Get the Home
you Deserve
Veterans Community Home Loans, a division of
Intercontinental Capital Group, has a mission to
help Veterans get the home of their dreams.


Top 25 VA Lender
VA IRRRL Loans Nationwide

4.8 out of 5
Average Customer Satisfaction

6,000+
Total Customer Reviews

THE CLEAR CHOICE FOR VETERANS AND THEIR FAMILIES
As a military veteran you are used to fighting hard. That should not be the case when it comes to homeownership. Veterans Community Home Loans is here to fight for you to ensure that you get the best loan in the industry.
Whatever branch of the military you have served in, Veterans Community Home Loans is here for you. We are here to support all former members of the military – who were honorably discharged or discharged medically – with the vital lifeline of getting a home loan. We also specialize in helping the surviving spouses of service members who were injured in combat.
It’s not always easy for our veterans to find somewhere to live, and it shouldn’t be that way. Our founders decided to change this when they founded Veterans Community Home Loans in 2014. Since then, our team has transformed the lives of veterans and their families from all over the United States. There is nobody that approaches the VA loan industry quite like we do.
We can help you find out more about your benefits and how to apply for a VA home loan. We have financial advisors on our team with years of experience who can provide you with accurate information that is relevant to your unique situation.
GET THE LOAN DESIGNED FOR YOU
VA Loans (backed by the U.S. Department of Veterans Affairs) are only available to those
who have served our country and certain military spouses- it’s a great option if you qualify.
And, fellow Veterans are on board to help you!
Who Can Qualify?
- Veterans
- Active Duty Personnel
- Surviving Spouses of Persons Who Were Killed in the Line of Duty or as a Result of a Service-Connected Disability or Injury
- Certain National Guard Members and Reservists
- Certain Spouses of Active Duty Personnel
- Certain Other Qualified Member of the U.S. Military
- Learn more from Benefits.va.gov
Hear From Veterans We’ve Served
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5.0
Sean was very knowledgeable of the whole process. He was also very responsive to any questions we had. We were very pleased with the end result.
Jerry L Cole
-
5.0
Marybeth Ransdell
-
5.0
Dedication to duty Follows up Pleasant with great.customer service Has great business acumen Realist Listens Great analytical skills Would give my business again
Winston Ramkissoon
-
5.0
Owen Donahue was very courteous and professional from the first encounter to the last. His knowledge and recommendations/ suggestions were very helpful. He gets my highest recommendation for Mortgage Loan Officer of the year.
Andre L Callahan
-
5.0
Very quick and easy. Gregory was always available to assist.
Amanda Mccoy
-
4.2
Tom was a nice, accommodating loan officer and has a great personality
Timothy James Shiero
-
5.0
David was great to work with! He answered any questions I had and is very quick to respond. He works hard and truly cares about helping you. I would recommend David to anyone!
Lucas Robinson
-
4.8
N/A
Christopher J Bruno
-
5.0
Thanks for the call back on the first day we spoke. You found the great deal even after we hung up.
Russell E Dicks
-
4.2
Rebecca was a pleasure to deal with. She was always willing to address any question that I may have had and in a timely also.
Boyd Driggers III
-
5.0
Easy experience all the way until closing. Alex got back to me immediately each and every time I had a question.
Steven Leamon
-
4.0
When I had questions, she was quick to respond.
Jared Hollingsworth
-
5.0
Very professional and great communication throughout process. Thank you for all you have done!
Eric J Cleaves
-
5.0
Good customer service, he will always return calls , and answer any questions. Over all loan process went well and fast.
Marion Bridges
-
5.0
Matthew was so personable and friendly. He was also very helpful and informative. His support team never dtopoed the ball during my loan process.
John J Coburn
-
4.8
He was nice and replied quick.
Daniel O Roe
-
4.8
The communication with Caleb, anytime I called or had a question, he always got right back to me or his team. Very professional experience.
Kyle S Julius
-
5.0
Hunter was friendly, yet professional. He listened to my “wants” and fulfilled them. Totally pleasant experience working with Hunter. Already referred people to him. Thanks Hunter and all the best in the future.
Alan Kravitz
-
5.0
Bob is Great!!! I have dealt with him on a business level the last few years and he always so helpful!!!
Deborah J. Dominianni
-
5.0
It as a great experience throughout the whole process. Anytime that I had any questions, David was quick to get back to me with the answers. I would recommend him and the ICG to everybody.
Troy L Clary
-
5.0
Owen communicated thoroughly every step of the way. He was a pleasure to work with.
Nicole Phillips
-
5.0
Brian was very helpful, knowledgeable, accurate/detailed, friendly. Perfect experience.
John Melillo
-
5.0
Jordan and his team were transparent and accurate in their statements. The entire process exceeded my expectations, from the submittal of Refinancing request to the Closing at my home.
Luca Saggese
-
5.0
Robert answered all my questions well. He responded quickly and courteously.
William D Wise
-
5.0
Received constant updates from Peter. His communication with us was superior. Would recommend him highly
Dale C. Solomon
-
5.0
Alex adapted his solution portfolio to my needs and adjusted up to closing to ensure we can comfortably go through the refinancing process - thanks Alex!
Gabor Szentivanyi
-
5.0
matthewhess
Lewis J. Peppetti
-
5.0
The whole process was excellent service.
Eric Simoneaux
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5.0
I had a very good experience with Carolina, process was really easy and quick . They kept me on the loop at all times and closed when they said they would . Definitely recommend.
Edixon A. Sepulveda
-
5.0
The process took much longer than anticipated. I was under the impression that it could take up to 6 weeks to refinance my loan.. it took well over 3 months. Though the loan officer/processor were great.
Arthur E Damiao
-
4.3
The time it took to finalize the loan and the paperwork organization was lacking.
Bill George
-
5.0
Really ON TOP of her game, amazing professional, great energy and a beautiful person. Súper recomendable!
Mariano Adrian Codaro
-
5.0
Ron was always quick to respond back to any question that I had
Joseph R. Lewis
-
5.0
Very easy and no problems
John R Ewan
-
5.0
Bethany Did a great job helping me along the whole process. I've recommended my best friend to get his VA loan rate reduced. Thanks again B
Anthony L Sanchez
-
5.0
Great experience
Plinio E. Diaz
-
3.7
Everything was handled in a very professional manner. I had no idea that this would be so easy.
Johnny Stewart James
-
5.0
Through Fast call backs Moved refi quickly Set closing date to my schedule
William Lee Wojcik
-
5.0
The whole process was painless and simple. Filled out some paperwork and everyone else did the work. Thanks.
Brandon Lee Freeman
-
5.0
Availability to contact her with my concerns
Ileana Martinez-Whitlock
-
5.0
Once again, from beginning to closing, the communication from Chris was excellent. Questions was answered timely. I dealt with Chris before and had excellent overall experience, so I went with him again for our refi. Highly recommended.
Soutine Toy Thippaluc
-
4.8
We were kept well informed of the process and Christopher made everything easy.
Richard Mangone
-
5.0
Christopher made the process very easy and answered all the questions that we had.
Jason Perry McClure
-
5.0
Amber Lynn was great throughout the whole process and made refinancing a breeze.
Brett N Cobb
-
5.0
QUICK AND EASY
Jeffrey W. Wilson
-
5.0
Matthew was very prompt in his response to any questions I had
Edward M Paul
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5.0
Owen was easy to work with. He was very patient with me and kept me informed!
Deborah Sue May
-
4.0
Was a lot more paperwork in this process than normal, but he was there along the way to help and facilitate. Very easy to reach out to at anytime. Always eager to help the client.
Winston B. Reynolds
-
5.0
easy to work with; great communication
John G Young
-
5.0
My representative, Tyler was fantastic. He was always available to answer any questions. He also had a great ability to explain things so I could understand them. Very knowledgeable, and helpful.
Kathleen Roland
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5.0
Jonathan was not at all pushy, was kind and helpful through the entire process, responded to emails and phone calls in a timely matter, and was accurate when discussing our cost breakdown. It was a pleasure doing business with him.
Jose N Aldama
-
5.0
Great experience, Ryan was very professional and knowledgeable.
James T Tucker III
-
4.7
great communication
Laura Hadley Templeton
-
5.0
Debra was knowledgeable and courteous of our objectives.
Jeremy M Roop
-
5.0
Good communication throughout the deal.
Augustus Bryon Harris
-
5.0
Process was smooth and easy.
Whitacre T Mansfield
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5.0
Steve did a great job every step of the way especially during difficult times with the pandemic. Thank you Steve for all of your help.
James J Capozzi
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3.3
I never directly dealt with Mr. Sassano so I cannot give him much of a rating.
David P. Hynes
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4.2
Timely and professional advise.
Sudhansu Tiwari
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5.0
Matthew made my life so easy ! So helpful throughout the entire process! thank you !!! would highly recommend his expertise. Communicated with you and made sure that you were very well taken care of.
lametrie123
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4.2
I have not been told if the new loan was completed.
Kenneth Arvel Hannah
-
5.0
The smoothest housing transaction I’ve ever had from start to finish!
Thomas Stribling
-
5.0
Communication was great throughout the Loan process! Always professional!
Aldren Pascua Ramos
-
5.0
His patience to explain .
Arthur A Loya
-
5.0
Jordan is an asset to your firm, i have already referred a few people to him
Michael E Sweeney
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5.0
Alann truly took the time to explain everything to me and answered all my questions He never lost patience even when I was not the best customer thank you Alann!!
Norma Taylor
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4.8
Communication and follow up was terrific.
Marion J Rodabaugh
-
5.0
Brian was great to work with. Very friendly and professional. Would definitely recommend to friends and family for their home purchasing needs.
Euriel Escobedo Rojo
-
5.0
Easy and painless refinance process.
Matthew Grossi
-
5.0
lots of help good
Terri L. Bowersock
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5.0
It was great to work with Jordan Cash. He was extremely knowledgeable and having a great patience. It was breeze to work with Jordan and he was spot on answering the questions. I would recommend to work with Jordan. I will give him 5 out of 5.
Pavnesh Kaushal
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5.0
He was very professional answered all my questions very excellent service
Tracy Jackson
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5.0
Amazing staff. Very through and helpful with Refinance process.
Kenneth Scott Brumbelow
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5.0
Very Professional and Knowledgeable. I would recommend him highly!!!
Tom R Barbee
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4.7
Well I had no intention of refinancing until calling ICG back. They made a deal for me that was an absolute no brainer to go forward with. Kevin seemed genuinely invested and excited to do what he could for me. Great job all around!
Scott Ortman
-
5.0
Every Company has its short comings. But having the right people in place can make up for it. I would recommend Daniel any day of the week! Thank you, Ruben Rios Jr.
Ruben Rios Jr
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5.0
I had an awesome experience with Krikor and he kept us updated. He is courteous and went above and beyond to address any concerns.
Charles Mburu
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4.2
Everything that was promised was fulfilled. However the process was long and drawn out.
Max L Vater
-
5.0
Melanie made it simple and seamless. No complaints at all. Would recommend Melanie and ICG in a heartbeat.
Joel H Feinberg
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5.0
David was so great walking me through the entire process. He answered all of my questions and concerns immediately. I will (and have) recommended him to my friends and family!!
Michelle V Houston
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5.0
He always returned my calls and emails . Always with kindness and cheerful attitude.
Matthew J Miller
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5.0
Daniel always promptly responded to our questions and/ or comments. Friendly, cordial, professional.
James D Pimentel
-
4.8
My experience with ICG have been great so far. My questions and concerns were always addressed and the customer service was generally highly favorable.
Marsha Stacey Johnson
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5.0
Jason was very communicative and answered any questions I had.
Alfonso Arriaga
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5.0
The process was simple. The timeline was t great. The one thing was sometimes the response was a little slow to phone calls but email were quicker. I’ll refer her to other veterans. Trevor W
Trevor Graham
-
5.0
none
Curtis Thomson
-
5.0
Jordan was always a pleasure to work with, always available to answer any of my questions, an asset to your company.
Angie Haddad
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5.0
Excellent service and communication throughout the process. Brian and the rest of the team were great to work with!
Russell T. Fant
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3.2
If people would of kept in the loop of what was going on.in
Gregory A McCue
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5.0
Brice was very patient and efficient. He was always checking in and on top of everything, we felt like we were his only clients!
Justine V. Dujardin
-
5.0
George answered all our questions and responded promptly.
Yohanna Marroquin
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4.8
Process went smoothly from start to finish with no surprises
Philip L Watson
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5.0
Owen was in constant communication and he was continuously providing updates. He was quick to answer any questions and concerns, and he worked hard to get the loan closed in a timely manner. Many thanks to Owen.
Angela A Schock
-
5.0
No human is perfect. However I felt Paul gave his absolute all in every way. That’s all any of us can ask for in any business transaction.
Craig R. Huguenin
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5.0
Easy to work with We knew it would take some time and it did but he let me know that up front and did not throw in the towel.
Lance J Webber
-
5.0
Will went above and beyond to provide excellent service!
Jody Guarino
-
5.0
Devin was easy to work with. She answered any questions I had and was patient. Very kind and professional. She was efficient and stayed on top of things
Reba S. Barrow
-
5.0
Everything went great from start to finish.
Kevin Turcios
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5.0
Drew was very responsive and supported me through the process all the way through.
Sidharthan Venkatasu Swaminathan
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4.8
It was a friendly and smooth process. Melanie made it clear was were the next steps and reminded us of upcoming paper work. She answered all my questions concerning the whole process.
Randy Thao
-
5.0
Howard Litwak professionalism
Keenan Ellis
-
5.0
Extremely professional honest and knowledgeable
Rannie Haddad
-
5.0
Chris was timely in getting back to my emails and questions, even though the loan took a long time to get through the process. Your portal is easy to use and made the process simple.
Salvatore Zerilli
-
5.0
The concern that Karen has for the client and making sure that all aspects of the process was professional and right for the borrower, me. THANK YOU KAREN
David J Moreland
-
5.0
Nick was knowledgeable and walked me through everything. He made it very easy to refinance with ICG,
Sue Madden
-
5.0
Over all the personal and quick response to any question. or concern.
Daniel A Gutsue
-
5.0
.
Heather Shaughnessy
-
5.0
Quick and easy process due to great communication and follow ups.
Vitali S. Kanarski
-
5.0
Even though our refinance took longer than expected, Tyler communicated with us every step of the way. That made the process worry-free.
Lynnae M McCoy
-
5.0
Took great care of us and was available anytime we needed him thru the process. Great guy and honest. Would use Yehuda again in the future.
Mark Weiss
-
5.0
Best loan experience ever! Nathan is someone I will be recommending to friends and family.
Roger Anderson
-
5.0
George was great to work with , he was always available to answer my questions !
Jose Marroquin
-
5.0
Communication
Michael Anthony Baker
-
5.0
Michael was very responsive, and quickly answered any questions I had. In addition, he was very transparent about the rates and how our credit scores might help us or hurt us in what rates we were eligible for. I'd recommend him to anyone!
Donovan Hayes
-
5.0
Jason was great at replying to my email. And if I didn’t understand something. He was quick to explain and reply.
Roberto Gonzalez
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3.8
Jordon was fine, unfortunately we had a processor in training, and the process took much longer than it should have. Jordon to the rescue to get things handled once we told him what was happening.
David G Fordham
-
5.0
Luke is an excellent personal and very good at what he do. He was a great help all the way from first contacting him to the day of closing. Answered all my questions and explained each and ever question I have.
Sainath Miriyala
-
5.0
The best
Jason Torres Rondon
-
5.0
David Stelzl, was very professional, friendly, and quite knowledgeable he made time to ensure that the process was easily achievable thank you.
Sherwyn Moochoon
-
4.8
Paul was clear and direct throughout the entire process.
Claude Lacrete
-
5.0
Caytee always responded to my questions in a timely manner and she was knowledgeable in her profession. Great job!
Kenneth Wesley Tutwiler
-
5.0
Great rates and low overhead costs. It was a great overall experience. Everyone I dealt with was very nice and professional. Thanks so much!
George Heilman
-
5.0
Always there for us to talk to him and answer all of are questions and make us .comfortable Great job thank you
John E Moheiser
-
5.0
I am please it is done and we got everything we needed. It has placed us in a much better position to go forward. Thank you!
Katherine J Sheehan
-
5.0
Excellent to work with, very responsive, and Very knowledgeable!
Anthony Gamiz
-
4.8
Clear, easy process with very responsive support.
Connie Day
-
5.0
Communication is key and she kept me informed and eased a lot of fears. Thank you so much.
Travail Lanae Morrow
-
4.2
He was very thorough. Explained everything. Showed us how to use the portal and how to e sign. Kept us up to date thru the whole process. We really appreciated all Aaron did for us.
Linda A Moheiser
-
5.0
.
Julie Goodman
-
3.8
Cameron was patient and always answered or returned my calls.
Patrick Arnold Hall
-
5.0
Friendly, professional, helpful, responsive
Scott Landers
-
5.0
Communication, attitude, and friendly.
Ishan P Poudel
-
3.2
Robert made it great. Doing things online can be confusing but he made himself available to phone calls to clarify things.
Eugene A. Schams Jr.
-
4.7
Great service. Nice document portal. Good feedback of questions.
James Sankovich
-
5.0
Alexis was very compassionate and eager to help us. Her professionalism and knowledge were an asset to our refinance. Thank you very much Alexis. Pleasure doing business with you.
Timothy Michael Wallace
-
5.0
Great team and easy to work with. Second time working with the company and will be working with them again in the future.
Michael John Guerriero
-
5.0
Keeping me posted on everything and making sure things went the way it was supposed to.
Gilbert Davis
-
5.0
Professionalism courteous and always available
Ryan Donovan
-
4.8
We had a great experience with Dan! He checked in and followed up
Jordan Ortiz
-
5.0
Chris was friendly and took my needs into consideration. He was easy to reach whenever I had questions or concerns.
Channelle Norton
-
5.0
Pain and stress free, 10/10.
Ryan J Eggert
-
5.0
The mission was accomplished in a very professional manner, with Chris always calling with concern that was appreciated. Every0ne that contacted me was very nice and I thank all.
Hector Rodriguez
-
5.0
N/a
Michael Hoffmaster
-
5.0
Devin was amazing! Extremely happy with the work she did. She was a great pleasure to work with. Always answered either my phone calls or emails quickly with answers. ICG should be proud to have her on staff. Great job!
Roel Pena
-
5.0
Nicole communicated well and answered all my questions. She gave us confidence during our refinance. Thank you, Nicole!
Sarah Bodbyl
-
4.5
The overall process went reasonably smooth; Danny kept to his word on lender credits, etc.
Keith A. Johnson
-
5.0
G
Humberto Machado
-
5.0
Easy process, good communication, great follow up
Misty Creamer Johnson
-
5.0
Hooward and his team went over and beyond service to make sure I was satisfied and everything was explained completely and done with efficiency.
Bryan Leon Shephard
-
5.0
Shane was patient, informative and prompt. His entire team was great to deal with and the process was smooth. I’ve already referred a friend to Shane and I believe they are working on a refi.
Robert J. Jackson
-
4.2
Derron was very responsive to my phone calls, emails and texts. He also made a weekly call to inform me of progress with the refi.
Brian S Wood
-
5.0
The whole process team was great
Mauricio Duque
-
4.5
I made contact with Ryan Spanich regarding options for refinancing our home. Once we got started the process was easy. Communication was fairly easy and the needs of our loan officer were easy met. It was a simple process.
Gregory W Gardner
-
5.0
I was well informed all along, received prompt responses from each team member assigned to me.
Sumeet Ahuja
-
5.0
I liked the way Stacy introduced herself and that she was responsive to my questions and helped me through the mortgage application process.
Donavon H Voss Jr
-
5.0
Best rate ever. Gary worked hard to get it d
Edgar W Jones
-
4.3
Being more informed through out the process.
Alan H Bauer
-
5.0
Jason Jackson at Intercontinental Capital Group was professional, prompt and knowledgeable. He went out of his way to ensure I understood everything I needed to know in order to move forward in a timely manner.
Heather L Guck
-
5.0
Mr. Chadwell was great! He understood how a VA refinance works and helped me and my family save so much money! Thank you so much!
James Henry Echstenkamper II
-
5.0
Good communication.
Emmanuel Beckley
-
5.0
Alex is doing great job for buyers and he is very active and quick response .
Nageswaran Nagayasamy
-
4.8
Everything looks good. Excellent communication skills and prompt attention .
Adebayo S Adeoye
-
5.0
Harry kept us notified during all aspects of the refi process. Great customer service skills.
Brian Russell Roesch
-
5.0
Ms. Harris kept me well informed of the process! She was friendly and knowledgeable.
Carla T Harris
-
5.0
After I submitted required documentation, Jared and company did all the work for closing. Easy
Nick Lopez
-
3.7
Lack of communication as I had to follow up, and it took too long to close the loan.
Jodi L Nielsen
-
5.0
John made sure he was available for any questions and went out of his way to ensure his client was taken care of. Quick responses and updates along the way.
Bradley Arthur Moss
-
5.0
Chris was very accessible and always quick to respond.
Ellen Buppy Kane
-
3.8
It is hard to determine where the fault lies, but the time from application to closings so long that the original submissions had to be updated twice, and took several months.
Carl T Larkin
-
5.0
BEN WAS GREAT. VERY GOOD AT WHAT HE DOES. HAS THE ANSWERS TO YOU QUESTIONS. HE MAKES IT HAPPEN!!
ROBERT WINSTON BELL
-
5.0
Great service , he got e a very good loan with a least amount of delay
Robert G Hill Jr
-
5.0
Thanks for an easy process!
Jason M. Wells
-
5.0
Lots of contact, always returned my call when I had questions. Always kept me updated on where we were in the process. Great service!
Robert Dale Beene
-
4.7
Mike did a great job and kept us informed.
Derek A Dubois
-
5.0
Tamera was very responsive and helpful on all aspects of the process. She always either answered her phone or called me back ASAP. If she didn't know the answer, she researched it and got back to me in short time. Tamera was awesome.
Rickie Virgil
-
4.5
to long to close
Dean P McCluskey
-
5.0
Devin was helpful in every way. She would call me back or answer my text messages every time I tried contacting her. Devin has great customer service.
Gilbert Joe Sanchez
-
5.0
Brian made the process easy to complete. Brian was always available to answer any questions.
Dwight E Peake
-
5.0
My name is Marie Desamours, EJ has a very nice personality, he always on time, patience and very helpful...He deserves five stars in my book...🙏🏾👍🏿
Marie Desamours
-
5.0
Great service from an exceptional professional
Timothy D. McDonald
-
5.0
The quick responses and Mark always followed up.
Howard Reginald Brooks Sr.
-
5.0
👍👍👍👍👍👍
Johny M. Gomez
-
4.8
Mortgage process was simple!
Todd K. Moyer
-
5.0
Chris was great to work with. He was responsive and knowledgeable about the loan process and returned calls and e-mails almost immediately.
Keith Anderson
-
5.0
Tatiana responsiveness and willingness to help and answer questions and move things along
Andrew Rizk
-
5.0
Muy profesional de su parte..
Jose M. Torres
-
5.0
Very responsive. Great communication. Very knowledgeable. Got me a great deal saving me a ton of money over time!
John A. Andrews
-
5.0
Lisa was very helpful and kept us informed throughout the process. Wonderful customer service. Very professional.
Julie M Johnson
-
5.0
Very smooth and painless process with Matthew. Answered all questions and concerns, plus very available when I needed to speak with him.
Daniel M. Ricau
-
5.0
Russ did an outstanding job answering questions and getting us to closing in just a few weeks. Thank you!
Nicholas P Gamiz
-
5.0
Justin was very informative and always made sure he answered my question whenever I had one. Very understanding and very straight forward. Highly recommended.
Michael Francis Guillermo
-
5.0
Very good communication and speed of the process.
John Shaughnessy
-
4.5
Luke guided us through the refinancing process with his knowledge and experience!
Kevin M Campbell
-
4.2
The process was slow and took to long
Anthony L Wilkinson
-
5.0
Daniel was very professional and attentive at all stages of the process
Jerrold I Mishkin
-
5.0
Dalen is a true professional who was prompt and precise. All ways on point to guide and consult throughout the process. It was a pleasure working with him.
Majid R Rizvi
-
5.0
Great customer service.
Michael J Whisenhant
-
5.0
Brandon communicated with me through out the process and I knew exactly what to expect. The process with quick and easy.
Michael Russell
-
5.0
Thank you.
Daniel Krukewitt
-
4.7
Dave along with everyone I tried to contact by phone in your company right up to and including your corprate phone number all had voice mails that were full so no message can be left
David W Timmerman
-
5.0
Nicholas communicated with me during every step of the refinancing process. He and his associates were professional. I will definitely recommend Nicholas to others for their mortgage needs.
Teolonda Nicole Miller
-
5.0
I was treated very kindly by Jason. He was patient and so helpful in answering my questions and very prompt on his responses.
Joan M Conway
-
5.0
Cotie made all of this super easy and efficient for us! He was quick to respond to any questions we had, he always let us know next steps, and got our refinancing done in a timely fashion. Definitely recommend him and his services!!
Julie L Woody
-
5.0
Erik, Sara and Daisy worked together to make this process smooth and painless. Many thanks!
David M. Bacchi
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5.0
Was always available to answer my questions and received quick responses.
Heidi Walker
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5.0
Fast, easy and best rate out the door. No hassle to get a better deal and kept his word.
Seth Christopher Rodriguez
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3.5
Lack of communication with the people processing the loan and it took entirely to long to close. We started in October and finally closed the middle of February only after we threatened to cancel the loan.
Mark S. Rostas
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5.0
Clay was always accessible and was a pleasure to work with! Gave us great advice and I have already recommended friends and family use him. I will certainly go through Clay next time around!
Christopher Pearson
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5.0
Smooth streamlined process.
Wylie Clarence Johnson III
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5.0
Luke did a great job overall! However the time it took to close and get CD was way to long. I had a friend started a loan and closed within 20 days! I was ready to go to another loan officer, the only reason i didn't was because of Luke.
Aleksandr Shekhter
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4.8
Jeremy is very quick and helpful to answer my questions.
Sy C Le
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4.8
Really great experience. Only issue we had was the phone number for contact didn’t always seem to work. But email was always a go
Ryan Thomas Girgen
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4.8
Quick and easy. I received answers when I had questions.
Mark E Zychal
-
5.0
Tonya was great - she was super responsive, answered my questions and calmed my nerves!!
Ronda Aardema Erickson
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5.0
Bob was on it. He was responsive any day of the week and any time of night. He gently encouraged us to get him what he needed. He closed our loan within 30 days amd we received a great rate. I would not hesitate to recommend him.
Kellianne Keeney
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4.5
Peter was quick to respond and explained a process arcane to most of us. The process was extremely slow coming to completion, I suppose, because of the pandemic.
Gist H Farr Jr
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5.0
Robert helped us get our refi quickly during the covid hysteria. He stayed in touch often and helped every step of the way!
David Robert Macfarlane
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5.0
Daniel was so easy to talk to and always answered may questions no matter how dumb they where.
James W Mitchell
-
4.2
Tina is just a very personable person to work with.
Brian D. Van Wagner
-
4.2
Ryan was great with my refinance. He was very responsive and tried to help me find the best product. I would recommend.
Gregory D Busch
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5.0
Richard was always in communication with me. Always responded quickly to my inquires too.
Scott Swanson
-
4.8
Accurate information that was timely.
Caterina E Anderson
-
5.0
Krikor is very professional. The entire process went as promised. Thank you for a great experience.
Vicki Christine Simms
-
5.0
Your Rep is a gentleman and scholar
Peter Didonato
-
5.0
Daniel was so professional and very helpful for us. We Highly recommend Daniel and his professional staff.
Richard Lilly
-
5.0
Judah and his team were very responsive and courteous to work with!
Kyong A Porreco
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5.0
Alexis Miller was very educated and so helpful. She made the process go so smooth. Thank you
Rose Marie Montalvo
-
5.0
Good communication, responded to email-text-calls timely, kept me informed of status throughout process.
Leo C Torrez
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5.0
Casey was very helpful from start to finish. I laid out my expectations and he was able to deliver what I was looking for at the best deal available. Very happy with how everything shook out!
Jeffrey Nichols
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5.0
Shane, Christina and Elisha were all so amazing. They all answered my emails promptly. Kept me updated with everything. The whole team were all so friendly and very easy to talk to. Thank you so much for all your help!
Thien T Tran
-
5.0
We closed and received credits to close with very little to close
Kristopher J Neddo
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3.5
Communication between customer should be give more emphaasis. I've been calling so many times leaving a voicemail but no answer and return call has been made.
Rafael T. Ramos
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5.0
They way Kyle said things would happen were exactly how they happened. He was always available to answer my questions. Thank you
Richard Bokal Jr
-
4.7
Always a quick response to questions and sending updates.
Thomas Sanna Jr
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5.0
Gary was very helpful and professional with our refinance
Colin Kumor
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5.0
Chris, Stayed in contact with me through the whole process. Would call and give me updates and ask if I had any questions. Good job Chris
Steven R Murphy
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5.0
Ryan was great to work with.
Acie A. Holt
-
4.8
Great and easy experience.
Donna K Heslep
-
5.0
Steve always responded to my questions quickly with productive answers that showed productive results.
James Hunt
-
5.0
Great service from Daniel
Billy Michael Kean
-
5.0
He is a go getter. He is on top of everything. I would highly recommend him to all of my family and friends.
Christopher Paul Duclair
-
5.0
Always available and always gave clear explanations. I couldn’t have asked for a better experience.
Thomas J Zelaya
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4.0
I don’t think it was David’s fault but it took much longer to close than expected and some things had to be done twice like getting the payoff.
Victoria Jean Carr
-
5.0
Good communication.
Diego Martinez
-
5.0
Chris was a pleasure to work with from start to finish. Our process was complicated by our self employed status during Covid times but Chris patiently worked through it with us and explained every step along the way.
Justin Sallas
-
5.0
Great and simple refinancing
Anatoly Ponomarev
-
5.0
Wesley Yang
-
5.0
Ryan was very personable and had an answer for just about anything. He made the whole process very easy and as painless as possible.
Jeremy H Day
-
5.0
I would give Tina and Pamela a grade of A+ for work with me. Many thanks
Virgil F Kudna
-
4.8
Communicating the process every step of the way
Jose E Santos
-
5.0
Mr. Boroughs and Jordan Golob were excellent, they stayed in touch and made this experience very easy. Both were very professional and helpful.
James E Knupp
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5.0
Professional and communicative throughout the process
Keith C Raap
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5.0
Nicholas was responsive to every question I had. I really appreciated that.
Cheryl Gori
-
5.0
All the people I spoke with reallly seemed to care even though there were some mistakes made.
Katherine D Capuano
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5.0
Justin was great, kept us informed and we closed prior to the original date. I would recommend asking for him personally
Audie Friloux
-
4.0
When I had questions she got back to me very quickly and in a timely manner .
Shawn M Simchon
-
5.0
Everyone that I worked with was down to earth and willing to help you with things you did not know about everything
Adell Shaw
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3.8
Took a long time - late in the game asking for documents that should have been asked for in the beginning. Sometimes communication was not there- I had to reach out to them. Overall good tho
Frank Palacios
-
5.0
Good communication and keeping me informed every step of the way. Gave me options and responded quickly with items needing follow up. Easy process with everything online.
Jenny Rios
-
5.0
Jon Adwar was very professional and honest. He made the refinance process seamless. I would definitely refer friends and family to Jon Adwar
Michael Dempsey
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5.0
Greg excels in customer service by being promt, courteous and very responsive. He made the loan process easy and smooth and would highly recommend him.
Michael W Reagan Jr
-
5.0
Communication
Gregory Rochester
-
5.0
Communication was spot on, based on my schedule. When I needed information, direction and support, Daniel was accessible. He even responded when on time off!
Beth A. Lumia
-
5.0
Great service, friendly, communicative
Chris Alton Keith
-
5.0
Great communication.
Walter Lawrence Foster IV
-
5.0
Gregory was very knowledgeable about the process, and very timely with his response to my questions and concerns. Overall Gregory made the whole process pleasant.
Louis A Sooklal
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5.0
Daniel did a fantastic job managing the loan process. He was thorough and always communicated well. He even was able to get a last minute structural survey completed in time the day before closing due to a miss by underwriting.
Stephanie Hart
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5.0
Luke was excellent from beginning to end!
Eric S. Fenster
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5.0
I had a great experience, Dan was always there to answer all my questions promptly. He exceeded my expectations. He was pleasant and knowledgeable about the whole process.
Ernestine C Iheanacho
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4.8
Very responsive and knowledgeable on officer.
Dederick Brooks
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5.0
Love the fact that Harry was available 24/7. For all my questions and assistance. ♥️♥️♥️
Bertha C Castaneda
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4.8
Very nice and professional. We received quick responses back when we had questions.
Robert Clingerman
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5.0
Dalen is very professional and has been a great experience working with him through the entire refining process he explained everything and was always step ahead of whatever needed to be completed .
Phillip R Senior
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4.8
Alex is very knowledgeable about the process and explained everything and answered all my questions. Even when there was a hiccup in the numbers he researched the issue and explained it to me. He did a great job.
David V Gardner
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5.0
Chris was helpful and very courteous.
Fode Conde
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5.0
Ed was very helpful, walked me through every step keeping me informed along the way!
Jacqueline Campo
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4.5
My experience with Chris was AWESOME! He was very prompt with responding to all of my questions. Chris went above and beyond by responding to text messages I sent late at night. He was available whenever I reached out to him. GREAT customer service!!!!
Natausha Adamson
-
5.0
Easy to work with
John Packer
-
4.3
Great
Richard Weatherby
-
5.0
Christopher kept us on top of things every step of the way. He let us know ahead of time what to expect and who would be contacting us. He helped make our refinance so simple!
Karen McKeever
-
5.0
Matt was very professional! He led us through ever step of the way. It was a stress free experience. We would highly recommend him and his team!
Daryl Glen Houser Jr.
-
3.8
-
Maria Gutierrez
-
4.3
It was great
Michael Lynn Lastrappe Sr.
-
5.0
Matt was very easy to work with. We found him completely engaged, very proactive and informative. He helped at every step along the way.
Joseph Eugene Stewart
-
5.0
I was able to quickly converse with Nick, which was very helpful. He was insightful and candid, both much appreciated.
Jessica L. Chacon
-
5.0
Stayed in touch with good status updates!
Bruce Edward Stewart
-
5.0
Easy to work with, very good communicator. Thanks Kevin
James Allan Perry
-
4.0
Brian communicated well.
Jon M Decker Sr
-
5.0
Thank you for your help. Very smooth and easy experience on my Refi
David C Wilke
-
5.0
Our experience with Kameron was excellent. He was friendly, knowledgeable and very helpful.
Joel D. Nelson
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3.2
Process was nerve racking and the final numbers was not what we were expecting. And we had thoughts of being scammed. Was relieved that it was over. Thank you that it was not a scam. Hoping that our business with you was not a mistake.
Jeffrey Landmark
-
5.0
Matt was a great help throughout the entire process 👍Thank you
Jeffrey M Foster
-
5.0
The hole process was smooth and very informative
Michael Carr
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4.8
David was thoughtful and helped us through any obstacles we had. He took calls when it was convenient for us after hours which helped the process move forward more smoothly.
Daria E. James
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5.0
She kept me updated every step of the way and alway was very prompt in getting all my paper work turned in. Even if it was 8:00 at night, every time I reached out I received an immediate response answering any questions I had. Thank you Kristina!!!
Jacob Michael Anderson
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5.0
Very helpful in answering any questions during the process
April M. Phillips
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5.0
Chris is very responsive and kept us well informed of the whole refinance process. Great sense of humor and excellent knowledge on the entire process.
Gloria D Cranford
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4.8
Professional, courteous, and knowledgeable
Benjamin W Best
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4.8
The loan rate was very good. Keeping me informed in every step of the process was very important to me and Mr. Drew Dixon did that. I'm very grateful.
Henry M Moreno
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5.0
Very knowledgeable, personable, responsive, works with you, and makes it so you don't have to shop around your loan.
Zeshan Merani
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4.5
He was timely on getting information to me.
Kelly J Subasic
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4.8
Casey was great. Answered all questioned
Andrew Clark Pastusic
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3.8
Getting in touch with him is very difficult. Did not get response in time for my text messages and always never able to connect with him directly. always have to leave voice mail. even then he did not call back many times.
Noor Mahammad Chervu
-
5.0
Great work overall, I was always kept in the loop and well informed of where we were at in the process.
Brian Jones
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3.8
Slow loan processing.
Richard Brooks
-
4.2
Communication was very good. Loan closing was delayed from December to February so that was the only concern we had overall. Had 2 late fees on previous mortgage because of the delays.
Barry L Walters II
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4.2
Steve pinello was great too
Richard Zul
-
4.5
Very informative and answered all of my questions
Marcelo Deanda
-
5.0
John was very personable
Donna Lynn Pierce
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4.8
Jordan was very clear with documentation needed and always relayed the cost and fees as we went through the process.
David A Wilsie
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5.0
Bethany handles business, no question! Easy refinancing process. Even after work hours, she responded in a heartbeat to my emails about any random questions I had. I’m VERY thankful to have worked with Bethany!
Jamion Travonne Hartford
-
4.8
Explained everything and called back when any questions arose.
David R Parra
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5.0
Alann was able to answer all my questions throughly and provided guidance throughout the whole process. It was easy to get in contact with him whenever I had a question about anything that was going on. Alann was always 100% with me about everything.
Majeed Phillips
-
5.0
Everything and Eveyone
NEIL ARNOLD BRIJLALL
-
4.7
The availability of the loan officer. The knowledge he had for all our questions.
Atline McCullough
-
5.0
How easy the process was and the helpful staff.
Ricky Lynn Eiesland
-
4.7
Good communication, good support from loan processing, good follow up response on last minute issues, courteous friendly replies to all my questions.
Richard Gordon Booth
-
5.0
Great experience
Moises Augusto Woolcott
-
5.0
Christopher Chang made me laugh and he really helped me with my refinance.
Okja Joo
-
5.0
Everything went as promised, rate was great, seamless transition
Frank A Lucci
-
5.0
Kept good communication through the whole process
Dustin Lee Turner
-
4.8
The process was smooth and Russell answered any questions we had
KEITH DAMON
-
5.0
Alexis was very quick to respond and very honest about everything. If I had any questions, she was always willing to make me feel like a priority and get what I needed done. She kept me well informed through the whole process as well.
Austin Cordell Koch
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3.8
Better communications and the estimate was much higher than agreed. I get it is an estimate but it was much higher. This process was way too long.
Nathaniel Gerard Sonnier
-
5.0
Cody kept me up to date throughout the process and it just made everything easy. Cody was also available anytime for questions related to the process, which was helpful.
Ramiro Antoni Lozano Acosta
-
5.0
Bryan went above & beyond and was available at anytime we needed him. He guided us through every step & made a daunting process as seamless as possible. I would definitely work with him again and recommend him to anyone!
Jennifer Evans
-
5.0
Stacie and her group kept me upto par with the entire loan process. They took the time to explain what things are, and next steps to be taken.
Simone Dennis
-
5.0
Christian was awesome.. He needs a pay raise!! If it wasn’t for his great customer service and communication, I might have left. A company is only as strong as their employees, Christian embodies that statement.
Sean R. Saunders
-
4.8
Everything was accurate, good communication, and processed in a good time frame
Gaylord M Romerosa
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4.8
The team worked very quickly, and went above and beyond to accommodate us on our refinancing.
Justin Browne
-
4.8
Nicole responded every time I emailed or called. If she didn't know the answer she would get back to me within reasonable time.
Martha I Fadul
-
5.0
Dave was easy to talk to and understood my needs.
Jeremiah N. Banks
-
5.0
Casey was great. The process was too slow, causing unnecessary updates. Also you insisted on keeping my Feb HOA payment even though it was paid by me via ACH the same day. Also had trouble matching the Title quote that I secured from Stuart Title.
Dennis G Wellen
-
3.3
N/A
Mark A Ruzon
-
5.0
Christopher Chang...Professional, knowledgeable and quick. I will recommend Chris to family, friends, and strangers.
Jerry Gouveia
-
4.8
Overall, I got a good rate and the process was smooth.
Leonardo Rapallini
-
5.0
The quality of customer service that Chris Chang provided was phenomenal and as soon I am able to reduce my rate again I will be calling him!
Marcus Apodaca
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5.0
Ryan was great explain everything that i needed to know and kept me inform of the whole process. Ryan made this process easy. Thx you Ryan !
Louis A Ennis
-
5.0
Ed was pleasure a to work with and I am happy with rate received.
Raymond J. McQueen
-
4.8
You made it easy to navigate through the whole process. The loan officer was available to answer all questions that I had or didn't understand.
JoAnn Smith
-
5.0
Mr. Chang was a great communicator from start to finish. He explained all the points that needed to be explained, and he always returned calls for all my concerns.
Nabil Obeid
-
5.0
Informative and professional
Brandon Barber
-
5.0
Jason was very helpful in navigating the FHA streamline process. The information that he initially provided me with (i.e, new payment amount, cash to close, etc.) was the same as the information at closing.
Gregory L Puls
-
5.0
It was very efficient and he answered all of my questions quickly. John
John E Montgomery
-
5.0
Although the process was long, and at times more than zealous at requesting info, Dalen was courteous, helpful, and responsive!
David C. Opperman
-
5.0
Ryan was the best agent we have ever dealt with. He was always available and very professional.
Gary L Berenda
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5.0
I've done a lot of mortgages, none were better than Travis. I would recommend Travis and most likely will try to hire Travis at some point so I'd suggest a promotion quickly.
Joshua L Berman
-
5.0
Real easy to deal with from start to finish. Thank you
Matthew P Van Rossem
-
5.0
Kyle was amazing! He was professional, friendly, and very efficient. He made the entire loan process go smoothly and always answered our questions quickly.
Robert L Hefner
-
4.8
Very simple process.
Gabriel L Lopez
-
5.0
Amber was very pleasant to work with and very knowledgeable. She was available when needed for additional questions.
Jennifer L Landers
-
5.0
Amazing service, with outstanding communication
Robert Reed Logan
-
5.0
X
Timothy Holland
-
5.0
It was actually the best, did everything on line or in the convenience of my home, thanks to Laura for making it a great experience, I've actually already told people how easy this was and recommended Laura!
Tari L. Johnston
-
5.0
Awesome to work with
Jordan Austin Miller
-
5.0
Christopher make the process of refinancing 2 of my properties so easy and straightforward. Front beginning to end, he made everything go so smooth that we ended up signing papers in less time than expected.
Haurin Gonzalez
-
4.8
Communication with Vilas was easy. Anytime I had a question he was available.
Kalmuth E Styron
-
4.8
Great communications. Great service. Called me back whenever I had questions.
Tony N Dominguez
-
5.0
Michael was awesome on a very difficult loan... Stuck with it the whole time. Chapeau!
Eric Weigeshoff
-
5.0
It was a very smooth process with great communication.
Nicholas A. Stanish
-
4.5
Good person and lots of help
James Charles Baker
-
5.0
Although, we had a few hiccups during the ReFi Process, Mr. Smidt and his Staff displayed excellent Customer Service and Care "Skill Sets" with regards to promptly resolving the effecting issue!
Freddie L McCullough
-
4.8
Everything was handled easily through emails and secure messaging. Closed within scheduled time frame. Joshua kept me up to date on the process, and everyone I worked with was great.
James D Shofner
-
4.7
As far as I know, this had nothing to do with Daniel, but our loan took FOREVER to close
Lee Luther Kline
-
4.3
.
Jesse Nicholas Hoisington
-
5.0
Karen was timely and friendly. She also made us feel very comfortable with the whole process.
Devin T Raney
-
4.8
Kept informed at every step of the process.
Paul J Sokolowski
-
5.0
Casey was so responsive with all our questions and putting us at ease. He would follow-up even on the weekends to make sure we got a quick response. Even though the process was lengthy, he made sure we knew what was going on every step.
Kelli K Sullivan
-
5.0
The information provided was good. The process was a bit rocky with unexpected costs but overall the experience was good.
Carlos Jay Martinez
-
5.0
Quick and efficient communication, best rate by a long shot compared with other lenders.
Sean G Sampedro
-
5.0
Very professional and timely. The staff was very knowledgeable and personable. Very pleasant and courteous all the way. Great company to work with!!
Robin L. Jones
-
5.0
Brendan was always available to us. He was very patient with us. Held our hands along the way.
Clarence Davis
-
5.0
Rebecca and all involved kept me in the loop all along and I thank them all very much.
William E. Millet Jr.
-
4.8
My scheduled closing was not done when originally scheduled..without notification.
Reynaldo Correa
-
5.0
You Did A Great Job For Us.Thank You Casey Corn.
Clarence Cloude
-
5.0
Great communication
Jennifer L Ray
-
3.7
All the people we worked with were very efficient
Curtiss J Nielson
-
5.0
I've closed on 3 homes and 1 refinance with major banks in the past. None compared with Nicole...she was amazing with communicating with us and ensuring everything was completed on-time!
Nicholas G Crofut
-
4.5
excellent communication! Very friendly!
Jennifer M Black
-
5.0
Sean was a great guy who clearly communicated the whole process with me.
Ryan P Morio
-
5.0
Karen was very thorough to make sure everything was flowing properly for our refinance. She updated us regularly on the progress and was quick to respond to any questions we had along the way. I'd recommend her in a heartbeat!
Jessica Blei
-
5.0
Personalized dependable service!
Tetla Felix
-
5.0
Ryan kept us informed all along the way. When we had some unforeseen circumstances that impacted our date of closing, Ryan helped us to make a plan to close successfully. I would recommend Ryan to everyone.
Robert C Manning-Osborn
-
3.8
We found that the paper work and questions that were asked was a little over the top! Example 1-how many houses we owned how long we lived in them etc!,,,
Laurie Trefethen
-
4.8
Danny J.
Daniel E. James
-
5.0
It was very simple and to the point with Communications and paperwork.
Marc S Veen
-
5.0
Mr Mouzakis was extremely helpful to us, was always available to answer questions, and made us feel like people, as opposed to a file number... Mr Mouzakis has my highest recommendation...
Luis Perdomo
-
5.0
Ryan was available and very responsive throughout the whole process. I appreciated his quick responses and helpfulness.
Scott Yun
-
5.0
Good job
Octavio A. Ruiz-Chavarria
-
5.0
David was always communicating with us and very clear/concise in the info he provided. Super easy process and he helped facilitate the whole thing. I’d totally recommend him to others.
Hunter Alan Perreira
-
5.0
Greg was always keeping me in the loop. Even when things weren't moving he'd let me know which step in the process we were at. Greg went up and above in helping me.
Robert Thomas Altamirano
-
5.0
Efficient process with great communication
Nicholas Rautio
-
4.8
Travis was always eager to help and answer questions.
Joshua E. Jacobs
-
5.0
Alan Braun did a fantastic job communicating details to us and being patient with our questions. It was complicated to us since we were refinancing from a construction loan with some anxiety. Thanks to your team for excellent assistance!
Amy Braun
-
5.0
Sara was excellent to work with. She kept us informed all along the way and was so personable. We actually enjoyed the process!
Robin Christine Eiesland
-
5.0
I was very happy with the level of service and support. I was always able to get an answer to my questions in a timely fashion. I was able to get Joe on the phone when needed.
Eric P Igel
-
5.0
Great communication quick close and lower payment than quoted.
Roy Johnson Pierce IV
-
5.0
The whole process took way too long and different people kept asking for the same documentation which had already been given. Loan processors were great but somewhere the process broke down. Maybe a communication problem.
Wallace C Gibson Jr
-
5.0
The process went smoothly and questions were answered in a timely manner.
Harry Braun
-
5.0
Jason was thorough, knowledgeable and responsive as we went through this process. This was all knew to us and we were grateful for his understanding.
Teresa A. Varela-Lauper
-
4.3
Quick and simple. Jason was easy to get in contact with for any questions I had.
Jonathan Michael Riley
-
5.0
Thank you!!
Darren J Allen
-
5.0
Mr. Grafton is a true asset to the company he works for and I am very fortunate to have been able to conduct business with him. I have and will continue to recommend friends and family to him specifically.
Zachariah John Crowell
-
5.0
Great experience!! And great working with Michael as always.
Brian Shane Costner
-
5.0
Fast, efficient, professional and responded to emails immediately. What more could I ask for?
Derek Maynes
-
5.0
I really appreciate how quickly Chris would respond to my emails. No matter what time, if he was awake he would respond! LOL. He made sure all my questions and concerns were taken care of.
Michelle Thomason
-
5.0
Our loan representative Samantha Duckworth is the BEST! Samantha was courteous , professional and explained the loan process easily and understandable . It was such a pleasure working with Samantha. Thank You Samantha!
Chester J. Watson
-
5.0
Always kept in touch. Even on weekends if I had questions he would call me. He was very quick to check the emails I sent. Responded in a few minutes. I would definitely recommend him to family and friends.
Erika S Vasquez
-
5.0
NA
Mariluz Jimenez
-
5.0
Jordan was great to work with, very easy to communicate with and very forthright with information.
John Marc Vander Schalie
-
5.0
Matthew Lesley kept me informed during the entire process as he had promised from our first contact. I believe your company delivered as promised.
Timothy John Doble
-
5.0
Daniel is very personable and great to work with! I already recommended him to another family member because of the level of service that Daniel brings. I would be willing to work with him again in the future!
Morgan Patrick Griffiths
-
5.0
Eric was always available and he gave us good transparency into the process and where we were. The loan processor Diane was also very good: letting us know when she received documents and what she did with them.
Andrew Ruotolo
-
5.0
Thank you Derron. You were able to help me, as a senior, to work through some challenges that could have prevented me from getting a good rate that has enabled a monthly savings I needed to fit my retirement budget.
William Whitescarver
-
4.8
Russell, is not only knowledgeable in his business, but he also takes the time meet and socialize with his customers. Great service.
Ronald J. Gallucci
-
5.0
Dalen was extremely responsive to my requests. He always followed through in a timely manner.
Donald E Brewer
-
5.0
Fast and pleasant
Richard H Carver
-
5.0
Na
Marshall R Smith
-
5.0
He tried his best to get the mortgage through I got a good rate for a sampler number of years so I am happy
Lisa Lih-Brody
-
5.0
He kept us well informed and was always available when needed, pleasant personality.
Frederick Neagul
-
5.0
Matt was extremely professional. He made everything easy and stress free. He completed tasks in a timely manner. We had an amazing experience and would highly recommend Matt and his team!
Lindsey Houser
-
5.0
Dalen was very easy to work with. We are not computer literate so he helped us at every turn. He never got frustrated with us, even though we asked him to explain things over and over. Good man and good person. You’re lucky to have him
Rochelle M Merritt
-
5.0
My experience with Lauren was great! She answered all of my questions and was there for me throughout the whole process.
Brian Bingham II
-
5.0
Jared picked up with us half way through our refi process. He jumped in, communicated effectively, and got us closed. Great resource and have recommended him to 3 friends.
Leif M Revere
-
5.0
Very friendly
Drew John Magaard
-
5.0
Very responsive and clear explanation
Jungyeal Lee
-
5.0
Great and prompt communication.
Victor Trotta
-
4.2
Routine communications kept me up to date as to the status of the loan.
Steven C Seton
-
5.0
Easy as pie. The whole process was a no brainer. Tina was there for us any time we felt the need to call. She immediatly took care of any concern we had. Highly reccomended!
John Michael Cooke
-
5.0
Communication, professional persistence and patience.
Michael W Hanner
-
5.0
He was a great guy and really friendly. Got everything done well.
Nicholas Mansfield
-
5.0
I was very pleased with all aspects of my loan experience
Robert C. Overby
-
5.0
Byron was a very communicator. He kept us informed and responded to all questions immediately. He was also willing to make our requested changes without objection. It was fun talking to someone from Manchester, Ohio!
John H. Carnes Jr.
-
5.0
Dan was very responsive and extremely knowledgeable.
Rico Casares
-
5.0
Amber stayed in contact with us through each step of the process. She made me feel comfortable doing business with ICG. I’m recommending them to my friends and family.
Justin Delorean Smith
-
4.8
Everything
Holly Jordan
-
5.0
She is trust worthy, giving you the facts and a excellent communicator. Thank you so much.
OLAYINKA AKINSETE
-
5.0
good people, helpme get the loan ,thanks
Juan Sepulveda
-
5.0
Great communication all the way through the process. Very quick to return email 24x7! Thank you!
Mark P Arends
-
4.2
I ranked Dylan Head as GREAT! However I rate ICG very poor to abysmal. You advertise closings in 45 days, whereas it took me over 90 days.
Peter J Hill
-
3.2
M
Thomas Gerberding
-
5.0
Great communication and awesome customer service!
Jennifer Gerberding
-
4.2
It's complete.
Shane Freed
-
5.0
Robert made it great!
Patricia Eve Orlando
-
5.0
Great
Randy G. Day
-
5.0
Great overall experience.
Anthony Madhoo
-
5.0
Fast friendly service Bethany was right on top of every stage of the paperwork process and was always available to help
David Pasko
-
4.2
Pleasant experience
Lisa Pruden
-
5.0
Great customer service. Joel will work with you through the process.
Lizbetmar Del Carmen Vazquez Debien
-
5.0
Peter was great. He was always available when I had questions about my loan, and was very personable.
Brian Holsey
-
5.0
Working with Judah on a refinance was a great experience for the following reasons, he's professional, easy to talk to - no pressure, knows his job well, responsive to messages, easy to get ahold of, just a pleasurable experience. Thank you Judah!
John J. Donnelly
-
5.0
Mr. Phillips and Ms. White were very attentive and supportive. I even received Saturday phone calls from Mr. Phillips to check on our progress with the required paper work. It was a very positive experience.
Terry Lee Aust
-
5.0
Although the process was much longer than expected, Devon was on top of communication to keep us informed along the way and did everything he could to ensure the process kept moving forward.
Eric N. Kanas
-
5.0
Robert and the rest of the team made the entire process very smooth and hassle free and they were very professional.
Benjamin Moffitt
-
5.0
Ryan was very professional and courteous. I spoke with approximately a dozen other individuals before deciding on closing with him based on his knowledge & no pressure style. Beyond his expertise...it took way too long to close this loan.
Timothy Wayne Johnson
-
5.0
Always answered my questions extremely quickly and was very helpful during the whole process.
Michael Riordan
-
5.0
Jason was a great communicator throughout the entire process. I never had to ask what the status was, he was always in contact and kept me in the loop the entire way!
Peter Mickelonis Jr
-
5.0
This was the best loan experience i have ever had. Christian was transparent and kept his word with honor. I have referred him due to his excellent work, to family and friends.
Andres Jaramillo
-
5.0
Thomas B Lane
-
5.0
SHE IS AWSOME
Luckner Casimir
-
4.5
Fast & easy, Thanks again
Andrew Stephen Koch
-
4.8
She responded to my request very quickly. The process took longer than expected, but it was not her fault, but delays in underwriting. She always got the information I needed.
Russell K Tarin
-
5.0
John was a pleasure to work with for our refinance. He was very responsive and knowledgeable. I have already reccomended John to friends and family alike.
Crystal E. Fagan
-
5.0
Keeping me informed.
Michael lock
-
4.8
Very helpful and informative.
Yvonne Denise Hatley
-
3.5
He was quick to respond to to questions and if he didn’t know the answer, he’d follow up after researching or have someone look into and respond to me directly. Thank you!
Karen A Crosby
-
4.8
Good communication and great job
Milna B Pablo
-
5.0
Was more than happy dealing with Gary he was very patient and informative in answering any question we had, if unavailable for a call he always called back in a timely manner.
Bruce A Robertson
-
4.2
just was prompt n smooth
Paula K Green
-
4.8
The only problem was that it took almost three months, and even that my loan officer was always there to answer question the entire process stress me out. I know he did everything to accelerate the process.
Luis I Lugo
-
5.0
Alex was very helpful throughout the loan process, and really was a critical part of our buying process. He has exceeded my expectations, and was able to help answer the many questions I has as a fist time home buyer.
Jeremy Mieczkowski
-
5.0
Krikor always answer the phone and my emails right away. He also went well above and beyond making sure I received the best deal possible! I’ve already recommended 2 people that I work for in the Military to him.
Brian Hull
-
5.0
Robert was great. Always responded in a timely manner and addressed any concerns we had.
Dominic Orlando
-
5.0
Emily was responsive and kept the process on track.
Gary Plotch
-
5.0
She game me the interest rate that I was hopping to get. She always answered all of questions and concerns and she always returned my phone calls. Thanks so much Devin, and your kindness will always be remembered.
Jean E Fenelon
-
5.0
Karen responded to every question and concern we had. She always responded quickly. We felt that she was very honest and fulfilled every promise. Best loan experience we have ever had.
Randall A Benton
-
5.0
I found engaging and pleasant as well as very helpful in keeping it clear what was the next step.
Brant D Banner
-
5.0
The overall experience with Christopher Chang was awesome. He actually made it smooth, he was reassuring, knew what he was talking about and was genuine.
Jillian Forte Hodge
-
5.0
Very professional, friendly and responded to emails in a timely manner. The numbers did not change from what was originally quoted.
Rickie L Weir
-
5.0
Great work with my VA refinance! Cool guy, also a veteran so we got along perfectly. Thank you for making this process that much easier for me.
Phong Thach
-
4.5
Very helpfull in providing and explaining options.
Reidel Jogie
-
5.0
Great comunication and answering
Martin Herrera Sanchez
-
5.0
Joseph was professional, friendly and very easy to deal with. He made himself available by email, call or text and I would highly recommend him.
Matthew Day
-
5.0
Karen was very responsive. She answered all of our questions. We could trust her.
Lynne A Benton
-
5.0
Very helpful great to do business with
Christopher A. Diaz Rivera
-
5.0
Karel was amazing and so helpful!!! He was great with explaining everything and he made it was easy to understand all of our options. We felt like he really tried to get us the best deal and he was with us throughout the whole process!
Travis James Nardine
-
5.0
Communications were always prompt and questions were answered quickly.
John Culic
-
4.1
Richard was responsive to all of my request. He answered and explained all questions. Very pleased!
Jenifer M Groves
-
5.0
Freddy was great with communication and explaining things. He was also great at being patient and helping you understand the process and why any delays occurred.
Leroy E Weekley
-
5.0
Easy transaction with plenty of open communication!
Brian Stike
-
4.3
Daniel kept us updated on everything under his control and followed up with others on changes and current status. We trust his advise.
Walter Melton Sr
-
5.0
I received all communication timely throughout the process and Owen always explained what was going on.
Christopher A Crawford
-
5.0
Luis is a great communicator, always willing and able to answer any and all questions. Very knowledgeable and has made this process STRESS FREE. The man is the BEST..
Yousif George
-
5.0
Tina was very communicative and was able to assist the best she could.
Astral Guerrier
-
5.0
Megan did a phenomenal job. She is dedicated and professional.
Tymothy W Caddell
-
5.0
Jennifer went over and above in supporting and guiding ne through the process. She transformed a typically painful process into a great experience. Day or night- she was available to answer my questions despite the difference in zones.
John M. Pizzo
-
4.8
He was very helpful
Scott Ingalls
-
5.0
Brody Jones is a great loan officer and communicator. Fantastic customer service and very knowledgeable about all aspects of the loan process. Brody became our friend and our experience was A plus!!!
Mary Anne Ceruzzi
-
5.0
Luke was very knowledgeable and easy to talk to. Very discriptive and punctual.
Kenry Vannavilay
-
4.2
process took way too long. documents had to be resent several times.
Gabriel Lopez
-
4.7
k
Frank Boortz
-
5.0
accurate information
Kanan Shmoel
-
5.0
William is very knowledgeable and very patient. We had the pleasure of meeting an individual who cares about the people and the process
Carol Ann Post
-
5.0
The whole team was very professional and courteous. The feeling was that of care and commitment. Jonathan got us an incredible rate with out being pushy and salesy. His approach and demeanor are very much appreciated.
John Joseph Cree
-
5.0
The ease of the whole process. The time and patience Cam took with us.
Jewel Cotton
-
5.0
Communication, Rate, How quick was able to complete.
Cynthia Diane Gooden
-
4.9
He was very responsive and addressed any calls immediately.
Rosemary Lopez
-
5.0
That it was handled by ICG and I didn't lose any of my own time.
Jewala Ishrie
-
5.0
Tom was very helpful and professional. Would highly recommend!
Amanda Geoffrion
-
5.0
Great communication and responded to my question timely
Perry Alburg
-
5.0
Kevin and Lindsay were a joy to talk to.
Michael Lance Prater
-
5.0
She communicated every step of the way. She is very friendly.
Yesenia Taveras
-
5.0
Consistent communication and the ability to provide a competitive loan.
Koko Nicole Tucker
-
5.0
Josh was professional, knowledgeable, and courteous. He always quickly responded to my emails, texts, or phone calls. I felt like he had the best intentions for me in regards to the business I needed to conduct.
Linda Denise Morrow Thomas
-
5.0
Ray made it easier than I thought it would be. Kept me very informed of how the process went and made sure it was all done. His follow up is next to none.
Dustin L Olson
-
5.0
Cassandra's around the clock availability and transparency kept us doubt free and reassured.
Nuno Miguel Hopping Santos
-
4.8
Responsiveness and ability to answer all questions and provide explanations for scenarios. (Example: Escrow refund from previous loan)
Steven Carpenter
-
5.0
Responsive and available to answer questions. She had the ability to update me on my progress whenever needed.
Richard A. Robberts
-
5.0
Her genuine desire to make sure we understood all aspects of the transactions.
Sonnia M Lewandowski
-
5.0
Great
Gisela X Riggan
-
5.0
Shelly always being helpful and available
Michael Marler
-
5.0
The load process was very smooth and proficient.
Jacob E. Hines
-
5.0
We thought the process was straight forward. Sara provided great instructions. It felt like she was with us during the entire application process and provided updates as needed. However, the underwriting process seemed too long, time wise.
Deanna E Sebek
-
5.0
George as the first person I spoke with, and the person who stepped in to guide the process when needed.
James C McGowan
-
5.0
Wonderful customer service from out Loan Officer and Processor! Will definitely be recommending them to friends.
Jennifer Drouin
-
4.8
Michael was always available even when the loan in closing stages. He was great.
Bart Smith
-
5.0
Emily was a good communicator
Richard Kurack
-
5.0
The customer service
Larry J Paul
-
4.0
Faith based....excellent team...
Kimsey Allen Toliver
-
5.0
Kyle's personality and he did what he promised.
Welton Tucker
-
5.0
How smooth the process went.
Derek M. Williams
-
4.8
good customer service.
Lee Otis Gilmore Jr
-
4.0
Jared was great but the length of the process to long.
Eric Daniel Ruder
-
5.0
Quick response times he kept me informed and got me a great rate with 0 closing would highly recommend!
Wyatt Wayne Watson
-
5.0
Luke made it great. Hands down.
Thomas Cutting
-
5.0
We received all the information we needed and she always answered our questions.
Haide L. Oliva Fernandez
-
4.0
Got a great rate
James Welch
-
4.5
Ease with clear communication; complete in confidential timely manner.
David Gilman Hauth
-
5.0
Refinanced my home loan to a lower rate. Overall the process took about 30-45 days. Communication from Dan and his team was great. Definitely would recommend using Dan. Very pleasant experience.
George M Pugh
-
5.0
Great customer service
Eduardo Lopez
-
5.0
Arnold was very detailed, explained what was needed and answered all my questions. Not only did he help me save on my monthly payment, he also made the process very simple for me. I appreciated his assistance from start to finish.
WhileinerGonzalez
-
5.0
No games, great rates, prompt and efficient service!
Christopher Mark Brooks
-
4.2
I saved money.
Joseph B Martin
-
5.0
Luke was professional and helped me to make this happen. Thank you so much! I look forward to doing business with you again.
Ashley Lorraine Munnelly
-
5.0
very informative loan officer - called you back immediately with answers - gave you the feeling of trust -
Barry R Kaabe
-
4.9
Noah was a great representative for ICG.
Fred Ende
-
5.0
Josh is knowledgeable, personable and responsive. He made the start of the refi process easy. He answered my questions timely. Cheers to Josh!
Rebecca L Stanley
-
5.0
Peter Gildea simply got the job done. He answered my questions and kept the process moving through to success.
Mark A Frankford
-
5.0
Michael walked me through the whole process. He was honest, forthcoming, and professional. Thanks for an outstanding experience in this refi!!!
Martin J Kaczmarek
-
5.0
Russel was amazing and very helpful, thanks for everything!
Christopher Michael Van Buren
-
5.0
Everyone I dealt with especially Sara and Megan were awesome keeping me posted on what was going on through the whole process.
Peter A Ridgeway
-
5.0
The Closing of the loan!!
Peter A Ragusa
-
5.0
Since the first moment I spoke with Justin, he gave me confidence to work my refinance with him. The process was quick and no surprise when closing
Juan Jose Mejia
-
5.0
Kept me informed on every step of the process. Professional and friendly. Great person to work with. Highly recommend him!!!
George Viores
-
5.0
Sara made the process as good as refinancing can be. Having someone who listens and addresses your concerns helps the process move much smoother.
Steven Aman
-
5.0
Professional and friendly!
Georgia Viores
-
5.0
The whole process was very easy for us.
Darrell L Stallworth
-
5.0
Tatiana overall is a great person, she walked us through all the steps and explained everything in a timely manner. It was a pleasure to work with Tatiana.
Yulia Chakhalian
-
3.3
IT WAS THE TIMING -- IT TOOK OREVER
Lorraine Freeman
-
5.0
Always very helpful & efficient!
Christine Ulrichs
-
5.0
I have financed many homes in my life and this was one of the best and most effortless experience I have ever had. I will definitely recommend Michael Lederman and Intercontinental Capital Group to any one that needs a home loan.
Kimberly A. Jones
-
5.0
Your staff was always very professional and kept me informed every step of the process. They were always available via text of phone to respond to any of my concerns. I am extremely pleased with the results. Thank you.
John A Trujillo Jr
-
4.9
Josh was very proactive in my refi. He truly cares about his clients and I can recommend him to my family and friends. Keep up the good work. howard hollister
Howard D Hollister
-
4.8
The loan finally closed
Jon E Davis
-
5.0
Chris explained the process in the beginning, and always answered my questions in a timely manner.
David Holland
-
5.0
The service was excellent
Rishi Ragbir
-
5.0
z
Kurt J Heymers
-
5.0
Streamlined refi from start to finish. Great customer service!
Gilberto Morales
-
5.0
Kraig Smith displayed a high level of professionalism, knowledge, and communication skills which allowed for a comfortable and seamless journey through the refinancing process I went through.
Brandon A Phillips
-
4.8
Very good job thanks
Shaban Gjonbalaj
-
5.0
Sara is the only reason i am working with your company. She owns the process and works hard for the cutomer
Martin L Heneghan
-
5.0
Caleb was amazing. Very helpful. Answered all of my questions. Will definitely recommend him to friends and family!
Heather D. Lewis
-
5.0
Alice would keep me up to date with the process of my loan. She would follow up with any questions i had and made it so easy and simple through out the loan process.
Jose Angel Lopez
-
5.0
Smooth and easy loan process - and a great rate!
Douglas Abel
-
5.0
Great to work with. Answered all my questions in an impressive timely manner.
James Derick Canupp
-
4.9
Got it done under difficult circumstances
Shawn R. Cohen
-
5.0
Ryan very personable and knowledgeable. Would highly recommend him!
Gregory Howard Tuttle
-
4.6
James was very easy to work with, responsive and knowledgeable. As an HR Manager I also found him to be pleasant, friendly and very positive.
Mary L. Thornton
-
5.0
Dalen is great person to work with very respectful , professional and respectful of your needs he explained every step of the loan refinance processing , thank you so much for everything
Mayra C Senior
-
4.9
Lauren was always available and very helpful!!! At times when I was frustrated with the loan company, she guided me into a better frame of mind!!! Thanks Lauren!!!
Terrance L Miles
-
4.8
Went well, only hesitation was negotiating final terms, which Karen did very well and won the deal.
Raymond T Neal
-
5.0
I can only say positive things of the experience. He held my hand throughout the process, day or night he responded and clarified the process for me. This was a very satisfying experience. he is a rock star in this business.
Lourdes Gonzalez
-
5.0
The process was smooth and accurate. Go Ben!
Steven E Wright
-
4.8
Andrew was on top of things and very responsive. Other parts of the process were less efficient but got done.
H Steven Seifert
-
5.0
Stacy was great, the elapsed time was was no satisfactory
Robert G. Ringler
-
4.1
The ease of doing everything online is great.
Zane Mccallum
-
5.0
Would recommend Daniel. Stuck to his word and worked out any issues we came across with. Will reach out to him again.
Kattia Quintanilla
-
5.0
Megan was very responsive.
Russell Robert Plain
-
5.0
Very easy. Didn't have to provide life history.
Joseph Poppinga
-
5.0
With all of the pandemic going on and other issues, David Marseilles was there to answer all of my questions when I needed them answered! It was such a pleasure working with him and his team!
George H. Bessey Jr.
-
4.8
VIRGINIA G was great to deal with exceptional follow-through and communicator...
Roger K Leong
-
5.0
Owen was very knowledgeable and quick to respond. It’s so hard to find that in any company these days. Very much appreciated. I’ve already recommended him!
Ted Williams
-
5.0
Very professional and always responded to me quickly and with patience. With ten years past real estate agent experience this has been the best experience I have had with a deal.
Ken W. Avens
-
5.0
Alex was always very prompt in responding to my emails and phone calls.
Harold Dean Murray Jr
-
5.0
Great experience!
Michael A Souza
-
4.9
Alex and his team were great. They communicated every step of the way. When there was a delay in scheduling an appraisal, interest rates dropped and Alex got me a lower rate without any prompting.
Harry C Mok
-
5.0
Loan processor was helpful, knowledgeable, courteous, caring and constantly keep us posted as to the progress of the loan.
Dennis Kubat
-
5.0
Melanie did an amazing job!! She made refinancing so easy! She guided me through the process smoothly and I am very happy with my outcome! I would definitely recommend her!
Heather A.
-
5.0
Chris Gore did an OUTSTANDING job explaining the entire process step by step. The entire process was very easy and informative. I would HIGHLY recommend him to my family, friends and co-workers.
Carolyn Baker
-
4.9
No
Jean Lachance
-
5.0
It is not the first time that I/we have worked with Daniel. His professionalism and ease to work with returns us to him time and time again.
Raymond A. Thomas III
-
5.0
Rich was terrific.
Michael P Stone
-
5.0
Brendan was very helpful in explaining the process and was available for questions. Very responsive
Lyle E. Cook II
-
4.8
James, my loan processor was professional, knowledgeable and most importantly he responds to phone calls and emails promptly. Smooth process! Thanks
Robert V Angarola
-
5.0
The clear and consistent communication throughout the entire process was great and put me and my family at ease.
Donald Lee Horton Jones
-
5.0
Stacey was patient, informative and responsive.
JO E TISON-CHIZMAR
-
5.0
Mathew was a great person to work with. He had the answers to all my questions, kept me updated and walked me through this entire process.
Kevin Charles Conner
-
4.5
Bobbie Graves provided excellent customer service. However the Loan Processing team delayed the whole process and brought down to the wire to close the loan. This is not an experience any customer should undergo considering the busy timelines.
Santosh Venkateshmurthy
-
4.6
David stayed right on top of the loan Thankd
Donald F Thomas Jr
-
5.0
Excellent experience.
Pradipta Basu
-
5.0
We could call Jeremy or email with any questions abd had great response time.
Larry D Buice
-
5.0
He was very friendly
Gloria Flores
-
5.0
Karel was exceptionally very professional and made refinancing very easy kept me informed of everything that was going on.
Stephen Kazmarick
-
5.0
Excellent service and communication! Would definitely recommend!
Tiffany K Nash
-
4.1
You need to allow more choices. It was better than "just OK" ,it was very good, just not great. One complaint is my being unable to review the closing documents in advance
J Bruce Jones
-
5.0
NA
Michael D Davis
-
5.0
We were pleased the first time we worked with David. He worked hard to get us the best interest rate he could. We have recommended others to him and they took advantage of using David’s expertise, as well.
Joanne S Kitzman
-
5.0
IT WAS FAST AND EASY. THANK'S
Barbara A Johnson
-
5.0
John was very attentive and made sure that any question I had was answered in a timely manner.
Billy Williams
-
5.0
Being able to refinance and get a low low rate
Lorraine F. Vogt
-
5.0
Professionally and efficiently handled.
Mark V Falzone
-
5.0
Amber Lynn was great. She communicated well with the problems of the pandemic. My wife and I were very happy with her service.
Darrell J Ringgold
-
5.0
From cradle to grave, the process was painless. Open communication with John and Bailey made a very smooth refinance.
Christopher Hartwell Barber Jr
-
5.0
Devin was always willing to help. Professional, dedicated and a real “go getter”. She made sure all our needs were taken care of. I appreciate her enthusiasm. David and I highly recommend her!
David Wayne Pensinger
-
5.0
Robert made our refinance experience super fast and easy!
Daniel A Chavez
-
5.0
Nick remained accessible during the entire process and answered my questions in detail and sufficient accuracy.
Kenneth Anthony Percival Jr
-
5.0
Kept me well informed during the process. Overall experience was professional and pleasant.
Robert M Hagood
-
5.0
This is the second time I've worked with Clay, that's how much I trust him!
Vanessa King
-
4.9
Good communication.
Joan Tulloch
-
5.0
Joshua stepped in for a previous LO and wrapped it up tight with a bow. Nice job.
John U Miller IV
-
5.0
Eric was patient and responded quickly to any questions i had.
Scott J Perero
-
5.0
Ryan has simply been exemplary. His advice, his thoroughness, his professionalism.... and he's sincere wish to help out. Outstanding.
Andres Cantillo
-
5.0
The first think we want to do is thank you Jing For your time,your knowledge, and professionalism. We will not hesitate to recommend you in the future to the people we know
Manuel Acosta
-
5.0
Chris was always available to address my questions or concerns. He stayed on top of the process for me. He made the process smooth and stress free.
Rita Hill
-
4.9
Very long time until closing with no real idea of the time frame it would take to close.
Cynthia M Rerko
-
5.0
Andrew has always been easy to work with. He is very knowledgeable about the process and is always available to answer any questions.
Crystal D Biggers
-
5.0
Joshua Dominguez was clear with all of the facts and figures that we needed. His articulation over the phone was clear and his wonderful attitude took the experience over the top. Thanks, Joshua!! We appreciate your service.
Grady Harrison Barnes
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5.0
Joshua was very attentive and was able to explain to me exactly what expected from me. He was very patient with me and explained the process in a way I could understand. Thank you, Joshua!
Venessa N Neder
-
5.0
Aaron stayed on top of my case and kept me in the loop every step of the way. I appreciated his diligence in seeing the loan move along in each phase of the transaction.
Vincent Torretta
-
5.0
.
Phillip Hill
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5.0
I would like to recommend Devin Kirk for the best person whose doing refinance. She just finish refinancing my house. She's approachable and do her best to make you happy and lower down your Apr. I would say excellent job. Thanks, Romeo
Romeo Calicdan
-
5.0
She answers my questions and returned my call promptly. Very pleasant person to talk to.
Mercedes M. Guinto
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5.0
The ease of the application process and the constant communication were a huge plus and made the process very pleasant.
Jet Milsap Hays
-
5.0
Great service! Very professional will definitely refer friends and family!!
Sandra Y. Reyes
-
5.0
Gary was extremely patient, knowledgeable and very friendly. I have already referred several people to Gary and this company because of his support.
Tracey S Anderson
-
5.0
Communicative, friendly, knowledgeable, professional, and transparent.
Jacob Rios
-
5.0
David was very personal able, yet professional at the same time. Additionally, he went the extra mile in getting important matters addressed, especially during the closing process.
Michael A Kitzman
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5.0
Jason is very responsive and was willing to assist us with everything. He updated us with the process as we proceeded and provided timely information. It was a pleasure to work with him. Carlos Gonzalez
Carlos Anthony Gonzalez
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5.0
Mr Donahue became a friend. Kept us informed of the whole process and helped us search for the items we needed.
Larry Skuzie
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5.0
Dan is a pleasure to work with. His top notch communication, flexible thinking and diligent work ethic makes him a stand out in his industry. I would utilize Dan for any lending needs over and over.
James E Brown Jr
-
5.0
Karen buck and Jodi McPherson made my refi possible. They were highly responsive to my inquiries.
Edgar Villafuerte
-
5.0
Quickly answered all questions and provided updates
Jacob M Luquin
-
5.0
None
William Kenneth Hartman JR
-
4.9
Bobbie made himself readily available to answer any questions throughout the entire process. He was very knowledgeable on the mortgage process, and was supportive and accommodating through each stage
Wilmer Cerda
-
4.9
communication and speed
Stephen M White
-
5.0
Quick communication and great organization.
Michael Jay Edwards
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5.0
Rick was always available to answer any of my questions. He was very professional. I would definitely use him again, if I need to refinance.
Iris Beverly Johnson
-
5.0
I really like the modeling Casey did at the beginning to show, over time, how much I would save with the re finance. He was a super nice guy to work with. I was disappointed at how long it took to close, which wasn’t Casey’s fault.
Jill S Broersma Olson
-
5.0
Responsiveness and providing pertinent information whenever I have inquiries.
Carlos Dela Cruz Jr
-
5.0
Brian did a wonderful job explaining the process and communicated with us every step of the way.
Antonio Jermon Jones
-
5.0
Frank Romano Jr.
-
4.9
We kept having to sign new papers, closing date kept changing, signing forms multiple times, signing forme fore one rate then making a mistake and having us sign forms for a higher rate.
Kenneth M. Hartmann
-
4.4
Rebecca was good and accurate at providing information. The updates could have been more frequent and informative. This may not have totally been.under her control.
Francis Jasionowicz
-
5.0
Debra responded to all of my questions very quickly through email.
Regis Raymond Reddinger
-
5.0
Very professional to guide a customer going through every steps. Extremely friendly personnel with a customer
Shang Hung Liu
-
4.1
.
Michelle Smith
-
4.4
Even though we were delayed in closing because of the volume of people trying to refinance we still kept our same rate. Everything went smoothly and we closed two weeks later than expected.
David R. Emerson
-
5.0
Service.
Robert F. Lyon
-
5.0
Very easy to communicate with, kept me up to speed on what was going on. Always answered my questions and got back to me in a timely manner.
TIMOTHY GALLICK
-
4.8
Luke is amazing!!!! Very personable, looked for options for our specific needs and VERY responsive and stayed on top of things!! HIGHLY recommend!!!
Lisa L. Schaefer
-
5.0
Greg made the entire process simple and answered all of my questions. Thank you.
Aldijana Sison
-
4.6
Dan provided all the pertinent information and explained to my satisfaction whenever I had any question about it.
Thomas C Hwang
-
5.0
David was easy to work with and helped make our refinance process go so smooth!
Brandon Carl Loftis Williams
-
5.0
Good service
Bruce C Lebrun
-
5.0
Dealing with people who knows what really knows to what their doing!!! 😊
Elizabeth A Nunez Rodriguez
-
5.0
Jacqueline was pleasant to work with. She is professional, knowledgeable, and helpful. Prompt in her response to our questions questions and concerns. Always accessible.
Michael Nasri Batarseh
-
4.1
No Comments
Harold Gippe
-
4.0
Additional communication channel other than email (phone call, texting or messenger reminder) to prevent clients miss the important email would be be really helpful.
Eugene R Nay
-
5.0
100% professional.
ROBERT H DEWBERRY
-
4.1
Schedule conflicts were a serious issue on my families end and Charles and his team were extremely helpful and patient and made sure everything was done.
Harold M Nelson Sr
-
4.6
Requested too many documents. Had to resubmit documents they already had. The whole process took around a year which caused me to have to update some documents.
Stanley Miller
-
4.1
Laurie Ahlman
-
5.0
Friendly, Good communication, executed the loan in a timely fashion
Christine Poggioli
-
4.3
.
Tina Worth
-
5.0
Good communication, good service
Richard Morgenstern
-
5.0
Thanks to Bill and his staff we are the proud owners of a brand new home. We are both in our 60's and this is the first and last home for both of us. You guys made it all possible. We thank you from the bottom of our hearts.
Patricia Polz
-
5.0
Staying updated
Wilborn Sargent Jr
-
5.0
Devin did such a great job, I’m having her help me with my second home!
Gabriel A. Garcia
-
4.9
.
Christopher A. Ros
-
5.0
Overall the experience was pleasant. Took a little longer than expected but that was ok on a refi. Ryan was tentative and responded quickly to all my questions. The signing process was also smooth.
Andrew Driggars
-
5.0
Rick made the refi process very smooth. Closed a little later than I expected, but it seemed the bottleneck was volume related..... Thank you Rick for all you did to get me a great interest rate!
Charles Oltman
-
5.0
Kindra was very informative. She answered any questions that I had and took the time to ensure I understood any items that were of concern to me.
Diarlo V Mcclarty
-
4.6
Team was great and stayed on top my loan processing. Always answered all my questions professionally and effectively.
Parul S. Patel
-
5.0
Greg kept me informed throughout the process and always quickly replied to any questions I had. He was a pleasure to work with and made sure I had a solid understanding of the process from the beginning to end. He knows his job at a high level.
Michael Drew
-
4.9
Kevin and the closing team took all the anxiety out of the process by making themselves readily available, even after hours, which is huge during the latter stages. I appreciate Kevin's candor and professionalism.
Stephen L Furr
-
5.0
Both Ray and Jodi were so good to work with. They made the process easy.
Ana Teresita Lee
-
5.0
Aaron is awesome guy to work with. response on time and have everything clearly explained. His rate is also unbeatable
Guojun Yu
-
5.0
Laura was extremely responsive and timely. Even after the loan had moved on to other areas she continued to assist as the process slowed to a crawl. Laura however was always quick and accurate in her responses.
Jerry M. Winkle
-
4.9
Got the job done..
Jonathan D Price Sr
-
5.0
Fast return call times! honest and thorough with the process.
Norman E Drapeau
-
5.0
Jordan did a great job navigating us through the refinance process. We look forward to working with him again in the future and highly recommend him.
Hao Cheng
-
4.4
.
Ryan Alan Kimball
-
5.0
Mat is very responsive, and he will make sure you understand everything; and most importantly, he will give you the best rate you can ever get.
Rainier Jan Reotan
-
5.0
I appreciate that communication and transparency about the entire process was a priority. Any delays were addressed with me in a timely manner. Russ and the team were professional, diligent and knowledgeable!!
LISETTE VARALDE
-
5.0
Caytee was very friendly and helpful and we felt completely confident with the entire process. Other than a lengthier closing than we expected, we're happy we chose Intercontinental to work with.
Glenda A Ruiz
-
4.8
Justin and his team were personally invested in the process. Thank you for you hard work.
Jeffrey A Anderer
-
5.0
Austin was great. He explained my options and walked me through everything. Any questions I had he responded to quickly and helped answer them in a clear way. I would use Austin and ICG again in the future.
Jonathan D Krummenacher
-
5.0
The entire process was easy and the communication was excellent!!!
Tiarra Elmore
-
4.9
Brendan is an excellent loan processor! Very knowledgeable, always kept me informed Android able to address any concerns I had promptly.
Marcus D. Brown
-
5.0
Delays due to my orig loan advisor quitting.
Gregory Somers
-
5.0
Prompt responses to queries, and a pretty streamlined service.
Karl O Kaehn
-
5.0
Tina was was very professional, personable, friendly informative and made the process very easy.
Pamela F Kudna
-
5.0
Smooth process with Steve and all the other workers I was involved with. Easy communication. Fast responses.
Ryan C. Anderson
-
4.1
All Online
Scott Waterfall
-
5.0
Tonya was great to work with - always willing to hop on the phone and was flexible to work with my schedule. I was so impressed that I referred two other friends to her before we even closed!
Ethan Olson
-
5.0
Nick was informative, great communication and was quick with his responses and follow up. Thank you Nick!
Kiara Munir
-
5.0
A lot of experience and one treats it like a friend ,and anytime you need help His there
Isaul DeJesus Reyes
-
5.0
Jason has been such a great mortgage Broker that works good the Veterans and he really help them and I referred him to my mother and he's working with her on her mortgage
Charles Carter Jr
-
5.0
N/A
James J. Halleran Jr.
-
5.0
Daniel and his staff were responsive, professional and very pleasant to work with. I will recommend them to friends and family.
Ralph P. Bird
-
3.3
It took much too long to process this loan. But in all fairness, I do not blame Daniel. I think the bank was the holdup.
Patricia R Tanner
-
5.0
Daniel killed it! Excellent service. He was attentive, informative, and followed up consistently.
Mark Philip Whelan
-
5.0
I like everything about her she is very profesional, she answered ever question we asked, she always there for us when we had questions, thank you very much for the work you do, and I’m looking forward to working with you in future projects
Alex G. Zelaya Bonilla
-
5.0
Timely response. Anytime I had a question, he followed up immediately and or within 24 hours.
Ashley G. Walters
-
5.0
Stacy's persistence enabled me to get a loan at a great rate. She always responded to my questions and concerns. I would highly recommend Stacy as a kind, professional loan representative!
James P. Dothard
-
5.0
Honest and reliable. If I could hire her to work only for me, I would.
Robert E Sutherland
-
5.0
Muy amable y se preocupa por los intereses de sus clientes altamente recomenda ojalá uviera más personas como ella Muchas gracias por su ayuda
Marta Elena Flores Velasquez
-
5.0
The honesty and getting the job well done!
Rolando Mejia
-
5.0
Aaron was attentive, proactive and persistent - thank you!
Suzanne M Deschamps
-
5.0
Great responses to questions and very helpful in walking us through the process.
Scott Shumar
-
5.0
Very friendly, informative and responded quickly to all of my questions.
Amanda Bond
-
4.0
Mr. Castellano provided excellent service. He was the only one to respond to emails and call immediately. He provided information requested by us within minutes . Thanks to his communication with us we remain with your bank and went to closing .
Emilia B. Petroff
-
5.0
Excellent communication.
Matthew M Kelley
-
4.6
She made sure the loan details were correct. Mainly those entailed no escrow and the fees.
Andrew Prouty
-
5.0
Caytee Lee
Nelson L Reynoso
-
5.0
Streamlined process even through the holidays. This is my second time going through a refinance process and it was definitely more enjoyable.
Marco Garcia Jr.
-
4.9
Great interest rate and excellent communication.
John E Wrigley
-
5.0
Michael Viores was great to work with. He was professional, pleasant, and answerd all of my questions. I would work with him anytime.
Israel Roseburr
-
4.5
The process was easy and David answered all emails very quickly.
Michael A Mitchell
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5.0
Mr. Hernandez was very professional. He kept us informed throughout the loan process.
Jose E. Sastre Jr
-
4.4
The loan process took way to long other loans I’ve had closed much faster she was very helpful in advice though my only complaint is the process took way to long
Jason B Schommer
-
5.0
It was a pleasure to work with John from the beginning to the end. Whenever we had a concern or question, John had immediately responded and answered our questions and addressed our concerns professionally.
Hikmet Erdogan
-
4.6
christina still
Ray E Elliss
-
4.8
Nicole was wonderful and always communicated wonderfully. I leaned on her more than her position required because the closing side wasn't very communicative.
Courtney Heydenburk
-
5.0
Andrew and especially Luke Hetrick are great to work with. Luke explained the entire loan process and was communicating with me all long until the closing is done. Great team and great company to work with.
Venkata Malladi
-
5.0
It's our pleasure to work with Arnold and his team on the refinance our house. thank you very much Arnold for the help.
Senthil Raman
-
3.9
Getting more accurate numbers at the beginning. The numbers at the end were completely different especially regarding closing cost. And the amount I was suppose to receive. Wasn’t happy about that.
Ronald J Howley
-
5.0
Great feedback and communication. You knew what to expect and Chelsea kept you informed.
Philippe Marsan
-
5.0
Very professional and great attention to detail. Worked diligently to ensure best rate and loan.
William P Dora
-
4.8
Alexis and her team made it happen when other lenders failed.. Thanx Alexis!!
Angie C Bailey
-
5.0
The Attention to handling our case he was Always very Prompt Answering. Question s spoke with Clarity. Expedited anything that we Needed.
Vanessa T. Gray
-
5.0
Kevin was very personable, communicated often, and answered my questions. He also ensured I understood the benefits of refinancing with a lower interest rate.
Leland Joseph White
-
5.0
Very pleasant to deal with, very informative and knowledgeable always available
Richard E Rau
-
5.0
The accuracy in witch Mr.Jackson has can not ever go unnotice.
George R. Gray
-
4.9
Easy process and very smooth
Roger Wise
-
3.5
Daniel did great but the process was horrible.
Rick Jason Huard
-
5.0
Everything went perfectly! He was always reachable, even evenings and weekends!
Edwin Dills
-
4.9
Great guy, easy refi.
Maria Do Rocio Amaro Da Luz
-
4.6
Responsiveness and clear communication
Anne Marie Maloney
-
4.4
The process was fast and easy.
Martin J Castaldo
-
5.0
Everything went smoothly. Great communication.
Daniel Hepworth
-
4.9
Excellent communication. We always knew where we were in the loan process.
Jack Vincent Rutz
-
5.0
Supported our refinance application all the way to closing.
Iordan T. Bourilkov
-
4.9
Easy to talk to agent to resolve my questions
Maziar Amirkiai
-
5.0
Carlos is a constant communicator. He is very knowledgeable about mortgages. Carlos delivers what he promises!
Charles E. Gleeson II
-
5.0
Professional, friendly, quick response to emails
Daniel Dean Roland
-
5.0
The expertise,professionalism and attention given in detail was way better than expected ! I would seek his service again, if need be.
Melvin E Balla Sr
-
4.9
Michael was responsive to my calls and gave us a realistic scenario from day one which was very much appreciated
Melissa Mauro
-
4.1
Good communication!! And my loan was not the easiest to close
Frank Acchione
-
5.0
Great service, answered all my questions quickly. Overall very satisfied with my experience.
Oscar Maldonado
-
5.0
Logan Eli Noll
-
5.0
Stacie, you're amazing, patience, compassion, understanding always here for any time. Today's I should thank her for every thing, she's done for my family.
Pierre Thegeniste
-
5.0
Noah explains the process. Noah provides support through entire process Noah returns calls and e-mails on all occasions and in a very timely manner Noah works tirelessly on behalf of his client and customer to achieve best rates
Sean O' Leary
-
5.0
Laura is an experienced and cooperative loan officer, who helped us in every step of refinancing process. She was able to get us good rates and I would definitely recommend her.
Kuldip Madnani
-
5.0
Great professional service.
Michael Braswell Roberts
-
5.0
Everything went smoothly, I got a great rate. Going to save a lot of money on my house payment I can put to other uses thanks to my new loan.
Eben L Calhoun
-
4.9
I enjoyed working with Brandon Muchmore
James Ellis Cushion Sr
-
4.8
Form the time I first spoke to Jonathan to the time we closed it took way too long. The process started in late September early October and we did not closed until the beginning of January.
Marcos V Lora
-
5.0
Shelly and ICG team were very helpful through the whole process, making a dedicated effort to ensure we had a clear understanding of the terms and all the required steps. Thank You
John E Westphal
-
5.0
Mats customer service
Sean N Juman
-
5.0
Excellent service and I highly recommend using their services.
Oscar C Russell
-
5.0
Luke was very professional. He answered all my questions and responded to all my calls and email in a timely matter. He was great to work with on this.
Randy Heisner
-
4.9
It was our first home, we didn’t know what to expect, He was communicated with us on what we need to do.
Sophonie Brice
VA LOAN BENEFITS
Millions of veterans throughout the United States are eligible for a VA home loan. However not all of them apply. When looking to buy a home and examining different mortgages, veterans should take the time to consider the range of benefits that a VA home loan can offer.
Our service is exclusive to former members of the U.S. military and their families. This means that you get to benefit from one of the best-in-class loan solutions to gain the true independence of owning your own home. By providing our VA home loan service to such a select few, we can focus our efforts on delivering top-quality results that are guaranteed to leave a smile on your face.
If you’re a first-time buyer, you’ll benefit from a VA loan from Veterans Community Home Loans. VA loans make it easier for all veterans and their families to transition into civilian life as smoothly as possible. VA loans reduce the need for massive expenditure and offer loans with much lower payments — they can also often include no down payment!

Lower
Payments

NO DOWN
PAYMENT

Easier to
Qualify
