledgeable and informative about the process. Walking me through it along the way. I’ve told others to contact him. Thank you!

Loan process was quick and painless. Everyone was great to work with. Easiest refinance I've had done. Thanks for the service

Great person

Patricia was extremely helpful and went out of her way to make sure all of our needs were met.

Level of knowledge he provided and ability to get us a great rate. He was also very accessible for questions and easy to communicate with.

We were very pleased with Tyler. He answered all our questions. My closing was on time, no any unexpected issues as it can happen when the lender does not know their job. Allan his assistant and Tyler were amazing Thank you guys for making our transaction smooth

Arnold was polite and very professional with everything. He guided me and helped me through out the whole process. Thank you Arnold for being patient with me and for your professionalism.

A great experience and never was stressful

The all process can be more fast

Pleasure to speak with and answered all of my questions and kept me informed along the way!

Devin was very responsive, which successfully kept the process moving forward efficiently at getting my refinancing loan approved. Do appreciate her being so proactive at ensuring my request didn't get forgotten or delayed in the process.

Daniel and his associates were great to work with every step of the way. Our neighbor referred us and told us what a great experience the had and we followed suit. Thank you Daniel and Associates.

Alex did a great job for us. Thanks.

Me Viores kept us well informed every step of the way. Despite the Covid 19 pandemic, he kept things moving at a reasonable pace. I would definitely recommend him to others.

Timelessness of start to finish

Everyone was very knowledgeable and communicated openly.

There wasnt enough interaction foe me to give a higher rating..

Quick to call and explain details of the loan. Always available.

A consummate professional who provides trusted advice and follows through. Works for you keeping your interest in mind.

I was fortunate enough to get a hold of Devin on my first call to InterContinental and knew I wanted to work with her from that point forward. Her customer service skills are fantastic. I would not have guessed her age and time in this career. She comes across as a season veteran with 10-15 years of experience. I have purchased and refinanced over 13 homes in the past 20 years. No one in the past performed up to Devin's level!

Customer service was outstanding!!

Chris did great job reviewing our options and was very thorough throughout the entire process of refinancing.

Once we signed the initial docs, everything went silent for a disturbingly long period of time with no closing date. We expected the refi it to work like a purchase closing and have a closing date up front. No updates w/o asking. As the process wrapped up, it seemed like no one had ever done a cash out refi before. We were told we could close at home...nope. We were told we could close out of state while on vacation...nope. Then we were told we could close near our house...not after hours.

Great communication! Response to all calls quickly with answers. Made whole process go smoothly and efficiently!

We love Tina! Made the process so easy.

Rodger answered all of our questions and worked to get us the best rate possible

Easy to contact, work with and knowledgable.

Alice was wonderful. She communicated with me through out the process. The only problem that I encountered was the request for documentation that had already been provided. This happened several times. I don't believe that it was Alice's fault. You've got a "Gem" in Alice.

Owen was very professional, displaying excellent knowledge of all transactions. He thoroughly and promptly answered any and all questions. Owen provided a very smooth process for our refinance.

The process was simple and streamlined.

Jonathon went above and beyond to make sure we got the best rate. We are very happy with the service that Jonathon provided. Thank You Louis and Jill Nunes

Truly a phenomenal experience from start to finish.

The process was clear and all were able to communicate changes along the way.

Amazing and a great experience!!!

She was very responsive. It was great speaking with her because she knows her jobs and understood our needs. She was very focused and got us the loan which was the most important thing for us..

Clay was extremely knowledgeable and helpful through the entire process. Made my refinance a breeze.

My loan officer, Barry Sharif was wonderful and his secretary as very helpful-both always so pleasant!

Kraig was very knowledgeable and was on call for all of our questions day and night.

Very awesome and personalized service. Cory made the process easy and painless. Highly recommended!

Kraig was a hands on loan officer and answers all questions anytime of the day.

It is great experience working with Mr. Drew Dixon. He is very polite, down to earth and very knowledgeable. so I already referred two family and friend.

Lindsay was very professional and pleasant to work with. She had a good sense of humor, she needed one dealing with me.

Carolina was amazing! I constantly (almost everyday) called, emailed, and texted and she would always help and make time for all my questions...even on the weekends. Thanks to her I now have a beautiful home!

Very communicative. Kept me very in the loop during the whole process.

Our experience with Hunter was terrific. Communication is key in this process and Hunter helped us get off the starting line quickly. He made himself available as we had questions and kept us on track. We were pleasantly surprised to find ourselves closing in short order and that is due to Hunter's initiative and organization.

It could have been a good review but I have refinanced many times in the past. Refinancing process doesn't take this long. In this refinancing, I think there is a lack of communication here. The application started the last week of July. I did not hear about it until I bog them with messages. Multiple copies of documents were submitted which is redundant. This is very different from my previous refinancing. If I have to refinance again, I will not choose this company.

Great experience!

Great service, Awesome Experience! Thank you for everything!

Knowledgeable service. I would like to come out on the notary public sent to close the loan. We didn’t appreciate her attitude in like a knowledge of the forms. Made a comment that only three of the forms were important we should’ve went over everything before she got here that’s not how a closing works

Better communication.

Original paperwork for closing was not correct. Wrong name.

Joe was very straight forward and made everything go without any problems. He knows his job very good.

Justin was very clear and totally available for all of our questions. Super easy process!

Good communication.

Excellent communication quick responses easily to work with answered every question I needed

Saved me $200 a month!

always had to beg for updates... once i did, i would receive one process was waaaaaayyy too long.

Sean made buying our house easy and painless. Would recommend him to family and friends.

Dave was great from start to finish. He quickly understood the goals I was looking to accomplish and worked out a strategy that would best accomplish them. Once the numbers made sense we progressed through the process smoothly and quickly. He was was friendly, professional, responsive, and delivered what he promised. Not much higher praise can be said I don't think. Jade was also all of those things as well. She entered the process later but was equally knowledgeable and profesional. Thanks,

Thw overall service

Derron and associates performed the refinance of my home loan very efficiently. Thank you Mike DaVirro

Great person that kept her promise

Daniel Lytle was AMAZING. Throughout my refinancing process Daniel was there every step of the way. I had many many questions and Daniel was always a text away. He was very honest and very knowledgeable and gave me several scenarios of which options would be most beneficial to me. I was very pleased with the whole process that I referred over 5 people to Daniel. The team at Intercontinental Capital Group will definitely get my business in the future.

David made the loan process possible especially with challenges of spouses 4,000 miles apart that needed to sign the required documents. That takes extra work and care.

Robert was excellent at communication, managing my concerns, and following through on his promises. Will use him in the future for my next build.

Yehuda was very helpful throughout the process!

Good clear concise information. Chris makes the entire process simple from locking in a great rate to closing!

When I was told he would do something it was done and prompt

John took pretty good care of me, meeting my needs.

.

The process took extremely to long and tedious. What I expected in terms of moneys being refunded did not materialized as originally expressed.

Great communication and very thorough on the needs to make all transactions go smoothly on a timely basis.

Good service

Sylvia is proactive, knowledgeable and a problem solver. You won’t feel lost during this journey.

Jonathan was absolutely great. Personable, engaged, knowledgeable, intelligent, competent responsive. He went out of his way to make it happen. I would highly recommend Jonathan.

The whole process was very easy.

Low cost, low hassle loan, all online paperwork.

My experience having Mark Roulette handle my refinancing has been an extremely positive one. From the start of our chats, Mark walked me through the entire process proving to be knowledgeable, patient, efficient and understanding . Throughout the entire process, Mark was always available and made me feel as though I was his only client. Through his guidance, this was definitely a smooth experience for which I am extremely grateful. I would highly recommend Mark to all considering refinancing.

Mr. Bucco was diligent about keeping us on task which is something we generally need. In addition, he was always readily available to answer any questions we had or provide any other help we needed. He made this process easy which is why we went with him and ICC over other companies.

David's sincere interest in getting us the lowest rate for our loan.

Responsive and available when needed.

Nicholas was always available to answer my questions and kept me informed on the process.

It was very easy, Joshua made it simple.

Very smooth transaction. A couple of small issues but they were worked out lightning fast. Highly recommended l!

I am beyond thrilled and so excited to be have gotten this opportunity to work with y’all. Alex is amazing! Everyone that I was in contact with was super helpful and took care of me and my family.

Hard to rate because of coronavirus

the only thing I had to do was to check my e-mail and Tyler and his team took care of everything else , thank you.

Excellent service from start to finish. Highly recommend Daniel Thacker!

Austin was on top of everything. Made the process painless.

Dustin was available to answer questions whenever I needed.

Aaron was awesome and took care of everything. We had a very bad experience with another refinance company that had our money and didn’t fund the loan. Aaron saved us and got everything done. Aaron got us funded and took care of everything. Thank you Aaron.

Great communication.

Good communication

Drew was always on top of what we need to know... he always explained what we don’t understand...

Daniel was very helpful in deciding on my refinancing.

He always responded to my questions and had satisfactory and detailed answers. He was very professional.

Daniel was absolutely the best! I couldn’t have gotten a more understanding and knowledgeable person to help me through the process. He did an amazing job! Give this man a bonus!

The processing took longer as it was told from the beginning, I was told that the process must have been completed from the month of September and it did end towards the month of October. As I was advised that it should have been two months that I don’t have to make my monthly mortgage payments now my first payment is next month which is November.

John made this process easy for us. He was reliable every step of the way. He made himself available any day of the week for questions. Conversations with John felt like I was talking with an old friend. He is trustworthy and never less than professional! Hands down a great experience!

Mr. Trew stayed in contact with me every step of the way until closing. It was a great experience working with Mr. Trew.

Aaron did a great job communicating the process, and alerting use when more documentation was required. He called back promptly when we had questions. We were also happy with your partners, the notary was on-time and provided copies. The title company did fine work. We hope to use ICG for our 15-year Loan in 18 months or sooner.

Ron .made the refinance process a breeze. He was extremely accommodating and communicated every step of the way. It was a pleasure working with him.

Andrew was excellent!!! The closing department, not so much. Some our disclosures were incorrect. Also, the notary had to add quite a few handwritten lines for signatures etc. The power of attorney document was a hot mess. Made the closing process a bit more stressful.

The process was very efficient and quick!

Tina was very professional and easy to work with. My process to close on my home refinance was very fast. I appreciate Tina’s strong communication skills. She would call back promptly to answer any questions or concerns. This was the best closing process I’ve ever had. I highly recommend this company if you are in the market to purchase or refinance a home. Thanks Tina you were GREAT!

Josh was great! He helped make the process clear and simple. Would definitely work with him again. 👍🏾

Great person and company to have refi with. Huge thank you.

Very detailed about rates, fees, and ease of documents signing. Very quick to respond to questions. However we were not told of what was required and when it would be which made it difficult for us to be prepared and there was always very little time to get it accomplished. This happened with initial documents as well as getting our employment verified right before closing.

Karel answer every question I had and always kept me up to date on anything I needed to complete and explain everything from start to finish.

It was a very simple process. Everyone was kind and informative.

Can I refinance again so I can continue to work with Brice? If you’re looking to buy or refinance Brice is the man to work with. Brice made the entire process seem less and was incredibly professional. I would absolutely work with Brice again and would recommend him to anyone.

Jay was also available to answer any questions he went above and beyond anytime I call or text him he got back to me immediately I am very happy with all the help I get from Jay and his team thank you for making my refinance happen.

The staff is highly Knowledgeable and was able to answer all my questions promptly. There was minimal paperwork to submit as due to COVID-19 there were no on-site appraisals needed. COVID-19 did delayed my process a little bit but I can’t complain. The team covered down and I was able to close on my loan without any issues.

Jason was very pleasant. You could feel through the phone that this person was a person that was truthful, caring, and respectful to the person on the other end of the receive. I felt he really was interested in informing me and was receptive to my conversation to him. Also, he was very knowledgeable about what Veterans could get in regards to refinancing their home and the percentage rate at this time is the best it's ever been in years. Great customer service representative!

John Miller II is an excellent communicator. He answered every question we had throughout the refi process. He addressed our concerns honestly, and he never made us feel that any question we had was dumb or insignificant. I would definitely work with him again.

When it came to closing had trouble with logging on the see final documents, we had to rest password. System wouldn't take orginal passwords that was set up at the beginning very frustrating.

Dustin was right on top of his game! He provided a much better rate than PennyMac ever could! Best rate ever! So happy for the opportunity to get a new loan that will save our family thousands of extra dollars in interest charges! We've already given out his name to several personal friends! Dustin's service from InterContinental did not disappoint us one bit!

It was a very good experience

Nice to talk to he listen to you

Prompt responses, answered all our questions.

Deanna helped us through the process of our first home purchase and walked us through all of the steps so that we knew what to do, all while getting us a great rate!

David was very knowledgeable and easy to work with

I never had to guess what was happening next in the process. Karel and his team made sure I was kept aware of the process. It was quite smooth.

Very proactive and great communication.

Very professional and wants to get things done 2nd loan with them and will use them again

Process was smooth. Plenty of communication with the staff. Answered all my questions with simple to understand answers.

Quick, timely communication that made the process seamless. Appreciate the simplicity!

Chris is awesome!

Thank you for your interest, consideration and patience during this process. It was overwhelming for me and you were there to walk me through it. Thank you for your time.

kevin made everything easy

We would've like to have our loan process to be requiring less time. I would suggest to communicate more often, even if there isn't anything new to report. Just a friendly check in will be something that would be appreciated.

Very easy to communicate questions answered right away.loan process was great I recommend ICG company to others they wonderful and awesome.Thank you very much it's such a good team work all of you me and my husband appreciate you all.THANK you again.job well done.

Owen was great! He helped me every step of the way and answer all of my questions perfectly. He always responded to emails in a timely manner. Great customer service!

.

Sean made our home buying experience so easy and enjoyable! His responsiveness to our questions and concerns throughout this process has been speedy and efficient. I couldn’t recommend ICG enough and will definitely use their services in our families future endeavors! Thanks ICG & Sean Andrews, A+ job!

Raymond is an awesome loan officer. He's always available to answer all questions or concerns you may have. He's very focus, organize and work fast. He treat people with respect and dignity. Overall, he's a great guy and I highly recommend him.

Profesional, efficient, great support. Excellent

Easy to work with.

Kevin was in contact with me despite the issues he was experiencing with his family!

Quick and straight forward. She gave us the best advise and options of what we were looking for.

Thank you very much! The whole team was ver y compassionate and made the process go smooth.

Luke was on top of everything. He communicated well with us and kept us informed. It was a very pleasant experience.

Drew worked with me during two surgeries. Never complained on how slow I responded to request. Great service.

Kendra was great in every way. Always there to answer every question and concern I had as well as walking me through the process very thoroughly. Great experience dealing with her.

Tyler was patient and really took the time to answer all our questions. He went above and beyond what we expected. Thank you!

Daniel was very polite and curtious. He took care of me very well .He would return my calls very quickly. I will have him the next time as well Thank you , Al Duburg

Krikor is sooooo good

The professionalism of Daniel Lite it’s second only to his moral integrity. Rarely in my life I had so much confidence in business like in dealing him. Thank you Daniel Giovanni

Shelly was communicative, patient, knowledgeable and dedicated to successful completion of our process.

Mike was extremely accessible. He made the whole Process extremely easy.

Devin was professional in all of the process, diligently keeping me informed. She made the process as painless as possible even in the midst of Coronavirus virtual processing challenges.

I started the process of refinancing at the beginning of May and did not sign paperwork until the end of September. I realize we're having a crazy 2020 but this should have not taken 4 months to complete when I have had relatives and colleagues complete refinances in less than 2 months. Alice was very pleasant to work with but because this had to go through so many other folks for approval it got a bit frustrating.

Poor quality service/ No update to my loan , the senior Female loan officer is not actually responding to my call for how many times. Overall poor service.

We got a great rate and Nick took care of everything.

a pleasure to do business with

Patricia was so pleasant to work with. She was kind, patient, very knowledgeable throughout the whole process. She kept me informed with every step of the refinance. I would highly recommend her & we received a great rate too!

Great communication, and I appreciated his low-key, easy to get along with approach.

Daniel is very helpful, detail-oriented, and patient. This made my refianance process easy and very pleasant.

Despite being long distance, many unforeseen obstacles regarding my eligibility, challenges to our communications during this pandemic, and the inconveniences of verifying documents on my end during these unusual conditions, Jason and his team walked me through solutions confidently and professionally. Being a worrier to the last minute, Jason assured me that the job would be done absolutely. The refi would close, it did close,and it posted funds exactly as he had stated. Thank you!

Mr. Smith is very professional

Needed better communication, especially when it took so long to process the loan. i had to initiate the conversation in many instances.

Great rate. Easy closing at my house. Elizabeth worked hard to get this done. Thanks Elizabeth.

Very smooth process, very knowledgeable and pleasant.

Great service and communication.

We have been in our house about 4 years. Our interest rate for our 30 year loan was already low, but with everyone refinancing right now I had to look into it! Michelle ran our numbers and found out we could refinance with a rate still 1% less than we had, and get rid of our car and credit card debt- and so we did! We did a VA loan again, the process was simple (she easily answered my questions along the way and it was mostly all done electronically!) And now we aren’t spending that $400 a month

Very detailed great communication kept us updated very transparent

Great experience

MY OVERALL EXPERIENCE WAS VERY SMOOTH AND PROCESSING OF DOCUMENTS WERE RECEIVED ON TIME.I WOULD HIGHLY RECOMMED MR RAYMOND FOR WHOEVER IS THE NEXT CUSTOMER.

Quick easy and explained everything wonderful experience overall.

Great service and excellent communication.

Can't say enough about how pleasant, professional and efficient Daniel was to work with. He made the whole experience wonderful.

The overall process was relatively easy and quickly

Chris stayed on top of it to make sure that I needed to do what I needed to do. The overall experience was great.

Mark is both knowledgable and approachable. He takes the time to weigh the options with you and gives you the information you need to make a good decision. He is patient with questions along the way. And he is just plain old nice and easy to talk to.

We were in communication every day to the me know what I needed. So that the transaction would go well.

She was super friendly and took the time to explain everything into detail with everything.

Very pleasant to work with, great communication, very helpful and specific. She is like working with a friend!

Simply put, Devin Kirk was the sole reason we had a GREAT experience. I have dealt with numerous mortgage loan processors over the years and she is the BEST I have ever dealt with!!!!! HIGHLY recommend!!

Dustin kept me in the loop the whole way true and was always very pleasant and comfortable to talk to like talking to a family friend. I like that he made the process very streamlined and hassle free

Thomas was very helpful and answered all my questions.

Chris was always available to answer our questions.

The smooth transition of refinancing VA Loan. He keep me posted, and was very customer services. A Job Well Done as the Army would say.

Jason was attentive even when he was on vacation he directed me to his stand-in who he briefed perfectly and was able to answer all my questions seamlessly

aaa

Professional agents, very helpful and knowledgeable!

Justin's smooth vocals and poignant lyrics are unprecedented! He also knows a little bit about mortgages.

Loan officer was knowledgeable, friendly and very helpful!

Brice was very trustworthy, knowledgeable and friendly. He was on top of everything and communicated every step of the process. I would highly recommend him!

Very responsive and professional with timely and accurate answers to my questions.

Simple, clear, timely communications and good result

Great communicator! Asked questions that I should have been asking, then explained the process thoroughly. Made the decision, my decision, based on real information that didn't change. No antics, sales pitches, and definitely, no pressure. GREAT SERVICE!

Quick reply to all questions

David Mazer made me feel like I was his number one client. I will be recommending him and using him over and over again!

Princeton Walker always took the time to answer my questions. He was fast with the process, and kept me informed the whole time!

Mr. Mital is a true professional, polite, well informed and always ready to help in every way.

Blake did a great job on my refinance. The process was easy. I was always kept up to date on what was happening with my account and any questions I had were always answered promptly. I recommend him for any refinance!

Communication was good even though the process took longer than i expected it to and i was getting a little nervous at times he was always avaliable to answer my question to the best of his ability.

Communication, diligence, honesty, and explanation throughout the process.

I contacted Russell on September 1 after receiving a solicitation letter from his company. He answered my questions and made me feel comfortable in proceeding with my refinance. He kept me informed throughout the process and was accurate with the dates he gave me. the refinance process was easy a took less than a month from start to finish. I highly recommend working with Russ.

He worked on my behalf to close the loan.

Answered all my questions, very respectful

N/A

professional, efficient, hassle free, competitive

Luke did an amazing job of walking me through the whole refinance process! He gave awesome advice about timing the rate lock on our phone...he timed it perfectly! Luke is an excellent communicator and extremely professional, yet personal at the same time. Thank you Luke!

.

Easy process.

Bobby Graves was very knowledgeable and professional. He absolutely knew what he was doing and made it a pleasure refinancing our loan.

Rodger was great to work with. He was in constant communication with us and he always got back to us when he said he would. He was very patient with us and helped us through the entire plus. Awesome customer service! Definitely a breath of fresh air after going through it with NAVY Federal.

David is knowledgeable, polite and attentive he follows through his work making sure to always keep you aware of what is going on also making sure to have someone there to help you even when he is not available. I felt well taken care off and at ease with the entire process. David thank you for your service

Fue un placer trabajar con Joel Ventura. tuve una muy mala experiencia cuando compre mi casa. mi anterior prestamo tuvo muchos errores y hubo muchos gastos que no eran necesarios. al principio dude en volver en hacer el refinanciamiento pero Joel me explico todo desde el principio y me ayudo a entender porque mi anterior prestamo estaba como estaba. durante todo el processo tuve muchas preguntas y siempre el estuvo ahi para atenderme y responder a todas mi preocupaciones. Muchas gracias por todo

Andrew and his team great and worked very hard to get me the best care I could ask for. Would recommend to anyone needing financial assistance for their home.

Good.

Loan went smooth and easy. I know Ray is busy but the only thing is response time could have been a little better. The Loan processor Yubin Zhu was great and responds quickly to any questions.

They were great and walked us through the process.Answered all our questions in a timely manner..

Very smooth process, responded quickly to questions.

Great job communicating through out the process.

The original loan guy Shawn was terrible at best The ball was dropped many times. No fault of Devon But the whole process was terrible Devon was the only reason I stayed with your company. Very bad service. Over 5 or 6 months to complete the refinance Devon was the ONLY one I would praise Sorry this is what happened me !!!

He took over very well from the previous agent and was very flexible with making changes.

John was very thoughtful and thorough throughout the entire refi process. John was always available whenever I had questions or concerns. Thank you John for a great experience overall.

I have used David for two transactions , one refi, and one purchase. I have bought and refinanced many homes over the course of 25 years and David is the absolute best in communicating, following through, and setting and meeting expectations. He is relentless in his effort to meet deadlines !!! I have and will continue to refer friends and family’s as I think he is the best. Thank you David!!!!

Brian is absolutely exceptional, to say the least. He is experienced, knowledgeable and overall a great guy. From start to finish he made my first home buying experience the beat one could ask for.

Gary Bosklopper was the first who contacted me regarding a refinancing rate of 2.25%. Since we begin the refinancing process, he provided the information that I needed to proceed and ensured the process was smooth! During the refinancing process, he and I communicated via email with no problems whatsoever! I would recommend Gary Bosklopper and his organization to my friends and relatives. Of course, Gary was very professional and he communicated well!

The lack of communication between your company and my wife and I was poor. There were 5 to six people who emailed me wanting this document and that. Nothing Substantial regarding the Closing or where our request was in your system.

Working with Yehuda was great! I felt like he cared about my situation and not just about closing another loan. He made numerous suggesting on how I can improve my situation not just for the loan process but also for the long haul. Thanks Yehuda

Your Service is Outstanding and very caring understanding Dan Thank you so much for your help 😄👍🏆

Hunters part in the process, at the very beginning and the very end, was fine. The communication with the processing and underwriter was A NIGHTMARE. Redundant requests for the state information that we gave them over and over and over again huge time lapses between any communication. It was such an unprofessional experiences that I actually investigated to make sure it was a legitimate company. Better business bureau does not have favorable reviews for you either.

Clay and his team made the refinancing process a breeze. He was knowledgeable, helpful, and an absolute pleasure to work with. Due to his diligence, the refinancing process was completed within 30 days of initiation, even at a time with unprecedented levels of refinancing occurring. He has my strongest recommendation and I will gladly refer friends and family to him for all their home finance needs.

More communication, numbers kept changing. Was not clear in explaining.

Everything was great until the communication dropped off. Very punctual to start then could not reach loan officer, closing officer was especially difficult. My insurance agent made a comment about communication and difficulty of closing officer as well.

Daniel Chadwell is awesome..never fails to help with all of our refinance needs! He has great communication skills and outstanding customer service skills. We love working with him and have referred our family to him as well! Thank you Daniel for all of your hard work!

Michael was one of the best agents I have ever dealt with. He stayed in constant communication with me & my wife during the entire process. He answered and returned all of my phone calls immediately. I have never had a closing done so smoothly like this one. I will be referring Michael to everyone I know.

Bryan was awesome throughout the entire process. He was available almost immediately when we had questions or needed updates. Made everything so easy and we would highly recommend!

John has provided me with a mortgage for two homes. He is an expert in his field and makes the process seamless and stress free. I would recommend him to my family, friends and colleagues anytime!!!

He's proactive and just knows what he is doing. Really got the better deal than I thought even existed.

Always a pleasure to work with. Very friendly and incredibly charming. Consistently made me feel he had my best interest in mind. Very happy with the service. Thank you!

David was juggling multiple loan accounts but still managed to give superb service.

He communicate the whole process

Chelsea responded very quickly every time I had any question or concern about the loan. I am very satisfy and will recommend to friends.

It will make it better if your client ask a questions to treat them in a professional manner instead yelling on them. I was a bit disappointed with that kind of service. I thought it was just me but my co-worker had the same experience. I am sorry but that’s how I feel and I just want to address that for the sake of other clients or future clients. A good customer care is very important to me that’s all. Other than that everything else was great and excellent.

Elizabeth was amazing, always available 24/7, very patient and willing to give all clarifications and explanations as needed the light the process. She made me feel very easy and comfortable during this transaction. Thank you for such amazing service! 🙂

I appreciate the ease of working together. The process/platform for uploading documentation was excellent. Easy to use and understand software/ correspondence. Also the accommodation/effort to have the notary meet me in a different city due to our personal travel schedule was excellent customer service!

Was nervous after steering the process. Krikor made me feel comfortable right away. Everything went very smooth. Followed through on every promise. Thank you

I attempted providing feedback to help Derron (hopefully) get better at what he does as a Load Officer. It didn't do much good. I feel he needs a GREAT DEAL of training on customer service and communication. He seems extremely unprepared to answer questions, and often I found he was "shooting from the hip" on many of his answers. When pressed about answers he provides, Derron seems to lean towards higher pressure approaches.

Erik Schilling helped us for the second time and was very professional and knowledgeable. Attentive and answered all our questions along the way.

This was my first time working with an online company. I had been contacted via mail by several companies but the one that stood out was Intercontinental Capital Group; they offered me a great phenomenal rate and on top of that they got me a $100 gift card. no other company had done that. from the first contact, Joel Ventura answered all my questions and concerns and took the time to explain everything in detail. I was very skeptical about working with an online company but Joel took the time to explained everything and walked me through the entire process. doing things on the internet is not easy but Joel made it easy he was patient and very detail which I appreciate. the process was smooth and he kept us on the loop of everything, even when I told him that I was diagnosed with cancer he was understanding and walked me through the process with the processor. the closing was a breeze and now we can enjoy a new low monthly payment and on top of that, I bought a new car for my wife with the monthly savings that Joel found for us. he is the best I will recommend him to anyone that needs a mortgage.

Fue un placer trabajar con Joel Ventura. tuve una muy mala experiencia cuando compre mi casa. mi anterior prestamo tuvo muchos errores y hubo muchos gastos que no eran necesarios. al principio dude en volver en hacer el refinanciamiento pero Joel me explico todo desde el principio y me ayudo a entender porque mi anterior prestamo estaba como estaba. durante todo el processo tuve muchas preguntas y siempre el estuvo ahi para atenderme y responder a todas mi preocupaciones. Muchas gracias por todo

Mr. Walker is a true professional. Explained the whole process clearly. Was prompt in replying to all my calls and emails. He made this experience flawless.

Made me feel secure in the delayed processing of my refinance during the Covid19. Very personable.

I was extremely pleased with Princeton’s professionalism and kindness throughout this entire process. I was initially apprehensive to refinance as I’ve never done it before and this is our first time purchasing a home, but Everything went smoothly.

Everything was great.

The process took too long! We were told that the process would be streamlined. The process stalled once in underwriting. The longer it took, we knew the promise of missing two mortgage payments was probably not going to happen. It did not! Yes, our interest rate is lower and our mortgage was lowered! However, the process of getting through this refinance was not a great experience, it was okay!. We did not receive everything promised. However, Jared was courteous and professional!

Nick explained the process to us and guided us through calmly. He answered questions along the way and was always a phone call or text away. I've already given his number to another potential client.

Professional, fast and courteous service all the way.

Very responsive and easy to work with.

Smooth

n/a

Always on top of things and very communicative. It was a pleasure working with David.

Was very attentive to any and all questions

He was on top of the whole process the entire time

Super person and well versed in the refinancing process.

Great communication from the start? Matthew was very pleasant and knowledgeable during the entire process. He kept me abreast of timelines and instructions as the process unfolded. It is amazing how an entire mortgage refinance can be handled electronically from the comfort of your home! Matt answered all of my questions quickly and efficiently. As a loan officer for ICG, I would highly recommend him to anyone who is looking to refinance their mortgage.

Even though these guys are from North Carolina, a place that caught my attention while I was in the 82nd Airborne, I don't hold that against them. Clayton and team were GREAT!!!! Jon L Sweat

Kept me well informed and always answered questions promptly

He went above and beyond. He had a lot of patience with all the questions I had.

Getting the needed information requirements out in a timely matter.

Derron was excellent but the rest of the supporting departments were horrible and did not pay attention to detail. From start to finish this was the worst experience we’ve ever had with a refinance, which took over 4 months. All of this just made Derron’s job that much harder. Derron is the only reason we might recommend this company but the rest of the experience was so painful perhaps not.

A kit of last minute requests and changes to closing. Closing changed twice. Communication and requests where usually late in evening here and not during business hours.

Awesome job Dan !!

Mitzi was extremely responsive and helpful throughout the entire process

Very professional and engaging. Thanks Isaac!

Rocket Mortgage was the first to contact us and offered us a VA 2.75% rate. Ms. Laura Sparrow also called us, but I had decided to go with Rocket Mortgage. As we waited for a closing date, our neighbor, also a veteran, told me he was closing with Rocket Mortgage with a 2.25% rate. So I called and emailed Rocket Mortgage and received no reply. So I called Laura Sparrow. She was very very helpful. I will give all my friends, interested in refinancing, Ms. Sparrow’s contact information.

Great communication, everything went smoothly, very efficient

Brandon is very professional, responsive, proactive, and accessible. Returns calls/texts promptly, explains things clearly, is obviously committed to customer satisfaction. Great guy to work with!

Joel and his team did everything they said they would do and they did it when they said they would do it.

Gregory was amazing to work with. Very friendly, pleasant, and knowledgeable. He was communicative throughout the entire process and made sure we knew the status of our loan. It was a pleasure working with him.

Good communication. Good service. Good rates

I have worked with David twice so far on two separate loans, and both times he was incredibly helpful, easy to work with, and he provided clear and concise information whenever I asked him a question. 10/10 - would work with him again, would recommend to a friend who asks.

Great communication. On time and accurate

Drew was great the others hard to get hold of one when called and answered talk low like he didn't want someone to hear him but once paperwork was straight smooth

He was very clear in explaining the process and maintained consistent communication with us throughout.

Easy transaction!

Great!

Easy process. Mark is very professional, helpful and Knowledgeable.

Jay is great to work with. He goes above and beyond to ensure that the process goes smoothly. He is a people person and a man to his words.

Raymond was great explaining the process and was able to give us an amazing rate. He was also courteus and professional. I will definitely recommend him to anyone.

It was great because Owen provided continuous, timely communication about what was needed and what was next in the re-fi process. I was comfortable the entire time. However, I was hoping for an even lower mortgage rate as rates kept dropping during the process, but that didn't end up happening for whatever reason.

Fast, friendly, professional loan processing! Refinancing was easy through the online process from start to finish. Clayton remained in communication throughout from start to finish! Thank you!

very heplful

Dan was very pleasant to work with. We hit some speed bumps along the way, but Dan pushed everything through and got us a great rate!! Thanks Dan!

John Miller was awesome until the processor nightmare continued for 2 months. I wasn’t told why it was so long, they asked for paychecks & bank statements three times. It was supposed to be IRRL no docs. With COVID, they wanted proof of ability to pay, that doesn’t explain the repeated time delays. It wasn’t until I Said enough, that they finally said the closing was official. I Didn’t believe it would close but it did and I’m ecstatic about the rate! I had to pay for it but that was worth

Communication with setting up signing documentation. There was a lot of confusion and I don't think anyone should ever be asked to meet a stranger at 11pm to sign paperwork, especially a woman meeting a stranger when its a male.

Covid did not make this easy

Everything went great and was very smooth. My only suggestion is to at least keep the borrower in the loop as to what is going on. I would often suddenly receive an email stating it was ready to close or an email asking for signatures but rarely anything that let us know where we were in the process. A simple "Hey, we've sent it to processing and it should be back in approximately 14 days" would at least let us know how it's going and where we're at. Otherwise, everything else went great.

Steve was always available to me and gave me clear, honest answers to all of my questions. He kept me apprised of my refi progress at every step and worked to make sure I was happy.

Austin was excellent throughout the whole process. His advice to us and communication stood out for me.

Daniel went above and beyond to meet my families needs for this refinance. Incredibly grateful for his service and his friendship.

Bryan's attention to detail, follow thru, expedience, and accessibility. There was never a time, even during evenings or weekends that Bryan wouldn't respond almost immediately to an email, text, or call. The process was the easiest, fastest, and least stressful refinance I've ever experienced, I have already referred a couple of friends to Bryan and I will continue to do so.

Deanna was fantastic! Always available to cheerfully help, even when she had to tell me more than twice. She was very kind & professional. We could not have asked for anyone better!

Derron was a pleasure to work with. Everything he quoted was upfront. I would definitely recommend him.

I don’t know where to begin. I’ve purchased and refinanced homes several times over the last 20 years. Always - it had been a horrible stressful experience. Not so working with Dan. Initial meeting was direct, clear and follow up was timely and efficient. So low stress -he must have magically taken care of everything behind the scenes- that at one point I had to check in to see if it was really happening. It was! And with professional efficiency. Thank you for the low stress experience.

Easy to work with. Fast and efficient

David is so professional and respectfully. I have told everyone I know about the experience I had with him. David is the best! Thank you David for everything I’m a disabled veteran and David respected my personal needs and ever veteran should be treated the way he treated me made me feel proud to be a veteran.

Working with Drew was a complete pleasure. He was knowledgeable, courteous, friendly, and most of all proactive. He answered all of my questions in a timely manner and kept me informed throughout the entire loan process. I consider myself an Intercontinental Capital Group customer for life.

Reduced the % rate .Great!

I’m pleased

No phone call saying he would be our loan person and we had to email to get up dates

Good communication makes for a smooth transaction. Mr. Perry excelled in keeping me informed throughout the entire process.

I was always able to reach Deanna and she answered all my questions

He always gave me all the support I need, he answer all my questions and the process for refinance my house was really easier.

To begin with, you tried to make me pay more for a fraction of a point. I did not like that, that shows little integrity on your part. If I didn't speak up, I would have paid more.

Mr. Robert Hernandez was very Professional and Knowledgeable. He answered all of our questions and was there for us through the whole process.

Awesome service and timeliness of completion!

Matthew was great to work with, always got back on time with me and answered all my questions. I appreciate the help through the process and referred my friends to him!

Tina and her team handled our refinance like the consummate professionals they are, keeping us constantly updated as the progress marched along, always available to us when we have questions. Not only would I highly recommend Tina, but I am already looking forward to using her and her team in the future!

He got it done. He helped me as much as he could. I wanted to combine ALL my bills into the house payment, but I did not have enough equity in the place, but he still got me a lower payment, a better interest rate, which will allow me to pay down my other bills faster. Which is still what I want to do. Good job, he was always happy and pleasant when we talked.

I want to thank Michael and his team who made my refinance so easy and smooth. All my questions were answered promptly, there was great communication and not once did I feel lost through the process. Again thank you

Jason has helped my refinance my house twice, and he’s been aces both times!

It was painless very easy with online paperwork and clear explanations of everthing. A pleasure to work with!

Josh was professional, easy to talk to. And I was in constant contact with him. If I couldn't a hold of him, he would return my call that day.

There were two gaps in service, the second week and the sixth week. Everything was postponed or delayed. To include paperwork previously sent. My wife stated that we are not a priority. Also it was my understanding that with a VA loan the Veteran does not pay closing cost...

Better communications.

Dustin did a great job communicating with us and the loan process was smooth and easy!

Alex delivered excellent service. Very attentive.

He was available to answer questions when I needed an explanation.

Princeton kept me well informed at every step in the refinance process. When I had a question he responded quickly and fully. I certainly recommend Princeton as a friendly, helpful resource to anyone looking to refinance.

Great communication. Always kept us informed about the status of our loan.

Educated me and provided an excellent customer experience by doing so! He really prepared me to live better with housing finances. I look forward to sending him as many customers as possible!

I found Karel to be very warm, helpful and informative.

Isaac very easy and pleasurable to deal with. Great rates and would recommend to anyone looking for a mortgage.

Thanks!

Customer relationship

Good Job, very professional.

Bryan was fantastic and on top of everything during the entries refinance process. Quick responses and always around to walk you through something on the phone. Highly recommend.

Alice has been a Wonderful and pleasant Professional throughout the entire process . She answered all my questions, she explained the process thoroughly and advised me every step of the way, saving me time and money. I really appreciate her customer friendly service.

Dan Toth went the extra mile to help get my refinance across the finish line. He was always there to help and dig into and find information that I needed. He ensured my closing could finish even when I had to go out of state due to a death in the family. It finished on time because of his efforts. Thanks you so much. Dan Magers

He delivered exactly what was promised. You don't always find that these days.

I finally bought my first home! Thank you Federico Rosatti for all your help.

From the first telephone conversation with Hunter all the way to closing this was quick and easy. Each person was pleasant and professional. Any questions were answered immediately. Hunter and Intercontinental will be my go to if I need another mortgage or refinance and will without hesitation refer them. Thank you Hunter!

The entire process from start to finish was done in a timely and very professional manner by all parties involved. All calls made to ask questions were either answered right then or my voice messages were returned with a call in short order.

Jason was extremely attentive and quick to reply to all my questions and concerns throughout the process. I’d recommend him highly to all my friends and family!

Great experience, understandably there was a bit of a delay due to our current situation, but overall service was exceptionally good.

There was a constant open line of communication with Daniel through the whole process. He kept us informed and up to date every step of the way.

Dustin was easy to work with and would recommend him to others

Whole process went perfectly from start to finish, everything that was said would be done was done, and I was always kept informed. Daniel always took the time to go over things with me in great detail. It was a pleasure working with him.

I loved Steve! He made the process easy to understand and was fun to talk to.

Highly recommend Tyler for any mortgage needs. Knows the business inside and out. Worked day and night to help me refinance and had an answer to every question I had!

The process was very quick from beginning to end,I believe it was less than 30 days. The communication between Brice and the loan officer was excellent. They responded to any questions I had even during off hours making the process very easy. Would highly recommend to friends and family

John was outstanding! The initial conversation was fantastic. Instead of trying to cram a refinance down our throats, he made sure we didn’t feel pressured; he asked for our thoughts and inputs; gave the numbers, information and time we needed to make an educated decision and then followed up with us. I would recommend John to anyone and everyone I know that is considering financing or refinancing! 10 out of 10!

I contacted ICG after receiving a flyer in the mail. What caught my attention was the low IR. I made contact with Dustin who is very knowledgeable and customer oriented. We chose to refinance and placed our trust in ICG and Dustin's hands. If I had a question or concern during the process, Dustin was an email or phone call away and would quickly resolve whatever question I had. Dustin is a true asset to your company.

I got the rate I wanted.

Knowledge of the process from start to end. Accurate and precise. Friendly, polite and respectful. A very caring attitude.

Greg made the delays tolerable. He was always available to answer our questions.

Dustin was knowledgeable, friendly, and easy to work with. He knew what to do and how to do.

Terms kept changing - the process was more involved than we expected - fees were high - numbers kept changing and the explanation process as to why that was did not make a lot of sense.

Alex Miller was awesome!!

Dustin was great! He was always available to us! And got back to us very quickly

The loan process itself was not that great, it took too long and one hand didn't know what the other was doing, but that had nothing to do with Steve he was awesome

Overall was great.

His availability, and prompt response to any matters.

Answered all requests quickly

Jason made the process super easy and communicated with me along the entire process. He's the best.

Thomas did an excellent job keeping me informed and updated in the refinance process. Very good communicator throughout, I enjoyed working with him.

He was able to get me a fantastic rate and the process was very easy.

Jason was a pleasure to work with. He was attentive and provided timely answers to questions asked. He ensured the process ran smooth and even assisted with challenges using the mobile app which seemed to be not very consumer-friendly.

John Miller II made this process easy and painless.

Steven Pinello and Damaris Galarza did a great job with my rate and guiding me through the entire process. I will definitely send referrals.

Robert Hernandez was very responsive to all of my questions and concerns throughout the process. He took the time to make sure I had a clear understanding.

Jeffrey was so patient, knowledgeable and answered all of our question! He consistently kept us in the loop with what was going on and helped us close within our time frame.

The process took awhile but I feel they were working behind the scene to make the numbers work?!?

All my questions were answered in a timely manner. Paperwork filled out correctly.

Professional and good communication.

My loan officer was great at explaining everything and helped stay on top of everything so we could get closed and be on our way to saving money in the future with a great interest rate. We even have a plan to help us save more money by next spring or summer. He was very helpful.

This was the easiest home loan process that I have experienced.

Josh answered all my questions regardless of how big or small they were. He was there even on the weekends! Thank you for everything

It was great dealing with Christopher. I got the internet rate he promised me and closing was done with no hiccups.

there was no communication from the loan team, once the process of my loan was started. The initial process started in May, and we finally closed in September. I continually had to follow up with calls and emails to get updates. I was promised this would be completed before we went on vacation in early July, then again in August. Didn't happen and got no feedback. Finally got upper management (Blake Smith/Marcel Devries) involved to get this pushed through. Painful experience.

This is the second refinance I’ve done with Alex and ICG, and the experience keeps getting better. Alex provided prompt and detailed responses to status changes, IRRRL process info, and all my questions. It is my opinion that Alex and the folks at ICG are very good at their jobs and possess stellar customer service. I will definitely recommend to friends and family. Also, if I’m ever in the need for another refi, ICG will be the first ones I call.

It was awesome working with Jared. He was very attentive to all my questions no matter the time of day or day of the week. He’s was a consummate professional and I will refer him to all my friends.

The positive energy and uplifting personality

Since day 1 the information was clear and accurate throughout the whole process, the whole team worked with us great and provide the best rate and service they possibly could. Process went smooth and fast!

Tyler was amazing to work with! He always picked up the phone and answer any questions I had. Made it real easy on us, especially since we were first time home buyers and needed guidance

Carol takes the reigns and guides you seamlessly through the home buying process. The level of service I received was second to none. My calls were always answered or returned within minutes and I never felt like I was rushed off the phone. She outlined the whole home buying process to me and my wife and she was the driving force that help complete every step along the way. The LEAST stressful part of buying my first home was the financial aspect. I would recommend her 100x over and I wouldn’t hesitate to use her again in the future.

Enjoyed the experience with Isaac and the whole team. Communication was excellent and informative. Explained the entire process and what to expect. Thanks for a great rate!!!

Daniel was personable, thorough and informative every step of the way. He answered every question and his response time was nearly super human at times. I would recommend Daniel and ICG to anyone that wants a painless and straightforward loan process with some of the best rates available nationwide. Thank you Daniel for being so great!

Process was fairly smooth. Had a few hiccups. Overall was great.

Working with Deanna Boskovich was great. She made the process easy, comfortable. If I had questions, she always answered promptly. His assistant was just as accommodating and professional. She made me feel at ease with the process! Thank you!

Matt was the absolute best and answered all of our questions and provided exceptional customer service!

LISTEN TO YOUR CUSTOMER!

I called Veterans Choice in response to a mailing . I found Austin Anderson, their representative to be very professional, highly knowledgeable and a pleasure to talk with. I explained that I had just refinanced my mortgage in May and the terms and rates associated with the refinanced mortgage. I asked if he could offer me a better package. He was very honest with me, which I greatly appreciated. We were not able to business today. However, is was very open to be contacted in the future.

Erik was very helpful and always able and willing to answer my questions throughout the process.

Communication with Jason Grafton was excellent. Not nearly as good with anyone else involved. Customers should be kept in loop as loan proceeds through process.

Last year, we refinanced with Intercontinental and had an awesome experience with Jason Jackson, he was committed and gave truthful information to us, throughout the process. This year has been the same. My wife Angie and I thank you.

There were details such as the fact that we needed to wait for a period before our refi request was eligible (VA requirements) that we were not informed about until the supposed closing date had passed. Sometimes it was difficult to reach Clayton or his assistants. Consequently the refi didn't was delayed for several weeks.

Aaron provide excellent service!

Thank you for the great experience.

I ended up paying $2,600 in points when promised it would not happen. The refi as a whole still seemed beneficial so I just ate the cost.

Deanna was awesome to work with. She was always available whenever I had questions and did a great job explaining the process to me.

Chris and ICG team did an excellent job throughout this process. I highly recommend this company to anyone.

Isaac was responsive and understanding. Thanks!

Arnold is very organized and a very hard worker. He worked diligently to ensure that we were able to secure the rate that was originally locked in for me.

This is the second time I had the pleasure of working with Daniel, he helped me work through a difficult problem with my lender. Needless to say, he was able to help me refinance my house to a much more desirable rate and with a better lender.

Hunter was very proactive while we worked through the process, even when we changed our minds day to day!

Michael was as professional as you could expect. He kept us informed every step of the way. He answered all of our questions and was knowledgeable in all aspects.

Mark was very knowledgeable and very attentive answered all my questions in a timely manner.. also he answered all my phone calls or returned my calls promptly ..

We had such a great experience with Rodger Hunt as he fought to give us the best deal during the low interest rate periods of 2020. We are very grateful and one day hope to do business again as we refinanced our VA home loan. Thanks Rodger!

Carol was great. She helped my loan process go smoothly. She went above and beyond what I would have expected from her. I would highly recommend carol

Better communication. Nobody knows what the other is doing. Four times I was asked for my wife’s death certificate. This slowed the closing process. Personally I would not recommend this organization for obtaining a loan.

This is our 2nd ReFi with Joe and we could not be happier with the whole process. Joe Garon is great to work with. I would refer him to any friends or family looking for a mortgage! Excellent communication from Joe and his team. Very knowledgeable with all aspects of the process and provided updates on a regular basis. The final closing cost were lower than expected, so that was great news. Joe has always been very transparent and accurate throughout the loan process. Joe is very professional an

Better communications. Your web-site revised to make it easier to navigate through. Make it more User Friendly.

Nope

Cory being patient courteous and knowledgeable

I thought the amount of time things took was a bit longer than expected but in the end things worked out. I only wish that I was informed sooner about the closing delays so I would not have withheld my last mortgage payment until the end of the month it was due.

everything went smoothly and matt was available for any questions we had during the process

n/a

Super easy process! He did everything he said he would from the get home.

Very easy and pleasant to work with, very responsive! Will enthusiasticly rrcommend Mitzi! Joe Tijerina

It was the worst refinance process I have ever experienced. The staff was polite and courteous, but the service was terrible. I would have missed two loan payments had I followed Dan Roth's advice not to make my August and September payments. The application process started on July 10, 2020 and finally closed on September 17, 2020. The process started with a 30 day closing, but ended 69 days from the submission of the application.

First-rate from start to finish!

Communication and ability to explain concerns in a layman language.

Did a great job! It was pleasure doing business with you.

Daniel is great to work with, in fact this is our second time working with him. He gives very clear guidance as to what to expect and is always responsive to questions. I highly recommend him!

Kindra was a pleasure to work with. Made this process extremely easy to get through. 10/10

I appreciate the communication that kept us up to date and the honesty throughout the loan process.

I've worked with Jayson on 3 loans, always a good experience.

We have bought, refinanced and sold homes many times! Chris was the best by far of anyone we've ever gone through at answering questions, getting back to us, and all around resolving any and all concerns. I would recommend him in a heartbeat! Thank you for such great service!

Isaac was phenomenal from beginning to end. Communication was quick and accurate, rate was great, process seamless. Would highly recommend Isaac and he will be first person I reach out for any future mortgage needs.

Very painless process and of course the fact we saved money

Even though the process took a bit longer than expected Blake always made sure we were informed.

There were so many delays. We had figured on having the loan completed within 30 days. We contacted the company in early July, and we finally signed the papers on September 15th. It took more than 60 days.

Brice is knowledgeable every step of the way and made the whole process easy.

She talk to me anytime I called her or emailed her. She worked very hard for me.

Shelly was fantastic to work with and was always thorough and timely with all items needed. I would HIGHLY recommend her to clients..

Karel Thuwis Is incredible will recommend to all everyone Thanks for a super easy and painless transaction with my mortgage refi. Your company has been a pleasure to work especially after my experience with Quicken. I have refi a couple time maybe 3 but you guys are the best and one of the best companies overall that I have ever dealt with. I give you guys a 10 out of 10! Please pass on to to your superiors. Mitch Berg

He was very prompt with his communication

Jason is fantastic! His number one priority is making sure he can get you the best interest rate that you can receive. He is also personable, ensures that you are well informed every step of the process and if you don’t understand something he will get back to you ASAP with the response. This is my second time working with Jason and would recommend to my family and friends.

Devin, was very helpful and kept me up to date with everything.

Better Communication, more efficient service, accurate information, follow up, and just a general caring attitude

This was my 3rd time in re-financing a house and the BEST experience by far. Matthew listen and was very attentive to our needs, he communicated with us throughout the entire process this was a great experience for us! Matthew is a Great asset to ICG!

Joe was always accessible and responsive to our needs. He was very courteous and honest with us throughout the refinance process.

In spite of the lengthy refi process (due to COVID factor, etc), Steve was very responsive and fun to work with. He's experienced and knowledgeable and his humor and approachability made this experience a great one!

Very helpful very attentive answered every question he was asked very patient highly Would recommended Nick

Daniel made the entire loan process easy to complete and was always available to answer any questions I asked. The closing of the loan was uneventful and completed on time. I would definitely refer future clients to Daniel.

Carol is so professional and always goes above and beyond to make buying or refinancing as easy as possible. She is always one step ahead and was alwaying keeping me informed and up to date on my loan process. She’s the best at what she does and i have and will keep on recommending her to anyone looking to buy or refinance a home.

She bent over backward to ensure everything that needed to be done got completed. Which wasn't easy as I'm pretty much computer illiterate and shortly after starting everything I became deaf. She was able to work around that. I thank her very much for all she did.

I had to go through Shelly Johnson if I needed anything. She would always answer the phone or call me back in a timely manner. I know she wasn’t the person handling all my paperwork but she was EXTREMELY helpful. It seemed to me that if I needed to get ahold of the people doing my paperwork they couldn’t answer and didn’t call back. Thank you Shelly for being there for me and my family during this stressful process!

Ronald Easton was very informative throughout the whole process even when there were minor road blocks he would call me to let me know. I have referred one person he is working with and continue to pass his information along. Excellent customer service!!!!! If you wish to call me 904-673-4027.

The process was long and at times the instructions were communicated effectively. Nick did a great job the breakdown happened with the staff that supported the transaction after his job was done. The services there were terrible. On several occasions Nick had to come in to insure we'd gotten messages that paperwork was received and I felt he had to intervene too many times on other people's behalf. Thank goodness he was there or this transaction would have failed.

Chelsea made it easy to understand the process by quickly responding to questions and inquiries. She was very kind and courteous while being very professional.

He explained to me all good communication

Chris and team made the entire process very easy for me while taking their time to answer all of my questions along the way.

Very professional and helpful.

Constant reliable communications in the most professional way possible. Thorough and always over delivered on commitments. A real pleasure to do business with and I highly recommend Jennifer and the entire ICG team - the process start to finish was perfect.

No loan application/approval executes without something going sideways. When this happened in my circumstance Gary was both proactive and responsive in helping move through these blockers.

Absolutely best in communication and professionalism. Everything was handled in a timely manner.

More contact and Update throughout the process.

Fantastic service, communication and the process was completed in a timely manner!

Devin did an excellent job making me feel like I can trust her and the company she represents from the moment I began to speak to her. She is very pleasant and professional. Devin promised and delivered the rate we had hope for. Absolutely Recommend!

2.75

Wa great

Communication was very expedient and Matt was professional and courteous.

She kept me informed, she made the process very easy to where I didn’t have to do much, and worked with my schedule. Can’t ask for a better experience. Thank you Devin.

Process went really smooth and no surprises

Smooth experience

Prince is very professional and knowledgeable on the process of refinancing. He is able to answer all of our questions. We enjoyed working with him.

Kindra was great! We had several hiccups with the company that she smoothed out along the way. Awesome person to work with for you loan.

Cory was an absolute pleasure to work with, he was informative, patient and made himself available at all times!!

Did a great job

Denise was very patient and helpful with us throughout the entire process. It wasn’t always easy during Covid 2020 but he stuck with us and mad it happen!!

Jayson was great to work with. My only complaint is that it took way too long between between submitting the original application and the closing date.

Great job, thanks for helping me get this done quickly before I had to go offshore.

Tyler made it feel like he was taking my loan personally, as if it was his own. The whole process was easy and fast.

The whole process was very quick and easy. Mark explained everything so that it was easy to understand.

Great team. No negative comments. Keep doing what you are doing. Keep the structure thin. Encourage all to take ownership of problems as they arise.

Straightforward and simple. I prefer the electronic method of submitting my forms, so that aspect really helped the process move forward.

The service , the attention , and the way I was treated

Nicholas was responsive and worked with me to get the process completed. He also followed up to ensure that the closing went well, and that I was comfortable with that portion of the process.

David was very professional throughout the entire process. He explained everything thoroughly, which made me feel at ease and being able to trust the process. Thank you David!

Always had the answer to my questions and was quick to return my calls. He may need some assistance with other his workload. Still, he was quick & genuine with my needs.

The ease of the whole process. Additionally, Mr. Scott was available to answer any of my questions, when needed.

Bobbie responded to all my questions promptly with accurate information. I'd recommend him to friends, family, and associates.

Patience,understanding,helpfulness,communication and execution was off the charts. I thank you for a great and knowledgeable service. I will never hesitate to refer anybody to you. God bless you.

Daniel made the whole process super easy and comfortable. He really informed and educated me in every aspect of the loan so I felt confident in the decisions I was making. Daniel made me feel like family.

Thanks!!! Great competitive rate.

he is great and a pleasure to work with and look foward to work with him in the future

Great team work! They were always available when I had questions. They always got back to me in a timely manner. They made the whole refinancing process simple. I would 100% recommend this company.

Very helpful, friendly, and great communication

Honest, no hidden fees or charges from start to finish.

Good communication, smooth transaction.

Rick always returned phone calls and kept us updated on the whole process.

Easy process. Responded back to emails and calls right away.

Shelly was on top of everything when it came to questions we had and documents we needed to send. She was just amazing!!! Made this experience easy and non stressful.

Straight forward process and effective communication with staff

He made it great because he was always a respectful person and he always clarified the doubts we had about the loan for the house and had a lot of patience with us

Great communication and customer service.

Him and his team did a superb job!

Loan was pressed with time in the final stages. When loan was transferred from Drew Dixon to Vanessa, during this transition, loan did not have movement for 1 week or so. Via email we contacted both for loan application update. One week later we receive status update of loan and we must provide supporting documents quickly. Drew Dixon was great, he was informative, responsive and guided us through the process. We felt our loan transition from one department to next department needs improvement.

Great service all around.

My wife would request a phone call. That never happened. Overall a very poor experience

Your patience and guidance throughout the whole refi process was very much appreciated

Very easy process all the way to the end .

Dan was great to work with.

Brice worked quickly and very professional. He made sure that the process was smooth and easy. I would recommend him to all my friends!

Karel was very knowledgeable, honest and professional. I have already referred him to numerous friends and colleagues.

Very simple and straightforward without a lot of surprises. Very flexible on the signing of the final loan documents.

Patricia was excellent and couldn’t have asked for anyone better. I had a couple of questions regarding process and she called me during her daughter’s birthday dinner now that’s some service right there because I wouldn’t have done it! I just want to say to Patricia thank you for all your help and making the process much easier than what I’ve experienced.

because of the Virus, everything was delayed and I acquired late fees this did not make me happy but overall everything was OK

great knowledge about refinance with VA loan.

Alexander is a great communicator , he makes sure to keep you updated throughout the process . I would highly recommend Alex for your refinance needs .

Andrew was great!!!

Fast and reliable service

Professional, courteous, and prompt service. Caring and understanding.

From the beginning this process was very easy and pleasant. A lot of communication and extra help with anything needed from my end was constant. Highly recommend.

Matthew is really smart, kind, honest, and trustworthy.

Straight forward, thorough, helpful, and knowledgeable, despite being swamped with refis.

The professional way John Giger explained all of the steps necessary with the refinance process was excellent. His customer service throughout the process was top notch and personal manner in dealing with me was wonderful. I have already recommended John and ICG to other people looking to refinance and will continue to do so. Excellent company to work with and very easy to understand the process for refinance.

The process went great. I am very pleased

It was a simple and easy process. Pain free and worth the minimal effort we put in to refi.

Joel was patient and helpful with the countless questions I had. When there were questions he wasn’t a 100% sure of, he contacted the right resource for the correct answers. He even put my mind at ease with the closing process when I wasn’t receiving any communication from that department. Communication is key in any relationship, knowledge is strength if used correctly - Joel used both for the benefit of his customers. I’ve recommended him to friends, I hope they contact him when they’re ready

Excellent communication, great rate. No issues or concerns along the way. Very smooth and helpful

Brice was able to communicate and answer all of my questions without delay. And he made they process very simple and smooth.

Mr. Reardon was knowledgeable and answered and addressed any concerns or questions. He was always available and provided print responses.

Devin was so helpful and patient with all of our questions and concerns. She was always readily availble to address anything that we needed, even if that was a text message at 8pm at night. Thank you for everything Devin!

I received weekly updates from Princeton. I was never left wondering what was going on. All communications were very professional. It was a pleasure to work with Princeton and I would recommend him to anyone.

Jason is very responsive and helped me through the mortgage process as a first time home buyer.

Matt is great and very helpful!

Brice went above and beyond to help us with our refinance. He listened to our needs and made sure the process was easy and effortless. Brice was professional throughout and highly knowledgeable. I would absolutely recommend him. Chris

Jeffery made everything easy

Fast response

Justin is extremely collaborative and worked with us to craft the perfect loan package. He dug into our goals and circumstances to truly understand the details. This led us to be able to close more quickly than expected, at a super competitive rate. I couldn’t be more pleased with Justin!

I had poor experiences with Churchill Mortgage and Chase Mortgage due to lack of or unclear communication. A friend referred me to Joshua, who replied to my initial email within a few minutes and continued to worked very quickly via email and the portal to gather data and process my application. Joshua remained in constant contact and always responded the same day to any question throughout the process.

Devin was extremely helpful and friendly and made this process work smoothly from beginning to end. She kept me informed of items needed and status and was always on top of progress. I was thrilled that we were able to get the loan closed as quickly as we did. My first contact with Devin was on August 6th and the loan closed on September 5th! Devin, Taylor Ferrara and Kaile Johnson, the other staff members with whom I had contact, were extremely courteous and professional. Great Experience!

Michael is very knowledgeable and answered all my questions instantly. He walked me through the process, secured a super low rate and made my job very easy. I highly recommend Michael for anyone looking to purchase or refinance a home.

Just like to say what a pleasure it was to have worked with Brandon he was very helpful on making this refi a breeze thank you again Brandon sincerely Gary Trujillo

Mitzi is a very sweet and helpful individual. I loved working with her and will call her again to refinance our other home.

Professionalism from start to finish. Always kept us informed throughout the entire process. Rick is to be commended for a job well done. Words alone can't be expressed for what he did and how much we were able to save with your company. Thank you. Extremely pleased customers.

Although there were several issues getting through my re-finance, Patricia’s wonderful upbeat attitude in her constant communications, kept me informed and feeling better about the circumstances.

Easy process.

The truth, You word is your bond. Every document figures were different all the way to the end. Every conversation was different then the loan documents. what was said per phone conversation were different from reality. Just look at every doc you sent. There was always an explanation for each bad documents but for a company that has been around for a number of years you would think that the loan estimate doc's would at least be accurate before you send them out the the applicant, period. Greg

Everything was done fast and efficiently. Kept in contact during the whole process. I would definitely recommend Mr Phillips to take care of your home refinance.

Scott was pleasant and easy to deal with. I have already given his name to a friend.

The entire process was very easy and simple.

Alice was very Kind, Courteous, Professional and kept me informed throughout the process as well as quickly returning calls and or answering concerns or questions I had. An asset to any organization.

Daniel’s personality is amazing. He is very knowledgeable and will take the time to answer your questions to make sure you feel comfortable with the process. He is always readily available. Daniel is the role model you would want others to follow! I will definitely refer him to my friends and family!

Dustin is GREAT!

The customer service I received from the Cameron & Austin was top notch. They showed a lot of patience & concern with my questions regarding the refinancing process. The online forms were easy to access and understand. Overall my experience with my refinancing team was outstanding!

Wow, what an incredibly smooth and efficient process. Devin was awesome! She was friendly, professional, and answered all of my questions (and I had a lot). I would definitely recommend Intercontinental Capital Group if you're looking to refinance your home. John T

Gary is very helpful and knowledgeable about VA loans and he provided easy-to-understand considerations for the best options. He communicated well about the loan status whenever I had questions.

Great service! Amazing rate.

Got a great rate.

Michael and his team were great to work with. I would highly recommend him to friends and family.

Great experience. Very informative and helpful. Answered all my questions in a timely manner and made the process smooth and easy.

Clays a simple guy who is easy to talk to. He was able to take a complicated process and break it down to language and terms I was easily able to comprehend.

We were treated with respect. Our intelligence was assumed positively. We appreciated that. All questions were answered quickly and thoroughly.

Devin is the consummate professional. She provided excellent service and made me feel comfortable working with Intercontinental Group during my refinance. She worked hard to get me a great rate, she was transparent, and excelled in communicating every detail in my home refinance. If I had questions, she always responded with promptness and care. I'd highly recommend Devin Kirk.

Stacie did everything possible to get my loan completed.

The lower APR

Amazing! Super easy and efficient!

Dustin was honest and fair which is probably the most important aspect for customers. He was timely with communication as well and kept us informed. Our biggest hiccup was with inaccurate numbers on a couple occasions which he eventually easily explained. At the time it was cause for some frustration. All in all, great job - especially during a very busy time!

Easy to contact well informed and knowledgeable

Chris did an excellent job. Very helpful and efficient!

all questions were addressed satisfactorily, business was handled in a timely manner. No pressuring

Very professional

David was very responsive and communication was great. Always accurate information.

Devin made my refi very simple and I am saving 400.00 a month! I would recommend to anyone needing a VA loan or refi!

John was very friendly, professional and timely in getting back to us anytime we had questions/concerns.

Great communication and the processing time was exceptional!!!

The emails, online application and signature process were OUTSTANDING. He used a good balance of phone, text, and email that was always JUST right.

only worked with her via phone and e-mail

Shelly is always available to answer any question you might have. She is great at communicating and is always willing to explain everything in detail, if needed. She made the process easy and her great attitude made easy for me to feel comfortable to ask any question. Thank you for all your help Shelly!

There was some confusion and delays early on in the process but they fixed them and everything is fine

Very simple.

Professionalism, outstanding communication and direction. Very expedient and no hassle. Great experience!!!

Very professional, supportive and patient when a I had questions on the process.

Brian kept us informed and made the entire process easy! We highly recommend him to anyone!

Carlos always keep me informed of the processes and his knowledge and communication

Nick was very professional, concerned and well informed throughout the transaction. He communicated with us at every juncture and let us know how process was continuing.

Isaac is a true professional. He responded quickly to all my questions and made the whole process run smoothly. The process of getting this done can be confusing, but Isaac Alexander's guidance made this easy and we were successful. I will recommend him to all my friends and boast about his service to me! Thank you.

Working with ICG was the best decision I made. Refinancing my home was easy, effortless, and now I am saving money. I recommend ICG to anyone looking for a mortgage.

Alex was great. No surprises and handled everything for me. Painless process. Highly recommended by me and my family.

Clayton was good to work with he kept me up to date on the process in a timely and professional manner.

Deanna is very friendly, knowledgeable and easy to talk to.

Austin, was excellent from start to finish of the loan process. He communicated thoroughly and on time on each occasion. Very knowledgeable!

Our taxes were not submitted properly and no one has helped me fix the problem. no sorry, no nothing. Just an oh well.

Raymond (aka Jason) was really great to work with. From my first phone call with ICG to the day the loan was funded, Jason was there for me every step of the way. He was very accommodating and he ALWAYS answered my calls. I'm a bit needy and he really provided exemplary service. He gave me very good advice to float my loan and when to lock which exceeded my expectations. Jason goes above and beyond for his clients and that is his main focus. Give Jason a call, you won't regret it.